News Briefs

08/14/2023

Steak n Shake Adds New Way to Pay

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Steak n Shake exterior in Indy

Steak n Shake will offer PopID Check In and PopPay on its self-ordering kiosks in select locations in the Orlando market, with plans to expand to more than 300 corporate locations. PopID Check In is an opt-in service that enables consumers to scan their face to automatically sign into their loyalty reward account and see their past orders, making the ordering process as convenient as possible. When a guest checks in with PopID, they also have the option to use PopPay to automatically complete their payment.

“Our partnership with PopID is a key part of our effort to provide guests with a fast and seamless ordering experience," said Keith Correia, Chief Information Officer. "When using PopID Check In, a guest does not need to use their phone or take out their wallet as part of the ordering process. They will automatically be checked in for loyalty rewards, and they can choose to make an automated payment with PopPay. A guest can even see their past orders and quickly reorder their favorite menu items. Ordering at Steak n Shake has never been easier or more convenient.”

In addition to enhancing the guest experience and improving order throughput, PopPay helps to reduce fraud and offers lower payment processing fees.

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06/29/2023

Domino's to Expand EV Fleet

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dominos ev

Domino's Pizza Inc. is expanding its electric pizza delivery fleet. More than 1,100 custom-branded 2023 Chevy Bolt electric vehicles will be on the ground and in use at select franchise and corporate stores by the end of the year.

"Back in November 2022, Domino's announced that we'd have 800 EVs on the road by the end of 2023 and we're excited to say that we've officially reached that number," said Joe Jordan, Domino's president of U.S. and global services. "All 800 vehicles are on the road, delivering at various stores across the country. We are even more thrilled to announce that number is growing. Our stores and franchisees have continued to express their enthusiasm and interest around EVs, and they've ordered an additional 300-plus cars to be on the road by the end of the year."

Electric vehicles provide several advantages for Domino's stores, including ample battery life with the potential to have days of deliveries, zero tailpipe emissions, advanced safety features and lower average maintenance costs than nonelectric vehicles. Domino's is currently partnering with Enterprise Fleet Management, which offers local hands-on account management, vehicle acquisition, financing, telematics solutions and maintenance for the electric delivery fleet.

Driving Customer Convenience

Other brands are seizing the opportunity to add EV chargers to drive customer loyalty including Taco Bell franchisee Diversified Restaurant Group (DRG), whihc opened an ultra-fast charging stations at a South San Francisco Taco Bell.  

Chipotle’s new sustainable restaurant design features EV charging stations and in Canada Tim Hortons is expanding the number of EV charging stations.

"We're continuing to see a wide range of advantages from using EVs," said Domino's Jordan. "In addition to business and environmental benefits, an electric delivery fleet also helps with hiring drivers, as they open up a whole new pool of job candidates who may not have their own vehicles."

To see an interactive map of how many Domino's Chevy Bolt EVs are currently in each state and how many are coming soon, visit dominos.com/evfleet.

06/29/2023

Tim Hortons Expands EV Charging Stations

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EV charging

For electric vehicle owners in British Columbia, Tim Hortons is now fueling road trips in more ways than one.  The company has announced the expansion of its electric vehicle charging station pilot launched earlier this year in Oakville, Ontario, by unveiling six new charging stations at restaurants throughout  British Columbia.

Tim Hortons announced the pilot in February in an effort to study the technology, its usage and opportunities.

"We have been thrilled with the results of the pilot so far.  Usage of the charging station in Oakville has surpassed our expectations and we received many calls with requests to expand the pilot," said Paulo Ferreira, Senior Director, International Strategic Restaurant Design and Building Standards, Tim Hortons. "With more than 3,300 eligible restaurants across the country, we continue to look for opportunities to expand the pilot and contribute to the EV infrastructure."

The BC expansion, supported by the Province of BC's Community Charging Infrastructure Fund and Koben Systems Inc. (KSI), placed charging stations strategically in Nanaimo, Langford, North Vancouver, Burnaby, Abbotsford and Coquitlam to create paths within the province, allowing guests to travel from restaurant to restaurant strictly on electric power.

Tim Hortons offers charging stations as a courtesy to guests at six locations.  As of March 31st, 2013, Tim Hortons had 4,288 system-wide restaurants, including 3,453 in Canada, 808 in the United States and 27 in the Gulf Cooperation Council. 

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06/28/2023

Square Unveils Square Credit Card, Cash Flow Management Products in Beta

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Square credit cards

Square announced the beta launch of new banking and spend management solutions for its U.S. sellers, including new credit tools and features that help businesses simplify their cash flow management and consolidate their finances.

The Square Credit Card, running on the American Express network, gives sellers a new, yet familiar tool that provides them with more spending flexibility when they need it and a rewards program that helps them reinvest back in their business. With no late fees or annual fees, the Square Credit Card features a credit limit determined by the sales a seller processes through Square, growing as their business grows, and rewards them with free card processing every time they spend.

Square is also broadening the functionality of its popular Square Loans product. To better serve large sellers, Square is providing these businesses with loans that can be repaid on a fixed monthly schedule, rather than through daily repayments – offering a more predictable repayment schedule – as well as the optional ability to use external data to improve loan offer size.

“Our business has been expanding rapidly over the past couple of years, and keeping pace requires additional spending and investment,” said Magen Bynum, owner of Mississippi-based Magnolia Soap and Bath Company, a multi-location retailer specializing in plant-based soap and beauty products. “The Square Credit Card gives us the spending flexibility we need to continue investing in our growth, and being able to manage it right from Square makes staying on top of our finances that much simpler.”

Both Square Credit Card and the new loan options are currently in beta.In addition to new credit tools, Square is also introducing more ways for Square Checking sellers to simplify their cash flow and spend management:

  • Available today to Square Checking sellers, early deposit access further empowers businesses to simplify their finances by enabling quicker access to ACH deposits. In addition to receiving funds from sales made through off-platform channels like delivery apps and ecommerce marketplaces up to two days quicker, early deposit access helps sellers consolidate their revenue in a single place so they can easily access their money when they need it.
  • Coming later this year, sellers will be able to have up to four additional Debit Cards connected to their Checking account, giving co-owners and business partners more flexibility over the way they spend and allowing larger sellers to more easily deputize team members to purchase items like ingredients and inventory for the business.

For more information about Square Banking, visit squareup.com/banking.

06/28/2023

Jack in the Box Enhances Omnichannel Guest Experience

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a sign in front of a building

Jack in the Box   recently expanded its relationship with InMoment to include InMoment Spotlight, advanced artificial intelligence (AI) analytics software, to more easily uncover valuable guest insight from 500 million annual guests.

Jack in the Box has had a long-standing partnership with InMoment for its Voice of the Guest (VOG) program and is now leveraging its latest AI capabilities to proactively surface and act on even more guest feedback with the goal of continuing to improve the omnichannel guest experience with quality products and service. Spotlight capabilities will improve the clarity of guest feedback for both structured and unstructured data that includes social media, videos, and audio files to elevate omnichannel guest experiences.

“The use of the InMoment AI solution will allow us to easily analyze feedback in all of its forms to receive more detailed and immediate insight from a wider variety of guest experiences,” says Tony Darden COO, Jack in the Box. “Our team is focused on using the additional insight to make business decisions without delay–having a faster time to guest improvement that will positively influence their experience with our brand leading to increased loyalty.”

The AI-driven technology will help Jack in the Box focus on three key areas:

  • Enhance Limited Time Offer (LTO) Knowledge —A comprehensive tool that dives into feedback phrases and themes to help define a better LTO experience for future guests.
  • Accelerate Restaurant Performance—The AI-driven capabilities facilitate comparison models across restaurants and time frames to identify high-performing drivers for individual restaurants.
  • Automate Monthly Business Views—A monthly view of the most important feedback insights for each restaurant rolls up to mid-level managers for immediate action.

Learn More About the InMoment AI solution here.

06/28/2023

DoorDash's Updated App Includes Loyalty

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doordash app

DoorDash's new features in the app include features that provide restaurants with more choice and more ways for them to grow online.

  • Personalized Growth Recommendations – Restaurants are now able to access bespoke recommendations within their Merchant Portal to encourage growth – ranging from ways to improve order accuracy, optimize menus by adding photos, or adopting new products to grow their business like Sponsored Listings or DashPass.
  • New Ways To Reward Customers – Empowers restaurateurs with the ability to reward customers for their repeat patronage on DoorDash, building lifelong relationships with customers. Operators can create this reward within the Solutions Center in the Merchant Portal – all with no additional marketing fees or commissions, except for the cost of the reward itself.
  • Driving Conversion Through Storefront Enhancements – Storefront, DoorDash’s commission-free online ordering software, was developed to help restaurants operate and grow their first-party online ordering channel. New is an enhanced customization options that enables operators to extend their branding online via personalized fonts and colors, optionality to add Smart Buttons which direct customers in one click from a restaurant’s website to their online ordering page, item-level ratings carried over from Marketplace to Storefront to highlight most popular items, and the option for customers to leverage their existing DoorDash credentials to reduce login friction.

To learn more about the updates unveiled for merchant partners, read on here. Updates for guests and Dashers were also introduced.