News Briefs


Tim Hortons Expands EV Charging Stations

EV charging

For electric vehicle owners in British Columbia, Tim Hortons is now fueling road trips in more ways than one.  The company has announced the expansion of its electric vehicle charging station pilot launched earlier this year in Oakville, Ontario, by unveiling six new charging stations at restaurants throughout  British Columbia.

Tim Hortons announced the pilot in February in an effort to study the technology, its usage and opportunities.

"We have been thrilled with the results of the pilot so far.  Usage of the charging station in Oakville has surpassed our expectations and we received many calls with requests to expand the pilot," said Paulo Ferreira, Senior Director, International Strategic Restaurant Design and Building Standards, Tim Hortons. "With more than 3,300 eligible restaurants across the country, we continue to look for opportunities to expand the pilot and contribute to the EV infrastructure."

The BC expansion, supported by the Province of BC's Community Charging Infrastructure Fund and Koben Systems Inc. (KSI), placed charging stations strategically in Nanaimo, Langford, North Vancouver, Burnaby, Abbotsford and Coquitlam to create paths within the province, allowing guests to travel from restaurant to restaurant strictly on electric power.

Tim Hortons offers charging stations as a courtesy to guests at six locations.  As of March 31st, 2013, Tim Hortons had 4,288 system-wide restaurants, including 3,453 in Canada, 808 in the United States and 27 in the Gulf Cooperation Council. 


NYC Establishes Minimum Pay Rate for Restaurant Delivery Drivers

delivery guy with arms

The City of New York has set a minimum pay rate for app-based restaurant delivery workers.

Starting July 12, app-based restaurant delivery workers in New York City will be paid $17.96 per hour, approximately 30 cents per minute before tips.  The hourly rate will increase to $19.96 when it is fully phased-in on April 1, 2025, and will be adjusted annually for inflation.

Restaurant delivery apps will also have flexibility in how they pay the gig workers the new minimum rate. According to the statement, apps have the option to pay delivery workers per trip, per hour worked, or develop their own formulas, as long as their workers make the minimum pay rate of $19.96, on average. Apps that pay workers for all the time a worker is connected to the app. Apps that only pay for trip time (the time from accepting a delivery offer to dropping off the delivery) must pay at least approximately 50 cents per minute of trip time in 2023, not including tips.

According to a statement by the NY Mayor's Office, the city's estimated 60,000 delivery drivers make an average of $7.09 per hour.  Department of Consumer and Worker Protection (DCWP)  considered all comments submitted during the public comment period. For more information visit DCWP's website.


Breezeway Launches 24/7 Guest Support— Delivered by People but Powered by AI for in-depth Personalization

logo, company name

Breezeway, the property operations platform, has launched 24/7 guest support, allowing hosts and property managers to deliver memorable hospitality experiences in person, knowing that comprehensive guest assistance is readily available around the clock. 

The team at Breezeway Assist recognizes the importance of the human touch in hospitality, answering phone calls and text messages 24/7, 365 days a year. Breezeway leverages AI technology to gather accurate information and promptly deliver personalized responses to guests within a few minutes. 

Breezeway Assist uses data from guest reservations, messaging, property guide, and operational tasks to respond to guests. Property managers and hosts can choose to use Assist whenever they want — as an after-hours service, handling all guest interactions, or as a way of taking the pressure off in peak season. 

When guests reach out, the Breezeway Assist staff will address guest questions and create tasks in property managers’ workflow so they can see what interactions have taken place, even escalating urgent issues when necessary. 

The idea for Assist was borne out of the knowledge that guests who feel taken care of are far more likely to leave positive reviews, make referrals, and even book a return visit. The vast majority (95%) also prefer text rather than voice communication, opening up an incredible opportunity to leverage data stored on Breezeway’s platform to provide premium customer support at scale.

Breezeway Assist is the embodiment of People Powered AI, helping small businesses operate more efficiently and freeing up valuable time so teams can do more. Early results are incredibly promising. In fact, one Breezeway customer enjoyed a 78% improvement in guest sentiment after implementing Breezeway Assist. "We are getting 10X the value compared to a generic after-hours answering service,” stated Jacqueline Wilson, President of Biloxi Biloxi Beach Resort Rentals. “I trust Breezeway. They understand the industry, and onboarding with Breezeway Assist was seamless."

Jeremy Gall, CEO and Founder of Breezeway, explains: "Assist represents the continued expansion of Breezeway’s operations platform; another example of how hosts and managers can leverage operational data and workflows to drive more consistent hospitality experiences.” 

To learn more about Breezeway, visit


PPDS Wins Inaugural Global ‘Sustainability’ Award at InfoComm 2023 with the Power-Free Philips Tableaux ePaper Digital Signage Series for Hospitality

PPDS executives hold sustainability award from InfoComm 2023

PPDS, the exclusive global provider of Philips professional displays and complementary solutions, is proud to have made a winning start at InfoComm 2023, with the Philips Tableaux digital signage series being named winner of the inaugural sustainability category at the annual SCN Installation Product Awards.

Held on the eve of the show at the Orange County Convention Center in Orlando, leading manufacturers from around the world gathered for the coveted and hotly contested annual award ceremony, which recognises the most innovative commercial AV products launched in the past 12 months, with winners determined by a public vote.

PPDS has taken a leadership stance in developing technology to significantly reduce power consumption of both new and existing products, without compromising quality of performance. The Philips Tableaux is a prime example of these efforts, providing incredible benefits for hospitality environments, including hotels, kiosks, bars, restaurants, cafes and other food and beverage establishments.

A new generation of digital signage

On display for the first time at InfoComm 2023 on Philips booth 929, Philips Tableaux marks the introduction of a brand new digital signage category for PPDS, becoming the first global display manufacturer to introduce a full size, Advanced Colour ePaper (ACeP) solution.

Already a multi award winner, Philips Tableaux is a pioneer for the full colour (including blue), energy efficient and eco-friendly digital displays, available at launch as a 25” 16:9 display, and with more sizes quickly due to follow. The groundbreaking displays deliver vivid content while running unplugged, using zero power to show an image 24/7/365. A super low power source is only required when content is being updated (just 0.0025kWh for one image change) – via USB, LAN or Wi-Fi connection – and power consumption immediately reverts to zero when the new image has been uploaded. Content updates can be managed manually or entirely remotely, using PPDS’ in-house or third party display management platforms.

Global appeal

Philips Tableaux are ideal for businesses seeking to effortlessly digitise paper-based signage, or to swap out existing digital displays showing static content more energy efficiently, with no refresh rates and no back light needed.

Martijn van der Woude, VP Global Marketing and Business Development at PPDS, commented: “We are absolutely delighted to have received this fantastic award here in the US, adding to the accolades for Philips Tableaux in Europe and showing it is a winning product across the continents. Having been voted a winner by the public also gives us an additional sense of pride. Sustainability is a key focus for PPDS, and something we, as a team globally, are incredibly passionate about. We couldn’t have asked for a better start to InfoComm 2023 here in Orlando.”

Franck Racapé, VP Global Commercial, added: “On behalf of PPDS, I would like to thank everyone who voted for Philips Tableaux for this prestigious award. The interest and excitement around this product have been overwhelming, and this, in tandem with this new award, is further validation that our strategy to deliver highly impactful and sustainable solutions is the right one. We can’t wait to show the Philips Tableaux, along with our other digital signage, dvLED (including the new Philips In-Room LED 6300 series) and interactive solutions to the North American market.”


Blackstone Completes Acquisition of Cvent

cvent teaser logo

Cvent Holding Corp. (“Cvent”), an industry-leading meetings, events and hospitality technology provider, announced the completion of its acquisition by an affiliate of private equity funds managed by Blackstone ("Blackstone") for $8.50 per share in cash, representing a total enterprise value of approximately $4.6 billion.

The transaction, which was previously announced on March 14, 2023, includes a significant minority investment from a wholly owned subsidiary of the Abu Dhabi Investment Authority (ADIA) and participation from existing stockholder Vista Equity Partners (“Vista”). As a result of the transaction, Cvent's common stock has ceased trading and will be delisted from the Nasdaq Stock Market.

Reggie Aggarwal, founder and CEO of Cvent, commented: “Events are more important and more complex than ever before. We believe this partnership with Blackstone positions Cvent to continue leading the market for best-in-class technology to maximize event ROI and impact. We will continue to aggressively invest in the innovative solutions organizations need to more deeply engage with their customers, prospects, and employees that are so critical to their success.”

David Schwartz, a Senior Managing Director at Blackstone, said: “Cvent has long been a go-to event management partner for organizations of all kinds, enabling them to embrace technology solutions in an increasingly digital world. We’re thrilled to support its continued growth and product advancements, bringing Blackstone’s global resources to bear and leveraging the firm’s deep expertise and thematic focus on hospitality, events and real estate.”

“Vista is proud of the partnership we’ve built with Reggie; the transformative change that Cvent has driven in the meetings and events ecosystem is a testament to how we help founders realize their company vision,” said Monti Saroya, Co-Head of Vista’s Flagship Fund and Senior Managing Director. “Both he and his leadership team are torchbearers of innovation, ingenuity and culture, and we look forward to seeing what they accomplish next.”



Qatalyst Partners acted as financial advisor to Cvent, and Kirkland & Ellis LLP acted as legal counsel to Cvent.

J.P. Morgan Securities LLC acted as financial advisor to the Special Committee, and Goodwin Procter LLP acted as legal counsel to the Special Committee.

Simpson Thacher & Bartlett LLP acted as legal counsel to Blackstone, and Evercore, Morgan Stanley & Co. LLC and UBS acted as financial advisors to Blackstone.


LodgIQ Unveils Four Innovative Revenue Optimization Products: MarketIQ, BusinessIQ, ForecastIQ, GroupIQ

LodgIQ logo

Silicon Valley-based LodgIQ™, an AI-powered revenue management technology provider, has announced the launch of four new revenue optimization products for the hospitality industry as part of the LodgIQ AI suite: MarketIQ, BusinessIQ, ForecastIQ, and GroupIQ.  After years of research and development by the talented engineering team at LodgIQ,  the company has unveiled highly anticipated solutions in the commercial space.

"We are delighted with all the buzz surrounding the launch of our newest products," said David Millili, CEO of LodgIQ. "Now, more than ever, hotel companies look to simplify their business at all levels in the face of labor shortages, supply chain disruptions, inflation, and economic uncertainty. Our mission is to provide hoteliers with the most innovative and effective revenue optimization solutions to achieve effortless profitability. This suite represents a significant leap forward in revenue management technology, and we believe it will profoundly impact the hospitality industry. We can't wait to share it with the world." 

LodgIQ revenue management can analyze various data sources to ensure the accuracy of their recommendations and forecasts, from historical data to real-time data, machine learning algorithms, demand modeling, different statistical models, and more. LodgIQ can factor in hundreds of variables at any given time, ranging from sales patterns and customer footfall to external information such as weather, current events, and public holidays. This data aggregation scope is simply impossible for hotels relying on legacy pricing strategies.

LodgIQ product highlights:

  • MarketIQ is a powerful hotel market intelligence tool that combines data analytics, segmentation, forecasting, and competitive analysis to provide valuable insights into the market from a high level down to a neighborhood level.  MarketIQ not only provides insights into the current and historic business on the books in their direct market by segment but in a revolutionary advancement in technology and AI, it has the ability to accurately forecast where the market will actualize in both occupancy and rate by specific segment.

  • BusinessIQ provides hotels with a comprehensive drill-down into the current and historical performance holistically and by segment.  This tool empowers hoteliers with data-driven insights to optimize their operations and maximize profitability.  By analyzing current and historical business data, LodgIQ enables users to understand the hotel’s performance better, identify trends, and make informed decisions to enhance revenue and operational efficiencies.

  • ForecastIQ is an advanced hotel business forecasting solution that leverages real-time data and sophisticated analytics to provide daily updates and accurate hotel forecasts.  The tool analyzes historical trends, consumer buying habits, market dynamics, and consumer willingness to pay. 

  • GroupIQ is a comprehensive group pricing tool developed for and by hospitality industry professionals.  It empowers your sales team to effectively price and manage group booking inquiries while considering incremental revenue, displaced revenue, and alternate date options.  

  • LodgIQ AI is the all-inclusive revenue management system utilizing each unique product above to develop the most impactful pricing strategy.  There is also a custom combination of manual and automated. 

    • Manual mode requires a human operator to manually control the platform.

    • Co-pilot mode provides suggestions, warnings, and recommendations, but the revenue manager is responsible for controlling the system.

    • Auto-pilot mode takes over most tasks but still requires a revenue manager to be present and take control if necessary.

    • Fully Autonomous mode is responsible for all tasks and decisions without human intervention.

LodgIQ’s fresh approach to hotel revenue management is making a significant difference in the industry, and with these highly-anticipated products, more heads are now turning in their direction. With these latest advancements, the company is building on the success of its previous offerings, which have been responsible for significant revenue growth for hundreds of properties around the globe.


The company CEO went on to say, "Our team has put in countless hours to ensure that these products are not only functional and effective but also sleek and modern in design. We believe that our customers will be blown away by the results and value of these products."


These new products are available now. For more information, visit the LodgIQ website.