SageNet, a Tulsa-based managed network, digital experience and security services provider, has appointed industry veteran IV Dickson as its new Chief Innovation Officer (CIVO). Dickson previously served as SageNet’s VP of Digital Experience.
In the newly created CIVO position, Dickson will be responsible for driving innovation and fostering a culture of forward thinking and creativity that anticipates and solves customer challenges. As CIVO, he will be focused on helping both SageNet and its customers recognize emerging trends and identify opportunities for improved productivity and growth.
“SageNet enjoys a 25-year track record of innovation. The CIVO position recognizes the growing importance of innovation in this hyper-accelerated environment of technological and cultural change,” said Brad Wise, SageNet’s CEO. “IV truly understands the customer is the heart of our business, and the key to success goes beyond providing outstanding support today. It anticipates the needs and opportunities of tomorrow and provides the leadership to help the customer arrive and thrive.”
As CIVO, Dickson will also collaborate with the broader SageNet organization – including R&D, engineering, operations, product, sales and marketing – to ensure SageNet’s innovation initiatives are aligned with the company’s overarching business strategies. This includes investigating new product and service offerings, evaluating new business methodologies, and exploring ways to improve existing processes.
“This role is really all about listening, outside-the-box thinking, and teamwork with partners, customers and colleagues,” said Dickson. “During the pandemic, we witnessed an acceleration in the confluence of digital and physical experience never witnessed before. “My entire career is built on the confluence of the digital and physical world. I’ve always been fascinated with finding new ways to use connectivity, creativity and technology to help customers build innovative and highly sustainable brand experiences, whether that’s AI, IoT or something else entirely.
“This is not about invention. It’s about collaboration and implementation. It’s about taking great ideas and turning them into something better, whether that’s an improved customer experience, service or physical product. That’s what drives me, and all of us at SageNet,” concluded Dickson.
Dickson enters this position with more than 20 years of experience in digital engagement hardware, software, integration and solutions, to bring with him a deep understanding of how to harness physical-digital convergence to create business objective-driven customer engagement platforms.