News Briefs


IDeaS Achieves AWS Travel and Hospitality Competency

IDEAS and AWS logos

IDeaS, an SAS company and a provider of hospitality revenue management software and services, announced that it has achieved Amazon Web Services (AWS) Travel and Hospitality Competency. The designation recognizes that IDeaS has demonstrated deep domain expertise in core revenue management applications.

Achieving the AWS Travel and Hospitality Competency differentiates IDeaS as an AWS Partner Network (APN) member that provides specialized software and consulting services designed to help hoteliers adopt and deploy revenue management projects on AWS. To receive the designation, APN members are validated for technical proficiency and customer success.

Klaus Kohlmayr, chief evangelist and development officer said: “IDeaS is proud to achieve the AWS Travel and Hospitality Competency. IDeaS suite of analytics solutions, Elevate, Optix, and RevPlan, powered by AWS, help organizations across the hospitality industry meet their revenue management goals, unlock new business potential, and increase profitability.

AWS is enabling scalable, flexible, and cost-effective solutions from startups to global enterprises. To support the seamless integration and deployment of these solutions, AWS established the AWS Competency Program to help customers identify APN members with deep industry experience and expertise.


HITEC 2023 NEWS: HCN to Demo DineIN

DineIN software on display on a tablet

Hotel Communication Network (HCN) has developed a NEW program that is turning traditional room service operations from a loss leader to a profit center. Rather than placing more stress on limited staff or requiring guests to use a mobile app delivery service such as DoorDash or Uber Eats that requires them to meet drivers in the lobby, HCN has developed an alternative service that is boosting revenues and satisfaction scores.

Called DineIN, the fully hosted and outsourced digital in-room dining service enables travelers to order food-and-beverage items via its in-room Navigator 2.0 tablets or without tablets via a QR code placed in the guestroom. What makes the program unique is that:

  • DineIN features only local restaurants that are handpicked by hotel staff based on positive personal experiences.
  • Orders can be paid via one of three secure methods: bill to room, bill to mobile wallet, or input credit card on the tablet.
  • Upon arrival at the hotel, orders can be delivered to guests at the front desk, at a location of their choice, or to the room (successfully proven during pilot testing to meet hotel security protocols).
  • ALL delivery drivers are vetted by HCN and trained by the hotel to follow brand foodservice delivery practices.
  • HCN self-manages the full room service operation and shares profits with the hotel.

Proven Early Adopter and Current Deployment

DineIN was first piloted in more than 1,000 hotel rooms in San Francisco. By dropping money-losing, self-managed room service and replacing it with DineIN, more than $500,000 in newly generated foodservice revenue was achieved over a 12 month period. A new pilot is underway at 3,000 hotel rooms in Chicago showing similar results.

“Prior to launching DineIN, we put the Eat Street app on our tablets (similar to Uber Eats) and never got above 50% guest satisfaction,” said HCN President Kevin Bidner. “After taking over the service and managing it ourselves, we never achieved less than 80% guest satisfaction. 

“Guests got a better meal and a better deal,” he said. “They loved having the best of local restaurants handpicked by the hotel, delivered to the room, and billed to their folio like a room service order. The fact that guests paid the same amount as if they had walked into the restaurant was the icing on the cake that made this program the industry's first viable replacement for room service. The fact that we proved this and succeeded with it at a 1,500-room flagship property shows the industry that a viable solution to the room service problem has finally arrived.”

This is just one example of the success that can be achieved through DineIN. On average, 5% of guests will order food through room service or a meal delivery service. Using a conservative 3% of guests ordering meals through DineIN, the net benefit comes in at $6 per room per month, a portion of which is shared with the hotel. It's a bottom line improvement for the hotel and a great service for guests. 

Study Shows Guests Want DineIN

According to the 2022 Customer Engagement Technology Study, hotel guests “crave convenience and value more than ever. That means an unprecedented demand for innovative tools that allow customers to drive their own … dining experiences, including food delivery, mobile ordering … and more.”

The report shows when ordering food for delivery, 72% of guests said they prefer to order directly from a restaurant (via the hotel’s delivery service or restaurant’s delivery service). The study also showed that 57% of hotel guests want the ability to order room service via a hotel’s website or app, and 45% of restaurant patrons said they want the ability to place food orders via a tablet/touchscreen at the table. More than two-thirds of hoteliers said they embrace self-service mobile features to drive their hotel bookings, payments, and loyalty.

“Even though room service is a challenge to run cost effectively, hotel guests still expect it in full service properties. Therefore, someone must provide it and manage it,” said Neil Schubert, HCN Chief Product Officer. “HCN’s DineIN delivers room service without traditional hotel operating costs and makes it a net operating profit. Operators love the efficiency and profitability, and guests love that they can get a taste of the local market affordably and delivered their way – and it’s showing in hotels’ satisfaction scores.”

Unlike money-losing room service, or its alternate, leaving guest on their own to order on local delivery apps, HCN has now proven out a bespoke hotel delivery service that protects guest satisfaction and provides a rev-share back to the property to help cover the cost of the tablets. This guestroom technology breakthrough solves the room service problem once and for all.

To experience DineIN LIVE, pre-schedule a meeting with HCN in Booth 1237 at HITEC Toronto, to be held June 26 to 29. For more information on HCN, visit


Domino's Debuts Modular Restaurant

Dominos container

A subsidiary of Safe & Green Holdings Corp., a designer and fabricator of modular structures, has designed, delivered and installed two QSR units in Arkansas on behalf of a franchisee for Domino’s.

The first store of the initial two orders, which feature single module units, is located in Marion, Arkansas, and has been functional since November. The second store, located in Osceola, Arkansas, has been up and running since March.

These two stores, operated by Domino’s franchisee Ty Turner, served as a proof of concept for future stores with the national chain, with the plan for further select roll outs of modular-store fronts across the country. Safe & Green Holdings serves as designer, engineer and architectural consultant.

“I’m impressed with how fast we were able to get up and running with Safe & Green Holdings’ modular solutions,” Ty Turner explained. “The process was efficient and cost-effective, and I appreciate the speed at which a store can evolve from an idea on paper to fully functioning and operating.”

Safe & Green Holdings provided Domino's the concept design, design development, and construction of the units. The units arrived on-site already roughly 90% completed.

“These modular builds from Safe & Green Holdings enable our organization to get freestanding lobby-less units up quickly, affordably and with lower environmental impact than a typical build,” Kenneth Guevara, Domino’s Senior Manager of US Development, noted. “We’ve had a great experience with the initial two units, and we look forward to discussing future plans together.”

Sustainable Building

Other brands are adopting sustainable and environmentally friendly new store construction. Chipotle Mexican Grill announced a new all electric restaurant design that works to maximize energy efficiency in its equipment and systems and utilizes 100% renewable energy from wind power and solar through the purchase of certified renewable energy credits. 

Safe & Green Holdings is known for repurposing secondhand shipping containers. The company, which still utilizes shipping containers for certain projects, has applied these sustainable methods to all modular builds that the company creates, via the single module approach. Single modules can be relocatable.

Additionally, modular methods reduce much of the environmental impact associated with traditional construction, with 80-90% of the build often being completed within the company’s own factory walls, reducing noise pollution as well. Modular is often viewed as using materials far more efficiently, minimizing waste, and reducing carbon emissions.



TransAct Debuts New BOHA! Terminal 2

generic pos printer

TransAct Technologies Incorporated introduces its new BOHA! Terminal 2 food safety and FDA-compliant grab ‘n go labeling solution at the NRA Show in Chicago, May 20-23, 2023 at booth 6457. The BOHA! Terminal 2 improves on the original BOHA! Terminal with more speed, more print resolution, more label widths, more screen brightness and sensitivity, more flexibility, just MORE of the features that our BOHA! customers have come to appreciate.

The BOHA! Terminal 2 includes two three-inch wide label printers (a 36% increase over the original terminal) with laser-quality 300-dpi (118% more dots per square inch than the original terminal). With restaurant customers expanding their grab ‘n go and delivery offerings, the ability to use wider labels with higher print resolution allows them to improve their merchandising while providing a better solution for mandated FDA labeling. All of TransAct’s existing FST and future customers will appreciate the usability improvements, including a faster ‘start to print’ time (a 47% improvement), a more responsive capacitive touchscreen, and a much brighter display. In addition, the new octa-core processor and 3GB RAM (a 200% increase over the original terminal) inside the BOHA! Terminal 2 ensures employees move from task to task with speed and ease. Plus, for customers that have poor or no Wi-Fi, an LTE-enabled version of the BOHA! Terminal 2 will be available by fall.


Guesty Acquires StaySense

logo Guesty

Guesty, an operations and property management platform for hospitality businesses, announced the acquisition of StaySense, a technology provider of innovative, localized solutions for vacation rental managers. The acquisition is a key addition for Guesty as it continues to expand its services and provide advanced capabilities to property and vacation rental managers.

Guesty and StaySense have had numerous successful collaborations over the past few years, making it clear to Guesty that StaySense’s impact on the local level with the US vacation rental industry is unparalleled. Integrating StaySense's technology into the Guesty platform will not only provide customers with access to more comprehensive direct booking and marketing tools as well as diversified distribution channels to optimize revenue and build leading hospitality brands, it will also help bolster and support local economies – and local businesses.  

"We are thrilled to welcome the StaySense team and David Angotti to the Guesty family. In doing so, Guesty is building out its local distribution arm for US vacation rental managers, deepening its connection with the US leisure market, and diversifying distribution strategies for Guesty customers,” said Amiad Soto, CEO and co-founder of Guesty. "David fits beautifully into Guesty’s DNA of industry experts and the acquisition of StaySense further strengthens our position as the leading platform for vacation rental managers."

"Joining forces with Guesty is an exciting opportunity for StaySense," said David Angotti, StaySense’s Founder. "We share a common vision for the future of hospitality, and together we can provide more value to our clients so they can continue to provide great guest experiences and grow locally and globally."

David Angotti, StaySense’s founder, will join the Guesty team from his Nashville office. He brings with him vast professional experience across the entire lifecycle of the short-term rental market and deep familiarity with the vacation rental industry. 


Guesty has acquired six hospitality companies over the past two years, with the vision that consolidation is the path forward in the dynamic, fragmented hospitality industry. These acquisitions include hotel-focused revenue and channel manager YieldPlanet; hotel-focused Queensland-based HiRUM; and property management software companies Kigo, based in Spain), MyVR and Your Porter.  With the addition of StaySense, Guesty continues to bring the industry’s best teams and regional leaders under one entity, and to invest substantial resources and R&D efforts in solving for challenges facing the hospitality businesses


BEONx Partners with OTA Insight

Emilio Galán, CTO and Cofounder, BEONx and Natividad Pérez Granados, Regional Sales Manager, OTA Insight

BEONx, a provider of revenue management solutions, announced a partnership with OTA Insight, a provider of cloud-based hospitality business intelligence. This collaboration will bring predictive market intelligence to BEONx's Sustainable Profit Platform, marking the first time hotels can seamlessly integrate this crucial data from different providers into their strategic platform.

With the latest integration of OTA Insight data, this will be the first instance of a RMS integrating this form of data from multiple providers into its algorithm, furthering the BEONx position as market leader.

The initial release of the predictive market intelligence project will incorporate data from two of OTA Insight’s products: Market Insight and Rate Insight+. These new data points will be displayed across the BEONx platform offering hoteliers valuable insights into their hotel’s performance, competitive landscape, and destination. Additionally, this data will impact the strategy recommendations generated by BEONx.

By incorporating Market Insight into BEONx platform, users will be able to anticipate future market behaviour, predicting demand before it materialises. Real-time market heat maps and segmented data by sub-location, stay pattern, and accommodation type will be available at their fingertips. Market Insight also empowers hotels to monitor their competition effectively with OTA Insight's Smart compset feature, providing instant alerts for market opportunities and cross-departmental data insights through the market demand outlook.

Meanwhile Rate Insight+ offers hotels total visibility into short-term rental and hotel data to capture their full competitive landscape and maximise revenue opportunities. With this product, hotels can get a holistic overview of the short-term rental market in the geo-location surrounding their property and capture KPIs to better understand scale, occupancy, and rates relative to their hotel.

Rate Insight+ streamlines decision-making by consolidating all necessary hotel and short-term rental data into one user-friendly tool. This integration allows hotels to identify demand changes before their competitors and take action based on data across their competitive landscape.

"We're excited to offer our customers the ability to incorporate OTA Insight’s predictive market intelligence into their revenue management strategies. Hotels can now select, based on their product and destination, the demand data that best suits their needs. This will increase the accuracy of recommendations, forecasts, and optimisation strategies", said Rubén Sánchez, CEO and Cofounder at BEONx. “Our efforts to provide our users with the most comprehensive and actionable insights are just beginning.”

"By integrating our cutting-edge products, Market Insight and Rate Insight+ with BEONx's Sustainable Profit Platform, we are changing the way hotels approach revenue management, said Sean Fitzpatrick, CEO at OTA Insight. "Together, we are committed to enhancing the strategic decision-making capabilities for hoteliers, ensuring they remain competitive and agile in an ever-changing market.”