Knowland, a provider of data-as-a-service insights on meetings and events for hospitality, announced its expansion in the Middle East to include Doha, the capital of Qatar. Knowland’s extension into the Middle East will continue throughout 2023 to accommodate the demand and competition facing new hoteliers.

The Middle East is one of the fastest-growing hospitality markets in the world. This has created several challenges including steep competition as well as the necessity to train sales teams who may have never worked in the hospitality industry. Knowland provides the market insights and commercial tools needed by operators to capture share and deliver profitable results in the meetings and events space.

• Expanding market and extraordinary growth – Approximately 600,000 hotel rooms are under development in the Middle East, according to data from consultancy Knight Frank. The region’s growth is also supported by being the first region to return to pre-pandemic levels, and its recent success with mega events including a record number of congresses won by Dubai. Industry reports estimate by 2030 the UAE’s hospitality market alone is set to expand by 25 percent, while Saudi Arabia is projected to reach a total room inventory of more than 218,000, and Qatar is estimated at 89 percent growth in hotel keys by 2025.
• Shifting market share in a fiercely competitive market – With nearly 27,000 hotel keys expected to be delivered in the next three years, there will be significant changes in Qatar’s hotel offering by the end of 2025. Plans show the country’s room capacity almost doubling as it prepares for an anticipated visitor influx following heightened interest after the success of the 2022 World Cup. Knowland’s platform is specifically designed to aid any sales and revenue person in the market looking to gain insight into new accounts, in-depth competitive insight, and access to data that improves success in their position.
• Hands-on approach delivers training to hotel teams – Training hotel teams to take advantage of the nuances of any market intelligence program is critical to their success. Knowland takes a white glove service approach to ensure commercial teams in the region are leveraging data to identify opportunities and increase market share.

Jeff Bzdawka, CEO, Knowland, states: “Knowland’s further expansion in the Middle East, specifically in Doha, is a testament to our dedication to ensuring hotel teams have the tools they need to win share in a rapidly developing region. The world’s largest active pipeline of new hotels is in the Middle East, so as we continue to build on the exciting growth in Qatar, we are also focused on expanding our reach throughout the increasingly popular region for local and global meetings and events.”

Knowland plans to open additional Middle East markets this year.For the latest information, visit our regional web page here. Knowland also continues to grow in other global regions such as the Asia Pacific and will release updates as they happen.

As nearly 80% of hotels experience staffing shortages, hoteliers are offering potential hires a host of incentives to fill vacancies, according to a new survey of hoteliers conducted by the American Hotel & Lodging Association (AHLA).

Seventy-one percent of respondents are increasing wages, 64% are offering greater flexibility with hours, and 33% are expanding benefits – but 81% say they are still unable to fill open positions.

Seventy-nine percent of survey respondents indicate they are experiencing a staffing shortage, 22% severely so. The most critical staffing need is housekeeping, with 43% ranking it as their top hiring need.

The numbers are an improvement from September 2022, when 87% of respondents to an AHLA survey said they were short staffed, 36% severely so, with 43% ranking housekeeping as their top hiring need at the time.

Respondents are attempting to fill an average of seven positions per property, down from 10 vacancies per property in September 2022.

These staffing challenges are resulting in historic career opportunities for hotel employees. As of December, national average hotel wages were at all-time highs of more than $23 per hour. Since the pandemic, average hotel wages have increased faster than average wages throughout the general economy. And hotel benefits and flexibility are better than ever.

According to the U.S. Bureau of Labor Statistics, hotel employment is down by more than 250,000 jobs compared to February 2020. Hotels are looking to fill many of the jobs lost during the pandemic, including nearly 100,000 hotel jobs currently open across the nation. 

To help hotels fill open jobs and raise awareness of the hotel industry’s 200+ career pathways, the AHLA Foundation’s “A Place to Stay” multi-channel advertising campaign is now active in 14 cities, including Atlanta, Baltimore, Chicago, Dallas, Denver, Houston, Los Angeles, Miami, Nashville, New York, Orlando, Phoenix, San Diego and Tampa. For more info on the campaign, visit thehotelindustry.com.
 

Additionally, AHLA affiliate “Hospitality is Working” recently launched the Workforce & Immigration Initiative. The effort is aimed at urging Congress to address workforce shortages with bipartisan solutions to incorporate more immigrants into the American economy. You can learn more about the effort here.

“Recruiting enough workers continues to be the top challenge for many hoteliers, and this is leading to historic career opportunities for hotel employees,” said AHLA President & CEO Chip Rogers. “AHLA and the AHLA Foundation are working tirelessly to grow the industry’s talent pipeline and retain workers through innovative events like National Hotel Employee Day and compelling ad campaigns like ‘A Place to Stay,’ but there is still more to be done. We need Congress to help address workforce shortages with bipartisan solutions to incorporate more immigrants into the American economy.”

Methodology: AHLA’s Front Desk Feedback survey of more than 500 hoteliers was conducted Jan. 10-17, 2023.

IRIS, a provider of digital F&B and guest experience platforms, was deployed to provide guests with a seamless and efficient mobile dining service and to maximize F&B opportunities and drive revenue across the hotel. 

With 950 bedrooms and 7 restaurants and al fresco bars, the luxury resort is located in the heart of the Arizona desert and offers a host of state-of-the-art facilities, including five pools, luxury cabana cottages and pool suites.

The IRIS app, first installed prior to COVID, enables the hotel to enrich the guest stay and drive ancillary revenue with a quick, effective method of ordering and paying for food and drink items. Orders are delivered directly to the kitchen via the EPOS integration, and as a result demands on staff time are minimized, processes are streamlined and delivery times are quicker, all serving to increase operational efficiencies.

Nebojsa Sarenac, JW Marriott Phoenix Desert Ridge Resort & Spa’s Senior F&B Operations Manager commented, “The IRIS mobile dining platform gives us many options to maximize ancillary revenue across our resort and enhance the guest experience. With the simple and seamless ordering platform, in-room sales and average check size have soared by 40% and we are already seeing a significant return on the investment.

“With new features being released regularly, we’re learning all the time. The app is fully integrated and seamlessly connects across the systems and operations we currently have in place.”

Today’s guests are demanding a more contactless experience where they can self-serve online. As such, JW Marriott Phoenix Desert Ridge now plans to maximize sales further by expanding the scalable, mobile dining platform to other parts of the resort including the Spa Bistro and the pool areas, thereby adding additional channels to boost revenue generation.

With the use of QR codes along with IRIS’s approach to F&B ordering, JW Marriott’s guests can browse menus, place orders for in-room dining and pay their bills at a time and location that suits them, via their own mobile devices. Likewise, QR codes in all the bedrooms eliminates the need to print off and distribute 950 laminated menus for each room. Unlike paper directories, when changes are made, the digital menus are updated automatically online, the team only needs to print the QR code once. Not only does this lower printing costs, but it also offers a more sustainable, environmentally friendly way to manage menu changes and reduce paper, whilst at the same time saving housekeeping having to manually update the paper version room-by-room.

The staff at the newly revitalized resort have also experienced the benefits of the app. It’s easy to edit and update with new menu items and they are able to control the pace of orders by setting delivery times and temporarily turning off mobile ordering to ease congestion in the kitchen and reduce strain on staff and resources during peak times. 

For the full case study on the JW Marriott Phoenix Desert Ridge Resort.

 Ecotrak and Therma, an IoT-powered equipment monitoring and analytics platform, formed a strategic partnership agreement that integrates Therma's Cooling Intelligence Platform with Ecotrak Facility Management Software.

Therma IoT sensors send temperature and humidity data directly into refrigeration and HVAC assets in Ecotrak, triggering real-time emergency alerts and intelligent workflows. Asset runtime hours and downtime events are also tracked and recorded, delivering sensor-driven insights on the lifecycle of the asset.

The collaboration enables Ecotrak and Therma customers to reduce food waste, carbon emissions, plus save time, energy, and maintenance costs.

Knightscope, Inc., a developer of autonomous security robots and blue light emergency communication systems, today announces another successful deployment of its K5 Autonomous Security Robot (ASR) at M Resort Spa Casino, a PENN Entertainment, Inc. property and the Official Team Headquarters Hotel of the Las Vegas Raiders.

"We are always looking for ways to enhance and elevate our guest experience," said Patrick Durkin, VP of Marketing for M Resort. "M-Bot is a welcomed addition to the security team as it helps provide guest assistance, peace of mind and safety for our guests and staff."

The K5, affectionately named “M-Bot” by resort staff, patrols the parking lots and garage wearing the M Resort logo. M-Bot greets guests with a friendly voice and promotes the M Resort brand while providing additional eyes and ears for the large human security team. The robot also offers a two-way communication system to enhance the safety of visitors and workers. Even more importantly, M-Bot provides some relief to human guards required to patrol in the blistering Las Vegas heat.

“There is a good reason Knightscope Security Robots have been spotted at so many casinos across the country,” said William Santana Li, chairman and CEO at Knightscope. “Entertainment and gaming professionals acknowledge the importance of technology to manage positive customer relationships and ensure an experience with the highest levels of safety.”

Resort, gaming and hospitality professionals looking for innovative security solutions or improved emergency communications for properties in the U.S. are encouraged to book a discovery call or meeting now at www.knightscope.com/discover to learn more about Knightscope’s autonomous security robots and blue light emergency communication systems.

Meyer Jabara Hotels emerged from the pandemic stronger than ever. The management and ownership group is coming off a record-setting year. To keep the company on this trajectory for financial stability and growth, MJH appointed 30+ year hotel finance veteran Jay Sarkar as Chief Financial Officer.

“In today’s economy, average daily rates and revenues are up; that’s the good news,” said MJH President Justin Jabara. “The bad news is the cost of goods, capital projects, interest, and labor are up too. To keep Meyer Jabara Hotels financially strong and growing, we brought in an expert in hotel finance. Jay is a results-driven, hands-on CFO who is known to develop corporate strategies and translate them into actionable financial plans that maximize profitability and performance. He is a forward-thinking leader with tactile foresight and demonstratable success capitalizing on growth opportunities, improving bottom-line performance, and optimizing organizational efficiencies. We are delighted to bring Jay on board and consider him a trusted advisor and partner to our stakeholders and executive team.”

In addition to managing the accounting processes for Meyer Jabara’s 31 individual hotels, Sarkar is tasked with planning the financial future of the management company. He will be working alongside the Chief Investment Officer, VP of Investments & Asset Management and the VP of Development to get more hotels into the portfolio.  

“While we wait for the economy to stabilize, we will focus on finetuning the finance department and making it a well-oiled, plug-and-play machine,” Sarkar said. “In addition, we will be creating a new reporting process built on accuracy and timeliness to make sure all financial data is consistent across all Meyer Jabara Hotels. Key to financial success will be adding more revenue from the management-company side of the business.”

Longevity in Hospitality

Hospitality is Sarkar’s passion. Prior to joining Meyer Jabara Hotels, Sarkar served as CFO for StepStone Hospitality in Providence, R.I., and prior to that held a CFO post at Alena Hospitality in Orlando. He also held regional controller and numerous finance positions with Pyramid Hotel Group in Oak Brook, Ill.; Adams Mark Hotels in Indianapolis and Northbrook, Ill.; and numerous Starwood Hotels & Resorts in New York. Sarkar is a licensed Certified Public Accountant. He received his Master of Business Administration degree from the University of Phoenix and Bachelor in Accounting degree from Mercy College in White Plains, NY.

“It is truly an honor to join a hospitality company whose success comes from 45 years in the hotel business,” Sarkar said. “You don’t see longevity like this in too many industries. The Meyer Jabara name – derived from the partnership of Bill Meyer and Richard Jabara – holds a lot of weight in our industry. I am proud to work for this multi-generational family venture now under the direction of Justin Jabara. The Journey Culture and tutelage behind the Meyer Jabara name is its real strength.”