Reserva Alecrim Eco Suites Resort has maximized revenue per guest and more quickly realized its growth strategy due to the implementation of an intuitive, integrated hotel management solution from SIHOT.

The eco resort accommodation provider not only increased guest ratings on Booking.com and Google, but also achieved a 60% increase in guest spend by offering more services and experiences, with it’s F&B business unit benefitting from a more than 70% uplift. The digitalization of its operations, financial, administrative and booking processes allowed it to significantly reduce pressure on staff by nearly eliminating the need for 44 hours overtime per month as a result of automating time-consuming tasks.

Reserva Alecrim has also seen massive improvements to team communication across the 24-hectare site, and now provides an enhanced guest experience for billing and check-out - securing 70% increase in upsells throughout the property. 

SIHOT was installed in January 2022, with the resort now using SIHOT.PMS, SIHOT.POS, Channel Manager and SIHOT.TRUST. Previously, the resort’s staff were challenged by manual systems where the PMS could not integrate with other systems. The technology lacked the ability to add experiences and services to a room bill, causing delays in compiling single guest payments. With SIHOT’s cloud-based solution, the team can access reports from anywhere and process invoices within a few minutes, resulting in a 75% time reduction.

“It’s about making processes simple and with SIHOT, that’s possible. Even training new staff is quick: they’re up and running within a week. We have taken steps to further improve our offering and guest experience while improving our communication and pulling all the teams together. With more information we can achieve what we want. We simply couldn’t have grown with our former PMS,” continued Alves.

Reserva Alecrim is able to better manage its daily operations. The improved visibility of reporting has helped revenue generation, with department heads able to incentivize their teams to upsell when needed. 

SIHOT’s solutions enable the resort to integrate with a range of technologies, including channel managers capable of selling to 35 OTAs today compared to none previously. Its integration with the resort’s billing system has helped it grow business, including partnerships with international travel agencies that required integrations for live availability. 

“Lurio and his team have demonstrated the value of turning around processes by using technology to their advantage to reduce pressures while improving the experience - not just for the guest, but also quite clearly for themselves. It’s fantastic to see a hospitality company make such significant gains in a short period of time where they have every confidence to continue their growth,” said Carsten Wernet, Chief Executive, SIHOT.

“A site of 24 hectares has become very close. With SIHOT, we feel that we are not that far from each other anymore. SIHOT has helped us grow, and is enabling us to plan an exciting future,” said Lurio Alves, Hotel Manager, Reserva Alecrim Eco Suites Resort.

Tattle, the hospitality industry’s go-to source for customer feedback management and data-focused operational insights, is exhibiting at MURTEC booth 118, at the Paris Hotel in Las Vegas, from March 6-8.

Attendees interested in unlocking proven ways of turning guest sentiment into actionable items that can drive sales at a more than 80% confidence, can visit Tattle leadership at Booth 118 for a demonstration. Tattle continues to be the provider of choice for both rapid-growth brands, like Dave’s Hot Chicken, recently named the fastest growing restaurant in the country, to established beloved concepts, like MOD Pizza, known for its amazing hospitality to go along with its equally fantastic pizza.

Tattle is an improvement-focused customer feedback technology platform built with an open API in order to collect guest feedback and measure satisfaction across all-digital ordering channels. With nearly 30 integration partners across POS, digital ordering and loyalty sectors, Tattle can dramatically boost the feedback volume and completion rate for restaurant locations through automation and data centralization. Using AI (Artificial Intelligence), Tattle recommends the most high-impact operational area for improvement across restaurant and ghost kitchen locations to drive the greatest increase in guest satisfaction.

71% say the ability to integrate with other systems is driving their POS purchase decisions, according to HT’s2 2023 POS Software Trends Report.

“2023 has been a year of momentum for Tattle, from partnering with both rapid-growth and established brands who are now using our category-leading technology, to adding new functionality like Menu Item Level Feedback,” said company founder and CEO, Alex Beltrani. “We’re looking forward to demonstrating at MURTEC how Tattle can add bottom-line value to brands of all sizes.”

Additional Tattle integration benefits include:

• Omni-channel guest satisfaction measurement across Dine-In, Takeout, Delivery, Drive-Thru, and Curbside
• 7% total guest feedback penetration and a 94.3% survey completion rate of a 50-60 question survey
• Causation-based survey format to identify factors, i.e. Topping Distribution, that negatively impact an operational category, i.e. Accuracy
• Leverages AI to identify and recommend high-impact operational categories for improvement across each location
• Automated location-level Monthly Objectives that results in 84% probability of guest satisfaction increase
• Incident Management System leading to a 70-percent-plus guest recovery rate.

Fiserv Inc. has introduced a new solution enabling enterprise restaurants, retailers, and grocers to optimize delivery operations, reduce costs, and regain control of their customers’ delivery experience.

Via a new Delivery Optimization solution available to enterprises leveraging the Carat commerce platform, businesses are able to connect their digital commerce operations to more than 40 different delivery providers through a single integration, access functionality that simplifies multi-party settlement, and grow customer loyalty by retaining valuable influence over customer journeys. The solution pairs split settlement capabilities from Carat with a delivery management platform from Bringg to help businesses efficiently unify last mile delivery, fulfillment and returns.

Integrations with third-party delivery are driving 29% of restaurants’ POS upgrades,   according to HT's 2023 POS Software Trends report 

Through a single API integration, this service allows enterprises to:

• Optimize delivery across service-providers – With access to more than 40 different third-party delivery services, order routing across providers will occur based on rules set by the business, which can dynamically account for delivery times for each provider, cost for the business, and customer preferences for prioritizing fees vs. speed of delivery.
• Enhance Customer Journeys – Integrating Delivery Optimization into a business’s existing ecommerce infrastructure allows them to bring the delivery experience back within their own consumer-facing apps, enabling the merchant to retain more control throughout the customer journey. Doing so means the business can accept delivery orders in-app or online directly from consumers, accept payments via the merchant’s closed-loop gift card program, retain access to customer order data, and enable their customers to leverage the retailer’s loyalty, rewards, and marketing promotions while placing an order.  
• Split Settlement – Through a single authorization of a digital transaction, Carat will manage settlement on behalf of the business across a complex value chain of franchises, merchants, delivery providers, tips for drivers, and other service fees; and properly manage refunds when initiated by the consumer. The solution manages split settlement in variable amounts, across payment types, and eliminates 30-day invoicing timelines currently associated with multi-party settlement—allowing the business to get paid faster and reduce fraud, inflationary impacts and other risk factors.

QSR Automations and Curbit have teamed up to improve guest experience through optimized online ordering and pickup. Curbit coordinates between kitchen activity and online ordering systems to provide guests with a real-time order status and streamlined pickup process, while QSR Automations’ ConnectSmart platform maximizes kitchen efficiency by prioritizing orders based on order times and guests’ proximity. The result is happier customers and a more profitable business.

“Demand for digital ordering has resulted in a misalignment between order timing and kitchen activity,” said Scott Siegel of Curbit. “We use machine learning to synchronize arrivals with food production leveraged from QSR’s real-time data. "When we couple ConnectSmart’s order prioritization features, we’re able to make drastic improvements to the off-premise experience."

Curbit dynamically updates quote times in the digital channels based on kitchen capacity. Once an order is placed, Curbit’s technology provides the guest with an accurate ready-time using real-time data, which manages guest expectations. As the order progresses, guests receive updated pickup times, so they know exactly when to expect their meal, reducing the potential for quality items to go cold while sitting on a shelf. Meanwhile, ConnectSmart capabilities ensure order fulfillment is always based on priority, reducing kitchen waste and minimizing stress and strain on staff. 

Front-of-house staff is provided a clear view of when and where to deliver each order, while guests are queued in a virtual drive-thru to the desired handoff destination. This consistent process supports the demands of the modern pickup experience.  

Curbit is just one of several Solution Partnerships that QSR Automations has engaged with to improve guest experience. Click here to learn more. 

HotelKey, a cloud-based property management platform for hotels, announced a partnership with RateGain Travel Technologies Limited (RateGain), a global provider of SaaS solutions for travel and hospitality, to integrate RateGain’s global distribution, central reservations, and pricing capabilities into HotelKey’s PMS platform. The integration will roll out across HotelKey’s portfolio of more than 4,000 properties, with hundreds of properties already accessing the combined capabilities.

“We are excited to bring RateGain’s next-gen pricing and distribution capabilities to our partner hotels,” said HotelKey Co-Founder and President, Aditya Thyagarajan. “RateGain is an unparalleled innovator, and bringing their revenue-generating capabilities to HotelKey’s intuitive property management system is a huge plus for hotel owners and operators. We look forward to accelerating our partnership in the months ahead.”

Through the collaboration, hotels on the HotelKey platform will see RateGain’s pricing and distribution tools on the HotelKey platform. This will enable hoteliers to save time and achieve efficiencies, making better distribution decisions faster and, ultimately, saving money as well as building revenue.

“RateGain’s mission is to generate more revenue every day for hotels, and we are delighted now to include hotels on the HotelKey platform among our partners,” said Chinmai Sharma, President of the Americas at RateGain. “The HotelKey-RateGain partnership moves in the direction of providing a one-stop-shop for hoteliers looking for better ways to run their properties, train their employees, and maximize pricing, distribution, and revenue. We are excited to continue building out our collaboration with HotelKey.”

Along with other benefits, HotelKey and RateGain’s mobile-first API integration provides hoteliers with a seamless transition to the new offering, with each property gaining access to real-time inventory management and efficient oversight of third-party distribution and price parity across channels.

RateGain’s platform is designed to help hoteliers grow revenues by improving pricing, generating more bookings, and optimizing conversions across distribution channels. RateGain works with 23 of the industry’s top 30 hotel chains, and powers more than 191,000 hotels to unlock more revenue, acquire more customers, and provide outstanding on-property experiences.

Tattle unveiled the integration of Short Message Service (SMS) technology. With e-mail as the company’s main survey distribution channel, the addition of SMS as a method for survey distribution will bolster the Tattle’s ability to amplify survey participation, access a larger consumer base and drive more actionable feedback insights for their partners.

At the time of launch, Tattle’s SMS feature integrates directly with nine different POS, loyalty, ordering, and kiosk partners: Toast, Brink, Dutchie, Como, Cova, Paytronix, Flipdish, Treez, Bite and Square. The following integrations – along with the company’s API – are forthcoming: Olo, Punchh, Thanx, and Revel.

This level of integration also gives Tattle’s hospitality partners flexibility when it comes to collecting contact information from guests. Regardless of whether the POS / ordering system captured an email or a phone number, Tattle will be able to send an automated survey 90 minutes after the guest’s experience to gather feedback. The surveys will be pre-populated with order details to make the experience for guests as frictionless as possible.

Tattle is an improvement-focused customer feedback technology platform built with an open API in order to collect guest feedback and measure satisfaction across all-digital ordering channels. With nearly 30 integration partners across POS, digital ordering and loyalty sectors, Tattle can dramatically boost the feedback volume and completion rate for restaurant locations through automation and data centralization. Using AI (Artificial Intelligence), Tattle recommends the most high-impact operational area for improvement across restaurant and ghost kitchen locations to drive the greatest increase in guest satisfaction.