GoTab  introduces Manager App, a native mobile application delivering centralized access to management tools that improve daily operations and guest experiences on the go. Available in the App Store and Google Play, the Manager App provides GoTab Operators deep visibility into store-level reporting and unmatched features that enable restaurant, brewery and other venue management to make smart decisions that optimize operations, improve profitability and enhance the guest experience instantaneously.

“In order to scale efficiently, operators need full transparency into what’s going on inside the four walls of their business, even when they’re not there,” said GoTab Co-Founder & CEO, Tim McLaughlin. “With the Manager App, we’re providing detailed access to real-time data at one or all locations, allowing managers to make immediate changes to shifts, menus, inventory and more, from anywhere using their mobile device. This will be a game-changing solution for operators focused on growth and multi-unit efficiency.”

71% of respondents say using data to understand guest preferences and behavior is a top business driver impacting POS upgrade decisions, according to HT’s 2023 POS Software Trends Report.

GoTab’s Manager App's mobile dashboard provides transparency into reporting and analytics and gives operators total control over menu, kitchen and inventory management as well as real-time loyalty and discounts for improved guest service.

With the GoTab Manager App, operators can drive efficiency through tools including:

• Operate: Control operations with the ability to view previous tabs, instantly refund or close open tabs as well as proactively interact with guests via two-way SMS or email communication based on real-time customer feedback.
• Configure: Update menus, products, and schedules on the fly. Keep up with the demands of a changing shift. Accommodate a last-minute event or guests with customizable and open zones (revenue centers) in minutes.     
• Adapt: Meet the demands of seasonality, weather, or bolster quick demand via flash sales.      Rules and notices allow you to quickly adapt with discounts, promotions and business updates. Manage digital gift cards and quickly add guests to new segments on the go.                                         
• Understand: Manage kitchen inventory and update stock on the fly, access daily sales and product mix summaries. Set up accounting streams to fit any operation and use data and reporting tools to view payments, deposits and more.     

Unified Office, Inc., a managed services provider offering highly reliable, cloud-based, business communications services, IoT services, and business analytics, announced that the US Patent Office has issued them a U.S. Design Patent for its Unified Office Concierge Services offering, an in-room, tablet-based, portal and Telephone System with Customized Advertising Functionalities for the hospitality industry.  This patent covers the technology used in Unified Office’s business communications platform for the hospitality industry that enables hotel operators to return passive revenue generation to their hotel rooms. This platform helps hotels to operate more efficiently, while improving the overall guest experience. This is the fourth patent awarded to Unified Office for innovative offerings that run on top of its patented High Quality Reliable Protocol^TM (HQRP^TM) network platform.

Unified Office’s Concierge Services offering serves as an in-room communications portal that provides capabilities for sponsored advertisements and the opportunity for hotels to create passive revenue generation from local businesses such as local tourist venues, spas, gyms, and local restaurant establishments.  Hotels can advertise their own “in hotel” services in addition to that. The Unified Office Concierge platform also helps hotel staff work more effectively by routing guest service requests to the nearest hotel staff member best suited to service their needs. Hotel rooms can once again serve as meaningful profit centers.

“Hotel facility operators are experiencing very rapid and dynamic changes in their businesses,” said Ray Pasquale, Founder & CEO of Unified Office. “Our concierge services platform takes functionality far beyond the ordering of services requested from guests.  We designed it in response to the common needs of the hospitality industry, first to improve their overall communications services and then to help them with their operational productivity, bringing their customer experience to new levels while simultaneously expanding opportunities for increasing revenues.”

Unified Office’s Concierge Services Platform integrates with leading hotel management and messaging services such as Opera, Synergy, and Kipsu to provide full customer visit, bookings, and preference details with each incoming call, along with other productivity tools. Hotel staff can answer and transfer calls from any device, from any location. They can also easily change their messages on hold, voicemail, and text messages, and add customized work flows dynamically whenever they choose. Managers can also use Unified Office’s analytics to create an at-a-glance view of customer service responsiveness in real-time for pending guest requests for housekeeping, front desk, room service, concierge services, and other guest services.

Summary of Benefits:

• Integration with leading hotel customer management software.
• Centralized operations portal to remotely view, configure and manage communications services, including dialing schemes, messaging, and workflows.

• No more dropped or clipped calls, busy signals, placing customers on hold, or sending them to voicemail.
• The ability to customize communications work flows that reflect operational needs.
• Uniformity of services enables staff to easily bring their offices home with them or wherever they happen to be throughout the facilities on any given day.
• A hybrid, on-premise and cloud-based solution that enables the highest quality VoIP offering available with the most reliable and resilient service platform.
• Business continuity that eliminates downtime by finding and fixing problems in most cases before the customer becomes aware of them.
• Superior customer service, 24X7, provided by Unified Office.
• Rapid installation of services without interrupting their business.
• Real-time analytics for customer service training, coaching, and other types of operational performance assessments.
• Cost savings from eliminating outdated systems, expensive legacy PBXs, and the need for costly legacy T1 lines and MPLS circuits.
• A single end-to-end managed service solution provided by one vendor means one call gets it all done with one partner.

“We are gratified to receive this fourth patent from the U.S. Patent Office,” said Ray Pasquale, Founder & CEO of Unified Office. “This further strengthens Unified Office’s position as an innovator and proven technology leader in the marketplace. Our innovations are designed to help customers improve operations, generate higher levels of customer satisfaction, increase customer retention, and in many cases, increase revenues and profitability.”

Unified Office’s first two patents were for its highly reliable, secure, High Quality Reliable Protocol^TM (HQRP™) transmission network platform, the foundation of Unified Office’s Total Connect Now℠ managed services platform. Unified Office’s HQRP™ platform solves the quality and reliability problems inherent with Cloud-based VoIP/UC offerings. It’s third patent was for its Visual Performance Suite, which provides advanced business analytics for a real-time view of changes in operational performance levels and other actionable intelligence.

RoomRaccoon, an all-in-one Hotel Management System, has announced a new integration with point-of-sale (POS) system, Epos Now. The two-way integration allows hotels to unify revenue streams in one central location, streamline payment processing and enhance the guest experience.

Integrating a hotel management system with POS technology allows hotels to accurately track guests’ payments throughout their stay. Now, with the joint effort of RoomRaccoon and Epos Now, hotels can easily process charges from anywhere on the property – from the restaurant to the spa – and give guests the freedom to settle their total when it’s time to check out.

The integration provides seamless communication between RoomRaccoon and Epos Now and generates coherent invoices for all the services offered at an establishment in real-time. Now, hotels can easily process orders from the Epos Now platform and automatically add the charge to the guest’s invoice in the RoomRaccoon PMS, making invoicing errors and billing inaccuracy a thing of the past.

Ryan Heaphy, Head of Strategic Partnerships EMEA at Epos Now, shares: “We're really excited about launching our partnership with RoomRaccoon. The connection is hugely beneficial as it allows our hotel customers to provide a seamless guest experience, unifying all purchases into one simple bill at checkout.” 

RoomRaccoon’s Head of Partnerships, Steven Reffin, shared: “RoomRaccoon is excited to welcome Epos Now to our growing marketplace. In addition to streamlining payment processes, the integration reduces data fragmentation and maintains accurate and holistic insights to give hoteliers a better sense of their property's performance. The integration also helps reduce time wasted operating a complex tech stack so that your staff can get back to what they do best – putting the guest first.”

InnSpire, a provider of a comprehensive technology suite that helps drive a seamless, world-class guest experience for some of the world’s most iconic hotels and brands, has been selected by the Columbia Beach Resort,  Pissouri in Cyprus to implement its Digital Guest Journey App solution at the property. The full-featured mobile phone-based solution allows guests at the resort to pre-check in and securely access their suites without having to carry a keycard; view menus, order in-room dining meals and drinks and snacks by the pool; send requests to the guest services team in real time; book restaurants, check their stay bill and access an extensive range of useful information—all from their own personal mobile device. 

InnSpire’s award-winning digital solutions allow the hotel’s various operational departments to work collaboratively and give guests complete control over their entire travel experience. At the Columbia Beach Resort, the App consolidates disparate guest systems within a single, easily accessible platform, providing travelers with seamless and highly personalized command over their stay at the property. 

“Our tech stack includes solutions from various providers that were not working seamlessly from the guest perspective, so our goal in deploying the InnSpire Guest Journey App was to centralize and manage our guest services within one convenient and easy-to-use system,” said Monica Coppetta, General Manager at the resort. “We are also highly focused on sustainability as an organization, so this digital solution helps us work toward our goal of reducing the adverse impact on the planet by eliminating the need to print brochures, menus, directories and other guest compendium materials.” 

Overlooking the secluded Pissouri Bay on the southern coast of Cyprus, Columbia Beach Resort is a five-star property, offering 169 luxurious suites. Amenities include an award-winning spa, as well as three gourmet restaurants and two large swimming pools with swim-up bars. 

“Our integration plan for the Columbia Beach Resort was focused on providing an all-in-one solution that solved operational challenges for hotel staff and management, while providing a seamless and convenient digital guest journey for the resort’s discerning guests,” said Martin Chevalley, InnSpire’s CEO. “Hotels today are looking for true technology solution partners, rather than individual systems working in silos. We are happy to be able to fulfill that need for the Columbia Beach Resort and look forward to the opportunity to work closely with their management team to bring a uniquely personal luxury experience to Cyprus.” 

Owning and managing digital display advertising networks just got a lot simpler thanks to the system-on-chip (SoC) technology collaboration between LG Business Solutions USA and out-of-home (OOH) advertising technology maker Broadsign. Owners of LG webOS™-enabled digital signage displays can now use “Broadsign for SoC” to activate intelligent OOH advertising and content management capabilities across their screens, introducing new revenue opportunities. 

According to Chris Feldman, Senior Business Development Manager at LG Business Solutions USA, the new solution allows owners of LG webOS-enabled commercial displays to maximize the value of their technology budgets. It simplifies installation and enables fully automated ad playlist generation, proof-of-play reporting and dynamic campaign delivery across displays in multiple locations without an external media player. LG webOS display owners can also pair Broadsign for SoC with Broadsign’s OOH supply-side-platform (SSP) to access Broadsign's global network of programmatic media buyers.

“LG and Broadsign are dedicated to providing cutting-edge tools to businesses operating Digital Out of Home (DOOH) advertising displays, and the Broadsign SoC solution for webOS delivers on that promise with technology that enhances profitability and simplifies network operations for medium to large digital signage networks,” Feldman said. “Now any LG commercial display running webOS 4.1 or later can be transformed into a revenue-generating machine using Broadsign’s intelligent SoC solution, which ensures seamless ad delivery to displays.”

LG is one of the first manufacturers to integrate support for Broadsign for SoC into their commercial displays, and both companies cited increased interest in retail and public venue advertising as a driver for their collaboration. Broadsign Director of Product Marketing Sabrina Allard noted that the SoC solution for webOS is making it easier for businesses to uncover new revenue streams, even on existing LG digital displays.

“Our core mission is to help business owners monetize and centrally manage their digital screens, and the launch of Broadsign for SoC unlocks a new world of possibilities for businesses and technology integrators when designing or updating digital display networks,” Allard said. “By utilizing wireless connectivity and our new SoC solution, LG commercial display owners can now access Broadsign’s powerful OOH content management toolset in virtually any location that has a 120-volt outlet.”

Unlike native SoC content management systems, Broadsign for SoC supporting webOS includes built-in advertising capabilities and enables streamlined campaign management across mixed-screen networks. Setup is as simple as downloading the Broadsign for SoC player solution onto a smart screen and registering it in the Broadsign OOH marketing platform. The SoC player then polls the Broadsign servers and downloads ad content to play on its connected display. Once registered, the SoC player can report incidents and proof-of-play statistics back to Broadsign servers.

“Broadsign’s automated content management and delivery solution adds significant value to existing LG digital display networks while giving custom integration firms even more reasons to use LG’s leading commercial display solution,” Feldman said. “From 4K outdoor displays for drive-thrus to huge DVLED video walls and the endless creative opportunities of transparent OLED, advertisers can reach virtually any audience through LG digital displays all over the globe.”

Both companies embrace the possibilities this collaboration unlocks for businesses, which can now operate on SoC-powered LG commercial displays. The Broadsign SoC solution for webOS is the result of multiple years of development to bring the power and simplicity of Broadsign’s platform to LG displays. With it, buyers can now access all-in-one solutions that require virtually no maintenance or extra installation considerations.

Broadsign empowers digital signage network operators with advanced content management tools for managing campaigns, ad approval and programmatic revenue generation. There is a subscription fee to access the Broadsign OOH marketing platform, and Broadsign collects a technology fee from each media purchase conducted in the Broadsign OOH marketing platform.

Solonis, a provider of modern property management solutions, announced a partnership with Outrigger Hospitality Group, a Honolulu-based barefoot-luxury brand and management company that owns/operates resorts, hotels and condominiums. Outrigger has selected Solonis to deliver its property management system and guest engagement technologies to its portfolio of 16 Hawaii Vacation Condo properties across Hawaii.

For 75 years, Outrigger has charted a journey of discovery. Its global footprint includes premier beach resort and hotel properties throughout the Hawaiian Islands, Asia-Pacific and Indian Ocean, including destinations in Fiji, Mauritius, Thailand and the Maldives. In addition to its authentic guest experiences, Outrigger Hospitality Group has long been known as an innovator in tourism development. Solonis mirrors this mission of innovation and will now equip Outrigger’s Hawaii Vacation Condos with tailored solutions that meet unique operational requirements, enhance guest experiences and streamline front office and housekeeping efficiencies.

“We appreciate Solonis’ thoughtful approach towards innovation and are pleased to partner with them to provide our condo owners and guests with new efficiency and operational visibility while maintaining the personal touch that Outrigger is known for,” said Carly Clement, VP Hawaii Vacation Condos by Outrigger.

Through this partnership, Outrigger will gain access to Solonis’ robust reporting functionality, guest and owner portals, revenue management tools and flagship property management system. Solonis will also deliver several custom development items and manage the full onsite implementation.

“Outrigger came to us with a desire for a scalable, flexible solution fit for modern hospitality,” stated Fred Dominioni, Chief Revenue Officer at Solonis. “Solonis is unique because we approach property management from all angles. We bring business intelligence, reporting and flexible guest experiences to the forefront and have the global experience and in-depth knowledge to back it up from a support perspective. Outrigger’s resorts are already paradise on earth, but we’re eager to elevate those properties further and make an impactful difference for the guests that visit.”