Hotel software solutions provider P3 allows guests to book interconnected hotel rooms online. This  new service is designed to enhance the guest journey for families and other groups, making it easier for them to guarantee their booking of interconnected rooms without the need to contact the hotel.  

The P3 booking engine is able to identify and secure interconnected rooms in the hotel’s property management system at the time of booking, eliminating the risk of human error, and avoiding families or groups arriving at their destination to find that their rooms were not actually reserved in the desired configuration. This also removes the need for guests to either phone or email a hotel with a request for connecting rooms, which also reduces the work of hotel staff, who otherwise would have to manually complete the task for their guests. 

Currently only a few very large major hotel groups, such as Hilton, facilitate booking interconnecting or adjoining rooms online within their own proprietary booking systems. P3 is an independent booking engine provider to offer this functionality to hotels of any size. The service can be integrated into Oracle Hospitality’s OPERA property management systems. 

In other news, the Irish technology company recently released a housekeeping tool that allows staff to update and view live information on the status of each room. This tool is a mobile webpage that pulls out the changes made in OPERA to display a live report of whether a room is vacant, occupied, clean, out-of-order, etc. This dynamic tool is designed to help housekeeping staff better organize room cleanings, but can also be used by the maintenance team to get a report of rooms that need to be checked. Users can filter their view by floor, room status or housekeeping status according to their role.

UK tech company Zenoo has created a new ID verification platform which is free to use for agencies that are connecting accommodation hosts with Ukrainian refugees.

Zenoo supplies digital onboarding and protection from financial crime for businesses but also has a significant not-for-profit wing. The latest not-for-profit  project is ensuring Ukrainian refugees are protected from trafficking gangs through its Freedom ID Check platform.

Hotel Industry Launches Free Trafficking Prevention Training to Mark World Day Against Trafficking Persons

While many accommodation agency websites set up in response to the war in Ukraine are grassroots initiatives created by developers with the best intentions, the lack of suitable ID verification has led to an influx of exploitative hosts registering.

An investigation by the Observer revealed that the Home Office has been warned repeatedly by police that vulnerable occupants of hotels housing refugees, particularly children, would be targeted by criminal networks.

Stuart Watkins, Zenoo CEO, said, "Times of mass migration as refugees flee war are prime territory for highly sophisticated criminal organizations to take advantage of vulnerable women and children. By verifying the identities of accommodation hosts we are reducing the risk of trafficking."

Freedom ID Check uses the same technology leading financial institutions use to comply with anti-money laundering requirements and which border control agencies use to verify individuals. 

Toast announced the Order with Google integration that allows restaurants using Toast Online Ordering to unlock a new channel for more orders. Order with Google is fully integrated with the Toast Point of Sale and is seamless for restaurant owners and guests alike.

71% say the ability to integrate with other systems is driving their POS purchase decisions, according to HT’s2 2023 POS Software Trends Report.

With millions of restaurant guests searching for restaurants online, this new collaboration with Order with Google allows Toast restaurants to activate an important new channel and drive awareness by tapping Google Search and Maps as an efficient ordering channel and marketing engine. Order with Google makes it simple for restaurant guests to search for the food they’re craving, connect with restaurants in the area, and pay ahead or on arrival.

“We’re seeing a big trend where our guests want to order ahead through technology because of the simplicity, so we were excited to turn on the Toast Order with Google integration,” said Michael Lin, President of Sunright Corporation. “Tons of guests find us by searching ‘Bubble tea shops near me’ so it's great how seamless Order with Google is for our guests. All of the information they need is on one page and they can easily browse pictures and then order without being redirected to a new page.”

Toast’s Order with Google Integration will also allow restaurants to:

• Take control of takeout and delivery by unlocking new ordering channels: Now, Toast restaurants can sell to guests through three ordering channels: Toast Online Ordering, Toast Takeout App, and Order with Google. Toast empowers restaurants to grow their takeout and delivery businesses while protecting their bottom line from third-party commission fees.
• Manage ordering channels easily with seamless integrations: Order with Google uses the same menus, hours, and quote times as Toast Online Ordering, so restaurants can customize their settings in one place. Their updates automatically flow through to Order with Google in real time. Plus, restaurants can easily toggle Order with Google on or off at any time, giving restaurants full control of all their ordering channels.
• Offer a seamless guest experience: With one search, a guest can read reviews, see photos, order, and pay, all in one place. Order with Google supports the full range of off-premise needs from online ordering for takeout and delivery to handling payment ahead of time.

How will we travel in 2033? A global research study – Traveler Tribes 2033 –identifies four Traveler Tribes that will develop in the next 10 years.

The report commissioned by travel technology company Amadeus and administered by global research firm Northstar Research Partners defines the four new traveler profiles. It does so by examining the future forces of change transforming travel, alongside emerging traveler traits, behaviors and preferences, to understand exactly what it is that travelers will want a decade from now. 

It suggests many travelers will be open to new and emerging technologies and will want to travel in more sustainable ways. But with some travelers concerned about the proliferation of technology and the increasing need for cyber-security and data privacy, the industry must work together to ensure all travelers benefit from technological advances. 

91% of guests say free Wi-Fi is an important factor when selecting a hotel, according to HT's 2022 Customer Engagement Technology Study

Moving beyond the limitations of traditional segmentation, this psychographic approach identifies four key Traveler Tribes likely to be dominant in 2033: 

·         Excited Experientialists – this group has a ‘try it and see’ approach to life and travel. 44% are without children and have a mid- to high-income job with flexible working options, which enables them to readily explore the world. They have a you only live once (YOLO) approach. They are more likely than other travelers to act on instinct, making them 2033s ‘anti-planners’, favoring less predictable and more exciting accommodation experiences. They are also open to technology that helps them ‘speed up’ certain aspects of their journey, with many expecting to use artificial intelligence (AI) in the airport environment.

·         Memory Makers – this group takes a more simplified approach to travel: to make memories and visit places. 44% are aged 42 and over and are habitual in their travel behaviors. The future can be a daunting prospect for them. They put people first and place less value on technology and sustainability, reassured by existing methods. However, despite their skepticism about technology, they are excited about virtual reality (VR) and augmented reality (AR) preview tours with the majority expected to use VR tours before purchasing a trip.

·         Travel Tech-fluencers – this group includes today’s young business travelers with a forward-looking perspective on life. 48% of the group are under the age of 32 and their perspective is symbolized by how much technology they own. However, there is a discord when it comes to what excites and concerns them around the future of technology and travel. While many want to travel sustainably, it seems they are more conscious about sustainability options around their method of travel, rather than where they’ll be staying. 

·         Pioneering Pathfinders – individuals in this group live a fast-paced life, always looking for their next adventure. Their life is in full swing with 82% between the ages of 23 and 41. They like to plan but are not afraid of risk and are open to new experiences. This group is more willing than others to let sustainability influence their decisions. They will also be very comfortable using all forms of alternative payment methods in 2033, whether via cryptocurrency or within a virtual reality environment.

Jack Miles, Lead Researcher and Senior Director, Northstar: “Future predictions are difficult, especially in travel. This is because travel is about humans and how they think and behave – all of which are complex as people aren’t always rational. However, using extensive traveler research based on behavioral science and consumer psychology, expert insight from diverse fields like forecasting, technology and academia, and data-analytics, this study has uncovered many insights to help understand travelers and predict their future behavior. From the importance and challenge of sustainability to the need to reassure travelers about the changing role of technology, one thing is clear, travel will continue to play a vital role in enriching our lives as we head towards 2033.”

Traveler Tribes 2033 –is  the third in a series that launched in 2007. To read more about the research and identified Traveler Tribes,  visit amadeus.com/traveler-tribes

River Cree Resort and Casino modernized security, surveillance and compliance with a unified solution based on Genetec Security Center.

As the resort and casino’s analog video system and access control systems aged over the years, surveillance and security teams faced recurring device failures and performance issues that took time away from protecting, securing and surveilling operations. As they sought a solution that could evolve alongside new business objectives, they opted for a fully IP-based video surveillance system with Genetec Omnicast, and migrated their access control system to the platform as well, with Genetec Synergis.

Bob McDonald, Director of Surveillance and Compliance at River Cree Resort and Casino, said, “An open platform has been key for us. The flexibility and openness helped us reduce initial upgrade costs and transition to IP over time. With Security Center, we know that no matter what we’re looking to do, we’ll have options for new features, built-in modules, cloud solutions, and third-party integrations that will serve our needs.”

Today, River Cree Casino uses Genetec Security Center to manage over 1150 cameras and 150 doors. They have also connected their fire alarm system and 25 DMP panic buttons within the unified platform. Now, both surveillance and security operators work from a unified view of the casino and resort, from a central command center. Not only does this help them see what’s happening across the entire 49-acre property, they can also quickly respond to alarms with all information at hand.

The casino has implemented a number of additional features and capabilities to simplify operations and enhance community collaboration. Genetec Plan Manager, the map-based interface of Security Center, plots all cameras, doors, and sensors on a map of the property, enabling operators to quickly locate where alarm notifications are coming from. The KiwiVision People Counter helps with public health compliance, as a backup system to vet numbers from existing people counting solutions. And deploying the Genetec Genetec Clearance™ digital evidence management system simplifies and secures the process of sharing footage with law enforcement, insurance partners, and legal teams while protecting personal privacy. Clearance also helps streamline yearly gaming commission audits.

River Cree Casino continues to build on the capabilities of its unified security platform, with plans to expand the access control system to simplify the tracking of all staff cardholder privileges and special access requests. 

Read the full story of the River Cree Resort & Casino’s unified security solution here.