Cisco published its 2023 Data Privacy Benchmark Study. The sixth annual global survey investigates professionals' perspectives on data privacy strategies. This year's study finds that despite a difficult economic environment, organizations continue to invest in privacy, with spending up significantly from $1.2 million just three years ago to $2.7 million this year. Yet, 92 percent of respondents believe their organization needs to do more to reassure customers about their data. The survey also finds that organizations' privacy priorities differ from those expressed by consumers.
Disconnect between consumers' expectations and organizations' privacy strategies
The study finds a significant disconnect between data privacy measures by companies and what consumers expect from organizations, especially when it relates to how organizations apply and use Artificial Intelligence (AI).
The Cisco 2022 Consumer Privacy Survey showed 60 percent of consumers are concerned about how organizations apply and use AI today, and 65 percent already have lost trust in organizations over their AI practices. Consumers also said the top approach for making them more comfortable would be to provide opportunities for them to opt out of AI-based solutions. Yet, the privacy benchmark shows providing opt-out opportunities was selected least (22 percent) among the options organizations would put in place to reassure consumers.
"When it comes to earning and building trust, compliance is not enough," said Harvey Jang, Cisco Vice President and Chief Privacy Officer. Transparency was the top priority for consumers (39 percent) to trust companies, whilst organizations surveyed felt compliance was the number one priority for building customer trust (30 percent).
Even though 96 percent of organizations believe they have processes in place to meet the responsible and ethical standards that customers expect for AI-based solutions and services, 92 percent of respondents believe their organization needs to do more to reassure customers about their data.
Privacy's return on investment
Despite a difficult economic environment, organizations continue to invest in privacy, with spending up from $1.2 million three years ago to $2.7 million this year. Over 70 percent of organizations surveyed indicated they were getting "significant" or "very significant" benefits from privacy investments, such as building trust with customers, reducing sales delays, or mitigating losses from data breaches. On average, organizations are getting benefits estimated to be 1.8 times spending, and 94 percent of all respondents indicated they believe the benefits of privacy outweigh the costs overall.
With privacy as a critical business priority, more organizations recognize that everyone across their organization plays a vital role in protecting data. This year, 95 percent of respondents said that "all of their employees" need to know how to protect data privacy.
"An organization's approach to privacy impacts more than compliance," said Dev Stahlkopf, Cisco Executive Vice President and Chief Legal Officer. "Investment in privacy drives business value across sales, security, operations, and most importantly, trust."
Costs of data localization and greater trust in global providers
Privacy legislation plays an important role in enabling governments to hold organizations accountable for how they manage personal data, and 157 countries (up from 145 last year) now have privacy laws in place. Even though complying with these laws involves significant effort and cost, 79 percent of all corporate respondents said privacy laws have had a positive impact.
Although 88 percent of respondents believe their data would be safer if stored only within their country or region, research indicates this does not hold up once costs, security and other trade-offs are considered. Remarkably, 90 percent also said that a global provider, operating at scale, can better protect the data compared to local providers.
*Australia, Brazil, Canada, Chile, China, Columbia, France, Germany, Hong Kong, India, Indonesia, Italy, Japan, Malaysia, Mexico, Philippines, Saudi Arabia, Singapore, South Korea, Spain, Taiwan, Thailand, The Netherlands, UK, US, and Vietnam.
Nomadix Releases New Wi-Fi 6 Access Points to Address Market Requirements
Nomadix® Inc., a technology prover to the hospitality and multi-tenant industries, announced the expansion of its Nomadix Networks portfolio with two new wireless access points (APs) and a significant firmware update. The APs include a wall plate model (AP 6WB) to address the one-AP-per-room requirement and a wall/ceiling model (AP 6SA) for medium, indoor coverage needs in areas such as corridors, staircases and individual rooms. These new additions further enhance the company’s existing WLAN range, offering increased flexibility and competitiveness for projects in and around hotels, multi-tenant communities and any Wi-Fi Hotspot implementation.
According to 2023 predictions from wireless infrastructure analysts Maravedis, Wi-Fi 6 will continue its fast market penetration due to its ability to “deliver significant KPI improvements, particularly high throughput, reduced latency, and better performance in crowded environments.” Keeping one step ahead of these trends, Nomadix has an available stock of wireless access points, controllers, LAN switches and internet gateways, while its latest firmware update brings new performance and security features.
Latest Nomadix Networks Updates:
AP 6WB: This access point complements Nomadix’s existing entry-level wall plate model (the AP 6WA), adding increased performance and capability to power an in-room device such as an IP phone. It delivers a maximum throughput of up to 2.976 Gbps, has one 2.5 Gbps port for backhaul uplink and four 1 Gbps LAN ports, including 1 PoE Out.
AP 6SA: Setting a new standard for connectivity in low-density areas, this wall/ceiling-mounted access point is an affordable, energy-efficient product for this use case. This provides another option to Nomadix’s model for high density areas (AP 6NA). It delivers a maximum throughput of up to 2.976 Gbps and has two ports - one 2.5 Gbps SFP port and one 1 Gbps PoE port for backhaul uplink.
Firmware Upgrades: This release includes several major features, including wireless client isolation, RADIUS security (RadSec), group pre-shared key (GPSK) - critical for multi-tenant deployments, Passpoint (Hotspot 2.0) support and configuration, and a documented application programming interface (API).
“The launch of Wi-Fi 6 technology saw the fastest adoption in Wi-Fi history. Our wide range of access points, switches, controllers and gateways that comprise our family of Nomadix Networks supports that Wi-Fi 6 growth. With available stock of the latest products designed to address properties of all sizes and performance requirements, customers can quickly upgrade or build new networks that meet the connectivity demands in hospitality, multi-tenant communities and additional verticals,” said Tammy Estes, Chief Product Officer at Nomadix.
Church’s Texas Chicken hired Will Cash for the brand’s Vice President, Purchasing role. Cash will implement his extensive procurement and supply chain expertise starting this week as he takes on this new role with the brand.
“Amid current supply chain challenges and the overall pace of innovation in the QSR industry, it’s an exciting time to join this company and make an impact on the business,” said Cash.
Cash will oversee the company’s purchasing function, leading the organization’s ability to efficiently source ingredients, equipment, and raw materials that are needed to support its growing operations. He will report to Randy Lawrence, Senior Vice President, Supply and QA.
Previously Cash held Procurement and Supply Chain leadership roles at Popeyes Louisiana Kitchen, Krispy Kreme Doughnut Corporation, flyExclusive, and Pinkbox Doughnuts.
Equally AI Launches World's First ChatGPT Powered Web Accessibility Platform For Developers and Website Owners
Equally AI, a tech provider of web accessibility solutions, announced the launch of Flowy. Powered by ChatGPT, Flowy is a game changer for innovative developers looking to build web products that are accessible and for website owners globally to improve web accessibility for all in the content they serve online.
“At Equally AI, we believe that accessibility should be a fundamental part of every web product," said Ran Ronen, Co-founder and CEO, Equally AI. "With Flowy, we've automated the process of accessibility compliance, making it super-fast, scalable, and cost-effective. Developers can now create truly innovative products without worrying about the technicalities of accessibility.”
One of the key features of Flowy is its recommendation engine, which provides developers with suggested code fixes to easily address accessibility issues. This helps developers ensure the quality of their product at every stage of the development process with minimal effort. Ultimately this empowers website owners from global brands to SMBs to improve web accessibility for all.
Accessibility headaches end with Flowy, the all-in-one platform that helps developers ensure the accessibility of their web products. With proprietary technology and features like providing recommendations, guides, explanations, and creative solutions for implementing necessary changes, Flowy streamlines the entire accessibility testing process. Developers can easily scan and categorize accessibility issues, prioritize and address them, and access regular monitoring and compliance reporting to ensure that their products are compliant 24/7 and avoid legal risks for not providing web accessibility for all. Flowy saves developers time, energy, and money while helping them build innovative, accessible products that will empower how websites will operate in better accessible ways for all users.
“We are excited to see what developers will create with Flowy," said Dani Zeevi, Chairman of the Board, Equally AI. "With this cutting-edge technology, the possibilities are endless. We can't wait to see the impact Flowy will have on the industry and the lives of people with disabilities.”
IHG Hotels & Resorts Donates $500,000 to AHLA Foundation Human Trafficking Survivor Fund
The AHLA Foundation today announced a $500,000 donation from IHG Hotels & Resorts to support the No Room for Trafficking (NRFT) Survivor Fund as part of the hotel industry’s longstanding, united commitment to combat human trafficking.
With this donation, the Survivor Fund will build upon the industry’s ongoing commitment and work to end human trafficking and support the economic stability of human trafficking survivors. By funding community-based organizations, the NRFT Survivor Fund supports survivors’ immediate needs and long-term stability that will empower and equip survivors and their families to help prevent revictimization, including but not limited to emergency housing and career development support.
“IHG Hotels & Resorts is committed to eradicating human trafficking, and this support of the NRFT Survivor Fund underscores our long-standing effort to condemn this exploitation and help survivors,” said Elie Maalouf, CEO, Americas, IHG Hotels & Resorts. “The fund will play a crucial role in providing survivors with the support they need for future stability and success. Recognizing that our industry has a unique opportunity to fight human trafficking collectively, we proudly join our peers and AHLA Foundation in continuing to make impactful change.”
“With every donation we are able to further honor our mission to combatting human trafficking and supporting survivors,” said Anna Blue, president of the AHLA Foundation. “I am proud of our industry’s united efforts against human trafficking and extremely grateful for the generous donation by IHG Hotels & Resorts. These continued partnerships and investments are the very reason why NRFT and our Survivor Fund will continue to positively impact lives.”
Since its inception, the NRFT Survivor Fund has raised $2.5 million with contributions from Extended Stay America, G6 Hospitality, Hilton Global Foundation, Hyatt Hotels Foundation and Wyndham Hotels & Resorts. The No Room for Trafficking program continues to build upon the hotel and lodging industry’s longstanding commitment to combat human trafficking by uniting the industry around collective anti-trafficking efforts that meet the needs of today’s hospitality employers, employees, and the communities they serve.
ROOMNET, a provider of hotel technology solutions, announced the launch of its new innovation lab in Oxfordshire, England. The lab is dedicated to testing and integrating cutting-edge technology that will shape the hotels of the future.
Darren King, CEO of ROOMNET commented “There are many diverse technologies used in a hotel and all too often the decisions are made in isolation, without always considering or understanding the impact and compatibility with the other platforms being installed. A hotel doesn’t really know how solution A works with solution B,C,D,E etc until installation has been completed, when frankly it’s too late to turn back! Consequently, it’s rare that any hotel will ever experience 100% or even 75% of what it might have anticipated.”
The lab has been set up with a fully redundant Juniper Network as the core foundation for supporting the various technologies that will be imposed upon it. Lots of space, data & power has been provided to accept all kinds of systems – GRMS, BMS, PMS, POS, Energy management, IoT etc.
"We are excited to introduce this new testing & development facility, which will allow us to stay at the forefront of the rapidly-evolving hotel technology industry," said Darren King CEO of ROOMNET. "Our team of experts will be working tirelessly to identify and evaluate the latest trends and advancements in the industry, with a focus on identifying solutions that will have the greatest positive impact on the guest experience and provide efficiency gains for the hotel.”
ROOMNET is well known for innovating in the TV & WiFi space and is committed to providing innovative technology that enhances the guest experience, whilst also improving the efficiency of hotel operations. This new innovation lab in Oxfordshire, England is the latest step in that ongoing commitment.
The ROOMNET innovation lab is now open for collaboration and partnerships with hotels and/or hotel technology companies that are interested in creating hotels of the future.