Providing a frictionless ordering experience for diners is top of mind for restaurant operators. The customer’s definition of convenience is constantly shifting and diners now want to order food, make reservations and manage loyalty in a myriad of ways, across multiple devices.
Data is at the root of improving operations, service and overall customer experience, but many restaurants wrestle with how effectively to use vast amounts of available data. In this exclusive roundtable, HT queries technology experts, Rob Graves, Vice President, Datatrend Technologies, Inc.
The nomination period has closed for the 2017 MURTEC Breakthrough Awards and Hospitality Technology (HT) magazine’s editors and Advisory Board are busily judging the impressive submissions from a myriad of restaurant companies.