Mobile Devices & Apps

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Mobile Devices & Apps

A collection of news, articles and other featured content about Mobile Devices & Apps.

At MURTEC Learn the Story Behind Chipotle’s Digital Transformation

Chipotle’s VP, Digital Strategy & Product Management Nicole West shares how the brand’s custom solutions are fostering opportunities for fans and employees to participate with the brand.

Tablets are the Command Center of the Hotel Room … Not Apps, Not TVs

Hoteliers with no plans to add or upgrade existing tablets today are missing out on collecting valuable guest data, driving revenue and boosting satisfaction/loyalty.

The Palazzo Versace Dubai went from notice boards to a mobile solution and was able to effectively eliminate its No. 1 exit interview complaint: lack of communication.

KFC Canada is piloting pickup or delivery across Google Search, Maps and Assistant.

Last year app sales grew to be roughly 10% of total sales across the brand with digital sales increasing more than 40%.  

Customers who order online or via the mobile app and pickup in store are greeted with their name on digital signage and handed their order.

Both operators piloted ShiftOne in January and have decided to roll out the platform nationally after seeing positive results.

Fast-casual chain streamlines digital ordering, loyalty and payments. 

In an increasingly cashless society, hotels should consider offering guests the ability to tip hotel staff via mobile app.

Partnerships and Acquisitions Changing the Restaurant Landscape

Starbucks teamed up with OTG to introduce a fully re-imagined Starbucks customer experience at US airports.

How Coca-Cola is helping partners optimize operations while improving guest experience with integrated platforms.

Hotel wanted to provide a unique, connected in-room experience while also conserving energy use.

Guests will enjoy technology, digital artwork, IoT integration, and a lobby designed to bring locals and travelers together.

The average 5G speed will be 575 megabits per second, or 13x faster than the average mobile connection, allowing for autonomous cars, smart cities, and more.

How The Chedi got patrons staying at its villas and yachts to order in-room dining.

Guests can order, pay for concession items via app, weblink, QR code or text; choose their desired pick-up/delivery location and time, and pay/tip via Venmo, Apple Pay or credit card.

During the penultimate football game between the Chiefs and 49ers, the Texas-based barbecue franchise saw their biggest day in delivery, an 89% increase in direct delivery sales through dickeys.com and its mobile app.

For Valentine's Day, Red Lobster fans can order a half dozen of Cheddar Bay Biscuits in a special heart-shaped box for delivery or pickup.

Guests will use the Robeks app to get delivery; Robeks Rewards points are automatically given when an order is placed.

​​​​​​​New mobile app technology allows guests to tip hotel staff with a swipe of their finger.

1.4 million joined Starbucks Rewards, boosting the loyalty program to 18.9 active members.

Cloud-based enterprise back office puts allows operator to manage, review financial processes from anywhere on a mobile device.

Hooters partners with BetRivers.com and KonekTV in three states to offer live betting via mobile app.

New push-to-talk feature for chats is designed for hoteliers who are too busy to spend time manually typing out messages to their teams.

Funding will support company’s global expansion and guest engagement platform development.

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