Pan Pacific Hotels Group Expands Feedback Management Efforts to Improve the F&B Experience In addition to managing its hotel reviews, TrustYou will help manage the hotel's restaurant reviews. Denny’s Picks Punchh for Omnichannel Customer Engagement ProgramPunchh’s Restaurant Marketing Cloud uses machine learning to segment and personalize offers that surprise, delight guests via targeted promotions, coupons, and other communications. Are Loyalty Programs the Most Effective Way to Drive Bookings in 2018? Recent studies reveal that loyalty is no longer the most effective factor for hotels who want to convert direct bookings. Best Western Unveils New Tech Initiatives at Its 2018 North American Conference From its guest-facing website and loyalty program to its back-of-house operations, Best Western has no plans of slowing down its innovation pipeline. Choice Hotels Welcomes Terri Ryan as Vice President of Brand Operations for Cambria Hotels Ryan will lead the brands’ compliance, design, and operations teams focused on developing sustainable programs that drive guest loyalty. Chipotle Pilots New Loyalty Program in 3 Markets Pilot program includes a hyper-personalized CRM program that allows for targeted communication to drive trial, menu exploration and brand affinity. Hilton Ad Campaign Featuring Anna Kendrick Urges Travelers to Book at Hilton.com Company emphasizes its price match guarantee which states that if a traveler finds a lower rate, Hilton will match and then discount the stay by 25%. Exhale Spa Loyalists Can Earn, Redeem Hyatt Points for Fitness Classes & Spa Therapies Hyatt acquired Exhale in August 2017. Two Former IBM GMs Unite to Fund Hospitality Industry Mobile Platform Tacit Innovations Corp. integrates existing POS, payment, loyalty, and student card systems to improve efficiency, profits and customer experiences. Best Western Rewards Announces New Perks to Further Enhance the Guest Experience Best Western loyalty program enhances member benefits with innovative chat bot and other new features. First Previous 93 94 95 96 97 Next Last
