Loyalty

During Best Western's 2018 North American Conference, HT's Managing Editor had a chance to sit down with Dowling and learn more about how the company is improving brand awareness and customer loyalty.

Instead of reviewing historical datasets to find fraud that has already occurred, hoteliers could use AI to prevent it from happening in the first place.

This is the third year that the Choice Privileges loyalty program was chosen by USA Today for special notice.

Check-in, minibar use, advanced rewards programs and better insight into hotel room vacancies are just a few ways blockchain could improve the consumer experience in hospitality.

From changing the function of a hotel lobby to redefining loyalty, hotels are finding new ways to offer intimate experiences to guests.

World of Hyatt new member enrollments are up 45% versus prior year; CEO credits rise to differentiated and enhanced rewards for members.

Sources indicate the breach occurred on Sept. 11 and was discovered on Oct. 1; no credit card or password information was compromised.

Baros encourages guests to return with free nights, spa credits and complementary dinners.