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Loyalty

Learn How Travel Brands Can Upgrade to First-Class CX

Digital growth is driving travel app downloads, but hospitality must ask itself: "Is my CX strategy growing with it?"

Three Hospitality Trends That Beg for Flawless Customer Experience

The key to continuously improving the guest experience is continuously gaining insights from target markets.

The new delivery and online ordering format integrates seamlessly with Pie Five's Circle of Crust loyalty program.

Guests can use loyalty points to book free nights, shop for gift cards, or purchase consumer products.

Streamlined digital experience encourages guest spend while brand benefits from ability to segment customers and analyze behavior with every campaign.

P.F. Chang's uses the loyalty platform to trigger customized promotions based on what segment the guest falls into.

With both card and eGift options, program is helping restaurant group boost revenue and attract new customers.

Restaurants have a wealth of data points that are readily accessible, but they must use the information wisely.

Chatbots have become mainstream for ordering food, but they offer much greater potential for engaging with consumers.

Meliá goes even deeper into its ongoing digital transformation, to enhance the personalized guest experience.

This year, 150 start-ups from 24 countries submitted their technologies for consideration.

POS Canada’s established technology support services and widespread dealer network will allow Givex to offer a scalable, end-to-end business management solution, focused on streamlining operations.

The partnership will help pubs, restaurants and coffee shops engage with their customers and avoid lengthy lines.

The Fiesta Rewards mobile app will give guests direct access to hotel services and information at more than 141 properties in Mexico.

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