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Loyalty | Hospitality Technology
In this annual study, HT reveals the latest technology trends that are influencing the food service industry as a whole. The report covers a comprehensive range of topics including: budgets, business health and metrics; investment strategies; top IT department challenges; mobile and social initiatives and plans; POS; payment security and more. The survey's findings show how the industry as a whole is under pressure to enhance the customer experience on the front-end, while still increasing efficiency in the back-of-house.
FCS i-Guest puts Mobile Key by OpenWays into guests' hands, delivering convenient and personalized service while boosting hotels' efficiencies, loyalty and cost savings.
2013 Industry Outlook HT's Editorial Advisory Board, comprised of hospitality executives from a diverse mix of industry segments, offers their insights into what challenges and opportunities are emerging in technology for 2013.
Best Practices for Social & Mobile Strategies Yield Loyalty The results of HT 's 2012 Customer Engagement Technology Study show that restaurants are experimenting with mobile tech to create innovative marketing programs to engage customers. Building a strong social and mobile strategy with these suggestions will help restaurants to foster loyalty and ultimately drive business.
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