Loyalty

The key to continuously improving the guest experience is continuously gaining insights from target markets.

This year, 150 start-ups from 24 countries submitted their technologies for consideration.

POS Canada’s established technology support services and widespread dealer network will allow Givex to offer a scalable, end-to-end business management solution, focused on streamlining operations.

The partnership will help pubs, restaurants and coffee shops engage with their customers and avoid lengthy lines.

Chatbots have become mainstream for ordering food, but they offer much greater potential for engaging with consumers.

The Fiesta Rewards mobile app will give guests direct access to hotel services and information at more than 141 properties in Mexico.

Best Western launched a complete revamp of the BWR program earlier this year to deliver easily redeemable rewards and a new digital membership card for ease and convenience.