Loyalty

STUDY: Consumer Use of Deals at Restaurants Jumps 8% in Q1
Buy some, get some, and coupon deals were among the most popular deal types, growing 13% and 18%, respectively, compared to a year ago.
Muscogee Casinos Adds Mobile App with Cashless Gaming, Loyalty
Core functions of Everi Mobile App include tie-ins to Everi's CashClub Wallet for cashless gaming, extensions of the operator's loyalty program, property content management tools, and restaurant reservations.

Data & Analytics
Loyalty Trends Illuminate the Path to Managing Recovery after the Meltdown
Now that the recovery has finally begun, will consumers revert to old spending habits, or is hospitality at the beginning of a new era of consumer thrift? Based on data from its June 2009 loyalty study, COLLOQUY presents its top five loyalty tips for rebuilding after the storm.
Innovation
Millennials Represent Golden Demographic for Loyalty Marketers
U.S. consumer participation in rewards programs may be on the rise, but there is one group that has been a seen a significant jump in loyalty program participation making them a prime target for loyalty marketers during this economy: Millennials.
Customer Experience/Service
Booking Bonanza: Destination Hotels' New Loyalty Program Rakes in more than 1,360 Room Nights
In need of a targeted strategy to cross-sell and up-sell properties within the Destination Hotels & Resorts collection, the company turned to AIR Marketing to assist in launching a new customer loyalty program, Destination Delivers.
Loyalty
TransNet Payment Engine Certified with TenderCard for Gift Card Transactions
The new certification allows merchants using TransNet to route gift card transactions to TenderCard's SSL Host.
Customer Experience/Service
Despite Industry Downturn, Satisfaction with Hotels Increases as Guests Seek Comfort and Value, Says Survey
Despite recent hotel budget cuts, J.D. Power and Associates reports that hotel guest satisfaction has improved this year.
Sales & Marketing
Burger King Unveils Customized 'Have It Your Way' Online Experience
Burger King has redesigned its website in an effort to boost Web traffic with the addition of new features such as a build your own burger application, an updated restaurant locator and more.
Customer Experience/Service
After the Meltdown: Consumer Attitudes and Perceptions about Loyalty Programs in the Post-Recession Economy
U.S. consumer participation in rewards programs is on the rise across multiple demographic segments, according to COLLOQUY's latest white paper, .
Loyalty
Qdoba Expands Loyalty Program with the Addition of a Mobile Option
The addition of the Qdoba Mobile Rewards program enables customers to receive restaurant deals and information delivered right to their cell phones.
Customer Experience/Service
Loyalty Program Participation Jumps Nearly 20 Percent Amidst Recession, Says COLLOQUY Research
One-third of consumers find retail loyalty programs "more important" when battling tough times, says a recent report by COLLOQUY. Eighteen to 25 year old Millennials represent the fasting growing demographic.
Customer Experience/Service
One in Five Travelers Couldn't Vacation Without Travel Loyalty Points
In a survey commissioned by the Wyndham Rewards loyalty program, twenty percent of Americans would be unable to take their next vacation without cashing in rewards points.
Sales & Marketing
Hospitality 2.0
Social media and Web 2.0 are revolutionizing the way many modern adults stay connected and share ideas. Discover new uses for Web 2.0 tools and the best practices that will boost brand recognition and drive business efficiency in any hospitality organization.
Customer Experience/Service
Tech Solution to Drive Superior Guest Service at Shangri-La Vancouver
Shangri-La's debut property in North America has installed the latest version of TRITON 2.5.1 to provide hotel staff with a reliable and convenient way to attend to guest requests, complaints and back-of-house jobs.

A collection of news, articles and other featured content about Loyalty.