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Loyalty

A collection of news, articles and other featured content about Loyalty.

How Do You Engage Travelers that Aren’t Traveling?

Now is a good time for travel and hospitality companies to think outside the confines of their own industry.

4 Ways to Elevate the Guest Experience Using Restaurant Management Systems

A good RMS system makes appreciating customers easy. Here are four ways an RMS can help restaurants create a superior customer experience.

DiBella’s Subs leverages QR codes, loyalty as sales rebound to pre-pandemic levels

The new loyalty app enables customers to order, pay, and collect points while directly supporting Impact Kitchen.

Owners and investors who previously shunned the big brands will find it more difficult than ever to resist the extra occupancy their loyalty programs provide.

Brand launches “Take Me Away” discovery tool with staycation and driving distance getaway options.

With Amperity’s platform assembling a Customer 360 and making it readily available, MGM is reaching their customers with messages and promotions at key moments before, during, or after guest visits to provide an elevated experience and drive more engagement.

Many Hyatt hotels around the world are showing love for local small businesses impacted by COVID-19 while reigniting guests’ joy of travel through distinct, local experiences.

Through Wyndham Grand's Connection Concierge, guests can receive assistance setting up or troubleshooting video calls to family and friends and the Connection Concierge can also recommend the perfect spots on-property from where to call family and friends, combining scenic backdrops with a great Wi-Fi connection.

Turnkey program enables restaurant and c-stores to launch a subscription program.

The integrated software solution provided by Omnico and GHS will unite all point-of-sale systems, with the casino's promotions and loyalty engine, across retail, hospitality, and its convenience store.

Taco Bell, KFC, Pizza Hut and Habit Grill boost the bottom line with impressive digital sales & off-premise growth.

The Hari Group operates 55 Dunkin locations, most in the Chicago suburbs. "The reliance on drive-thru has increased drastically," says Raj Patel, president.

IHG loyalty members will be able to book stays at more than 400 Mr & Mrs Smith hotels.

By mid 2022, RBI's 10,000+ North American restaurants will have 'predictive selling' technology, digital menu boards, integration with restaurant loyalty programs and remote, contactless payment.

Updates include new program extensions and ability to achieve status faster.

This is Marriott’s first extensive integration with a super app platform in Southeast Asia, and Grab's most comprehensive agreement with a hospitality group to date.

Marriott Bonvoy's Day Pass, Stay Pass and Play Pass packages were designed as flexible options whether guests are seeking a one day stay from early morning into the evening, extended overnight stay with early morning check in and evening checkout or a multi-day work and leisure destination getaway.

COVID-19 accelerates restaurant industry innovation roadmaps in areas of convenience, digital experience and safety.

The hospitality industry will need to create a culture of safety that reassures its customers that its public spaces and amenities are clean.

Digital sales account for half of the fast-casual brand’s sales, could top $2.5B by year’s end. Plus: delivery menu pricing testing.

New custom streaming content provides guests, members and customers innovative experiences that address today’s wellbeing needs.

Seven of the 8 kitchens are in California. Plus, the barbecue brand opens 20 locations.

Registrants can earn additional entries by completing various actions such as booking a stay at ChoiceHotels.com, signing up for Choice Privileges, downloading the Choice Hotels mobile app, and completing a personality quiz.

Following the successful merger of Eldorado Resorts and Caesars Entertainment, Caesars Rewards is the largest loyalty program in the world.

The Givex Customer WebSuite delivers gift card, loyalty and online ordering capability all in a single mobile app and provides a unified experience across desktop and mobile.

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