HTNG Charters New Workgroup: Improving the Guest Wi-Fi Experience
HTNG charters a new workgroup to help hospitality companies deliver an optimized Wi-Fi experience for guests. Hospitality companies currently do not have an accurate, consistent or objective measure of the Wi-Fi or the high-speed Internet access (HSIA) quality from a guest's point of view, making it difficult or impossible to utilize real time data or historical analysis for evaluation. Due to this, hotel companies are not able to effectively identify a positive or negative guest experience.
This results in reduced guest scores, owner frustration with brand standards, negative experiences with technology ecosystem providers and the inability to effectively manage this component of the guest experience.
HTNG's Improving the Guest Wi-Fi Experience Workgroup will develop industry recommendations to standardize and measure the key performance metrics that utilize real time or historical data to give insight into, and ultimately predict, an excellent quality of the guest experience (for Wi-Fi).
The group will focus on allowing hospitality companies to increase guest satisfaction, adequately prepare investment strategies and improve the consistency of service delivery across their respective footprint. These recommendations will also create new opportunities for software and hardware vendors to provide to the industry.
The kickoff teleconference for HTNG's Improving the Guest Wi-Fi Experience Workgroup will be held on Thursday, October 4 at 09:00 - 10:00 AM CST. To sign up, HTNG members can visit the Improving the Guest Wi-Fi Experience Workgroup page and log in to join.