How Leading Restaurant Brands Use ServiceChannel Technology to Deliver Outstanding Dining Experiences
DYNE Hospitality expands Tropical Smoothie franchise with proven providers from ServiceChannel
Challenge:
With its rapidly expanding portfolio of cafes and only one facilities manager, DYNE needed to scale operations and identify high-quality local service providers to maintain equipment.
Solution:
With the ServiceChannel Platform, DYNE scaled operational processes across all cafe locations — from creating work orders and approving invoices, to finding local service providers and tracking equipment maintenance costs for capital planning.
“ServiceChannel has given us complete transparency and visibility into what is costing us the most money and if it should be replaced. If we weren’t using Provider Search, we’d be flipping through the Yellow Pages.” —Michael Anderson, Facilities Manager at DYNE Hospitality Group
Results:
- 16% reduction in kitchen equipment spend
- Savings on key trades that offset 15% inflation in invoice costs
- “I couldn’t think of another way to manage facilities without ServiceChannel.“ —Anderson
Philz Coffee protects its premium image with automation and insights from ServiceChannel
Challenge:
As Philz Coffee grew to more locations with differingstore designs, it became more complex to keep their locations and equipment operational. Work orders would get stuck for months and leadership lacked data to support their asset replacement and capital planning process.
Solution:
With the ServiceChannel Platform, the Philz Coffee teams now operate as one — using automated processes to seamlessly communicate and work cross-functionally with leadership, store teams, and service providers.
“In the beginning, emails, texts, and phone calls ruledthe day. Today, our teams understand that ServiceChannel is the place to go for facilities information.” —Rob George, Facilities Manager, Philz Coffee
Philz leadership leverages ServiceChannel Analytics to track costs and make capital planning decisions while scaling the business for growth.
“I’m a quantitative leader who operates on data to make decisions. Having a system like ServiceChannel to support that is only a good thing.” —Mahesh Sadarangani, CEO, Philz Coffee
Results:
“ServiceChannel helps us stay organized, allowing us to communicate accurate and timely information to our store teams and effectively manage our vendors.” —George
“Philz Coffee is a premium product and ServiceChannel helps us provide a premium experience for our customers.“ —Sadarangani
Shake Shack scales facilities program alongside rapid growth with ServiceChannel
Challenge:
With Shake Shack's rapid expansion across the country, the facilities team had to source more third-party service providers while managing work orders by phone and email, without any data insights on costs, restaurant conditions, or vendor SLA compliance.
Solution:
Shake Shack selected the ServiceChannel Platform after determining that it offered more capabilities than other FM systems they considered.
In addition, the head of facilities had a prior positive experience with ServiceChannel from their previous role.
Results:
44% reduction in work order resolution time
30% increase in on-time arrival rate
12% increase in first-time completion rate
“ServiceChannel has proven to be a great tool, especially in reporting our results, which have improved our budgeting and forecasting processes. With these benefits, ServiceChannel was an easy sell to management and Operations.” Shake Shack Senior Facilities Manager
To see videos with these brands and more telling their stories, visit https://servicechannel.com/resources/case-studies/