This year's study demonstrates renewed optimism around technology budgets, enthusiasm for research and development, increased concern over persistent labor challenges, and significant investments in the technology that guests demand.
The beauty of Conversational Messaging is that it helps brands engage their customers at every stage of the customer journey: creating awareness, building consideration, fructifying it into purchase, and ensuring delight.
As the industry struggles to fill nearly 2 million job openings, hospitality brands are rethinking their technology budgets and deciding to equip their frontline employees with digital workplace tools that boost productivity, job happiness and retention.
Mastercard’s proprietary prediction models and aggregated consumer spend insights activate new ways for customers to enhance personalization across digital channels as part of the company’s Experience OS.
A collection of news, articles and other featured content about Hotels.