This year's study demonstrates renewed optimism around technology budgets, enthusiasm for research and development, increased concern over persistent labor challenges, and significant investments in the technology that guests demand.
The beauty of Conversational Messaging is that it helps brands engage their customers at every stage of the customer journey: creating awareness, building consideration, fructifying it into purchase, and ensuring delight.
By presenting highly relevant messages and by optimizing search capabilities to accommodate blended travelers’ unique needs, travel brands can drive both revenue and customer loyalty.
Jeff McConathy of Kasa shares how his lodging brand can employ only four full-time staff members per property and still give guests the hospitable experience they want and deserve.
Sport and Leisure Provider Modernises Hospitality Software to Empower Guests and Employees with Cloud-based Solutions, Creating Champions at Every Touchpoint.
As the industry struggles to fill nearly 2 million job openings, hospitality brands are rethinking their technology budgets and deciding to equip their frontline employees with digital workplace tools that boost productivity, job happiness and retention.
Even though the hospitality sector accounts for a relatively small amount of global carbon emissions (one percent), the industry may feel a more significant impact than other industries.
Mastercard’s proprietary prediction models and aggregated consumer spend insights activate new ways for customers to enhance personalization across digital channels as part of the company’s Experience OS.
A collection of news, articles and other featured content about Hotels.