This year's study demonstrates renewed optimism around technology budgets, enthusiasm for research and development, increased concern over persistent labor challenges, and significant investments in the technology that guests demand.
The beauty of Conversational Messaging is that it helps brands engage their customers at every stage of the customer journey: creating awareness, building consideration, fructifying it into purchase, and ensuring delight.
When your actions affect 6,000 hotels worldwide, setting achievable goals that make a significant difference and then creating the tools necessary to get your franchisees there is priority No. 1.
Creating a sustainable hotel simply requires some willpower, Bruce Becker, owner, Hotel Marcel recently told HT-NEXT attendees. It has little to do with financial investment and absolutely nothing to do with building new.
As the economic outlook of the country changes and consumers seek out more cost-effective ways to live and work, the trend of bleisure travel will only continue to rise.
Le Bristol Paris’ objective is to create experiences that expand the hotel’s influence and offer new ways to interact with its extraordinary art de vivre.
Tapping a skilled technology partner to handle the necessary integrations between the property-management system and other on-premises solutions will give operators a greater chance for success.
SevenRooms can now share check-level F&B data to CRMs in real time with Hapi Guest for Salesforce, allowing Crystalbrook Collection to offer a 360-degree personalized guest journey that includes their dining experiences.
Sabre has incorporated the Capillary Loyalty Management solution into the Sabre platforms for airlines and hoteliers, adding Capillary’s advanced loyalty management capabilities to their comprehensive offerings.
Digital F&B and guest experience platforms launches new menu of solutions to enhance the guest experience, drive operational effectiveness and boost revenues.