Ensuring the Uptime of Front-Line Mobile Technologies

How do Stratix's managed mobility solutions help restaurant operators optimize their technology stack and improve in-store operations?

Stratix's Managed Mobility Services are all about ensuring the uptime of mobile technologies in operational front-line worker use cases. When looking at a restaurant, devices could be used throughout the store, including back of house, front of house, in the drive-thru, and for line-busting purposes. All those devices could break, and when they break, they could cause real trouble for a restaurant operator. That's where Stratix comes in. We make sure that those devices are kept running smoothly through Unified Endpoint Management (UEM). If there are problems, then our help desk experts triage the situation. If it's not a simple fix, we have a replacement device delivered to the restaurant the next day.

As restaurants have adopted mobile technology, they’ve often purchased separate devices for specific workflow—inventory scanning vs. point-of-sale for example—that’s added costs and complexity. As we work with companies and make recommendations, we focus on multiuse devices that consolidate use cases into one. That reduces the number of devices at a location, cuts costs, and improves productivity.

We're also always thinking about restaurant operations and how to improve them. For example, we offer multi-carrier cellular services. They allow devices to be used in the restaurant where they may have strong Wi-Fi signals but also walk away from the restaurant and be able to transact whether it's right in the drive-thru, or maybe it's in the parking lot, or potentially even further.

With the growing demand for mobile ordering and delivery, how can Stratix support restaurants in deploying and managing devices that enhance the guest experience?

Stratix partners with leading independent software vendors (ISVs) to ensure we have solutions that make the mobile ordering and delivery experience simple for restaurant operators and user-friendly for customers. We're not only looking at the online UX for the customer but also the workflows within the restaurant for managing orders and getting them to delivery drivers as smoothly and efficiently as possible.

What role does Stratix play in helping restaurant brands navigate complex technology rollouts and ensure seamless integration across multiple locations?

Thanks to our relationships with all the leading device OEMs and software developers, our team of experts is very knowledgeable, so we're trusted advisors to restaurant companies. We work with restaurants to understand workflows and goals because it's critical that we're recommending solutions that deliver their expected outcomes.

In the rollout planning and implementation, we're very focused on the experience for operators. Effective change management is critical. We want it to be completely seamless, so we carefully assemble the instructions and documentation that's shipped with technology, or we offer on-site installation and training. The bottom line is that it has to work well from day one.

Once a solution is ready for deployment, we offer eCommerce-style procurement portals that vastly simplify the ordering process for restaurant operators. They can do it with a few clicks and get complete visibilibity instead of old manual processes involving paper forms, emails, and phone calls.

As restaurants increasingly rely on mobile POS and self-service kiosks, how does Stratix address device security, uptime, and ongoing support to minimize disruptions?

Whether it's mobile devices, payment terminals, kiosks, or other elements within your technology stack in the restaurant, we offer UEM solutions that keep devices updated, running smoothly, and secure. We have a certified team that's dedicated to endpoint management and 24/7 support. We also offer wireless failover. If connectivity from one provider goes down, our services automatically switch to another, so there's no loss of sales because point-of-sale systems aren't working.

Learn more at https://www.stratixcorp.com/