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From the Editor

June 2020

June
17
As our industry enters a period of reopening and reassessment, we can ask the bigger question.

May 2020

May
15
Everything has changed, right?  Whether you’re reading this from a makeshift home office or the front lines of your brand’s reinvented customer service, the COVID-19 pandemic has disrupted the hospitality industry in ways we are still learni
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