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From the Editor

May 2020

May
15
Everything has changed, right?  Whether you’re reading this from a makeshift home office or the front lines of your brand’s reinvented customer service, the COVID-19 pandemic has disrupted the hospitality industry in ways we are still learni

March 2020

Mar
12
When you hear about last-mile delivery as a restaurant organization, you might worry that the third-party delivery driver has gotten lost or —even worse — stolen a few French fries from the order.
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