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From the Editor

June 2020

June
17
As our industry enters a period of reopening and reassessment, we can ask the bigger question.

May 2020

May
15
Everything has changed, right?  Whether you’re reading this from a makeshift home office or the front lines of your brand’s reinvented customer service, the COVID-19 pandemic has disrupted the hospitality industry in ways we are still learni

March 2020

Mar
12
When you hear about last-mile delivery as a restaurant organization, you might worry that the third-party delivery driver has gotten lost or —even worse — stolen a few French fries from the order.

February 2020

Feb
13
Modern hospitality is the nexus of tradition and technology, where IQ must meet EQ. Emotion and intelligence are key to what will create the experiences of the future.

December 2019

Dec
20
Augmented intelligence is enhancing hospitality’s game
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