HT's editor-in-chief, Robert Firpo-Cappiello, chats with Claudia Infante, Vice President of Revenue Strategy at Margaritaville Hospitality Group, about how Infor's mission-critical cloud-based applications have allowed for a sustainable operational advantage, including POS, sales, catering, and enhanced customer loyalty.
VUE improves agent productivity and allows contact center managers to track customer engagements across channels, gaining actionable insights from omnichannel analytics to improve the customer experience.
Knowingli brings together integrated market research, custom surveys, sponsored reports, and content marketing services to make them fast, accessible, and affordable for companies and budgets of all sizes.
Before implementing any technology, consider your team’s scalability needs and capabilities, the time horizon of any investment you make, and how the tech will work with other solutions you already have in place.
Mastercard’s AI powered drive-thru platform using Rekor’s vehicle recognition technology will begin on-location pilots at White Castle locations in October and will roll out with other QSRs later in the year.
Integration between ProfitSword's range of business intelligence solutions and the Infor Sales & Catering platform can offer real-time visibility into meeting group-related sales goals while working to ensure full operational efficiency regardless of labor resource levels.
Managers can use predictive engines to isolate their business channels and certain time frames, to look at the numbers along with performance, to help confirm or complement the next choices they have to make.