At a time when revenues are at their lowest, it’s critical that operators understand where to trim costs and how to track spending per occupied room using historical drivers.
HT's editor-in-chief, Robert Firpo-Cappiello, chats with Claudia Infante, Vice President of Revenue Strategy at Margaritaville Hospitality Group, about how Infor's mission-critical cloud-based applications have allowed for a sustainable operational advantage, including POS, sales, catering, and enhanced customer loyalty.
VUE improves agent productivity and allows contact center managers to track customer engagements across channels, gaining actionable insights from omnichannel analytics to improve the customer experience.
Before diving back into things, cruise operators should consider improving back office systems, their use of data & analytics, and the guest experience.
Knowingli brings together integrated market research, custom surveys, sponsored reports, and content marketing services to make them fast, accessible, and affordable for companies and budgets of all sizes.
Restaurant operators have faced three major challenges in using data to drive action. Prescription and actionability are paramount to driving successful outcomes.
Before implementing any technology, consider your team’s scalability needs and capabilities, the time horizon of any investment you make, and how the tech will work with other solutions you already have in place.
When hotels know what guests are searching for, they can adapt marketing messages, personalize offerings, and more to increase their chances of a booking.
Mastercard’s AI powered drive-thru platform using Rekor’s vehicle recognition technology will begin on-location pilots at White Castle locations in October and will roll out with other QSRs later in the year.
Thermal imaging technology – combined with instant alerting platforms – is beneficial not only for guest health monitoring but also for saving money in the kitchen.
Restaurants need to cater to guests' new and varied expectations, according to the Restaurant Reckoning: Dynamic Diner report by SevenRooms. 1 in 3 Americans are looking forward to dining out again.
Integration between ProfitSword's range of business intelligence solutions and the Infor Sales & Catering platform can offer real-time visibility into meeting group-related sales goals while working to ensure full operational efficiency regardless of labor resource levels.
Managers can use predictive engines to isolate their business channels and certain time frames, to look at the numbers along with performance, to help confirm or complement the next choices they have to make.
