Data & Analytics

Hospitality revenue management service provider Duetto and Amadeus partner to provide more robust business intelligence to hoteliers looking to optimize their revenue strategies.

Infor HMS to help connect multiple properties through secure hospitality cloud platform.

Video content can be reviewed on demand, acted upon in real-time, or analyzed in the long term to uncover trends, which is critical for hotels as they seek to optimize operations, drive revenue, and enhance guest experience.

In partnership with Destinations International and Hospitality Sales and Marketing Association International, Google is providing these tools to the travel industry with training materials customized specifically for destination organizations and hospitality marketing professionals.

The partnership will bridge the gap between customers’ real-time online and on-premise dining experience and data-driven marketing automation.

Once only the domain of car insurance, telematics is now being used by hotel insurers to more accurately assess building occupancy-based risk.

Ten ways data feeds the restaurant business.

Mingming Zhang, head of data science, is responsible for Wisely’s suite of algorithms that accurately predict the wait times at thousands of restaurants -- to its proprietary NLP that annotates the sentiment of aggregated online customer reviews for Wisely’s restaurant partners.

Analysis also reveals that hotel chains have capitalized on the pandemic to sustainably grow their share of global rewards currency transfers.

Good news: 80% of Americans and Australians and 77% of UK travelers are not opposed to their personal data being used to improve their stay, which provides an open opportunity for hoteliers to meet the new highs in standards that are now expected.

Big data provider enables over 27 million connections between January and June, increasing targeted advertising capabilities and revenues for customers.

The integration combines the Punchh platform’s rich view of customer interactions across multiple touchpoints with Tattle’s ability to track incredibly detailed customer feedback across all ordering channels.

OneDataSource is an above-store business intelligence platform suited for multi-unit and multi-brand operators with 15+ stores.

Five ways video management software is helping hotels keep guests safe & happy.

Restaurants need a loyalty-based marketing strategy that draws from specific data to create a unique experience that meets the needs of the customer.

It is crucial that hoteliers develop a ‘customer for life’ strategy and a ‘whole experience’ approach.

Here are three steps CTOs can take to improve customer experience through ETL or ELT.

Software provides one-tap payment option for hotel websites that streamlines booking process.

Invisibly hopes to reshape data collection to a 100% consumer-consented data model that people can fully approve of, and provide a needed passive income stream for many people.

Already a comprehensive platform to simplify day-to-day restaurant management, Restaurant365 will now deliver an even broader set of capabilities.

Many ransomware attacks employ a double-extortion model, where even if a company has made backups of their files that have been encrypted, the hackers can still demand a ransom if they find clear-text payment or sensitive data.

Ten McDonald’s drive-thrus in Chicago are using the voice ordering tech.

Hotel brands must ensure they capture guests early in the booking funnel, providing trip planning suggestions, promoting top destinations, and showcasing positive reviews to appeal to the desire to plan and research.

Nearly a quarter (24%) of hospitality sector decision-makers are using their existing video systems for people counting, including room occupancy monitoring or to report people density levels in reception areas, bars, lounges, and vestibules where guests are likely to congregate.