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Data & Analytics

A collection of news, articles and other featured content about Data & Analytics.

Driving Loyalty with Listening: How Best Western’s Tech Investments are Redefining Customer Engagement

In one year, Best Western has been able to increase its social media responses by 15% and decrease its response time to the guest by 400%.

At the National Retail Federation’s (NRF) BIG Show 2018, Samsung Electronics America, Inc. is spotlighting several new solutions to help retailers harness the power of data to design and deliver an enhanced, more intelligent customer experience.

When guests logon to a location's free WiFi and provide their email address, they receive a free shot of beer and the restaurant receives highly coveted marketing data with a projected 89% ROI.

Solution integrates reservation management, marketing analytics, mobile technology and venue management into an easy to use platform.

Big Data, IoT and and AI will help hospitality create a more personalized guest experience while streamlining operations for employees.

Restaurant executives identify integration and reporting key to building effective, efficient restaurant accounting systems.

Any Stranger Things watchers out there?

Carlo's Bakery of the hit TV show "Cake Boss" on TLC debuted MetTel Wi-Fi Analytics, designed to elevate the customer experience with digital behavioral insights.

Carlo's Bakery of the hit TV show "Cake Boss" on TLC debuted MetTel Wi-Fi Analytics, designed to elevate the customer experience with digital behavioral insights.

The premiere MURTEC Executive Summit gave restaurant leaders an opportunity to share leadership insights and growth strategies.

Together, NorthStar and Rosnet offer operators a data management suite to optimize labor, food and inventory, three continually challenging costs in the restaurant business.

It continues to be a competitive market for technology talent, with 61% of hiring leaders saying that it's somewhat or very challenging to find skilled IT professionals.

It continues to be a competitive market for technology talent, with 61% of hiring leaders saying that it's somewhat or very challenging to find skilled IT professionals.

Platform from Nutshell WiFi allows hotels to evaluate guest data so as to tailor customer service outreach while providing WiFi to guests.

Sixty-seven percent of respondents want brands to personalize their communications; only 44 percent believe the communications they receive from travel brands are personal.

G6 will begin offering loyalty enrollment and pricing to its My6 Members through Expedia-owned sites, along with Expedia’s Members Only Deals, and a corporate-level Expedia Media Solutions advertising program.

Research highlights features and functionalities that operators want supported by the POS

Renewal of energy management contract follows successful implementation of Ecova’s energy efficiency program.

New product features provide hotels with inventory tracking, room tray tracking, vendor monitoring, and employee safety buttons.

ChargePoint's new feature gives hotel and restaurant valet staff updates on individual vehicles, charging ports as well as notifications when the car has finished charging.

Agreement Delivers Full Suite of TraknProtect Tracking and Safety Products to Asia Pacific Hospitality Market

From better pricing and forecasting to planning a customer's itinerary for them, AI is making its way to the forefront of travel and hospitality.

Enterprise-wide solution will provide resort accountability and business intelligence to improve operational safety and sustainability performance.

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