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Data & Analytics

A collection of news, articles and other featured content about Data & Analytics.

Retail Puts Hyper-Focus on Digital Personalization, Increasing Pressure on Hospitality Experience Standards

As major retail brands prioritize customized experiences, hotels and restaurants will feel increased pressure from raised expectations on what brands must deliver.

Wynn spa

Wynn Resorts' CEO Matt Maddox Talks New Loyalty Program

According to Wynn Resorts’ recent third quarter conference call, CEO Matt Maddox revealed plans in North America to launch a loyalty card tiered program for the first time in its history.

data in water

Industries in possession of sensitive personal data including hotels, account for more than 60% of multi-party cyber incidents; research warns impact growth rate will only continue to increase.

mobile facial recognition

Three Southeast Asia hotels are piloting the technology in line with immigration authority to trim down check-in times by as much as 70%. Here are some more benefits and use cases to support user adoption.

Following the success of Savings Finder for Air, Savings Finder for Hotel will be available in pilot to a limited number of customers in Q4 2019 with a target of Q1 2020 for general release.

Skyhook byline

Location intelligence is an underutilized asset for casinos and resorts looking to gain customer insights and make smart business and marketing decisions.

Tech investments, leadership changes and a future focus on third-party delivery partnerships among keys to Papa John strategy moving forward after strong third quarter.

Gino Engels headshot

Exploring the origin of OTA issues and some simple tips on counteracting the potential threat posed by rogue OTAs.

Hospitality Technology’s 2020 Payment & Data Security Study, hotel and restaurant operators pull back the curtain on security investments, strategy and frustration points to provide a fuller picture of the state of security in hospitality.

Hotel Nia lobby

Centered in Silicon Valley, Hotel Nia enters a partnership with music service [email protected] to improve concentration and productivity with phase sequenced playlists.

Procurement leaders working with HRS can have more accurate insight as they build 2020 lodging budgets, finalize preferred rates, and integrate those rates into search and book channels.

Adtheorent travel texas

A 360° video mobile advertising campaign drove 25% travel lift based on ad exposure, and 2:1 return on ad spend based solely on tracked hotel revenue.

email marketing

A/B testing provided insight into customer behavior while increasing conversion rates by optimizing individual features of Wyndham’s digital experience, one at a time.

hotel app store

Hotels can now choose how they connect their business systems to applications designed for the guest experience and revenue.

Introduction of 2020 product roadmap reinforces the power of its unified technology suite to empower restaurant and hospitality operators.

bungalows key largo

The all-inclusive, adults-only resort implements an advanced casting solution to cater to today's standards in entertainment technology and data security.

B Hotel Brasilia

B Hotel Brasília is expected to personalize guest services and reporting by leveraging Oracle Hospitality solutions.

hidden ridge resort

The independent resort chain taps Maestro PMS to help deliver a high touch guest experience, with all properties on one database for simplified sales.

While the investigation is in its early stages, the breach may not have affected all locations.

top 20 list stock art

Technologies redefining the industry includes AI, Chatbots and the IoT, offering digital data and insights for a more personalized consumer experience.

consumer survey

Through this new partnership, TrustYou is bringing its feedback platform closer to other essential hotel systems, with the aid of Impala’s universal API.

black fire, intel collaboration

Working with Caesars Entertainment, Intel will provide computing equipment and hands-on internships for UNLV students to research emerging tech including blockchain, data science, robotic automation, AI and the IoT.

Data indicates that enticing customers to book through a provider’s proprietary channel rather than a third-party, results in savings of up to 20%.

Open database leaked 179GB in customer, U.S. government, and military records.

RichRelevance and Manthan together are expected to deliver an end-to-end Algorithmic Customer Experience marketing solution.

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