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Data & Analytics

A collection of news, articles and other featured content about Data & Analytics.

A&W Canada Captures Real-Time Guest Feedback

A&W Canada uses Medallia Experience Cloud, Digital, Social, Text Analytics, LivingLens and Zingle, to identify guest experience friction in real-time and take immediate action to close the loop with each customer.

Zoox Smart Data Experiences Record Online Traffic Numbers During 2020 Holiday Season

Big data provider enables over 10 million connections from Thanksgiving to New Year's weekend that boost customer targeted advertising capabilities and revenues.

Company announces industry’s first “all-in-one" enterprise scale master data management SaaS solution.

New solution enables organizations to actively manage risk through artificial intelligence and predictive analytics.

Brand equity is what really drives loyal customers, the 20% which represents 80% of your hospitality business.

Absolutdata’s AI and Analytics are paired with Infogain’s digital platform.

Increased flexibility and sanitation are also poised to characterize lodging industry in 2021, says GlobalData.

As the COVID-19 vaccine begins distribution, many are wondering if the time has come for electronic health passports. Electronic Health passports with proof of vaccination are a good idea on paper but when stringent requirements are implemented around compliance, it can become more onerous for businesses.

Expect new trends to include a new type of guest, a new channel by which to reach customers, and an emphasis on personalization greater than we’ve ever seen before.

Provider of big data profile technology bolsters presence in key hospitality, casino and travel markets with the ongoing expansion of its global customer base.

QOS Networks is the market leader in edge managed services with a focus on cloud enablement, security, and network visibility for businesses of all sizes.

The National Restaurant Association brought together both parties. The agreed-upon Principles center around permission and transparency, add consistency and structure that will benefit all restaurants.

CMX assists long-time customer A&W Food Services of Canada in rapid transition to new COVID-19-related operating procedures.

Nineteen properties will be live with Aptech’s PVNG enterprise accounting solution by January, and soon training will begin on Aptech’s NEW Execuvue business intelligence solution.

The continued exclusive endorsement of Amadeus' Demand360, Agency360, and RevenueStrategy360 solutions provide the insight needed to increase booking demand and revenue.

New localization functionality augments Zoox's big data guest profile capabilities to drive enhanced experience personalization and even greater hotel revenues.

Successful restaurants and hotels will lean into data-driven marketing.

Family-owned Greek hotel organization turns to IDeaS to gain better insights into data through accessible automation.

Using sensors and Bluetooth technology, The Hand IQ assistant reminds people to wash their hands and guides them through the process. The mobile app reinforces team and individual accountability through compliance data dashboards and real-time reporting.

Long-term deal for Cvent Transient solutions signals global hotel chain’s commitment to leveraging innovative technology to streamline and scale its corporate travel business.

Reltio provides a cloud-native multi-tenant multidomain MDM platform that delivers real-time data at scale.

Being proactive, adding more self-assessments and getting rid of manual tools are just a few ways brands can move into the modern world.

Partnership allows Atomize users to better understand traveler intent, helping them build strategies to capture recovering demand with the right rates and offers.

U.S. hotel profitability was aided by an ongoing though marginal rise in both occupancy and average rate, which led to RevPAR hitting $40.99 in October.

Underwhelming sales results are the result of the COVID-19, colder weather affecting outdoor dining, and the 2020 election, according to October data from Black Box Guest Intelligence.

Technology award winners seamlessly connect leading RMS and PMS solutions to transform hotel productivity and guest experience.

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