Video content can be reviewed on demand, acted upon in real-time, or analyzed in the long term to uncover trends, which is critical for hotels as they seek to optimize operations, drive revenue, and enhance guest experience.
In partnership with Destinations International and Hospitality Sales and Marketing Association International, Google is providing these tools to the travel industry with training materials customized specifically for destination organizations and hospitality marketing professionals.
Mingming Zhang, head of data science, is responsible for Wisely’s suite of algorithms that accurately predict the wait times at thousands of restaurants -- to its proprietary NLP that annotates the sentiment of aggregated online customer reviews for Wisely’s restaurant partners.
Good news: 80% of Americans and Australians and 77% of UK travelers are not opposed to their personal data being used to improve their stay, which provides an open opportunity for hoteliers to meet the new highs in standards that are now expected.
The integration combines the Punchh platform’s rich view of customer interactions across multiple touchpoints with Tattle’s ability to track incredibly detailed customer feedback across all ordering channels.
Many ransomware attacks employ a double-extortion model, where even if a company has made backups of their files that have been encrypted, the hackers can still demand a ransom if they find clear-text payment or sensitive data.
Hotel brands must ensure they capture guests early in the booking funnel, providing trip planning suggestions, promoting top destinations, and showcasing positive reviews to appeal to the desire to plan and research.
Nearly a quarter (24%) of hospitality sector decision-makers are using their existing video systems for people counting, including room occupancy monitoring or to report people density levels in reception areas, bars, lounges, and vestibules where guests are likely to congregate.