Data & Analytics

Unlocking New Guest Value with AI-Powered Websites Part II: The Pinwheel of Feedback Data
Just as a pinwheel gains speed as the wind increases, when a website is provided with user data and is also oriented with guest needs, the more likely a guest is to spend time on the website and interact with it, creating a positive feedback loop.
Sonny's BBQ Leverages 2023 Insights to Fuel Growth in 2024
The BBQ restaurant will focus on digital innovations, efficient operations and people-first culture are driving above industry sales, traffic for casual dining.

Knowland Announces Certification Program to Advance Sales Proficiency and Increase Hotel ROI
Certification demonstrates achievement in Knowland’s standard of excellence for delivering results through data-driven pipeline generation best practices.
Case Study: Marriott Consolidates Tech Stack
Marriott International went live with CXone in March 2023, updating its legacy CX platform that had grown increasingly static, fragile and costly.
WATCH: Strengthening Customer Relations with Real-Time Data, Communications
At MURTEC Executive Summit, El Pollo Loco's VP of IT, Clark Matthews, explains the impact of having access to real-time data.
Accenture Song to Drive Content Production Transformation for Accor
Accenture Song created a new data-driven content supply chain model that aims to create personalized, flexible, efficient and high-quality marketing and communications content across every customer touchpoint.
Cendyn, SiteMinder Form Strategic Partnership
Cendyn customers can now gain full access to SiteMinder’s revenue platform to complement the capabilities they receive through Cendyn’s central reservations system (CRS).
The Hotelier's Guide to Blended Travel
Defined as business travel with some form of leisure time included, the hospitality industry has seen a sharp rise in “blended travel.” Keep in mind they are business travelers first. Here are four other tips.
Your POS Has Insights It Wants to Share with You
These are the top questions restaurants should ask themselves.
RealTime Reservation Accelerates PMS Connectivity with Hapi Integration Platform
Hapi will facilitate streaming of data between RealTime Reservation and lhotel Property Management Systems, allowing hoteliers to provide guests with a complete view of all bookings in one place.

Data & Analytics

Unlocking New Guest Value with AI-Powered Websites Part II: The Pinwheel of Feedback Data

Sonny's BBQ Leverages 2023 Insights to Fuel Growth in 2024

Knowland Announces Certification Program to Advance Sales Proficiency and Increase Hotel ROI

Case Study: Marriott Consolidates Tech Stack

WATCH: Strengthening Customer Relations with Real-Time Data, Communications

Accenture Song to Drive Content Production Transformation for Accor

Cendyn, SiteMinder Form Strategic Partnership

The Hotelier's Guide to Blended Travel

Your POS Has Insights It Wants to Share with You

RealTime Reservation Accelerates PMS Connectivity with Hapi Integration Platform