Fresh data from HT’s annual survey of hotel & restaurant customers reveals how the right tech solutions create loyal customers who are eager to return — and are willing to spend more.
The restaurant industry faces heightened competition due to rising living costs and discerning consumers, making guest experiences more crucial than ever, especially with the increased importance of digital touchpoints.
Mary Young Mapes, Senior Director of Hospitality & Customer Support, Tock, was presented with Hospitality Technology’s Top Women in Restaurant Technology Innovator Award at MURTEC 2024.
Cendyn CRM integration with Glowing offers connectivity to all messaging platforms with personalized messaging and AI-generated recommendations that synchronize to the master guest profile.
Property level data from Visual Matrix PMS is now accessible through the Hapi Integration Platform, and Sonesta International Hotels is already capitalizing by delivering real-time data into their Customer Data Platform.
All clients of the enlarged Access Hospitality division will benefit from improved ability to boost efficiency and profitability, with a complete digital guest journey.
