Customer Experience/Service

Transforming the Customer Experience with Conversational AI
The beauty of Conversational Messaging is that it helps brands engage their customers at every stage of the customer journey: creating awareness, building consideration, fructifying it into purchase, and ensuring delight.
The Little Nell Launches INTELITY’s Platform to Elevate Guest Experience
INTELITY’s smart-room tablets enhance the five-star property’s digital services and offerings for both guests and staff.

Online Ordering
IRIS Announces F&B Solutions to Personalise the Guest’s Digital Ordering Experience and Leverage Efficiencies
Digital F&B and guest experience platforms launches new menu of solutions to enhance the guest experience, drive operational effectiveness and boost revenues.
Customer Experience/Service
World Cinema and ServiceNow Announce Collaboration
World Cinema will leverage the Now Platform to deliver frictionless customer service experiences to hotels and properties worldwide.
HT-NEXT
The High Value of Operating Efficiently
Jeff McConathy of Kasa shares how his lodging brand can employ only four full-time staff members per property and still give guests the hospitable experience they want and deserve.
Customer Experience/Service
Why Hotels Benefit from a Proactive Approach to Reputation Management
Improve communications with guests and give hoteliers the ability to shape their hotel’s reputation.
Sales & Marketing
SevenRooms Expands Marketing Suite with Integrated Email Marketing
New email marketing tool provides key data insights and revenue potential for SevenRooms clients.
Fitness, Health & Wellness
Park Hyatt Chicago to Offer Bryte Balance Beds to Guests
The unveiling also comes at a time when “sleep tourism” is expected to be one of the most popular travel trends in 2023.
Artificial Intelligence / AI
Travel Outlook’s Annette the Virtual Hotel Agent Partners with Curator Hotel & Resort Collection to Offer Conversational AI for its Collection of Exclusive Properties
Annette's warm, human, and friendly AI-powered voice assistance creates an engaging, on-brand experience for valued hotel guests, accurately understanding the guest's request, even when they narrate or speak in long-winded sentences.
Guestroom / In-room
Honeywell Joins the Marriott Design Lab to Collaborate on an Improved In-Room Guest Experience
Honeywell will work with the Marriott Design Lab to explore how a guest’s interactions with technology can affect mood and energy, anticipate a guest’s desires to offer them a proactive solution, and create a guestroom experience that is more accessible, inclusive and delightful.
Customer Relationship Management (CRM)
Holiday Inn Club Vacations Leverages Medallia to Improve Customer Support Scores from 78.4% to Over 84% in Three Months
Hospitality brand unlocks deeper voice-of-the-customer insights, captures real-time sentiment, and prioritizes areas for improvement.
Customer Experience/Service
Uniguest Releases Next Generation Digital Hotel Guest Directory to Enhance Guest Experience
Digital Hotel Guest Directory is an interactive tool for hotels to share key information efficiently with guests and leverage revenue generating opportunities.
Data & Analytics
Restaurant Data Privacy in 2023: What to Do Now?
The RTN Town Hall focused on new data privacy laws and what operators need to move to the top of their to-do lists.
MURTEC (Multi-Unit Restaurant Technology Conference)
Tattle Adds SMS Survey Distribution
SMS will increase the reach of Its customer survey capabilities and drive more actionable feedback insights for their partners.

A collection of news, articles and other featured content about Customer Experience/Service.