Customer Experience/Service

Now is an ideal time to evaluate your organization’s digital transformation and how modern communication solutions can help meet guest and employee expectations.

Based on customer demand for "real people" on the phone, Anthony's has removed its AI assistant Becky.

Only when a business’ enterprise data strategy is optimized can AI be empowered to work for the brand.

With Quicktext’s AI technology, Precise hotels will be able to enhance guest interactions and streamline communication processes, ensuring an unparalleled level of service.

From cashless concessions to interactive promotions, technology can help venues create a more immersive, personalized and convenient sporting event experience.

Consumers are cutting back on alcohol and other purchases, according to a Popmenu study. Restaurant labor costs surge, prompting more tech adoption to meet demand.

Guests want hotels to act as the gateway to an unforgettable travel experience filled with immersive, individualized moments.

From the booking confirmation to post-checkout messaging, QR codes can help automate and elevate the entire experience.

In this newly created position at Omni, Parrotta will oversee hotel operations as well as related brand and guest experience roles.

The suite of new features expands the company's reservation software into a more robust Guest Experience Platform.

Near’s The Great Generational Shopping Divide report finds Gen Z, Millennials, Gen X, and Boomers all have distinctly different expectations from brands, shopping preferences and patterns, and outlooks for the future.

Crocombe offers hotelier experience stemming from the firsthand results of experimenting and deploying GenAI at his private island resort and two beach resorts in the Cook Islands in the South Pacific.