Customer Experience/Service

A smart hotelier must own the customer relationship at every stage.

Today’s always connected culture means both hotel guests and staff expect mobile capabilities that will improve their stay and work experience.

Best Western launches a boxing-themed video and social media campaign.

Silver Diner meets customers where they are and grows customer relationships through social media.

Innovative restaurant explores customer co-creation concept with research and development restaurant for constant customer feedback.

From using technology to enhance the guest experience to monitoring reputation management and branding online, hotel managers play a central role in running a successful hotel.

Next generation technologies are key drivers of enhancing the customer experience.

In honor of National Coffee Day, September 29, Dunkin’ Donuts offered fans additional ways to celebrate the coffee holiday using social and artificial intelligence.

Six things to consider before your next in-room technology buy.

Create a comprehensive customer engagement strategy so repeat customers come back to traditional hospitality.

And in a two-year period, the group’s number of Google reviews increased 878% from 51 to 499 reviews.

In 1967, Paul Dubrule and Gerard Pelisson founded the Societe d’investissement et d'exploitation hôteliers (SIEH) hotel group and opened the first Novotel hotel in northern France.

Providing a frictionless ordering experience for diners is top of mind for restaurant operators. The customer’s definition of convenience is constantly shifting and diners now want to order food, make reservations and manage loyalty in a myriad of ways, across multiple devices.

Digital growth is driving travel app downloads, but hospitality must ask itself: "Is my CX strategy growing with it?"

Hotels and restaurants take aim at customer  experience with hyper-mobile, personalized strategies. Sponsored.