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Customer Experience/Service

A collection of news, articles and other featured content about Customer Experience/Service.

In addition to managing its hotel reviews, TrustYou will help manage the hotel's restaurant reviews.

Patent-pending technology provides a translation layer between what Alexa hears and the request shared with the hotel.

How a 50-year-old brand thinks like a startup to augment guest experience and operations with artificial intelligence

Converge Hospitality eliminates paper payment process, fills security and resource gap for hotels.

New technologies include biometrics and real-time sentiment analysis for enhanced customer, employee experiences.

Why today's networks must be fast, secure and powerful

Recent studies reveal that loyalty is no longer the most effective factor for hotels who want to convert direct bookings.

Using Nor1's intelligence engine PRiME, Hotel optimizes upsell revenue while enhancing guest experience.

Technology has changed what guests value in hotel rooms and in common areas leading to complete redesigns of these spaces.

Customer reviews impact the flow of new guests into a restaurant, so it's important restaurants encourage diners to leave positive reviews.

Implementing GPS tracking software of hotel shuttles can alleviate guest anxiety and lead to positive hotel reviews.

Guests complete a one-minute review at the end of the experience on Yumpingo devices or on their own device.

Theatro and Konami integrated solution elevates the guest experience on the casino floor.

This article shares three ways technology is helping to reinvent the hospitality industry.

Carnival is also using Splunk for data analysis of online booking, activity reservations, and customer mobile activity.

Research reveals that managers who respond to online reviews are likely to stimulate negative online reviews.

Caribbean Princess’ OceanMedallions enable keyless entry, cashless payments, wayfinding and more.

Tacit Innovations Corp. integrates existing POS, payment, loyalty, and student card systems to improve efficiency, profits and customer experiences.

2018 Guest Experience Assessment from StayNTouch, TravelTripper and TrustYou examines guest experience trends and their adoption in the hotel industry.

Alaska Airlines said it is the first carrier to bring SkyLights’ new Allosky Cinematic VR entertainment to North American airspace.

The deal brings additional AI, social listening and outbound messaging campaign management to LivePerson's conversational commerce platform.

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