Customer Experience/Service

Downtown Grand Hotel & Casino Standardizes on Aruba to Deliver IoT-enabled “Smart Rooms” and Exceptional Guest Experiences

Las Vegas entertainment destination to blanket full urban block and 1,000+ hotel rooms with high-speed Wi-Fi and location services.

Shake Shack Details Plans for Future Growth

The brand continues to invest in staff, CX and tech

Guestband Launches Wearable Tech for Hotels, Resorts

Wearable tech improves guest experience and offers hoteliers valuable insights into the use of their facility.

Live! Casino & Hotel Improves Guest Experience with New Mobile App

App allows guests to book hotel reservations, order drinks while playing from select slot machines, and participate in special promotions.

TWA Hotel at JFK Airport Selects Sabre to Power Its Distribution Strategy

Sabre offers an open-architecture platform that integrates critical hospitality systems to optimize distribution, operations, retailing and guest experience.

Comcast Makes X1 Platform Available to Businesses Nationwide

Comcast Business Now Offers New Video Service to Bars, Restaurants, Hotels, Gyms and More

Want Personalization and Engagement? You Need Voice Tech + Translation

How Dream Hotels is changing the way guests communicate.

How AI and Voice Technology Can Drive Key Growth Metrics for Hotels

To improve guest engagement as well as meaningful guest feedback, hotels might want to consider using in-room voice technology.

How Today's Guests Put a Premium on Ultra-Convenience at POS

This infographic from Appetize outlines how savvy restaurants that deploy self-service technologies can see big returns -- in both sales and customer satisfaction!

Yumpingo Brings Transformative Guest Sentiment Solution Technology to Independent Restaurants in Partnership with Deliveroo

Yumpingo to serve as Deliveroo’s exclusive guest feedback partner for 18,000 UK restaurant partners with the launch of Yumpingo Go.

Using Tech to Encourage Feedback Helps Charlestowne Hotels Earn TripAdvisor Awards

Charlestowne Hotel uses guest surveys to gather feedback and makes it a goal to respond to every guest review.

Toast Adds Guest Feedback Feature

Toast also adds SMS text notification, tipping to kiosks.

SkyTouch and LodgingControls, Inc. Team Up to Enhance Guest Experience and Operational Efficiency

The integration enables hotels to improve operations with one easy to use mobile and desktop web application.

Louvre Hotels Group Selects TrustYou’s Feedback Platform

TrustYou enables Louvre Hotels Group oversee, manage, analyze, and market guest reviews.

Viceroy L’Ermitage Beverly Hills Debuts Immersive Guest Experience

Hotel uses streaming, new menus and redesigned and highly responsive remote control for its in-room television experience.

The State of IoT in Hospitality

4 Ways the Internet of Things Has the Power to Transform and Improve Hotel and Restaurant Operations

Guestrooms Evolve to Appeal to the Instant Gratification Generation

Using technology to remove common friction points and emulate modern conveniences found in consumers’ homes drives in-room innovation trends

Nonius Announces Revamped TV Interface

New interface improves customer experience; changes based on client feedback.

Empowering Hotel Guests & Ops with IoT

In this Q&A, Ken Freeman, Senior VP of Demand Creation, Legrand answers questions such as: "How will Internet of Things (IoT) affect change in the hotel of the future?"

How Royal Caribbean's Tech Platform Has Affected Revenue

While Excalibur is contributing to a faster rate of depreciation, it is also helping the company generate more revenue both before and during cruises.

The Front- and Back-of-House Technologies Every Hotel Needs in 2019

Wearable tech, voice assistants and opening up the lines of communication via messaging are essential components of the 2019 hotel guest experience.

What's Happening to Customer Loyalty?

Data and digital trends drive change in guest engagement strategies and success.

A Digital Facelift: Micro Apps Yield Macro Results

With the advent of home sharing websites and short-term vacation rentals, many hotels and resorts have struggled to grow revenue. However, the Grand View Lodge — a golf and spa resort in Minnesota — has found a way to increase revenue via a new digital interface.