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Customer Experience/Service

A collection of news, articles and other featured content about Customer Experience/Service.

McDonald’s selected Techknow as its global timer solution provider following an eight-month trial.

McDonald's Just Signed On With This Drive-Thru Timer Company

Techknow Inc. debuted the QSR industry's first wireless speed-of-service timer.

Zingle also joins forces with Viator to message guests pre-arrival with nearby activity options.

Platform from Nutshell WiFi allows hotels to evaluate guest data so as to tailor customer service outreach while providing WiFi to guests.

Hoteliers looking to invest in a DAS must be prepared for a sometimes-unpredictable industry trajectory.

Using a mobile app, visitors interact with digital menus, place drink orders, and access detailed information about brewing techniques.

So far, Alexa is automating an average of 240 item and service requests and 700 guest questions about the hotel/surrounding area per 1,000 occupied rooms.

Sixty-seven percent of respondents want brands to personalize their communications; only 44 percent believe the communications they receive from travel brands are personal.

After launching its new digital experience a few months ago, the hotel brand has seen significant improvements in customer bounce and order rates, as well.

From third-party integrations to an omni-channel mobile experience, hotels are offering guests more ways to engage than ever before.

From better pricing and forecasting to planning a customer's itinerary for them, AI is making its way to the forefront of travel and hospitality.

Hotels, restaurants and cruise lines are all rapidly changing the way they engage with and meet the needs of digital consumers.

Santa Monica resort hotel deploys KEYPR’s cloud-based platform so that guests and staff have access to a custom mobile app, in-room tablets and Guest Experience Management System.

Enterprise-wide solution will provide resort accountability and business intelligence to improve operational safety and sustainability performance.

Using HD projectors hidden in lampshades above guests, Le Petit Chef entertains diners with a mix of the physical and digital.

Ansira will help El Pollo Loco leverage ongoing data to improve customer insights, individual customer engagement and profits.

Guestware Guest Response Solution streamlines request fulfillment; helps anticipate guest preferences.

IoT room allows Marriott to deepen the personalized guest experience.

The customer service experience improves when guests have access to online tools with self-service help.

By planning out the guest journey, hoteliers can separate what matters most at every point of engagement, surpassing the simple guest preferences that most systems offer.

The integration allows FCS software to issue commands to Savioke's Relay robots, and update tasks as completed when guests remove their items.

'Pepper', The Humanoid Robot, can discern a guest’s gender, approximate age and mood.

From artificial intelligence to guestroom automation, the hotel room of the future promises more technology at the guests' fingertips.

Hotels require a network infrastructure that allows personnel to deliver "white glove treatment" while connecting with customers where, when and how they want it.

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