Customer Experience/Service

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Customer Experience/Service

Locals Take Issue with Airbnb Creating an Opportunity for Hotels

Illegal Airbnb apartment rentals are driving rent prices for locals to unaffordable heights causing tension with tourists; hotels could draw guests back by offering them an experience similar to Airbnb.

A smart hotelier must own the customer relationship at every stage.

POS provider joins forces with customer engagement platform to deploy personalized customer loyalty solutions to scale businesses.

Today’s always connected culture means both hotel guests and staff expect mobile capabilities that will improve their stay and work experience.

Best Western launches a boxing-themed video and social media campaign.

Silver Diner meets customers where they are and grows customer relationships through social media.

Innovative restaurant explores customer co-creation concept with research and development restaurant for constant customer feedback.

From using technology to enhance the guest experience to monitoring reputation management and branding online, hotel managers play a central role in running a successful hotel.

The Amazonization of hospitality is reaching saturation level. Restaurants and hotels have been taking notes from the digital giant for some time to mimic the success of the online retailer.

Next generation technologies are key drivers of enhancing the customer experience.

Teamwork shows benefits of consistent distribution messaging across hotel, travel, airline verticals

Accenture incubation hub reveals need for travel brands to bridge gap between offerings and experiences.

In honor of National Coffee Day, September 29, Dunkin’ Donuts offered fans additional ways to celebrate the coffee holiday using social and artificial intelligence.

Avvio to provide outsourced partner services for the MDS team.

Six things to consider before your next in-room technology buy.

Create a comprehensive customer engagement strategy so repeat customers come back to traditional hospitality.

Acquisition of VisuaLimits strengthens NRT’s ability to connect the guest experience across the entire casino resort.

Industry veteran and demonstrated innovator will help to build new experiences in high-growth areas.

Employees are more loyal, passionate and productive leading to improved customer experiences.

And in a two-year period, the group’s number of Google reviews increased 878% from 51 to 499 reviews.

In 1967, Paul Dubrule and Gerard Pelisson founded the Societe d’investissement et d'exploitation hôteliers (SIEH) hotel group and opened the first Novotel hotel in northern France.

Providing a frictionless ordering experience for diners is top of mind for restaurant operators. The customer’s definition of convenience is constantly shifting and diners now want to order food, make reservations and manage loyalty in a myriad of ways, across multiple devices.

Digital growth is driving travel app downloads, but hospitality must ask itself: "Is my CX strategy growing with it?"

Jumeirah Group, a Dubai-based luxury hotel company, will integrate SevenRooms' software to improve the guest experience, streamline F&B operations and unlock F&B guest data.

Hotels and restaurants take aim at customer  experience with hyper-mobile, personalized strategies. Sponsored.

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