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Customer Experience/Service

A collection of news, articles and other featured content about Customer Experience/Service.

Branded Strategic Hospitality Invests in Ovation Up

The CX and engagement platform helps hospitality companies get direct feedback from customers.

Frontline Staff Key to Top Performance in Inaugural J.D. Power Third-Party Hotel Management Guest Satisfaction Benchmark

Crestline Hotels & Resorts Ranks Highest in Guest Satisfaction among Large Third-Party Hotel Management Companies

Atlantis Casino Resort's partnership with Agilysys eliminates buffet lines & accelerates guest service.

The Dog Haus team and Dallas-Fort Worth, Texas, franchisee Kirk Hermansen have put the brand’s experience on wheels. Dog Haus’ food truck began cruisin’ around Dallas-Fort Worth Sept. 20.

The brand leans into food truck model to complement its brick-and-mortar stores.

Surveyed consumers reported their top food safety concerns include staff hygiene, foodborne outbreaks, illness from contaminated food, and food and beverage recalls.

Fast casual brand develops QR-code based solution in-house.

Springboard's Hospitality Intelligence (H.I.) platform will deliver streamlined operations, personalized guest experiences and maximized revenues.

Ahead of reopening for indoor dining, Philippe By Philippe Chow sought out the most effective practices available to mitigate the risk of viral transmission indoors and installed NPBI tech into its HVAC units.

Before diving back into things, cruise operators should consider improving back office systems, their use of data & analytics, and the guest experience.

Hooters invests in FlyBuy curbside pickup technology as it reopens restaurants.

Brand unification allows for enhanced support options for customers through self-service, agent AI and bot software.

Looking at adding a drive-thru or a second drive-thru? Follow these four best practices followed by leading brands.

Houndify voice AI platform to power Mastercard’s drive-thru voice ordering feature for QSRs. Dunkin' and White Castle will pilot the solution in Q4.

Managed Services Include Internet, WiFi, High Definition TV and Facial Recognition.

Dickey's expands retail product line with new direct-to-consumer butchered meats, pre-cooked sides and desserts

The volume of online Order for Pickup transactions increased 200% and more than 82% of consumers said they have used Order for Pickup from restaurant in the last six months.

Original ChopShop now delivers orders placed directly through originalchopshop.com or the new Original ChopShop Chops loyalty app.

Mastercard’s AI powered drive-thru platform using Rekor’s vehicle recognition technology will begin on-location pilots at White Castle locations in October and will roll out with other QSRs later in the year.

Market research firm The NPD Group says drive-thrus are proving their value during the pandemic and are key to the industry's future.

Upscale and trendy San Francisco property caters to latest guest preferences for convenient access to personal streaming subscriptions on guestroom televisions.

Hospitality technology specialists For-Sight will provide CRM & Marketing solutions to allow Staycity to enhance their guest experience.

Merger will create one of the largest SaaS technology entities for the hospitality industry in the APAC market.

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