Customer Experience/Service

Hutton Brickyards will provide mobile, in-room, and staff capabilities that optimize operations and eliminate friction within the guest experience in order to foster genuine relaxation and deep connections to nature.

Talkdesk Vacation Now is a new COVID-19 relief and recovery solution designed to help travel and hospitality companies transition contact centers to the cloud in as little as 24 hours so that agents can work from anywhere.

Hoteliers need to change the way they think about their business—customer experiences, marketing, sales, customized content, loyalty programs, and both the “pre-travel” and “post-travel” phases of the customer journey.

Late afternoon and after-dinner snack visits — the p.m. snack daypart — have increased, reports The NPD Group.

Enables restaurant operators to solicit immediate feedback and make operational changes necessary to increase guest love and loyalty.

Successful QSRs will understand how to leverage their mobile technology programs to accommodate modern customers.

From optimizing tech to lessons learned, you'll hear how these newest brands are fanning the flames of profitability and popularity, and teaching old brands new tricks every step of the way.

Hospitality Technology's homepage redesign helps readers find tech solutions for today's most urgent challenges.

The full-service restaurant added Going Green NRG's UV technology to eliminate airborne pathogens, bacteria and viruses.

With its online ordering software, Waitbusters provides Taffer’s Tavern the ability to share flexible menus that can include welcome pop-up messages and nested modifiers

Transparency, seamless experiences and resolving guest issues as they happen are just a few ways hospitality brands need to rethink the guest experience.

Using a variety of stringent guidelines in conjunction with contact tracing wearable technology, cruise line has been sailing without issue from numerous international ports.

Customized experiences include a LEGOLAND radio station, a pirate-narrated bedtime story, pirate jokes, and even an in-room treasure hunt with clues specific to each room.

It’s not just about doing what’s hip and new, but it’s about actually helping consumers solve problems.

Strategic partnerships ensure that hotel and travel businesses can deploy hyper-targeted promo campaigns and offer custom-tailored experiences using data from existing WiFi services.

The new digital app provides guests with dynamic hyperlocal discovery by utilizing geo-fence technology and is an on-demand E-Concierge for hotels.

Resense will continue to operate as an individual spa company and Kempinski will use the Resense infrastructure and expertise to further integrate wellbeing into the Kempinski hotels’ operation.

Hotels & Resorts can now benefit from the guest data captured in Solay to enrich their data in Revinate CRM.

The combined offering will enable businesses to deliver excellent customer experiences across the entire life cycle by incorporating cloud contact center, AI, experience management, collaboration, omnichannel communications and programmability for customization.

Educating guests on how and why to use newly implemented technologies will lead to the greatest amount of success.

From connecting guest experiences to powering smart segmentation, real-time insights enable revenue generation, personalization and loyalty.

The program is an in-depth diagnostic and data-led initiative designed to help guests awaken their “optimal” self through technology and experiential learning.

Before wearable tech was a thing and IoT devices existed, one man had a vision to improve the guest experience; 10 years later he accomplished it.

The collaboration with NCM enables Ziosk to bring best-in-class entertainment content to guests and further enhances their dining experience through innovative technology.