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Customer Experience/Service

A collection of news, articles and other featured content about Customer Experience/Service.

Where’s Third-Party Delivery Headed? 

Industry experts provide commentary on the future of third-party delivery and possible implications for restaurants.  

If managed properly, the cruise line industry could provide one of the safest leisure environments in the world.

Guests with food allergies want and deserve the same dining experiences as their non-food allergic friends. Your use of technology can make you their venue of choice.

Businesses are looking at short-term and long-term fixes for operating safely.

Here are five ways to enact social and digital changes during this new normal.

Uber says it intends to keep the consumer-facing Postmates app running separately, supported by a more efficient, combined merchant and delivery network.

If brands aren't already getting data from their third-party online or delivery partners, they need to demand it. Here's why.

Hyatt's path forward focuses on safety and wellbeing for guests and employees. Plus, a Hygiene & Wellbeing Leader will be at each hotel.

Panino Giusto leans on Oracle's cloud-based POS to support its off-prem pivot.

Eclipse Hotels Group also saw a 5.9% improvement in “Room Physical Condition” and a 3.46% increase in “Room Cleanliness” during the same timeframe.

From crowd density management to guest experience preservation, mmWave radar sensing is uniquely suited to fighting the spread of the coronavirus within hotels.

As states reopen, consumers say they'll wait at least a month to dine in at a restaurant, according to a study by Acosta Marketing.

These types of solutions will enable hoteliers to reopen as quickly and efficiently as possible, adopting the new practices that reflect current safety and social distancing measures.

Brand delivers a chatbot like no other.

The hospitality industry doesn’t sell a product, but an experience; part of the modern-day experience includes having a branded mobile app that improves that experience by performing tasks quickly and without friction.

More than 20 new features help restaurants adjust to new requirements, regulations and customer expectations.

How minibar technology and offerings are helping hotels address new guest safety expectations and desires for enhanced in-room services while increasing revenue.

Starbucks is adding drive-thrus, mobile order only pickup and curbside pickup to meet changing customers behaviors in the wake of COVID-19 pandemic.

Restaurants have learned that telling their stories and inspiring their audience can be more effective than conventional marketing

As our industry enters a period of reopening and reassessment, we can ask the bigger question.

Software-based management system enables hotels to deliver contactless guest experience, automate and streamline ops.

Technology investment includes Wisely waitlist, table management and CRM functionalities.

What do consumers expect now, and how can operators best meet those expectations?

Customers ID the top three things that will make them feel safe dining at restaurants: social distancing, hand sanitizer and outdoor seating.

According to SMG's research, 75% of customers surveyed have used drive-thrus in the past 90 days while 51% have used curbside pickup.

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