Customer Experience/Service

Press enter to search
Close search
Open Menu

Customer Experience/Service

A collection of news, articles and other featured content about Customer Experience/Service.

Restaurant Technology in the Post-COVID-19 World

Part 1: Restaurants that recognize we are emerging into a different operational and technology landscape will rebound and thrive in the new world of personal safety and social behavior.

Seamless Tech Integrations Require Flexibility & Ease of Use

Being nimble with technology has become more important with the pace of change in restaurants overall. What should restaurants look for in hardware and ask of technology partners to foster flexibility?   TIM O’CONNOR: Restaurants are in the business of delighting their guests.

Being nimble with technology has become more important with the pace of change in restaurants overall and technology. What should restaurants look for in network partners to foster this flexibility? Cobb: Brands need to prepare themselves to stay relevant in a competitive market.

Enseo's in-room entertainment platform will provide guests access to Tubi content from more than 250 content partners.

In the era of mobile devices and instant access, relying on the standard in-room TV experience will result in less than thrilled guests.

Key tech trends for restaurant operators revealed.

Video wall replaced projectors in order to provide bolder, brighter video resolutions, while creating a more visually immersive guest experience.

Unlike Alexa and Google which must function online, a unique new technology allows hotels to offer guests privacy via a smart speaker that can work offline.

From deploying specific scents in common areas to customized digital signage, forward-thinking hotels can offer a unique guest experience that will make the stay memorable, drive loyalty.

Behind the wall, wireless infrastructure plays a silent but important role in guest experience.

You need both high-tech and good old-fashioned hospitality to delight customers. 

Tilak Mandadi will share with attendees how his team leverages digital tools to deliver relentless innovation in guest experiences.

Hoteliers with no plans to add or upgrade existing tablets today are missing out on collecting valuable guest data, driving revenue and boosting satisfaction/loyalty.

Hoteliers can cut down on time spent on backend operations and can use employee data to develop the most successful work environment.

Customers who order online or via the mobile app and pickup in store are greeted with their name on digital signage and handed their order.

When asked about ways in which restaurants could incorporate more technology, consumers cite frictionless, convenience- and service-enhancing items, rather than people-eliminating items, according to the 2020 State of the Restaurant Industry Report.

Communicating with guests mid-stay using three simple open-ended questions via the tech platform of their choice leads to improved guest experience, hotel performance.

HT’s Advisory Board weighs in on what problems they want solved first.

Mooyah's prototype provides pickups shelves for digital orders and digital menu boards.

How Coca-Cola is helping partners optimize operations while improving guest experience with integrated platforms.

Show More