Customer Experience/Service

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Customer Experience/Service

Hotels and Resorts: The Benefits of Beacons

When used correctly, beacon technology can personalize the hotel experience and improve the hotel's bottom line.

Three Hospitality Trends That Beg for Flawless Customer Experience

The key to continuously improving the guest experience is continuously gaining insights from target markets.

The KEYPR platform offers hotels multiple opportunities to delight guests, increase revenue, improve operational efficiency and access valuable performance data.

Travelers generate a huge amount of information which operators can use to offer personalized experiences which translate to larger profits.

Restaurants have a wealth of data points that are readily accessible, but they must use the information wisely.

Guest response to personal and direct text messages from hotel personnel is overwhelmingly positive.

This year, 150 start-ups from 24 countries submitted their technologies for consideration.

Hotels and restaurants take aim at customer  experience with hyper-mobile, personalized strategies. Sponsored.

The partnership will help pubs, restaurants and coffee shops engage with their customers and avoid lengthy lines.

Tech is taking the restaurant and hospitality industries by storm — putting the pressure on these businesses to adopt technology or risk getting left behind. One of the largest concerns for the hospitality industry surrounding tech adoption is the fear of losing human interaction.

All potential hotel guests go through numerous stages before booking a room; within every stage, marketers have the opportunity to influence the guest experience.

More than 1000 guests use the mobile loyalty card every month per location.

Text messages alert guests when rooms are ready, confirm dinner reservations and help the hotel with guest recovery.

Integrating this technology also makes guests more willing to share their positive hotel experiences on social media reveals J.D. Power 2017 North America Hotel Guest Satisfaction Index Study.

Best Western Hotels & Resorts, UniFocus find that a 10% increase in engagement could reasonably result in a 4% increase in intent to recommend.

Company sees growing global adoption of Avaya Oceana as enterprise customers seek to manage and deliver exceptional personalized customer experiences.

Integrations with Facebook Messenger and a new SDK give hoteliers cutting-edge tools and channels to connect with guests and improve social standing.

Identity capture and verification is essential to implementing many other high-tech hospitality features, such as concierge text chat, guest service apps, self-serve kiosks, and mobile check-in.

New Chirpify dashboard yields valuable customer insights and meaningful ROI.

Restaurants plan to increase digital and loyalty software spending in 2017, but will actual IT budgets match up?

Paytronix head of product shares how the best tech strategies begin by being hyper-focused on the guest.

In the second part of this two-part series, HT considers four barriers to the frictionless hotel booking process and their solutions.

Customers and partners will benefit from broader and faster product development as well as optimized customer service and account management.

Lac Vieux Desert Resort & Casino to deploy KEYPR’s cloud-based system which brings the latest guest experience technology to the hospitality industry.

Hotel guests make booking decisions based on if hotel rooms boast high-tech features.

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