Customer Experience/Service

Guests can control the guestroom environment via InnSpire’s television system, which allows guests to adjust in-room lighting, thermostats and drapes, place room service orders and browse food and beverage promotions, or contact property staff.

This front-end enhancement upgrades the telephone greeting customers hear and automatically sends text messages back to the caller containing their desired response.

Facial authentication now benefits diverse processes across the entire guest journey from check-in to payment.

The property implements advanced content casting abilities to meet guest expectations for seamless access to personal content on guestroom televisions.

From embracing virtual experiences to thinking beyond a single room to deliver fitness opportunities, hoteliers will benefit by giving the fitness experience in their hotel a complete makeover.

Follow these steps to delight your guests and help reduce cart abandonment.

Remote work and growing expectations from guests throughout the last year have significantly reshaped business norms. The “new normal” is here to stay, and it looks wildly different than pre-COVID.

A strategic investment in SMS, MMS, mobile app, and native mobile wallet enables hotels to engage guests driving greater action and loyalty.

Third-party delivery marketplaces provide increased reach and marketing power for brands big and small. And consumers have embraced the convenience of delivery; off premises sales show no signs of slowing down. 

Five ways a task-oriented mobile app can help hotels attract and retain talent while improving operations, driving revenues, and ensuring positive online reviews.

GuestHub, the web-based task-management app, is available to all hotels wanting to streamline the guest-experience cycle from Reservation to ReviewTM with no app download required; the solution is live at EB Hotel Miami.

Guest sentiment feature helps hotels monitor and react to guests’ feeling before, during and after their visit.

Features like Order Experience Builder and FEEDback, coupled with the loyalty and CRM solution, provide an end-to-end platform that helps marketers absolutely delight today’s digitally connected consumers.     

Everyone can agree that hoteliers need to reimagine the guest experience for returning travelers, but will tech investments make it off the budget cutting floor?

This must-read article includes the top three takeaways from RTN's Town Hall with data privacy expert Odia Kagan.

For organizations that want to improve CX yet still provide human interaction, CPaaS solutions are ideal, as they can blend not only conversational assistants with live agents but also self-service options, which a growing number of customers are preferring.

Here are four predictions for what hospitality companies will need to do in 2022 to embrace the future of hospitality and drive bookings and loyalty. 

This new store concept builds on the strength of Starbucks digital customer relationships and the Starbucks app to meet evolving customer preferences for convenience and mobile ordering.

Entertainment and resort destination is creating a mobile-first guest experience with the award-winning INTELITY platform.

Hotel brand to place an emphasis on creating high-tech experiences for guests including an emphasis on cryptocurrency.

Digital forms reduce the time, hassle and money associated with traditional paperwork, and they can yield incredibly valuable data.

The partnership also includes full menu syncing between Otter and Incentivio, so restaurant operators can manage their digital, in-store and third-party delivery menus in one system, in real-time. 

In this highly anticipated keynote, Padgett will discuss the rise of experiential IoT, its role in the Metaverse, and what it means for the hospitality industry.