Customer Experience/Service

WATCH: MURTEC 2023 Tech Disruptor Series Featuring Ovation
Founder Zack Oates takes to the MURTEC stage to share how to leverage a guest feedback tool to cultivate repeat customer visits.
Red Robin's Improving Guest Satisfaction
The full-service restaurant chain's guest satisfaction scores have increased 5 percentage points vs 2022, and wait times are reduced, PLUS: former Jamba CIO Jyoti Lynch joins leadership team as CTO.

Customer Experience/Service
Shiji ReviewPro Launches Guest Experience Benchmark Report for Q1 2023
The analysis offers hoteliers valuable insights into guest satisfaction trends and provides a comparative measure against current industry standards.
Artificial Intelligence / AI
Enso Connect Bets on AI as the Future of Hospitality
The guest experience platform has gone all in on OpenAI's GPT-4 and believes hotels will need to embrace AI-driven solutions to stay competitive.
Restaurants
SevenRooms Selected as a Marriott International Preferred Restaurant Technology Provider
The global technology platform will power personalized guest experiences to increase revenue while providing deeper guest insights for the global hospitality company.
Mobile Devices & Apps
Why Adopting a Digital Communication Strategy Is Critical to Business Survival
The way guests are choosing to communicate with hotels is changing, but the fundamental importance of one-to-one engagement remains the same.
Mobile Devices & Apps
What Happens When the Hotel Tech and Finance Teams Join Forces?
An alliance between the CFO and CIO is essential for unlocking the full potential of digital technology and translating it into profit.
Sales & Marketing
Waterville Valley Resort Partners With Thynk
By adopting Thynk, the resort can now foster stronger digital relationships with its guests, optimize sales and marketing performance and identify new opportunities for additional revenue growth.
Customer Experience/Service
Four Ways the Travel Industry Can Improve the Customer Experience
From making it easier to discover local experiences to keeping employees happy, there are multiple ways that technology can help improve the customer experience.
Artificial Intelligence / AI
How to Maximize Generative AI’s Capabilities
For hotels, gaining competitive advantage with AI will take local flavor and knowing your customer.
Customer Experience/Service
MCOMS Signs a Global Agreement with Accor
This partnership marks a significant milestone for MCOMS and reflects its commitment to delivering innovative and reliable technology solutions to the hospitality industry.
Televisions
Aimbridge Hospitality, DIRECTV Hospitality Announce New Relationship
Aimbridge will be able to extend exclusive DIRECTV benefits to its owners that are not available from any other management company, including white glove service and access to DIRECTV HOSPITALITY’s latest technology.
Artificial Intelligence / AI
The Opportunities of Automation: Extra Time for Inter-Human Interaction
The latest generation of chatbot, driven by the unstoppable growth of AI, will be capable of almost anything. ChatGPT is just a first sample and has already revolutionized absolutely everything.
Online Ordering
STUDY: Mobile Order Pickup Process Critical to Overall Customer Satisfaction
The inaugural Emerging Experiences Study features data from 800 covert visits performed nationwide at: Chipotle, Panera, Shake Shack, Jersey Mike's, Five Guys, QDOBA, Panda Express, Noodles & Co., McAlister's Deli and Chicken Salad Chick.

A collection of news, articles and other featured content about Customer Experience/Service.