Customer Experience/Service

The integration delivers a more seamless end-to-end experience by giving each customer the opportunity to conveniently order and pay through the Toast platform and leave valuable feedback after each meal.

Assessing digital readiness before you dive into a project is critical to delivering an experience that resonates with your stakeholders, including staff, customers, funders and others.

ChargeNet Stations is using its innovative software technology, pairing solar energy and energy storage with Tritium’s fast EV chargers at quick-serve restaurants across California.

The new funding will be used to support rapid global growth and fuel product development.

67% of restaurants report that positions are staying vacant 6 months or longer, according to PopMenu's research. Cost is influencing the type of restaurants guests frequent.

Atmospherics determine the guest experience and by extension the commercial success of a hotel business.

Travelers are not happy with the type of customer service they’re receiving in 2022, but technology could help turn this pain point around.

Four steps to leveraging data. Plus, how one restaurant chain gets it done.

Learn how hotels can turbocharge their reputation with a seamless and personalized digital experience.

New brand positioning amplifies 'Have It Your Way', celebrates guests as 'unique royalty.'

GMs may want to take a closer look at their alcohol beverage strategy – and the role technology will play – for the upcoming year as it could assume a powerful role in maintaining a property’s profitability during a possible recession.

Drive-thru orders placed with friendly staff are 15% more accurate and over three minutes faster than those with unfriendly associates.

By the end of the year, nearly all 5,400 U.S. Hilton-branded hotels – from Hampton by Hilton to Waldorf Astoria – will feature at least one Peloton Bike in every fitness center.

Here are three ways restaurants can incorporate digital displays to benefit CX, employees and operations.

Cloudbeds customers can now take advantage of a fully-integrated enhanced guest engagement solution for faster response times, tailored experiences and improved communication throughout the entire guest journey.

Hotel guests will increasingly be looking for their chosen hotels to provide wellness amenities baked into the nightly rate and as add-on experiences.

BNPL services coming to travel companies through ‘Fly Now Pay Later’ and ‘Uplift’ via the Amadeus Xchange Payment Platform.

Customer satisfaction declines 4 points (on a 1,000-point scale) this year, as higher prices drive increased scrutiny.

In test, promise times were consistently within 60 seconds of actual ready times.

Five-star luxury hotel is leveraging the task-based guest-management solution to streamline guest requests, facilitate roomservice, and perfect guest package tracking.