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Customer Experience/Service

A collection of news, articles and other featured content about Customer Experience/Service.

Chili's to Add Pay at the Table Tech

Brinker International's brand will add Presto's PATT devices during the current fiscal year.

Taco Bell Offers Personalized Menu Recommendations to Mobile App Users

By working with Certona, Taco Bell personalizes menu recommendations for registered users of its mobile app.

Guests will receive access to short meditations, soothing sounds for sleep, and more in the guestroom while loyalty members with receive access to access to exclusive content via the World of Hyatt mobile app.

After unveiling a massive building renovation, Hotel Phillips a Curio Collection by Hilton Hotel has selected Velociti to complete the transformation from the inside out.

 Rugged, splash-resistant printers simplify transactions within high-volume bars, restaurants and hotels.

A successful Yumpingo pilot fast-tracks the rollout of its unique restaurant intelligence platform to CPK’s U.S. locations.

Yumpingo's one-minute review will rollout to all 181 U.S. CPKs in the first half of 2020.

Chili’s will deploy the Presto Pay-At-Table solution at all its restaurants across the U.S.

One-in-five say they are willing to spend $50 or more for a hotel with superior service which is more than any other generation and double the amount of boomers who report the same.

Two new upgrades helps give hoteliers insight into all properties from a single dashboard and provides quantifiable ways to measure guest comfort.

Experts say voice technologies are central to the growth of experiential travel and tourism in 2020 and beyond.

Restaurants can improve customer experience without changing the kitchen or front-of-house staff.

New solution from the Google Assistant, deployed by Volara and announced at CES 2020, provides real-time, fully managed, and hassle-free live language translation for hotels.

​​​​​​​There are three clear benefits of the connected trip for consumers: transparency, convenience and cost, but distribution costs, price parity, and apples-to-apples comparisons are legitimate concerns for hotels who try to offer the connected trip experience.

Through its partnership with DoorDash, Chase's select cardholders will receive unlimited $0 delivery fees on orders over $12,

Two Crave locations empowered by PourMyBeer self-pour technology are coming to Colorado and Texas.

Guests can use their mobile devices for room service, poolside/beachside ordering, scheduling spa appointments, and on-demand communication with the concierge.

As the end of 2019 is quickly approaching, Hospitality Technology is pausing to recap the 20 stories that were of most interest for readers.

Doubling down on mobility and guest convenience, McDonald’s teams with global payments platform, Adyen.

For brands like Diamond Resorts, it’s more important than ever to utilize the latest in communication technology to maintain their status as major competitors.

Hospitality companies are using business analytics tools to gain insight into consumer sentiment and more

A look at the findings of Travelport's recent research and the 9 things you need to know about consumer-facing travel technology as we start the 2020s.

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