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Customer Experience/Service

A collection of news, articles and other featured content about Customer Experience/Service.

Viceroy Hotel Group Will Debut New Samsung/ALICE Smartwatch

Samsung, ALICE show off their new joint venture at HITEC

New features include the ability to rent streamed video content and guests can use their voice to control television and room amenities.

Integration with INTEREL's guest room management system lays the foundation to give guests full control of their personal preferences

Roxy’s partnership will allow hotels to strengthen brand value with custom device wake words

Four Seasons Hotel Philadelphia at Comcast Center will feature X1 Video Experience in all guest rooms when it opens this winter  

Platform enables hospitality businesses to leverage IoT and smart devices for delivering seamless and personalized guest experience.

Now in its 14th year, the Hotel Visionary Awards honor hotel companies for outstanding leadership in customer-facing and enterprise innovation. Honorees exemplify how forward-thinking companies are responding to a new normal.

Restaurants and hotels roll out robotics to balance efficiency with customer experience and engagement

HT’s editor reflects on the 2018 Hotel Visionary Award winners and the similarities in how they achieved the innovations for which they are honored.

Guestfolio keeps guests engaged during and after their stay

ALICE and Percipia outfit The Post Oak Hotel at Uptown  

Unlocking the potential and avoiding pitfalls of an AI-based tech strategy

Mihai Bote, Swire Hotels/EAST Miami, talks with Dorothy Creamer, editor of Hospitality Technology, about the company's 2018 Hotel Visionary Award win and the implications of artificial intelligence in hotels.

Guests will be able to stream their own content to the in-room TV

The partnership uses Volara’s extensive voice services to control in-room settings

Initiative taps into the growing demand from travelers for health & wellness

Nominations can be entered through the online form and the deadline for submissions is June 24, 2018.

At Water’s Edge Resort & Spa “Maestro PMS is at the heart of our business”

Dickey’s Barbecue Pit empowers the workforce with voice-enabled controls and reporting

Marriott will not go gently into that disruptive night of home sharing – rather the company is taking measured steps to become a player in the space itself.

In-room speech enabled device elevates the guest experience, increases hotel efficiencies  

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