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Customer Experience/Service

A collection of news, articles and other featured content about Customer Experience/Service.

How One Casino Helps Guests Feel They're at the Game

The installation of a 110-foot wide video wall can display one game or can show 30 games simultaneously on 20-foot screens in 4K.

Platform will increase guest engagement, manage staff activity, and better connect hotel operations to the casino floor.

Plum's appliances have been installed in St. Regis suite rooms and uses cloud software to automatically track and bill guests.

Guests can cast streamed content from personal devices onto the guestroom television and interact with Alexa to control the television, thermostat, lights and drapes

Samsung and partners showcase ecosystem of mobile, display and data analysis solutions to enhance in-store customer experiences, improve associate efficiency

Restaurant Technology Network and Restaurant CIOs partner to offer first certification course, with free preview at MURTEC 2019.

Hyatt to test new translation feature to benefit the hospitality industry.

Online review platforms offer little actionable insight for the operator to improve their business; but real-time feedback for restaurants is arriving soon.

Alaskan brew pub began testing Waitbusters’ Digital Diner in December.

Working with manufacturers to customize furniture that offers the best tech solutions for guests will reap benefits for years to come.

After using ALICE for less than 8 months, the resort's TripAdvisor rating went up from #5 to #2.

New product offers WiFi streaming personal listening solution for noisy hospitality environments such as hotel bars, restaurants and even hotel fitness centers.

No need to wait for room service; select guest rooms offer wine on demand with the touch of a button.

It all started when the self-check-out at Target told me to remove my item from the basket. Oh. No. She. Didn’t.

Emmy-nominated host will inspire restaurant IT leaders to become organizations of the future.

Four Seasons Chat is now available on nine messaging platforms, including WhatsApp, and delivering response times averaging 90 seconds or less.

Hotel management platform receives patent on installation-free guest engagement technologies that create zero latency for end user.

Crave Interactive and INTEREL combine technologies to offer one-touch total room control for hotel guests.

From a virtual floorplan to eliminating no-shows with an online reservation app, restaurants have a host of solutions at their fingertips this holiday season.

Food halls and restaurants need to provide good cellular reception if they want to keep their guests happy. 

Autopilot is not a chatbot or digital concierge, instead it offers a website that will guide guests through the booking process and offer the right information, interaction or offer at the right time.  

The restaurant industry is making big moves to transform the customer experience and to meet the demands of what according to Deloitte Consulting, is the “next-generation customer.”  Quick Serve Restaurants (QSRs) are moving toward providing consumers with a frictionless experience, a concept

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