Customer Experience/Service

AMEX has purchased several reservations platforms and apps to develop a suite of new digital capabilities that will provide unique digital services, experiences, and access for its customers.

With so much data available and a willingness of customers to share personal insights in exchange for personalized service, brands that don’t make sure to optimize customer data will flounder.

While many companies are pursuing a digital transformation to gain a competitive, few truly understand what this transformation entails, where to start or how it should ultimately affect the guest experience.

700 U.S. locations have menu boards that are powered by Dynamic Yield's machine learning technology.

Ambassador Hotel partners with HIS to enhance network capabilities while providing each guest with latest in content casting and voice-activated functionality.

Zenput’s mobile solution gives store managers a tool to capture progress against daily procedure checklists.

Nearly 50% of 18- to 29-years-old said the last time they called a customer service line was more than six months ago.

Homes & Villas by Marriott International features more than 2,000 highly-curated homes in the United States, Europe, the Caribbean and Latin America, All Participating in Marriott Bonvoy.

ServiceGuru kiosk gives customers the ability to rate individual employees based on the service they received.

68% of millennials support raising the minimum wage to $15 an hour, and

Overall hotel customer satisfaction for hotels dips 1.3%; Hilton, Marriott brands score highest with customers.

Two-way texting solutions can enhance a hotel's reputation by alleviating call congestion, improving in-house efficiency and creating happier, loyal customers.

To enhance profitability, the burger brand seeks to increase its feedback volume, placing emphasis on the amount of online reviews.

OpenClean’s new line of door handles dispenses hand sanitizer.

Key ways to ensure infrastructure supports all areas of business.