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Customer Experience/Service

A collection of news, articles and other featured content about Customer Experience/Service.

Hotel of the Future

Solving the paradox of high-tech, high-touch service and personalized.

Mo's Breakfast + Burger Joint implements a Netgear solution inside and out

Messaging apps provide guests with a seamless and consistent multi-channel experience that puts them in charge of communication.

HT's Editor discusses the role of voice technology in hospitality.

HT's Brand Director shares what she found most interesting from the 2018 Customer Engagement Technology Study.

Alberta hospitality firm to leverage Revinate’s marketing and guest feedback solutions.

Hotel discusses why it chose AR tech and how it hopes it will enhance the guest experience and improve bookings.

From personalized greetings and offers as they enter the building to knowing how long they've been waiting for their food, diners and managers will have an improved experience.

Intelligent video technology can optimize both customer service and physical security.

Guests can request room service, housekeeping or make restaurant reservations via the app.

Hoteliers were keen on keeping tabs on competitors' implementation of next-gen tech.

Developed by Oracle, the bracelets allow guest to enjoy all hotel services without having to carry a wallet, room key or ID.

Stellar’s real-time consumer profiles empower B2C marketers to deliver more relevant messages, campaigns and offers.

New HP solutions allow for a more engaging, interactive and personal customer experience.

How the honeygrow + minigrow technology strategy supports rapid growth in an experience-fueled industry

Nearly all consumers surveyed said they’d save content to their mobile wallet IF it was personalized for them.

Brand’s far-reaching customer care efforts result in all-time record Net Promoter Score.

Speech-Enabled Device to Control In-Room Lights, Blinds and Thermostat

Twenty-four percent of cruise line calls and 14 percent of hotel calls go unanswered or are abandoned by customers.

Hotels using automated text messaging have seen guest engagement increase by more than 25 percent.

This article from Zingle provides insights on how hospitality companies can improve their guest experience and increase operational efficiency in real time by texting.

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