Customer Experience/Service

DIRECTV Business Solutions takes next step in providing premiere hotel entertainment experience to customers nationwide.

The iconic property will soon have a mobile guest app with mobile check-in and mobile key, guest messaging, and GEMS®, INTELITY’s suite of rich staff-facing tools for streamlined service and engagement between the hotel and guests.

At the 173 Beefeater restaurants, PolyAI will help customers make table bookings over the phone.

Hotel guests can now make voice commands to control Enseo’s TV and Room Controls .

In-home dinners will remain elevated above the pre-pandemic level through 2024, according to NPD’s Future of Dinner report.

Thought leaders from the Restaurant Technology Network community share their insights on what’s hot now and where the restaurant technology industry is headed. This edition: Consumer behavior post-pandemic and its impact on operators.

American Data Privacy and Protection Act would set a national standard for data collection and protection. National Restaurant Association is lobbying Congress to ensure proposal addresses industry concerns while providing strong consumer protections.

Innovative global brand draws on InnSpire’s advanced connectivity, casting, and seamless hub integration capabilities to attain the pinnacle of guest satisfaction, convenience and safety across the entire guest journey.

Cloud5’s Virtual Guest Services solution, powered by BluIP®, is designed to help hotels combat today’s staffing constraints, reduce costs, and maintain high levels of guest satisfaction.

38% of consumers who already participate in the metaverse or are interested in it would be willing to integrate restaurant purchases into this environment, according to the Paytronix and PYMNTS report.

Digital authentication technology creates frictionless experiences for travelers, ensures security and ensures privacy of customer information.

Travelodge, the UK’s largest independent hotel brand, unlocks insight into over 590 hotels across the UK, Ireland and Spain.

Independent operators often have diverse needs that are best served by a sophisticated PMS solution platform coupled with extensive APIs that help them stand out and succeed in their market. Visit Maestro in Booth 1325 at HITEC Orlando.

Industry experts contributed to “The Hotelier's Playbook to Amplifying Revenue and Engagement Across the Guest Journey,” available free online and at HITEC 2022.

Choice Hotels International and Loews Hotels & Co honored for outstanding achievement, vision and leadership in technological innovation.

Here's why drive-thru demand will likely persist long after COVID restrictions become a thing of the past.

Restaurants may not always be able to make waits shorter, but they can make them better for the customer. Here's how.

This historic, boutique hotel in Mexico leaned into technology to improve staff efficiency by 35% while also enabling staff to provide an incredible in-stay experience. 

Restaurant Technology Network’s newest industry standard helps operators maintain integrity when collecting and handling customer data, both zero-party and first-party.

Attendees to experience LifeTagger platform in simulated hotel environment, June 27-30.

NevayaCast available for new installations as well as retrofit Chromecast solutions.

Here are three ways tech automation can support employees and boost the guest experience.

Canadian cleantech company now offering novel best-in-class air quality solution for hotels to help ensure guest health and safety.

Jessica Valenzuela, CEO and Co-Founder, GoGoGuest, was presented with the Rising Star award at MURTEC.