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Customer Experience/Service

A collection of news, articles and other featured content about Customer Experience/Service.

Downtown Grand Hotel & Casino Standardizes on Aruba to Deliver IoT-enabled “Smart Rooms” and Exceptional Guest Experiences

Las Vegas entertainment destination to blanket full urban block and 1,000+ hotel rooms with high-speed Wi-Fi and location services.

Shake Shack Details Plans for Future Growth  

The brand continues to invest in staff, CX and tech

Wearable tech improves guest experience and offers hoteliers valuable insights into the use of their facility.

App allows guests to book hotel reservations, order drinks while playing from select slot machines, and participate in special promotions.

Sabre offers an open-architecture platform that integrates critical hospitality systems to optimize distribution, operations, retailing and guest experience.

Comcast Business Now Offers New Video Service to Bars, Restaurants, Hotels, Gyms and More

How Dream Hotels is changing the way guests communicate.

To improve guest engagement as well as meaningful guest feedback, hotels might want to consider using in-room voice technology.

Yumpingo to serve as Deliveroo’s exclusive guest feedback partner for 18,000 UK restaurant partners with the launch of Yumpingo Go.

Charlestowne Hotel uses guest surveys to gather feedback and makes it a goal to respond to every guest review.

Toast also adds SMS text notification, tipping to kiosks.

The integration enables hotels to improve operations with one easy to use mobile and desktop web application.

TrustYou enables Louvre Hotels Group oversee, manage, analyze, and market guest reviews.

Hotel uses streaming, new menus and redesigned and highly responsive remote control for its in-room television experience.

Using technology to remove common friction points and emulate modern conveniences found in consumers’ homes drives in-room innovation trends

New interface improves customer experience; changes based on client feedback.

While Excalibur is contributing to a faster rate of depreciation, it is also helping the company generate more revenue both before and during cruises.

Wearable tech, voice assistants and opening up the lines of communication via messaging are essential components of the 2019 hotel guest experience.

With the advent of home sharing websites and short-term vacation rentals, many hotels and resorts have struggled to grow revenue. However, the Grand View Lodge — a golf and spa resort in Minnesota — has found a way to increase revenue via a new digital interface.

In order for innovation to yield measurable benefits, restaurants and hotels need to develop strategies that hinge on what they’re being told.

Unique guestroom amenity will be available in all Villa Suite accommodations.

New ALICE “Hotels at Face Value” report reveals the latest expectations and priorities of hotel guests.

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