Customer Experience/Service

The average superconnected restaurant customer spent 26% more on food orders than average in the last 12 months.

Deskless workers also reported that understaffing led to a stressful work environment, poor customer service, and longer wait times for customers.

What it is, what it isn’t, and why you should care about it.

Using First Insight’s consumer-driven Experience Management (XM) platform, Hard Rock is able to make faster and better product and marketing decisions, driving sales and margin gains in its merchandise, restaurants and casinos.

The search company has expanded its modern, AI-powered search solutions to serve a range of customer support use cases.

Company's highest honor presented to top hotels in domestic and international portfolio for excellence in guest satisfaction.

Mobivity’s personalized text message marketing drives customer frequency and nearly a 50X return on marketing spend.

The suit claims these bad actors are using Marriott's brand for their own commercial gain in violation of state and federal laws.

The Greene Turtle restaurant chain to pilot concept for integration.

With concerns about potential cancellations and heighted questions about COVID-19 policies and restrictions, brands should consider having an easy channel to change or cancel bookings and provide accessible answers to frequently asked questions about current policies.

Airkit’s low-code Digital CX Platform is a last mile solution for Salesforce customers to quickly turn their data into hyper-personalized digital customer experiences.

Consumers expectations have shifted, concerns are heightened, and consumer behavior has become less predictable than ever before. Here's what you need to know now.

Geofencing will not only allow the QSR to more efficiently sequence orders in the drive-thru, but also help kitchen staff prioritize orders.

Technology minimizes noise events, protects against property damage and prevents gaps in revenue and bookings with a solution that is privacy-safe for guests.

Younger people are feeling more cautious than other age groups about resuming regular activities.

The restaurant of the future is hyper-connected and will require robust network infrastructure.

Scale-validated platform eliminates issues resulting from MAC Address Randomization

From online surveys to digital cleaning lists, online forms can help allay guest fears while ensuring their health and safety.

From customer service to fraud prevention, AI will help put travelers at ease.

Partnership empowers Australian restaurants to leverage Tattle’s AI-powered insights to increase guest satisfaction.

UV Chat provides contactless commerce and customer service for resorts and venues.

Engage your users with relevant and timely offers  based on where they are, where they’re going, and what they’re craving. Download this infographic from Arity.