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Customer Experience/Service

A collection of news, articles and other featured content about Customer Experience/Service.

The Intersection of Technology & Hospitality

Choice Hotels’ new chief technology officer talks about keys to competitive advantage and being synonymous with industry firsts.

Eliminating the front desk and enabling managers to work remotely improves performance and guest & employee satisfaction

The all new SynXis Property Hub and updated Booking Engine and Voice Agent will reshape the guest experience, transforming the way hoteliers do business.

Hotels can significantly impact their online reputation by collecting online reviews.

SONIC Drive-In and Shake Shack share their thoughts on what restaurant brands need to do in order to keep up with diners' technology expectations.

Acquisition adds expertise and depth to guest management solutions.

From helping guests to choose a convenient parking spot to leading them safely to an emergency exit, indoor mapping has multiple use cases even within smaller hotel properties.

Software integrates with Ace Hotel's PMS allowing staff to record and view guest stay information for a more personalized experience.

During the 2017-2018 season, it had more than 4,300 conversations with individual guests.

Los Angeles' hotel deploys KEYPR’s cloud-based platform to stay one step ahead of tech-savvy residents’ expectations.

LightScene is a new category of laser projection for digital art, spatial design and signage.

Hospitality companies will be able to upload and schedule promotional messages to play along with the music, if desired.

Art deco-vintage Charlotte boutique hotel to deploy cloud-based platform so guests can access a custom mobile app and in-room tablets, while driving revenue.

Starting with compliance, how White Lodging Services embarked upon a technological restructuring focusing on centralizing talent management and executing on guest expectations.

Hotels must be able to offer guests a speedy, strong and secure connection from the moment they enter to the moment they leave the hotel's property.

As a result of guest engagement, the resort has seen an increase in $25K in room service revenue.

HTNG demystifies integration to remove roadblocks to innovation.

Hotel guests can navigate the television just by speaking

How technology continues to play a role in the ever-evolving hospitality industry.

Canadian Brewhouse turns 25% more tables at peak dayparts

Easy-to-use app drives customer engagement and restaurant traffic.

In a full-service setting, technology can be more distracting to diners than helpful.

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