Customer Experience/Service

The KEYPR platform offers hotels multiple opportunities to delight guests, increase revenue, improve operational efficiency and access valuable performance data.

Guest response to personal and direct text messages from hotel personnel is overwhelmingly positive.

This year, 150 start-ups from 24 countries submitted their technologies for consideration.

The partnership will help pubs, restaurants and coffee shops engage with their customers and avoid lengthy lines.

Tech is taking the restaurant and hospitality industries by storm — putting the pressure on these businesses to adopt technology or risk getting left behind. One of the largest concerns for the hospitality industry surrounding tech adoption is the fear of losing human interaction.

Text messages alert guests when rooms are ready, confirm dinner reservations and help the hotel with guest recovery.

Integrating this technology also makes guests more willing to share their positive hotel experiences on social media reveals J.D. Power 2017 North America Hotel Guest Satisfaction Index Study.

Best Western Hotels & Resorts, UniFocus find that a 10% increase in engagement could reasonably result in a 4% increase in intent to recommend.

Company sees growing global adoption of Avaya Oceana as enterprise customers seek to manage and deliver exceptional personalized customer experiences.

New chat feature builds on guest messenger success.

Integrations with Facebook Messenger and a new SDK give hoteliers cutting-edge tools and channels to connect with guests and improve social standing.

New Chirpify dashboard yields valuable customer insights and meaningful ROI.

Customers and partners will benefit from broader and faster product development as well as optimized customer service and account management.

Lac Vieux Desert Resort & Casino to deploy KEYPR’s cloud-based system which brings the latest guest experience technology to the hospitality industry.