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Customer Experience/Service

A collection of news, articles and other featured content about Customer Experience/Service.

Starbucks to License its Proprietary Software

Starbucks is granting Brightloom a software license to select components of its proprietary digital flywheel software. 

4 Hotel Strategies for Remaining Competitive in the Age of Airbnb

Remind guests of the amenities and technologies your hotel offers that Airbnb properties can't.

In the second installment of this two-part series, hotel executives from brands such as Red Roof, G6 Hospitality, Choice Hotels, Jupiter Hotel and MEININGER Hotels discuss three more steps for improving direct booking.

From virtual bookings enhanced by virtual tours to interactive hotel rooms, both AR and VR tech could improve your guest's experience on and off property.

Multi-million pound renovation of W London allows guests to take charge of their stay through innovative in-room technology.

Washlava allows customers to reserve and pay for laundry machines at hotels using their smartphones.

Access Professional Systems to install tech which will pair with Hilton's OnQ PMS interface and its digital key utilization to provide an exceptional customer experience.

Only 60% say they respond “all the time” or “frequently”

Today's consumers are compelling hotels to activate under-utilized areas with technology, broadening their customer base beyond just those checking in.

Study details how kiosks increase check-size and improve operations.

Robust connectivity will not only power future-ready experience, but it will set the pace and the bar for technology leaders.

From small boutiques to large corporate properties, hotel executives from properties of all sizes realize the importance of updating hotel guestrooms to be tech savvy.

Hotel guests want speedy, convenient transactions and will switch brands if these expectations aren't met.

Hard Rock uses the Yext platform to power answers to consumers'  Internet search questions about locations and hours.

Additionally, 38% would like an app that allows them to pay for purchases around the hotel and 40% would like to use an app to mark their room unoccupied for housekeeping services

HITEC 2019 educational session demystifies how hotels stand to benefit from these emerging technologies.

Choice Hotels International, IHG, Hyatt, and The Cosmopolitan of Las Vegas make up this year’s Hotel Visionary Award winners.

Demands of takeout and delivery present challenges and yield solutions for restaurants to leverage the benefits of omni-channel digital strategies

In the next 100 years, the growing sophistication of technology and climate change will impact the hotel industry in new ways.

Powered by technologies offered through Capgemini's Agile Store solution, Cafe Tech Support provides franchisees with technology assistance seven days a week, a single point of contact to call, and a dedicated website to submit and track issues.

This digital concierge uses both touchscreen and voice commands to provide guests with information on promos, a city guide, in-room dining, housekeeping, spa reservations, thermostat control, door lock, door camera, and more.

Find out why lower value guests prefer points + cash loyalty programs while high value guests want personalized, curated offers.

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