Since taking over management in November, Life House has increased RevPAR by 76% over the prior operator’s “Pre-COVID” performance, decreased operating expenses by 32% and increased guest satisfaction scores.
PDQ focused on optimizing drive-thru service and throughput to support the influx of guests utilizing drive-thru over traditional dine-in options due to COVID-19 restrictions
Hutton Brickyards will provide mobile, in-room, and staff capabilities that optimize operations and eliminate friction within the guest experience in order to foster genuine relaxation and deep connections to nature.
Talkdesk Vacation Now is a new COVID-19 relief and recovery solution designed to help travel and hospitality companies transition contact centers to the cloud in as little as 24 hours so that agents can work from anywhere.
Hoteliers need to change the way they think about their business—customer experiences, marketing, sales, customized content, loyalty programs, and both the “pre-travel” and “post-travel” phases of the customer journey.
From optimizing tech to lessons learned, you'll hear how these newest brands are fanning the flames of profitability and popularity, and teaching old brands new tricks every step of the way.
With its online ordering software, Waitbusters provides Taffer’s Tavern the ability to share flexible menus that can include welcome pop-up messages and nested modifiers
Transparency, seamless experiences and resolving guest issues as they happen are just a few ways hospitality brands need to rethink the guest experience.
Using a variety of stringent guidelines in conjunction with contact tracing wearable technology, cruise line has been sailing without issue from numerous international ports.
Customized experiences include a LEGOLAND radio station, a pirate-narrated bedtime story, pirate jokes, and even an in-room treasure hunt with clues specific to each room.
Strategic partnerships ensure that hotel and travel businesses can deploy hyper-targeted promo campaigns and offer custom-tailored experiences using data from existing WiFi services.
Resense will continue to operate as an individual spa company and Kempinski will use the Resense infrastructure and expertise to further integrate wellbeing into the Kempinski hotels’ operation.
The combined offering will enable businesses to deliver excellent customer experiences across the entire life cycle by incorporating cloud contact center, AI, experience management, collaboration, omnichannel communications and programmability for customization.
The program is an in-depth diagnostic and data-led initiative designed to help guests awaken their “optimal” self through technology and experiential learning.
The collaboration with NCM enables Ziosk to bring best-in-class entertainment content to guests and further enhances their dining experience through innovative technology.