Customer Experience/Service

With behavioral data, brand marketers can easily implement instant campaign optimizations and create powerful digital experiences and activations that drive stronger engagement.

To succeed during the pandemic and in whatever business conditions emerged post-pandemic, Charlestowne Hotels believed investing in technology would be a core pillar for success.

Winning brands are embracing a digital-first economy: 67% of an average restaurant’s sales are now ordered and consumed off premises.  

MAX Burgers will use mParticle to improve personalization in the MAX mobile app, make communications more relevant and simplify the purchase process.

Working with Swisscom and PPDS to deliver a full RF and IP upgrade with hybrid Wi-Fi connectivity across the entire premises, the property can now offer guests linear and nonlinear TV and radio channels, integrated Netflix, Chromecast built-in, as well as access to thousands of apps via the Google P

The two companies will work together to provide player account management and backend infrastructure for G3's upcoming esports wagering platform.

Promote under-adopted amenities, reduce friction in booking and empower support agents with ways to upsell.

From push notifications to offering rewards, hotels need to rethink how they're engaging with guests via their app to not only encourage bookings but prevent customers from uninstalling their app.

Guests can now join the waitlist and pay at the table from the mobile app.

When the guests at participating restaurants enter their phone number to check-in to a loyalty program powered by Spendgo, they will automatically be sent a text approximately when they’ve finished their meal asking them about their experience.

Agilysys Stay PMS will help improve the guest journey, increase revenue and enhance operational efficiency.

Excellent customer service used to be useless if your guests did not speak the same language as hotel staff; that is no longer the case.

This approach benefits guests, staff and operators.

Charlestowne’s latest tech investments provide the infrastructure necessary to manage all 50+ hotels from one central hub while strengthening the framework for a number of the company’s core disciplines, including marketing services, revenue management, strategic operations and F&B management.

The pilot program rolls out today with free deliveries at select Hyatt Place locations in the U.S., expanding the brand’s Necessities Program.

The latest in digital technology and experience design offers companies an opportunity to get customer experience right by making travel and dining safer, more convenient, and less stressful.

Guests staying at LEGOLAND® Hotels in New York and California are speaking with LEGOLAND characters and engaging with all aspects of the brand, hotel, and theme parks from inside their rooms using Volara’s hands-free, voice-first, guest-engagement platform with Google.

Butler Hospitality recently added the Canopy by Hilton Washington DC Embassy Row to its list of 100+ hotel clients. HT caught up with CEO and Founder Tim Gjonbalic to get the scoop on the food-as-a-service model, the tech involved and its top source of employee referrals.

Not actively measuring customer engagement and fully understanding why their customer books, loves, and appreciates their brand is the biggest tech mistake most hoteliers make.

The luxury African hotel, resort, and casino group will deploy the INTELITY platform across all properties to modernize service with mobile, contactless technology.

Multi-property condo hotel and resort operator digitizes the guest journey with strategic integrations.

Digital technology solutions that truly hero a best-in-class UX approach provide a smoother, more seamless experience that caters directly to the new demand from guests.

Maryland resort leverages technology purpose-built for hotels to provide guests with seamless access to personal streaming content and hotel information on guestroom televisions.

Startup Spatial believes that using sound to give guests an oceanfront dinner when the ocean is miles away or a spa experience in the middle of the rainforest when the guest is actually in downtown Manhattan will be the next big thing for hospitality.