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Customer Experience/Service

A collection of news, articles and other featured content about Customer Experience/Service.

How Android-Powered TVs Ensure Guest Rooms Always Feel Cutting Edge

Regular updates mean guest room TVs always have the latest features for a consistent user experience.

Airthings Launches Virus Risk Indicator for Businesses

The Virus Risk Indicator calculates the risk of airborne virus spread in an indoor space and, as an added benefit, users see a 58% reduction in sick leave for employees.

Company announces industry’s first “all-in-one" enterprise scale master data management SaaS solution.

Uncle Julio's restaurants are using Medallia Experience Cloud and Medallia Zingle to seamlessly communicate with restaurant guests about their takeout, delivery and curbside orders.

Brand equity is what really drives loyal customers, the 20% which represents 80% of your hospitality business.

Without this technology solution, it would have been challenging for this hotel group to consistently execute a service recovery to the standard experienced in the past.

Increased flexibility and sanitation are also poised to characterize lodging industry in 2021, says GlobalData.

As the COVID-19 vaccine begins distribution, many are wondering if the time has come for electronic health passports. Electronic Health passports with proof of vaccination are a good idea on paper but when stringent requirements are implemented around compliance, it can become more onerous for businesses.

A delivery strategy is a must-have for your restaurant. Consumer demand for delivery continues to increase, and is becoming a consumer expectation.

Five Guys leverages FlyBuy Pickup technology to maximize food freshness and ensure a seamless curbside and in-store pickup experience for both customers and third-party delivery drivers.

Forward thinking tech initiatives and an emphasis on the in-suite guest experience gave Mint House an 86% occupancy rate during the middle of the pandemic.

The National Restaurant Association brought together both parties. The agreed-upon Principles center around permission and transparency, add consistency and structure that will benefit all restaurants.

Visitor Log allows for restaurants and businesses required to maintain a visitor log without asking health screening questions.

Hotels using Mews PMS tech will now have access to Operto's collection of curated hardware and custom-built software for IoT technology.

They include companies in the duty free, homeshare, parking, car service and airport shuttle sectors.

Industry veteran joins The Howard Hughes Corp. to create CX for 53,000-square-foot marketplace operated by chef Jean-Georges Vongerichten,

Hotels with SONIFI’s interactive TV platform now have the option to offer guests free on-demand workouts and exercises from Three Sages, ranging from high-intensity routines to yoga flows, mindfulness practices and guided relaxation techniques.

New LightScene EV-110 and EV-115 Combine Lighting and Digital Projection to Create Captivating Art, Signage and Décor Displays.

ALA Equipment Company installs JBL Professional Audio system in the Parklane Hotel to deliver an exceptional guest experience.

The evolution of SaaS for hospitality has enabled hotels to benefit from efficiency, scalability and an improved guest experience.

Customers who order pizza online will receive free 30-day access to the streaming service EPIX Now.

Integrated Viral Protection and Texas Restaurant Association team up to help the restaurant industry provide safer, cleaner indoor space and bring back consumer confidence.

OrdrAI self-service ordering drives revenue for restaurants that want optimize no-contact options.

Zoox's solution deployed across 4,141 Choice Hotels to host and manage internet landing pages should lead to enhanced guest satisfaction and loyalty.

Angie Hospitality has released a new eBook to discuss how the pandemic has been a catalyst to rapid change and innovation and what’s in store for hotels.

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