As sentiments shift in the wake of the pandemic, HT utilizes its Customer Engagement Technology Study to peer into the mind of today’s consumer and understand how technology matches their current priorities.
Customers were surveyed on their level of desire for certain technologies and experiences in hotel and restaurant environments including mobile devices, communication, health & safety, contactless transactions and more.
During this webinar, we’ll review and analyze the results of this survey to explore:
- How hotel and restaurant guest expectations have evolved in response to the pandemic.
- The technology implementations that guests value most when making decisions.
- Shifting attitudes toward emerging technologies and their ability to enhance the guest experience.
Sponsored by Comcast and Safety Culture