A collection of news, articles and other featured content about Concierge.
Guests of Milliken Creek Inn rely on the guest services team to help them take full advantage of everything the hotel and local area has to offer.
Caesars guests who engage with Ivy, a 24-hour virtual concierge service, rated their overall experience an average of five points higher than guests who knew about Ivy but did not engage.
Chatbots are convenient for guests and free up staff time, allowing them to focus on providing a more personalized experience.
In addition to incorporating neon lighting, digital signage, and hidden custom speakers; the hotel lobby has its own "digital brain" capable of shifting the atmosphere for different guests and events.
Echo Dots in every room allow guests to interact with the hotel without having to pick up a phone.
Carneros was drawn to ALICE for its ability to consolidate, integrate the resort's multitude of technologies.
ChargePoint's new feature gives hotel and restaurant valet staff updates on individual vehicles, charging ports as well as notifications when the car has finished charging.
Tech allows hotel to streamline check-in experience and allow guests to sidestep front desk lines.
From artificial intelligence to guestroom automation, the hotel room of the future promises more technology at the guests' fingertips.
Prior siloed communication through radios, emails and phone calls challenged accountability and alignment.
Illegal Airbnb apartment rentals are driving rent prices for locals to unaffordable heights causing tension with tourists; hotels could draw guests back by offering them an experience similar to Airbnb.
Additionally, guest spend for services such as room service are up.
Acquisition will allow John Paul to deliver faster technology-powered concierge experiences to multiple industries including hospitality.
Consumers can to interact with a hologram concierge in real-time without the need for wearables or a touchscreen device.
Solution allows hotel to eliminate front desk so management team can operate hotel from anywhere, at anytime.
Acme Hotel in Chicago is first to link TrustYou with “Alexa.”
The DigiMapps business technology platform combines the capabilities of an ad agency, a travel agency, Yelp, TripAdvisor, Hotels.com, and Booking.com.
Acquisition brings together two of the most innovative concierge and front desk solutions on the market.
Online booking platform simplifies booking experience for business travelers.
Software features a local vendor database, package and luggage tracking, reminders and alerts, and branded confirmation letters, maps, and itineraries for guests.
Roxy was built from the ground up for the hotel industry; offers hotels full control over the persona, services and information with which guests interact.
The wall features artworks that attract guest attention and respond to their movements, a photo booth, and a virtual concierge, where guests can explore Paris.
Prior to implementing ALICE technology, the hotel was noting all guest requests and work orders on a 4-copy carbon copy notepad.
Developed by Arowana Consulting, Houdini allows guests to control hotel room IoT items.