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Concierge

Acme Hotel in Chicago is first to link TrustYou with “Alexa.”

The DigiMapps business technology platform combines the capabilities of an ad agency, a travel agency, Yelp, TripAdvisor, Hotels.com, and Booking.com.

Acquisition brings together two of the most innovative concierge and front desk solutions on the market.

Online booking platform simplifies booking experience for business travelers.

Software features a local vendor database, package and luggage tracking, reminders and alerts, and branded confirmation letters, maps, and itineraries for guests.

Roxy was built from the ground up for the hotel industry; offers hotels full control over the persona, services and information with which guests interact.

The wall features artworks that attract guest attention and respond to their movements, a photo booth, and a virtual concierge, where guests can explore Paris.

Prior to implementing ALICE technology, the hotel was noting all guest requests and work orders on a 4-copy carbon copy notepad.

Developed by Arowana Consulting, Houdini allows guests to control hotel room IoT items.

The hotel implemented ALICE Concierge to streamline task management and improve staff communication.

The digital concierge displays the hotel brand, live flight tracker, newsfeed, weather feed, “selfie” function, hotel meeting and event information, as well as an interactive visitor guide.

New tech allows concierge team at SIXTY SoHo to speed up their work and improve the guest experience.

Ho Chi Minh City-based branch to service the Vietnamese hospitality market.

Guests will receive an Ocean Medallion, a next-gen wearable device, that works with Ocean Compass, a digital experience portal, to be a concierge before, during and after travel.

The text message concierge service for hotels is now live at five boutique properties.

Mistakes to avoid and best practices in the era of virtual service.

Each year HT honors a select group of hoteliers that have demonstrated outstanding technological innovation.

Updated Marriott property aims to satisfy more Millennials, who are more likely to extend a business trip into a vacation, are quicker to embrace loyalty programs, and want to stay more connected socially while on the go.

The Marriott Nashville Airport hotel is giving its lobby a self-service update with the addition of multiple touchscreen concierge stations. Local area guides, airline check-ins and Internet access are just some of the functions improving their guests' stays.

Faced with outdated concierge and front desk practices that relied heavily on manual clerical tasks, the Peninsula Beverly Hills went in search of a solution that would allow staff to focus more of its time on guest interactions.

The in-room digital concierge devices allow guests to order room service, connect to the front desk, view nearby community events, rent a taxi, and more.

E-mail and e-mail-enabled smartphones have certainly eased the delivery of information to hotel guests, but what happens when a guest does not own a smartphone? The Renaissance Mayflower hotel's concierge team has responded to this barrier with the addition of a text messaging solution.

The 2,700-room Wynn Las Vegas features a full-scale resort concierge service manned by a staff of 35 professionals who cover not only a lobby desk operation, but a busy call center. Learn how the hotel's staff is able to track every service point through the help of a Web-based concierge tool.

vuTyme also offers guests live TV, video-on-demand, pay-per-view, concierge, digital signage, maps featuring local attractions, and direct-to-guest messaging.

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