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Concierge

A collection of news, articles and other featured content about Concierge.

San Luis Resort will be able to more quickly service guest demands.

Roxy’s partnership will allow hotels to strengthen brand value with custom device wake words

In-room speech enabled device elevates the guest experience, increases hotel efficiencies  

Software has standardized hotel group's operations and communications on a single platform.

From chatbots to geo-targeting technology, the luxury concierge industry is enhancing the customer experience by integrating traditional services with cutting edge technology.

From voice command technology to robotic concierges, AI is rapidly transforming hotel processes and services.

Guests can now control their entire travel experience from the palm of their hand through a virtual concierge, mobile ordering and an app.

New integration will enable hotel guests to make and receive calls through AI assistant.

Hotel Zelos, a Viceroy Hotel, uses the ALICE platform for concierge, housekeeping, maintenance, and guest messaging.

Con Questa, a Holland-based concierge and lifestyle service, uses ALICE’s technology to keep them organized and aligned.

Provides 24/7 mobile access to best local offerings, builds guest trust and loyalty, and helps community places thrive.

The platform provides a comprehensive digital concierge solution combined with marketing and promotional tools to engage and improve customer experience and generate incremental revenue.

From artificial intelligence to guestroom automation, the hotel room of the future promises more technology at the guests' fingertips.

Chatbots are convenient for guests and free up staff time, allowing them to focus on providing a more personalized experience. 

ItzFun is a real-time personalized digital concierge service for consumers with premium mobile services like VIP bottle and table reservations, food and beverage orders, guest list, party packages, fast pass, events & ticketing, deals and even private event booking.

Consumers receive live data for nightlife, food, cocktail, and entertainment venues such as crowd population and gender ratio.

Caesars guests who engage with Ivy, a 24-hour virtual concierge service, rated their overall experience an average of five points higher than guests who knew about Ivy but did not engage.

Caesars guests who engage with Ivy, a 24-hour virtual concierge service, rated their overall experience an average of five points higher than guests who knew about Ivy but did not engage.

Guests of Milliken Creek Inn rely on the guest services team to help them take full advantage of everything the hotel and local area has to offer.

As guests approach the front desk, their faces will be recognized digitally and their profile information displayed to the agent.

In addition to incorporating neon lighting, digital signage, and hidden custom speakers; the hotel lobby has its own "digital brain" capable of shifting the atmosphere for different guests and events.

Front desk staff is empowered to merchandise premium inventory upon arrival, enhance the guest's stay.

Echo Dots in every room allow guests to interact with the hotel without having to pick up a phone.

Illegal Airbnb apartment rentals are driving rent prices for locals to unaffordable heights causing tension with tourists; hotels could draw guests back by offering them an experience similar to Airbnb.

ChargePoint's new feature gives hotel and restaurant valet staff updates on individual vehicles, charging ports as well as notifications when the car has finished charging.

Carneros was drawn to ALICE for its ability to consolidate, integrate the resort's multitude of technologies.

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