Updated Marriott property aims to satisfy more Millennials, who are more likely to extend a business trip into a vacation, are quicker to embrace loyalty programs, and want to stay more connected socially while on the go.
The Marriott Nashville Airport hotel is giving its lobby a self-service update with the addition of multiple touchscreen concierge stations. Local area guides, airline check-ins and Internet access are just some of the functions improving their guests' stays.
Faced with outdated concierge and front desk practices that relied heavily on manual clerical tasks, the Peninsula Beverly Hills went in search of a solution that would allow staff to focus more of its time on guest interactions.
E-mail and e-mail-enabled smartphones have certainly eased the delivery of information to hotel guests, but what happens when a guest does not own a smartphone? The Renaissance Mayflower hotel's concierge team has responded to this barrier with the addition of a text messaging solution.
The 2,700-room Wynn Las Vegas features a full-scale resort concierge service manned by a staff of 35 professionals who cover not only a lobby desk operation, but a busy call center. Learn how the hotel's staff is able to track every service point through the help of a Web-based concierge tool.