A collection of news, articles and other featured content about Concierge.
From chatbots to geo-targeting technology, the luxury concierge industry is enhancing the customer experience by integrating traditional services with cutting edge technology.
Hotel Zelos, a Viceroy Hotel, uses the ALICE platform for concierge, housekeeping, maintenance, and guest messaging.
Guests can now control their entire travel experience from the palm of their hand through a virtual concierge, mobile ordering and an app.
New integration will enable hotel guests to make and receive calls through AI assistant.
Con Questa, a Holland-based concierge and lifestyle service, uses ALICE’s technology to keep them organized and aligned.
Provides 24/7 mobile access to best local offerings, builds guest trust and loyalty, and helps community places thrive.
The platform provides a comprehensive digital concierge solution combined with marketing and promotional tools to engage and improve customer experience and generate incremental revenue.
Consumers receive live data for nightlife, food, cocktail, and entertainment venues such as crowd population and gender ratio.
As guests approach the front desk, their faces will be recognized digitally and their profile information displayed to the agent.
Chatbots are convenient for guests and free up staff time, allowing them to focus on providing a more personalized experience.
Guests of Milliken Creek Inn rely on the guest services team to help them take full advantage of everything the hotel and local area has to offer.
Caesars guests who engage with Ivy, a 24-hour virtual concierge service, rated their overall experience an average of five points higher than guests who knew about Ivy but did not engage.
Front desk staff is empowered to merchandise premium inventory upon arrival, enhance the guest's stay.
In addition to incorporating neon lighting, digital signage, and hidden custom speakers; the hotel lobby has its own "digital brain" capable of shifting the atmosphere for different guests and events.
From artificial intelligence to guestroom automation, the hotel room of the future promises more technology at the guests' fingertips.
Echo Dots in every room allow guests to interact with the hotel without having to pick up a phone.
ChargePoint's new feature gives hotel and restaurant valet staff updates on individual vehicles, charging ports as well as notifications when the car has finished charging.
Carneros was drawn to ALICE for its ability to consolidate, integrate the resort's multitude of technologies.
Tech allows hotel to streamline check-in experience and allow guests to sidestep front desk lines.
Prior siloed communication through radios, emails and phone calls challenged accountability and alignment.
Illegal Airbnb apartment rentals are driving rent prices for locals to unaffordable heights causing tension with tourists; hotels could draw guests back by offering them an experience similar to Airbnb.
Additionally, guest spend for services such as room service are up.
Acquisition will allow John Paul to deliver faster technology-powered concierge experiences to multiple industries including hospitality.
Consumers can to interact with a hologram concierge in real-time without the need for wearables or a touchscreen device.