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Communications

A collection of news, articles and other featured content about Communications.

How Mandarin Oriental Is Keeping Employees Engaged, Motivated

Hotel brand stresses the importance of continually collaborating with teams to keep everyone apprised of daily changes and to encourage ideas from frontline workers on how to improve processes and deliver a superb guest experience.

From Cleanliness to Communication, Digitalization is Elevating Service Standards for a Better Hotel Experience

Post pandemic, guests will find their stay experiences to be better, safer, and more streamlined thanks to integrated technologies that connect people to work and co-workers to each other.

Integration allows hotels to provide an automated and contactless guest journey through messaging.

Routier's AI-driven MessageHub™ integration with KNOW Service streamlines two-way guest communication and task management abilities for labor-strained hotels, while providing guests with safer access to hotel services.

Overall satisfaction scores fall 66 points, on average, when no pre-stay communications are received.

Disaster plans allow hotel management to clearly communicate with staff the steps they need to take to stay safe.

Guests Can Use Messaging to Manage Their Stay and Order Services, Hotels Improve Response Time and Manage Workflows

Company offers complete recovery kit for hoteliers, with free content, trainings, and newly-developed products.

Mandarin Oriental Hotel Group’s Director Rooms and Quality will share how the iconic hotel chain is engaging and motivating its employees on the long road to recovery.

Eclipse Hotels Group also saw a 5.9% improvement in “Room Physical Condition” and a 3.46% increase in “Room Cleanliness” during the same timeframe.

Guests can now book any Mandarin Oriental property around the globe from within the WeChat platform with just a few clicks and utilise their in-App WeChat Pay account to secure reservations.

Integration partnership enables guests to speak commands using a Volara-powered smart speaker and receive staff replies or request updates via Routier MessageHub.

Efficient, effective operations will depend on contactless communication with guests and staff.

Physical distancing, frequently changing information, and a need to manage costs will accelerate the digitalization trend and foster better interactions with guests and employees.

Despite having to cancel its annual day of giving on March 25 due to COVID-19, the sandwich shop raised $1.2 for local charities during March.

A wireless communication and alerting system can be used to automate various events, which is pertinent to addressing the needs of a pop-up hospital.

A Harvard Business Review survey of business executives found that 72% say productivity increases when frontline workers are empowered to make decisions.

New business communications solution integrates with hotel property systems, messaging services to provide staff members with detailed customer information during each call.

Company aims to improve information sharing, flatten the curve and accelerate recovery.

Whistle is offering free messaging via the Whistle platform to hotels needing help.

Hoteliers from North Point Hospitality and InTown Suites will discuss best practices to communicate and connect with employees during the coronavirus pandemic.

Texting an employee after hours about picking up a shift the next day might seem like a good idea, but in reality it's not.

Tool integrates with hotel management and messaging services to provide full customer visit, bookings and preference details with each incoming call.

Guests are especially impressed by the physical condition (5.9% increase) and cleanliness of rooms (3.8% increase), and with the timeliness in which their requests are being handled (2.2% increase). 

With most guests arriving on property for very special celebrations, it was vital for the Luxury Cayman Villas to have effective communication among staff and with guests to enhance the guest experience.

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