Check-in/out (hotel)

The customer relationship management tool improves customer service and reduces costs.

The eFolio product hopes to help hotels improve customer service for corporate accounts.

Guests staying at the Japanese capsule cabin-inspired hotel Yotel, will receive RFID key cards from self-service kiosks upon check-in; on departure, guests insert their key card at the reception kiosk, pay the balance and leave.

The automated self-service check-in solution, which brings together Ariane System's Allegro check-in system and Saflok's RT next-generation RFID locking system, makes U.S debut at HITEC.

Smartphones and tablets running Micros' Opera2Go will help to facilitate check-in, check-out, reservation look-ups, room moves and more.

Intelity and OpenWays partnership enables guests to access a host of services and amenities from their personal cell phones, including full front desk bypass and the ability to unlock guestroom doors.

By the end of 2011, six additional properties will feature a check-in solution that enables guests to skip the front desk and go straight to their rooms.

Gustaaf Schrils, vice president, global technology, Americas for InterContinental Hotels Group, weighs in on the smartphone app vs. kiosk check-in debate and offers a sneak-peak at a pilot test that enables guests to bypass the front desk and unlock their rooms with their mobile phones.