Check-in/out (hotel)

Glenn Withiam, director of publications, Cornell Center for Hospitality Research, offers insights from a new study that details the importance of combining the latest technological capabilities with personalized service to foster true customer satisfaction.

A new study published by the Center for Hospitality Research (CHR) finds that travelers are ready to use their smartphones and tablets for far more than is currently possible.

Company's connected guest strategy engages travelers before, during and after their stay.

SPG app for Apple Watch anticipates and responds to needs of guests from mobile check in, to opening room door, to providing information with just a glance at the wrist.

StayNTouch Mobile Check In and Out PMS Overlay implemented at the Eden Resort, a Best Western Premier Resort.

Bonnyville Neighborhood Inn and Neighborhood Inn Express locations to enhance guest convenience with implementation of advanced self check-in functionality.

Marriott expands mobile options for guests to enhance customer experience.

Hotels will boost in-room technology budgets in 2015 with mobility topping the must-do list for many. HT connects with industry executives to find out what next-generation technologies hotels are forging ahead with in 2015.