Call Center

LivAway Suites Collaborates with Cloud5 Communications as Guest Communications Partner
LivAway Suites will work with Cloud5 to assist with guest experiences through voice reservations and guest relations.
Easyway Launches World’s First Generative AI Hotel Receptionist To Solve the Surging Workforce Challenge in Hospitality
Hospitality’s first generative AI agent is already catering to the needs of hotel guests around the clock in real-time - seamlessly integrated into a range of communication platforms, transforming customer experiences and boosting operational efficiency.

Call Center
Onosys Relaunches Brand at MURTEC 2017
Penn Station East Coast Subs adds mobile and online ordering powered by Onosys
Call Center
Punch Taverns Partners with Salmon to Implement New B2B E-Commerce Platform
The platform will allow for speedier ordering processes and drive commerce operations more efficiently.
Back-of-House / Back-Office
Busy Rooms Acquires Hotelwebservice
With the acquisition, Busy Rooms will receive significant exposure in Germany, Austria and Switzerland.
Call Center
Restaurant Revolution Technologies' Call Center Services Go Virtual
RRT's virtual call center allows for more cost-effective and flexible model that adjusts to the restaurant's call volumes.
Call Center
FCS Announces General Availability of e-Connect V3.1 and m-Connect V3.1
Latest versions of inter-department communication and job dispatch software offer hoteliers features designed to maximize efficiency and guest satisfaction
Data & Analytics
HITEC 2015 NEWS: Indra to Unveil New Enterprise Applications to Elevate Hotel Guest Personalization/Experience Management
Online check-in with the enhanced capability to choose an exact room number is just one of the new travel management tools being leveraged using SAP's business suite platform for hotels.
Call Center
Four Tips for Keeping Call Centers Cool in Hot Summer Months
Combining customer service with the latest technology will streamline operations and make guests happier.
Call Center
Resort Increases Reservation Revenue 100%
The Greenbrier tracks ROI on all marketing campaigns, strengthens reservation agent training and caller information gathering.
Call Center
Shilo Inns Seeks to Increase Bottom Line with Enhanced Booking Capabilities
Shilo Inns has signed an agreement with Genares to roll out a new web booking engine, mobile and voice applications.
Data & Analytics
InterContinental Hotels to Invest in Data Mining with SAS Analytics Group
IHG uses SAS Analytics to assess the effectiveness of advertising and marketing campaigns, global call centers and more.
Call Center
Dolce Slashes Call Center Costs with Group Res Tool
Hotel and conference center operator leverages group reservations technology to divert bookings online, resulting in a significant reduction in call-center costs and the ability to provide guests with extensive and more personalized event information.
Call Center
For Saladworks, Responding to Customer Feedback is a 24/7 Job
Saladworks revamps guest relations website to respond to customer submissions in real-time, including nights and weekends.

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