Call Center

RRT's virtual call center allows for more cost-effective and flexible model that adjusts to the restaurant's call volumes.

Latest versions of inter-department communication and job dispatch software offer hoteliers features designed to maximize efficiency and guest satisfaction

Online check-in with the enhanced capability to choose an exact room number is just one of the new travel management tools being leveraged using SAP's business suite platform for hotels.

Combining customer service with the latest technology will streamline operations and make guests happier.

The Greenbrier tracks ROI on all marketing campaigns, strengthens reservation agent training and caller information gathering.

Shilo Inns has signed an agreement with Genares to roll out a new web booking engine, mobile and voice applications.

IHG uses SAS Analytics to assess the effectiveness of advertising and marketing campaigns, global call centers and more.

Hotel and conference center operator leverages group reservations technology to divert bookings online, resulting in a significant reduction in call-center costs and the ability to provide guests with extensive and more personalized event information.

Saladworks revamps guest relations website to respond to customer submissions in real-time, including nights and weekends.