Latest Bulletins | Hospitality Technology

January 2021

Jan

Davidson Hotels & Resorts Books $100k in New Event Business for 2021 within Two Weeks

Hospitality management company used Knowland’s group data analytics software to find new sales targets.

Jan

PAR Technology Adds XPR to Its Brink POS Integration Ecosystem

ParTech Inc. has added XPR to its Brink POS integration ecosystem as a partner specializing in self-serve kiosks, contactless food ordering, KDS, and content management services. XPR delivers innovative solutions to the hospitality industry, including fast casuals, table service and quick service restaurant locations, through cloud-based and artificial intelligence supported methods.

Jan

ASG Acquires Visual Matrix

Visual Matrix is a provider of advanced hotel PMS technology.

Jan

Branch Launches Employer Payments Platform for Businesses to Accelerate Payments

Rippling is embedding the Branch EPP into its platform to offer its customers an integrated paycard alternative along with the ability to provide faster onboarding, payments, and fee-free banking to employees.

Jan

Trabon Partners with Google to Publish Consistent, Accurate Restaurant Menus Online

Trabon named Google My Business Featured Partner.

Jan

M3 Announces New Company Divisions & Internal Promotions

New divisions to include DataOps and Business Intelligence, expanding data security and delivery capabilities for hotel operators.

Jan

youtip Partners with Volara to Bring Digital Tipping to Guests via Google, Amazon Voice Assistants in Guestrooms

Guests scan a QR code on an in-room Google Nest Hub powered by Volara or simply say ‘Alexa, leave a tip for the housekeeper’ to reward hotel staff for good service

Jan

Jurny Continues U.S. Market Expansion into Baltimore, Locks in Agreement with Historic Hotel

Hospitality tech company to enhance guest experience and streamline operations at Baltimore’s iconic hotel Brexton.

Jan

Motorola Solutions Debuts the MOTOTRBO Ion Smart Radio for Hotels

Smart radio has a full Android interface, broadband data capabilities and an open application ecosystem.

Jan

UgoVirtual Appoints Page Petry to Key Corporate Advisory Role to Guide Strategic Global Growth Initiatives

Technology industry leader tapped by provider of comprehensive virtual/hybrid event solutions to provide strategic guidance on international growth and product portfolio expansion

Jan

BioHiTech Receives Approximately $2 Million in New Food Waste Digester Orders for 14 Ships from Carnival Cruise Lines and Princess Cruises

The Revolution Series digesters, equipped with BioHiTech's proprietary data analytics platform, are part of the Carnival umbrella's comprehensive plan to limit food waste, achieve safe onboard disposal, and improve associated environmental outcomes.

Jan

Squadle Unveils Latest Breakthroughs for Automating Food Temperature Checks

Key enhancements to Squadle Digital Checklists help to streamline food safety workflow for operators and staff.

Jan

Veracode: Hospitality Sector Fixes Flaws in Its Software at a Faster Rate than Five Other Sectors

However, 26% of application flaws are high-severity issues - the second-largest proportion among all six sectors - that require urgent attention.

Jan

Contactless Technology Provider Kontactless Sees Strong Hospitality Industry Adoption Amidst COVID-19 Pandemic

Technology drives growth for hotels, venues and restaurants while enabling new service offerings.

Jan

LG’S UV-C Disinfecting Robot Featured at Paley Center Best of CES 2021 Showcase Event

The robot is designed to efficiently disinfect various commercial environments using UV-C light and was one of only four products selected for demonstration by the Paley Media Council.

Jan

Seasoned Debuts Next-Generation Restaurant Hiring Tools

Seasoned's platform quickly connects workers with job opportunities and helps restaurants hire quickly at lower costs.

Jan

Partech Introduces New Hardware

PAR Helix is sleeker in profile and ready for the future/

Jan

Lybra's Webinar DemoDay Reveals the Future of Revenue Management

Webinar will demonstrate how to use data-based forecasting, via Lybra’s Assistant RMS, to determine the right room rate, at the right time.

Jan

eRevMax Announces Alliance with Kenyan Hotel Technology Provider RevSol

Partnership to strengthen RateTiger’s presence in East and Central Africa.

Jan

The Alisal Guest Ranch and Resort Chooses R-Zero’s UV-C Technology to Help Reopen Safely Amid the Pandemic

The Alisal has been using R-Zero’s flagship product, Arc, to disinfect its 73 guest rooms between check-out and check-in, as well as common spaces in the resort.

Jan

Maestro PMS Begins New Year with Training and Free Contactless Tools, Services

Training Services Package allows Maestro users the opportunity to experience the full power of its browser and Windows Version 5.5 PMS that rolled out across its portfolio in 2020.

Jan

Skykit Unveils New Products to Help Organizations Adapt to 2021 Business Conditions

Four new product lines enable Skykit to deliver a full-stack offering and meet the increased demand for cloud-based digital signage, touchless technologies, and mobile connectivity.

Jan

Cvent Expands its Exclusive For Dummies® Series with Virtual Event Strategy For Dummies®

New book, produced in partnership with acclaimed Wiley brand, offers a practical guide for marketers and meeting planners looking to develop more effective virtual event strategies and maximize event ROI.

Jan

San Vicente Resort & Golf Course Partners With Hotel Internet Services to Provide Guests With Latest in Wi-Fi Connectivity

Renowned Californian getaway location experiences fast and reliable connection speeds after upgrading online capabilities.

Jan

When AI Meets RFID: Datamars Textile ID Is Paving the Way for New Generation of Reading Systems

Neural networks are used to recognize and filter stray reads with an unprecedented level of accuracy, deploying all the potential of fully automated identification and tracking of textiles.

Jan

Scanit Reads QR, DRV Codes from 60 Feet Away

Scanit recently launched a digital wallet that can be scanned phone to phone, phone to ATM and phone to point-of-sale terminals, supporting transactions with cash, credit or cryptocurrency.

Jan

Araceli Hotel & Resort Selects Suite of Agilysys Property Management and Point of Sale Solutions for New Property

New resort hotel looks to Agilysys for cloud-native SaaS solutions including Agilysys Stay PMS, rGuest Book, rGuest Express And InfoGenesis POS.

Jan

Cendyn and Avvio Partner to Power Loyalty for Roomzzz Aparthotels

Following the integration, Roomzzz will be able to benefit from a simplified and centralized loyalty program across their entire enterprise.

Jan

FranConnect Buys Franchise Management Software Provider FranchiseBlast

Deal will create an end-to-end franchise operations solution.

Jan

Oaky Integrates with AI Chatbot Quicktext

Using the Oaky x Quicktext integration, hoteliers can meet guest needs quickly and easily while abiding by safety regulations and minimizing manual work.

Jan

Interface Partners with Video Analytics Company

Partnership with Ignite Prism's video analytics platform provides powerful business insights for restaurants. Plus, Will Kelso is named VP of Business Intelligence Sales.

Jan

Yara Valley Lodge Partners With Liveport to Implement BeyondTV and Enhanced Guest Wi-Fi Connectivity

Boutique hotel adopts advanced casting technology to address demands for streamed content access while ensuring fast online experiences for guest devices.

Jan

Marco’s Pizza Promotes Tony Libardi to Co-CEO

Under Tony Libardi's leadership, Marco’s moved to a single POS, instituted operational standards, and enhanced online ordering, mobile app and embraced third-party delivery.

Jan

Fetch.ai Brings Autonomous AI Travel Agents to 770,000 Hotels

By encouraging a direct provider-to-consumer interaction, Autonomous AI Travel Agents deliver significant cost savings of up to 10% for both hotels and consumers.

Jan

RoomKeyPMS Releases Mobile Check-Out

RoomKeyPMS announces the release of enhancements to its mobile guest experience with the incorporation of mobile check-out. Included in RoomKeyPMS Mobile features we have released the ability to: Provide guests with an automated branded check-out email on departure date Ensure guests can utilize their credit card on file Collect a paperless signature from the guest to confirm final billing Ensure update and verification of the email address to allow for accurate CRM and guest marketing information These enhancements build on the already existing features released

Jan

Slice Releases “Pizzeria Score” to Help Pizzeria Owners Maximize Business

Participating pizzerias are individually graded on branding, digital ordering, marketing and customer service. Along with their results, shop owners are given the detailed instructions on how to improve.

Jan

Perfect Company Raises $6M to Bring Operational Technology Solutions to Foodservice

Jayson Tipp has joined Perfect Company as Chief Growth Officer.

Jan

Knowland Announces U.S. Meetings and Events Data for December 2020

Leader in group hospitality analytics sees meeting growth slow as expected due to holidays and COVID-related market changes.

Jan

CES 2021 NEWS: HydraLoop Debuts Two New Water Recycling Systems

Technology allows hotels to go green and conserve water use easily.

Jan

2021 Network Field Report Reveals Widespread Gaps in Basic Network Management Activities

Survey results indicate potential blind spots, with three-quarters of IT professionals having high network confidence without full network knowledge.

Jan

eRevMax’s Hotel Survey highlights varying levels of business confidence

Hoteliers to stay cautious in 2021.

Jan

TV Viewership Increases by 49.3% in Occupied Hotel Rooms During COVID-19 Pandemic

Enseo whitepaper on TV viewership patterns finds there was an increase in both Over-The-Top (OTT) and streaming content, as well as traditional, linear TV, or free-to-guest content.

Jan

NTT DATA and Conferma Pay Bring Digital Virtual Payment Communication to Hotels

Hotel staff will no longer manually process payments or key card numbers into their merchant terminals.

Jan

Increased Cybersecurity Risks on SaaS Platforms Are Among Top Networking Predictions for 2021

Interface Security Systems predicts more integration of network and security, teams up with Fortinet to host a webinar called: “5 IT Networking & Security Trends that Retailers & Restaurant Chains Cannot Ignore in 2021.”

Jan

LG Introduces New Line of Outdoor LED Signage

New signage features webOS controller, remote monitoring, failover protection, front or rear serviceability.

Jan

Zoox Smart Data Experiences Record Online Traffic Numbers During 2020 Holiday Season

Big data provider enables over 10 million connections from Thanksgiving to New Year's weekend that boost customer targeted advertising capabilities and revenues.

Jan

Informatica Transforms Hotel Customer Experience in a Cloud-First, Cloud-Native World

Company announces industry’s first “all-in-one" enterprise scale master data management SaaS solution.

Jan

youtip Enters Hospitality as a Contactless, Cashless and ‘Appless’ Digital Tipping Solution for Frontline Workers

Solution puts more money in employees’ paychecks, empowers guests to reward good service, and provides robust reporting and monitoring of reviews; New customers pay NO SUBSCRIPTION FEES in 2021 as part of youtip’s COVID-19 relief package.

Jan

Restaurant365's Smart Ops Release

The Smart Ops Release makes it even easier for restaurant managers to leverage the powerful Restaurant365 all-in-one engine.

Jan

Will Smart Beds Be the Next Big Thing for Guest Rooms?

Luxury hotels and wellness resorts think so.

Jan

NeuTigers Launches CovidDeep, A Rapid Screening App Using Wearable Sensor Data to Detect COVID-19 Infection

New screening tool proves almost twice as effective as temperature checks in predicting COVID-19.

Jan

Interface Security Systems Completes New $60 Million Round of Equity Financing

Interface Security Systems announced the completion of a $60 million equity financing transaction led by its current sponsors SunTx Capital Partners and Prudential Capital Partners. The additional equity capital will help facilitate the company’s growth strategy and strengthen its industry-leading capabilities, featuring highly differentiated managed services. This new capital comes in the wake of a highly productive 2020 where Interface has: Made significant investments in innovation, product development, and new technology infrastructure Scaled operations and expanded

Jan

CES 2020 NEWS: CovidTECH Social Distancing and Monitoring Technologies

MorpheusTEK Partners with DreamVu & mAIrobotics to debut AI thermal scanner & social distancing camera.

Jan

Honeywell Survey Reveals 68% Of Surveyed Workers Do Not Feel Completely Safe In Their Buildings

Nearly a quarter of remote workers would quit before returning to a risky worksite.

Jan

Elo Introduces M50 Android-Powered Mobile Computer

The handheld computer has a 5.5-inch HD touch display, integrated 8 MP Camera, 2D barcode scanner and NFC and is powered by Android 10 and Google Mobile Services

Jan

Aclaimant Launches Artificial Intelligence and Predictive Modeling Solution Aclaimant Insights

New solution enables organizations to actively manage risk through artificial intelligence and predictive analytics.

Jan

GigNet Signs Agreement With Four Hotels to Provide Secure, High-Speed Connectivity

Hotels include: The Royal Cancun, The Royal Sands, The Royal Haciendas, and The Grand Residences

Jan

7shifts - Gusto Partnership Integrates Scheduling with Payroll

Integration brings together scheduling and payroll – to increase operating efficiencies, reduce workload, and help operators take better care of their teams.

Jan

Zoox Deploys Targeted Direct Advertising Channel Abilities for Zoox Media Platform

Innovator of big data customer profile technology integrates with telecommunications providers for even greater efficiency and profitability in creating personalized marketing campaigns.

Jan

Digital Passes to Boost Consumer Confidence Says GlobalData

Digital passes or health certificates enhance efficiency, safety and data privacy.

Jan

BeyondTV and LG Business Solutions partner to Provide Italian Hotel Market With Advanced Content Casting Technology

Collaboration will offer regional LG customers access to user-friendly BeyondTV GuestCast™ solution designed specifically for hotel environments.

Jan

Hotel Henry Urban Resort Conference Center Salutes Maestro PMS Ease of Use, Service and Support

Sister property, Mansion on Delaware Avenue, also relies on the company’s cloud hosted browser-based property management system and its exceptional 24/7 Diamond Plus service

Jan

ASSA ABLOY Global Solutions Implements Latest in Door Lock Security and Contactless Digital Key Convenience at Hilton Surfer's Paradise Hotel & Residences

Iconic Australian Gold Coast property upgrades to VingCard Signature RFID with Mobile Access and leverages integration with guestroom lights and thermostats for enhanced guest comfort.

Jan

SONIFI and IDM Hospitality Complement Local Community Appeal with Travelers’ Modern Technology Expectations

Global technology provider SONIFI Solutions and hospitality management group IDM Hospitality are partnering to support local economies and community tourism with destinations that celebrate the past, present and future. Hotel Millwright, located in a cluster of traditional German villages in Iowa known as the Amana Colonies, is one of IDM’s latest properties to revitalize a historic landmark that attracts modern travelers.

Jan

Jurny Enters European Serviced Apartment and Aparthotel Market with New London Location

Following New Partnerships in Tel Aviv and Panama, Next-Gen Tech Platform is Set to Open its First London Location This Month.

Jan

Duetto Welcomes Back RLH Corporation

RLH Corporation has started the redeployment of Duetto's pricing application, GameChanger, and its reporting and forecasting tool, ScoreBoard, across its owned and leased hotels.

Jan

INTELITY Receives 4th Patent for Its Hospitality Technology Platform

The new patent reflects INTELITY’s deep commitment to innovation in the space of staff collaboration and platform integrations.

Jan

New LG OLED Gallery Series Hotel TVS Deliver Premium Hospitality Experience

TVs are created specifically for luxury hotel brands seeking to attract and engage premium guests.

Jan

Hotel Operator Launches GuestEQ Messaging Platform to Elevate the Guest Experience

GuestEQ allows hotels to communicate with guests via SMS text message and streamline hotel operations by creating action orders for housekeeping and maintenance.

Jan

Win-River Resort & Casino Selects Agilysys Solutions To Streamline Guest Self-Service and Improve the Guest Journey

Customer expands Agilysys partnership with rGuest Express and IG OnDemand cloud-native SaaS contactless mobile products.

Jan

Industry Leaders Join Forces to Create Etherio Group and Expand Meeting/Event Planning, Incentive Services

MeetingAdvice, Global Meetings & Incentives, ABC Global Services, CCRA International and Matchstick Creative unite under single ownership.

Jan

UniFocus Announces Investment from Strategic Growth Partner, The Riverside Company

Partnership allows UniFocus to further advance its platform for the hospitality industry and expand to new markets.

December 2020

Dec

Infogain Buys AI, Analytics Company Absolutdata

Absolutdata’s AI and Analytics are paired with Infogain’s digital platform.

Dec

Study: 76% of Meeting Planners Are Now Rebooking

Respondents to Knowland's 2020 Meeting Planner Survey say that flexible low-risk hotel contracts are extremely important.

Dec

mCloud Connects 10 New York Buildings in New Multi-Site Commercial Building Campaign

Customers include franchises for notable brands including some of the world’s largest restaurant chains.

Dec

QOS Networks Enables Enterprise Customers with Addition of Managed SASE and SD-WAN Solutions

QOS Networks is the market leader in edge managed services with a focus on cloud enablement, security, and network visibility for businesses of all sizes.

Dec

Waitbusters Offers Free Online Ordering and Delivery for 2021

For all new restaurants that sign up to use the software in the month of December, Waitbusters is offering 12 months free of subscription and commission costs.

Dec

Zoox Smart Data Poised to Continue Rapid Growth in 2021

Provider of big data profile technology bolsters presence in key hospitality, casino and travel markets with the ongoing expansion of its global customer base.

Dec

Why Contactless Technology Should Be Your Next Bet

This infographic from Angie Hospitality illustrates the growth and business case for contactless technologies in hospitality.

Dec

The Office Holiday Party is 'On' at Deliverect

Third-party delivery order integrator uses VR to bring employees together this holiday season. Deliverect is using AltspaceVR, a VR events space, to host its company holiday party.

Dec

Cvent Partners with Aimbridge Hospitality with Preferred Access to Industry-Leading Event Diagramming and Virtual Site Tour Technology

Leading global hotel management company to leverage Cvent solutions to attract more group business and support a safer return to in-person events.

Dec

White Paper Finds a Key to Post-COVID Recovery in the Dishroom

Increased operational efficiency, cost savings and the promotion of a more balanced, sustainable, human ecosystem on property may begin in an unexpected place: the hotel dishroom.

Dec

Linda Kahangi Appointed as Chief Information and Operations Officer at Nomadix

She will provide strategic guidance over operations, technology infrastructure, information security, network operations center (NOC) and customer service management.

Dec

Welbilt, Apex Supply Chain Technologies Partner to Supply Automated Contactless Pickup Lockers

The Merco food order pickup solution can be integrated into a restaurant's existing digital ecosystem, providing deeper data and analytics to improve planning and efficiency.

Dec

Amadeus Renews Long- Standing Relationship with IHG for Business Intelligence Solutions

The continued exclusive endorsement of Amadeus' Demand360, Agency360, and RevenueStrategy360 solutions provide the insight needed to increase booking demand and revenue.

Dec

Raines Hospitality Completing Portfolio-Wide Transition to Aptech

Nineteen properties will be live with Aptech’s PVNG enterprise accounting solution by January, and soon training will begin on Aptech’s NEW Execuvue business intelligence solution.

Dec

Contact Tracing App Adds Visitor Log Feature

Visitor Log allows for restaurants and businesses required to maintain a visitor log without asking health screening questions.

Dec

Cvent Signs Multi-Year Technology Agreement with Radisson Hotel Group to Drive Transient Business Growth

Deal for Cvent Transient Business Intelligence signals Radisson Hotel Group’s commitment to leveraging innovative technology to help maximize its corporate travel segment.

Dec

Rochester Institute of Technology (RIT) Implements Agilysys Point of Sale & Cloud-Native Contactless Food Service Management Solutions

Agilysys SaaS Solutions to support social distancing while streamlining campus dining.

Dec

Jurny Partners with Pensio Global and Grupo VerdeAzul to Expand International Portfolio

Jurny to enhance guest experience and streamline residential condominium resort hotel operations.

Dec

Restaurant/Bar Games Provider Launches App

For restaurants offering live hosted trivia or bingo nights, Let's Do Entertainment has rolled out a contact-free app that replaces game sheets.

Dec

Knowland Announces U.S. Meetings and Events Data for November 2020

Leader in group hospitality analytics sees meeting growth continue to rise month over month.

Dec

Brink POS Integrates with Mobivity’s Recurrency

Restaurants using Brink POS can now utilize Mobivity’s Recurrency AI/machine learning to analyze the various data from their POS.

Dec

IntelliSite Acquires Broad Sky Networks, Forms Holding Company

IntelliSite forms EPIC IO Technology, creating fast-growing privately held tech company combining IoT and AI solutions to worldwide managed wireless internet connectivity.

Dec

British Tech Company Launches ‘Fit To Fly’ Secure Health Passport for Air Travel

Firm warns airlines of serious threat to air travel security from fake COVID test certificates & health passports with unsecure QR code technology.

Dec

Square Introduces Shift Scheduling

Square now has a complete suite of labor management tools.

Dec

Star Micronics Debuts USB Cash Drawers for Value, Max Series

Star’s new USB Cash Drawers allow users to manage cash with or without a receipt printer.

Dec

Sofitel Legend The Grand Amsterdam Begins Digital Upselling Journey

Pre-arrival emails offer additional digital opportunities to communicate with guests and upsell hotel amenities.

Dec

New Delivery Service Debuts

Drive Kindness has partnered with Olo's Dispatch platform and is planning expansion through 2021.

Dec

Morongo Casino Resort & Spa Turns to Beekeeper to Engage Staff Post Pandemic

With 1,850 employees and a desire to keep workers and the community safe, this Native American luxury operation relies on Beekeeper to digitalize its communications and keep employees engaged and productive.

Dec

Presto Rolls Out New Solutions, Expands Market Base

Over the past 12 months, Presto has doubled its customer base and is helping thousands of restaurants go contactless.

Dec

Half of American Travelers Say They’ll Take the COVID-19 Vaccine as Soon as Possible

Vaccine news and rising COVID-19 infection rates having minor impact on long- and short-term travel intentions and perceptions of how safe it is to travel.

Dec

Zoox Smart Data Enables Hyper-Targeted Local Advertising Capabilities for Hotels

New localization functionality augments Zoox's big data guest profile capabilities to drive enhanced experience personalization and even greater hotel revenues.

Dec

PathSpot Partners with Opus to Prioritize Restaurant Employee Safety Training

The partnership will allow PathSpot to offer Opus’s mobile-first training solution to its customers, including restaurant owners and managers, to educate users on the hand scanning technology and enhance the onboarding experience.

Dec

Operto and Mews Partner to Enhance Smart Stay Tech for Hotel Customers

Hotels using Mews PMS tech will now have access to Operto's collection of curated hardware and custom-built software for IoT technology.

Dec

Full-Service Restaurant Transactions Underscore Need for Stimulus

TableSafe's transaction volume reflects reversal of recovery for restaurant industry.

Dec

Senior VP at Oracle Joins AHLA Board

AHLA’s Board represents leaders from all sectors of the lodging industry, including brands, owners and real estate investment trusts (REITs), management companies, independents, and state associations.

Dec

RMS Introduces a Refreshed PMS for Hotels

The new version introduces a brand new module market that gives users the ability to activate integrations and expand system functionality themselves, and includes enhancements to other features including advanced security protocols, interactive dashboards and contactless guest solutions.

Dec

Square Adds DoorDash to its On-Demand Delivery Platform

Sellers can dispatch delivery drivers for orders placed directly on their website through DoorDash Drive.

Dec

Journera Brings Aboard Five Diverse Travel Companies in New Customer Expansion

They include companies in the duty free, homeshare, parking, car service and airport shuttle sectors.

Dec

Cunard Extends Pause in Operations

Guests who have had their voyage cancelled will automatically receive a 125% Future Cruise Credit, providing an additional 25% on any monies paid, to redeem against a future voyage.

Dec

Olea Kiosks Partners with UrVenue

Self-service kiosk solutions enables venues and hotel properties to layer in another customer touchpoint that drives self-service revenue with transactions that are contactless, resource-free, branded, and always open for business.

Dec

Boutique Anatolia Hospitality Group Selects IDeaS G3 Revenue Management System

Family-owned Greek hotel organization turns to IDeaS to gain better insights into data through accessible automation.

Dec

Knowland Announces the Passing of CEO Robert Post

It is with profound sadness that Knowland announces the passing of Knowland CEO Robert Post. Bob passed away unexpectedly on December 4, 2020. We extend our most heartfelt condolences and sympathy to Bob’s family. Our thoughts are with them at this most difficult time. Bob joined Knowland in 2012 as an investor and a member of its board of directors and in 2013 he took the role of executive chairman. In May 2019, he became CEO, bringing decades of experience to the company as a successful entrepreneur and veteran technology company leader.

Dec

The Inn at Harbor Shores Waterfront Resort and Condo Residences Leverages Maestro PMS and Intelity Integration to Enhance Contactless Guest Experiences

From instant contactless guest requests, F&B ordering via in-room tablet, and mobile check in/out user-friendly app features, the integrated solution is connecting guests with a sophisticated and personalized journey.

Dec

Consumers Come Clean In Honeywell Survey: Cleanliness And Hygiene Top Priority When Choosing Flights, Hotels

U.S. survey respondents cited cleanliness as the top deciding factor for travelers selecting which airlines to fly and which hotels to book.

Dec

Epson’s Next-Generation LightScene Laser Projectors Unleash Dynamic, Experiential Content for Companies, Designers and Artists

New LightScene EV-110 and EV-115 Combine Lighting and Digital Projection to Create Captivating Art, Signage and Décor Displays.

Dec

Parklane Hotel Creates World-Class Conference and Hospitality Facilities with JBL Professional Audio Incorporating BSS Audio, Crown and Soundcraft

ALA Equipment Company installs JBL Professional Audio system in the Parklane Hotel to deliver an exceptional guest experience.

Dec

Three Sages Partners with SONIFI Solutions to Offer Fitness and Wellness Content to Hotel Guests

Hotels with SONIFI’s interactive TV platform now have the option to offer guests free on-demand workouts and exercises from Three Sages, ranging from high-intensity routines to yoga flows, mindfulness practices and guided relaxation techniques.

Dec

Best Western Plus Cotton Tree Inn- Sandy Adopts BeyondTV GuestCast by Hotel Internet Services to Cater to Guest Demands for Access to Streamed Content

Utah-based hotel ensures that guests can achieve total control over in-room entertainment with hassle-free personal device to TV casting abilities.

Dec

Hand IQ Launches Smart Handwashing Assistant

Using sensors and Bluetooth technology, The Hand IQ assistant reminds people to wash their hands and guides them through the process. The mobile app reinforces team and individual accountability through compliance data dashboards and real-time reporting.

Dec

Whistle Messaging Achieves AWS Travel and Hospitality Competency Status

Whistle Messaging, Inc. (Whistle) – a leading Guest Messaging Platform – has announced today that it has achieved Amazon Web Services (AWS) Travel and Hospitality Competency status. This designation recognizes that Whistle has demonstrated deep experience helping customers transform their business from behind-the-scenes operational efficiencies to guest-facing customer experiences.

Dec

Virdee and SALTO Systems Partner to Deliver Contactless Arrival and Entry Solutions Across the Built Environment

Integration accelerates the roll out of Virdee’s API-first, contactless check-in and check-out solutions.

Dec

Volara Achieves AWS Travel and Hospitality Competency Status

Designation demonstrates Volara’s deep experience in helping hotels deliver contactless guest engagement and touchless room controls via Amazon Alexa while protecting guest privacy and hotel proprietary data.

Dec

HungerRush Buys AI-Driven Text Message Ordering Solution

OrdrAI self-service ordering drives revenue for restaurants that want optimize no-contact options.

Dec

Knowcross Announces Launch of COVID-19 Ready KNOW Housekeeping

New features include: Staff Health Assessment module, Dynamic Task Sheets, and Flexible options to offer guests the option to opt-out of cleaning.

Dec

Reltio Achieves AWS Travel & Hospitality Competency

Reltio provides a cloud-native multi-tenant multidomain MDM platform that delivers real-time data at scale.

Dec

LoungeUp Acquires Dmbook Pro to Improve Guest Relationship Management

Dmbook Pro is a virtual assistant for hotel management.

Dec

Applova Offers a Free Digital Menu

The free digital menu and custom-generated QR code can be created in a few minutes on applova.io/onthehouse.

Dec

Oaky Provides Oracle Cloud and Opera Cloud PMS Customers with Automated Digital Upselling

Oaky is integrated with Oracle Cloud and now available in the Oracle Cloud Marketplace.

Dec

British Tech Firm Launches 5 In 1 Secure Health Passport Wallet for COVID Testing & Vaccinations for International Travel & Mobility

Cross border platform is being used for air travel, return to work, school, hospitality & soon sports stadiums.

Dec

On-Premise Event Coordination Gets a Tech-Savvy Upgrade with New Easy-to-Use Software

ORO's platform consolidates event planning spreadsheets, binders, and contracts into a purposefully designed platform that is optimized for speed and productivity.

Dec

Volara Partners with Butler Hospitality and Synergy Global Housing to Bring Roomservice to Guests at Synergy Chelsea NYC

With Volara-powered Google Nest Hubs in each corporate residence, guests scan an on-screen QR code to access an in-room restaurant menu with orders prepared at one of five hotel hub kitchens in Manhattan

Dec

HotSchedules Operates Under Fourth Brand

Under the rebrand, HotSchedules will continue to be the flagship workforce management solution for Fourth in the United States.

Dec

ASSA ABLOY Global Solutions Equips TownePlace Suites by Marriott St. George With Mobile Access and Latest in IoT Lock Security

Extended-stay hotel upgrades to VingCard Classic RFID to provide enhanced safety and contactless convenience while streamlining operations and reducing energy costs with room occupancy detection.

Dec

Outback Steakhouse Adds Gift Cards to Curbside Menu

The new gift card drive-up service offers safety, convenience and comfort.

Dec

Atomize Becomes First RMS to Ingest OTA Insight’s New Forward-Looking Data Sets

Partnership allows Atomize users to better understand traveler intent, helping them build strategies to capture recovering demand with the right rates and offers.

Dec

Sharp NEC Display Solutions Introduces MultiSync ME Series Displays For Mainstream UHD Digital Signage Needs

Fully commercial large format display lineup built as an affordable, yet reliable ultra high-definition digital signage option.

Dec

Hughes Positioned as a Challenger in 2020 Gartner Magic Quadrant for Managed Network Services

Hughes also distinguished as a leader on the 2020 Frost Radar for North American Managed SD-WAN Services.

Dec

Phonesuite Direct Spins Off Phonesuite

Scott Jamison is heading up new leadership team for standalone company.

Dec

Outsourced HR Company Targets Restaurants

Table HR takes care of HR processes externally and minimizes liability for hospitality-industry business owners, so that they can focus on building additional revenue streams through outdoor dining and delivery during COVID-19.

November 2020

Nov

Hotel Vin, Autograph Collection Partners with Hotel Internet Services

HIS industry expertise ensures a seamless and reliable online connection for Hotel Vin guests.

Nov

IDeaS and Mews Partner to Provide Two-Way Data Exchange

Technology award winners seamlessly connect leading RMS and PMS solutions to transform hotel productivity and guest experience.

Nov

Impact Kitchen Relaunches With New Tech Suite and Ordering App

The new loyalty app enables customers to order, pay, and collect points while directly supporting Impact Kitchen.

Nov

inhousedelivery.com Launches All-in-One Delivery Solution

Now available in beta, inhousedelivery.com enables restaurants to quickly and easily manage online orders, driver scheduling, and delivery management, with no third-party commission.

Nov

Olo Releases Curbside Arrival Notifications, Dine-In, Virtual Restaurant Support, and Other Enhancements

New features across the platform help customers adjust to off-premise shift.

Nov

Expedia Group Rev+ Now Available in Sabre's SynXis Platform

Partnership makes real-time market insights available to hoteliers.

Nov

World Cinema (WCI) Provides a Total WiFi Connectivity Solution for Newly Launched Long-Term Hotel Concept stayAPT Suites

WCI’s ImpruviX provides a robust, secure high-speed connectivity solution for stayAPT Suites, providing WiFi full range secure connections wherever the guest is in the property.

Nov

RoomKeyPMS Releases Enhancements to Mobile Check-In with Automated Pre-arrival Emails

The features make the check-in process efficient by allowing guests to stay informed with relevant emails at the right time, socially distance, and check-in efficiently saving hotel team time during lower staffing levels.

Nov

Resonai Launches Vera Concierge, an Augmented Reality, Artificially Intelligent App for Commercial Buildings

Built on Resonai’s AI platform, Vera, the app provides contactless indoor navigation with Integrated AR content for personalized assistance.

Nov

Circa Partners Exclusively With UrVenue Technology for Stadium Swim and Circa Sportsbook

UrVenue platform used as a safe and contactless way to book various hospitality areas.

Nov

M3, HotStats Partnership Integrates Key Hotel Benchmarking Data for Comprehensive Financial Reporting

M3 now offers intelligent market analysis from combined 12,000+ global hotel properties through HotStats' proprietary data index

Nov

Vonage Contact Center Helps Hotelbeds Handle the Challenges of a Global Pandemic While Boosting Customer Experience

Hotelbeds chose the Vonage Contact Center for its deep Salesforce integration, omnichannel, routing and reporting capabilities.

Nov

RMS Unveils New and Improved Internet Booking Engine

IBE enables properties to accept direct online bookings from any device in real time and integrates with all other RMS distribution and property management features.

Nov

Amadeus: New Consumer Research Reveals How Technology Can Boost Traveler Confidence and Accelerate Demand

42% of respondents say mobile applications that provide on-trip notifications to inform about localized outbreaks and changes to government guidance would help boost their confidence to travel.

Nov

iPourIt Introduces a Business Intelligence Platform for the Self-Pour Market

TapVision leverages consumer data accumulated from iPourIt self-serve beverage dispense operations to provide powerful operational insights and reports.

Nov

Cendyn Announces Next-Generation Customer Data Platform, Starling

Starling unites, transforms, cleanses, and enriches millions of data points.

Nov

Honeywell Launches New Products to Improve Air Quality in Commercial Buildings

Honeywell Electronic Air Cleaners with UV Systems remove impurities from the air and provide filtration and disinfection without a significant pressure drop.

Nov

UgoVirtual Appoints Michael Cohen as CEO to Lead Rapid Growth in the Virtual/Hybrid Event and AR/VR Solutions Market

Provider of comprehensive virtual and hybrid event solutions platform taps technology industry veteran and AR/VR visionary to lead strategic global growth initiatives.

Nov

Square Debuts Kitchen Display System

Square’s product-line extension for restaurants improves efficiency, communication, and accuracy for restaurants.

Nov

Aimesoft Releases Multimodal AI-based Virtual Receptionist Product AimeReception

Aimesoft also offers similar virtual clerk software packages that are specifically tailored for hotels (AimeHotel), retail stores (Aime AIShop), and hospitals (AimeHospital).

Nov

Red’s Savoy Pizza Adds Order & Delivery to Paytronix Digital Guest Engagement Platform

As online orders edge up, brand consolidates guest transaction data across in-store and off-premise channels.

Nov

Bartech Unveils BarTouch Cloud to Enhance Manual Minibar Operations Efficiency

Cloud-based platform enables seamless in-room F&B operations despite reduction in onsite non-essential staff, while minimizing costs and enhancing data security.

Nov

Johnson Controls Launches Smart Fire Sprinkler Monitoring Solution

24/7 remote monitoring capabilities through the cloud helps prevent system failure, building damage and operational downtime.

Nov

New SpotOn Contact Tracing Software Helps Restaurants Operate Safely Amid COVID-19 Precautions

SpotOn’s new product leverages reservations management software to record and store necessary contact tracing information, which ensures that if a business needs to alert customers to a COVID-19 event, their contact information is easily accessible.

Nov

Hook & Reel Selects Revel to Improve Operations Across 50 Restaurant Locations

Hook & Reel wanted a POS that would provide ease-of-use for servers, while also improving order accuracy and speed of service.

Nov

OrderBoard is the Latest Dynamic Addition to Orbital’s Car-Link Series

OrderBoard is designed to address the limitations of remote location infrastructures, handling contactless payments, F&B kitchen orders, delivery, stock control and reporting in a fast, reliable and powerful data-efficient package.

Nov

Silverware Announces Integration Partnership with Cuboh to Aggregate Online Orders

Cuboh replaces multiple tablets at the front of house with a single proprietary tablet capable of 86ing items, accepting and rejecting orders, executing refunds, adding upcharges to orders, and sending all information in real time to the Silverware point-of-sale system.

Nov

MGM Resorts Builds Customer 360 with Amperity’s CDP to Redefine Customer Experience and Marketing

With Amperity’s platform assembling a Customer 360 and making it readily available, MGM is reaching their customers with messages and promotions at key moments before, during, or after guest visits to provide an elevated experience and drive more engagement.

Nov

Interface Security Systems Introduces New Business Text Messaging App for Restaurants

New Two-way Mobile Text Messaging App Enables Restaurants to Communicate with Customers Using Existing Published Business Phone Numbers

Nov

Zonetail Partners with Routier to Bring AI Contactless Multilingual Guest Messaging

Integration partnership enabling 25,000+ AAHOA affiliate hotels, and other Zonetail hotel partners, to digitally communicate with guests using the Zonetail app, or by using Routier, connecting guests and staff via SMS/text, Instagram, Twitter, WhatsApp, WeChat, Facebook, Line and others.

Nov

Toast Go® 2 and Toast Order & Pay® Is a Contactless Suite that Empowers Restaurateurs to Keep Guests Safe and Grow Average Check Size

Toast customers increase orders by 31 percent with Toast Go® 2, check size by 45 percent with Toast Order and Pay® despite continuous industry changes due to the COVID-19 health crisis.

Nov

Mass Rollout Bringing 900 Hotels onto Maestro PMS Browser Version 5.5 in 2020 at No Cost to Clients

Maestro shows its 43+ year service commitment by implementing portfolio-wide PMS upgrade to better prepare independent operators for the ‘new normal’.

Nov

Alpine Investors' ASG Acquires ProfitSword

This deal marks the 30th acquisition for ASG and the 2nd in the ASG Hospitality Technology vertical.

Nov

Victorian Townhouse with Control4 Automation Draw New Crowds as COVID-19 Transforms Travel

Boutique luxury lodging integrates high-tech room controls for guests and COVID-friendly operations through remote system management.

Nov

McDonald’s Operator McBee Enterprises Combats COVID-19 With Squadle Food Safety Technology

Prominent franchise streamlines compliance with digital checklists and food safety procedures across Massachusetts based multi-unit restaurant chain.

Nov

FreshAir Announces Unique and Highly Effective Smoking Detection System for Hotels

FreshAir announces unique and highly effective smoking detection system for hotels.

Nov

UniFocus Announces Wearable Technology Integration through Mobile App Enhancements

UniFocus Mobile harnesses wearable technology to facilitate quicker decision making and improved productivity.

Nov

Maidbot Partners with Reckitt Benckiser to Drive Confidence in Hospitality Cleanliness

Not just a robotic cleaner, Rosie can track environmental data from temperature and humidity to Wi-Fi signal strength.

Nov

Sharp NEC Display Solutions Expands USB-C Connectivity Within NEC MultiSync EA Series

Building on the success and core feature set of the NEC MultiSync EA Series, these new models provide a feature-rich experience for the enterprise environment with USB-C connectivity and charging capability.

Nov

Epson Announces Availability of Six Projectors Designed for Laser-Focused Learning and Custom Signage

Affordable, Feature-Packed Ultra Short-Throw Models Empower Creative Minds and Engage Students Virtually Anywhere

Nov

Saranac Waterfront Lodge Opens with IDeaS G3 RMS Implemented for Automated Revenue Optimization

Skyward Hospitality selects IDeaS G3 RMS to maximize every reservation as it opens its first property amid COVID disruption in a competitive marketplace.

Nov

Amadeus Combines Forward-Looking Occupancy and Rate Data in New Business Intelligence Solution

RevenueStrategy360™, a new solution from Amadeus, provides the hotel industry’s most comprehensive market insight to support recovery.

Nov

22Miles Supports Touchless Interactivity for Displays, Announces Secure Mobile Control Feature Now Available for Free

Touchless access and control feature for digital displays, video walls, and kiosks now available free for select new and existing 22Miles clients to support post-pandemic needs.

Nov

Paytronix Introduces Subscription Programs

Turnkey program enables restaurant and c-stores to launch a subscription program.

Nov

HP Introduces All-in-One Solution

HP Engage One Pro blends performance and sleek design in a flexible and durable point-of-sale system.

Nov

WANAAHA Casino Launches Theatro’s In-Ear Communication Platform to Drive Team Engagement and Elevate Guest Experience

California gaming operator empowers every member of its team to communicate, collaborate and access necessary information through Theatro’s mobile IoT platform

Nov

RESIDE Worldwide Teams Up with Virdee to Implement “Touchless” Check-In Technology Solution

Solution enables seamless customer arrivals while providing safe access to properties.

Nov

SEKO-Bringg Partnership to Offer Consumers Visibility, Control of Deliveries

Via a SMS link to a self-service web app, customers can track their deliveries in real time.

Nov

Hotel Drover Selects Knowland to Build Group Business Pipeline Through Targeted Prospecting

Ahead of grand opening, sales staff harnesses the power of business intelligence to gain competitive edge and ensure profitability.

Nov

HP Enhances Retail Experiences with Powerful All-in-One Solution

HP Engage One Pro blends outstanding performance and sleek design in a flexible and durable point-of-sale system.

Nov

Quality Inn Montgomeryville Adapts to Future of Streamed Guestroom Entertainment

Choice Hotels property implements hospitality-designed casting platform to provide guests with instant, convenient and secure access to personalized content on guestroom televisions.

Nov

Global DMC Partners Releases Results of Q3 Meetings & Events Survey

Insights include that nearly three quarters of planners are moving live events to virtual or hybrid formats for 2021, and that a majority believe the COVID-19 vaccine is the key to bringing back face-to-face events.

Nov

Videotel Digital’s Touchless WAVE to Play Now Works with Interactive Players

When incorporated with Videotel Digital’s interactive media players, WAVE can also allow an active viewer to interact with a kiosk or touchscreen without fear of contamination.

Nov

HCN and Intello Team Up to Bring Contactless Communication Solutions to the Hospitality Industry

From voice enabled commands, guest mobile WiFi access, contactless meal delivery, smart thermostats, and so much more, HCN and Intello deliver the ultimate post-COVID response to the industry.

Nov

Arkansas State Parks Relies on Maestro Web Browser PMS at 29 Lodging Destinations

Operator of grand lodges, cozy cabins, and campsites discovers the grass isn’t always greener when switching tech providers; Maestro is proving to be its No. 1 PMS choice.

Nov

Russell Partnership Technology Launches Hotel Forecast Toolkit to Assist with Recovery

With hoteliers struggling to build accurate financial forecasts due to COVID-19, Russell Partnership Technology has created a low-cost forecast toolkit to help staff more clearly understand their future.

Nov

Hospitality Industry Veteran Peggy Bianco Joins Journera as Senior Advisor

Bianco to provide strategy and speed adoption of Journera with lodging brands

Nov

U.S. Payments Forum Releases New Resources

New Resources Cover In-store Contactless Payment Limits, Card-Not-Present Fraud Mitigation and Communication Best Practices for Transit Open Payment Acceptance

Nov

Research From travelhorizons Reveals Americans Aren’t Staying Home for the Holidays

Between November and early January, 36% of travelers intend to stay at a hotel, 20% at a resort, and 17% at a bed and breakfast or in a short-term rental.

Nov

OmniExperience launches OmniConnect

OmniConnect is a SaaS based video conferencing, IM and notification solution via the Microsoft Cloud.

Nov

Bluezone By Middleby Patented Indoor Air Purification System Now Available

Company says it destroys 99% of indoor airborne viruses with no-filter technology and are available for indoor use at restaurants.

Nov

Internova Travel Group Adopts Health Security Verification Platform

Partnership with Forbes Travel Guide and Sharecare verifies consistency in hotel health safety standards

Nov

STRATACACHE Launches LINQ Intelligent Tablets

The tablets were designed by consumer engagement experts.

Nov

Blue Water Resort & Casino Streamlines Guest Self-Service and Improves the Guest Journey

Customer expands partnership with Agilysys to enable mobile check-in and promote a contactless user experience.

Nov

Surface Technology Company Silver Defender Launches Antimicrobial Touch Screen Protectors and Face Masks

The technology is activated by light, air pressure and touch.

Nov

Traction Guest Launches Return-to-Work Solution to Help Businesses Safely Bring Employees and Essential Visitors Back Onsite

Systematically addresses workforce health and wellness, bridging a critical duty of care gap in many global risk management and return-to-work programs.

Nov