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Latest Bulletins

June 2018

Jun
19

Viceroy Hotel Group Will Debut New Samsung/ALICE Smartwatch

Samsung, ALICE show off their new joint venture at HITEC
Jun
19

Pita Pit Launches Loyalty Program

Partners with LevelUp and Olo for new loyalty program, online ordering & third-party delivery
Jun
19

Martello Expands Network Performance Portfolio

Flexible, modular software and SD-WAN solutions address the network performance challenges of real-time communications, for a better guest experience.
Jun
19

ASSA ABLOY Hospitality Adds Cloud-Based Security

Vostio Access Management System is cloud-based and designed specifically for hotels
Jun
19

SiteMinder Solves Hotel System Connectivity

SiteMinder Exchange enables integration of hotel property management systems and applications
Jun
18

Proxce Unveils Guest Experience Platform for Enabling Personalization on  IoT Devices

Platform enables hospitality businesses to leverage IoT and smart devices for delivering seamless and personalized guest experience.
Jun
18

Hotelogix, Airpay to Offer Mobile POS Payment Terminal to Hotels

Hotelogix, a provider of cloud-based Property Management System has partnered with Airpay Payment Services to offer an end-to-end payment services to hotels. This integration will help hotels centralize the payment process -  pre-authorized for bookings received from OTAs, websites, or on the terminal at the hotel at the time of check-in or check-out. With this integration in place, all payments are centralized, and hotels get better control and data analytics etc. They can now even do customer profiling, especially guests staying across chain properties.
Jun
18

Four Seasons Hotel to Debut Comcast’s X1 in All Guest Rooms

Four Seasons Hotel Philadelphia at Comcast Center will feature X1 Video Experience in all guest rooms when it opens this winter  
Jun
18

Roxy Teams Up with Sensory to Pair its Speech-Enabled Concierge System with Branded Wake Words

Roxy’s partnership will allow hotels to strengthen brand value with custom device wake words
Jun
18

Hotel Internet Services Reveals New BeyondTV Features

New features include the ability to rent streamed video content and guests can use their voice to control television and room amenities.
Jun
16

Bartech Unveils New Hotel Minibar Solutions

Technology will be on display at HITEC 2018 booth 1420
Jun
15

Hotel Invests in Staff Communication, BOH Solution

The Colony Hotel selected ALICE to upgrade their staff communications and back of house operations
Jun
15

Interstate Hotels & Resorts Enhances Sales Team Efficiency, Outperforms Goals

Since implementing ProfitPace, hotel-level sales data is automated, not manually entered
Jun
15

Dan Fernandez Joins Concord Hospitality as VP of Digital Marketing

Hospitality industry veteran has more than a decade of experience  
Jun
15

dormakaba Introduces Ambiance Mobile Tablet Keycard Encoding Flexibility  

 Ambiance Access Management software now available for all Saflok users
Jun
15

HAPI Enables Digital Key Provider STAYmyway

HAPI provides seamless PMS integration that allows startup hotel locking tech provider to expedite launch
Jun
15

SICOM Buys Self-Order Point of Sale Solutions Provider

With the NEXTEP deal, SICOM expands into managed food service and fast casual restaurants
Jun
14

Things to Consider When Buying Mobile- and In-Room Technology

In-Room and Mobile Solutions Checklists help hoteliers shop HITEC
Jun
14

Self-Audit Questionnaire Helps Hoteliers Evaluate AV Tech Strategy

EMD’s online questionnaire helps hoteliers determine where their AV is falling short
Jun
14

Integration Empowers Restaurants to Make Personalized Offers

With POS and customer engagement integration, restaurants can make targeted offers driven by data analysis
Jun
14

Cabletime Introduces Live TV and TV-On-Demand Solution

Roomtime is designed for the hospitality and hotel market
Jun
13

Beekeeper Achieves ISO Certification to Protect Hotels' Data

ISO 27001 demonstrates that an organization is actively managing its data security, a key component of GDPR
Jun
13

Partnership Brings Preordering to Restaurants

Preoday partners with U.S. ordering provider placeNorder
Jun
13

ASFONA Transitions to an Independent, Non-Brand Affiliated Hotel Owner/Operator Association

Meeting addresses the association's newly expanded role, comprising all major international hotel companies, their owners and franchisees
Jun
12

One Device for Surveillance Video, Network Attached Storage

NETGEAR teams with Arcus Global Inc.on solution
Jun
12

Sonesta St Maarten Hotels Choose Cloud-Based Revenue Analytics

The Rainmaker Group to provide revenue and profit analytics to Sonesta St Maarten properties affected by Hurricane Irma
Jun
12

MSC Cruises Launches  Digital Personal Assistant

The virtual assistant Zoe is now on 4 of the company’s ships
Jun
12

Custom Business Solutions Signs POS Solutions

POS Solutions is the newest NorthStar Point of Sale Dealer
Jun
12

Chris Tomasso Named CEO of First Watch Restaurants

Tomasso to succeed Ken Pendery who will become executive chairman of the board
Jun
12

Quiznos: Under New Ownership

High Bluff Capital Partners buys all of Quiznos assets
Jun
11

Dave & Buster’s Adds VR Attraction

Restaurant can centrally manage and power the Jurassic World VR attraction at 110+ locations thanks to VRcade AMP’s cloud-based architecture
Jun
11

Natural Grocers Signs On with Labor Management Solution

Retailer uses HotSchedules’ forecasting and labor management to improve scheduling, increase productivity and inform management decisions
Jun
11

Jayson Tipp Named CEO of Pincho Factory

Pincho co-founder and CMO Otto Othman named executive chairman
Jun
11

Staff Training, Retention Among Top Challenges for Restaurateurs

Toast's "Restaurant Success in 2018" report reveals optimizing speed/efficiency and retaining customers were top concerns
Jun
08

Agilysys' Latest PMS Includes Web-Based User Interface

New kiosk allows self check-in and checkout
Jun
08

Fourth IDs Emerging Restaurant Tech Trends

Connected restaurants of the future are becoming reality with  IoT, automation and data
Jun
07

Alabama Destination Restaurant Signs On with Reservation Management System

Tacky Jack’s uses Waitbuster's Digital Diner to manage wait lines, tables
Jun
07

FoodBAM Simplifies Restaurant Inventory Management and Ordering

Solution helps restaurants streamline ordering, inventory  
Jun
07

Domino's Hotspots: Now Open for Customer Suggestions

This gives customers the option to receive deliveries at locations without traditional addresses
Jun
07

Jamba Juice Franchisee Installs New AP Solution

Plate IQ helps 100+ locations better manage invoices, vendor payments and reports
Jun
07

ASSA ABLOY Hospitality Partners with OpenKey on Mobile Access Keyless Entry Solution

ASSA ABLOY Hospitality and OpenKey have implemented mobile key-based guest access at multiple properties
Jun
07

B.GOOD Names Chris Fuqua CEO

Fuqua is a board member and former Dunkin' Brands executive
Jun
06

Cheryl Henry Takes on CEO Role at Ruth’s Chris Steak House

For 11 years, Cheryl Henry has overseen brand marketing, culinary, information technology and more.
Jun
06

Property Management System Adds Staff Training

SkyTouch University is a new learning management system for hotel staff
Jun
06

Godiva Creates New C-Suite Position: CTO

Godiva hires Phil Crawford, previously with Shake Shack, to fill the role
Jun
06

Avery Dennison Unveils Compliance, Inventory Tracking Products

Freshmarx additions tackle labeling, task management, inventory tracking and compliance
Jun
06

Matrix's New Solutions Include Network Video Recorder  

These NVRs have intelligent software to help detect threats and send instant notifications for real-time security
Jun
05

Telkonet, Volara Create Voice-Controlled Hospitality Environments

The partnership uses Volara’s extensive voice services to control in-room settings
Jun
05

Paytronix Data Insights Hires Restaurant Industry Veterans  

Allen Cerasani, Leslie Wilson-Lopez and Jesse Marshall bring more than 40 years  of restaurant marketing experience
Jun
05

Amazon Alexa Powered by Volara and ALICE Enables Communication

Integration drives voice-enabled hotel staff and guest communication
Jun
05

New Service Helps Hospitality Combat Negative Online Reviews

Food and Beverage Intelligence offers tools to evaluate FOH ops
Jun
04

NFS Technology, ONELAN Unveil Mobile Scheduling Apps

The mobile apps support QR/Bar code scanning for easy check-in/checkout functionality.
Jun
04

Houston Hotel Adds In-Room Digital Signage

ALICE and Percipia outfit The Post Oak Hotel at Uptown  
Jun
04

PAR Technology, Envysion Join Forces on Loss Prevention  

This integration makes it easy for restaurant operators to review in-store operations any time, from any location
Jun
04

Organic Juice Bar Launches Loyalty App

Clean Juice’s new digital engagement program enables customers to order and pay ahead
Jun
01

Wyndham Finalizes Deal to Buy La Quinta

Deal expands Wyndham Hotels & Resorts' midscale presence and hotel network
Jun
01

Evolve Controls Integrates Amazon Alexa Voice-Activated Room Controls

Evolve uses Volara's voice hub for hotels to ensure technologies seamlessly interconnect through a single voice interface

May 2018

May
31

Classic Hotels Adds Guest Streaming from SONIFI

Guests will be able to stream their own content to the in-room TV
May
31

Headspace, KEYPR Partnership Delivers Meditation App to Hotels

Initiative taps into the growing demand from travelers for health & wellness
May
31

Luxury Resort Enhances WiFi, Adds In-Room Streaming

Shephard's Beach Resort adds advanced Wi-Fi and BeyondTV by Hotel Internet Services
May
31

New Chicago Marriott Debuts OLED TVs

Hotel at McCormick Place debuts LG OLED TVs
May
31

Duck Donuts Selects Cloud-Based Software

Donut chain selects PARTech’s cloud-based Brink POS Software
May
31

3D Food Printer Targets Catering, Event Gastronomy Market

Restaurants and hotels can add logos, custom messages to desserts and more
May
30

Fourth Launches Analytics Tools

Tools offer a  balanced view of customer satisfaction with operational performance
May
30

Hotel Expands Use of AI Chatbot

Edwardian Hotels London expands ‘virtual host’ to meetings and events
May
30

B2B Casino Platform Launches Closed Beta on Mainnet

FunFair’s blockchain-based casino platform plans to go live later this quarter
May
30

Hungry Howie’s Loyalty Rewards Ring Up 74% Redemption Rate

In 2017 the carry out pizza chain processed over 850,000 loyalty orders totaling $15M+ in net sales
May
29

Epoque Hotels Implements Revenue Management Software

Miami-based hotel chain selects RevPar revenue management software
May
29

Hotel Selects Cloud-Based Solution to Drive Bookings

Hermitage Bay chooses SiteMinder to connect with a variety of booking systems
May
29

Cape Town Hotel Debuts Guest App

One&Only Capetown uses ALICE to foster communication in real time between guests and staff
May
29

PAR Technology Launches Cloud-Based Food Safety Platform

SureCheck 10.0 is mobile app for food safety and task management
May
29

Noodles & Company Harnesses the Power of Cloud-Based Operating Platform

Fast-casual restaurant uses Clarifi back office solution to support its staff, product and operational initiatives
May
29

Hospitality Technology Opens Nominations for 2018 MURTEC Breakthrough Awards

Nominations are being accepted through July 6, 2018.
May
24

Call for Presentations: MURTEC Executive Summit

Nominations can be entered through the online form and the deadline for submissions is June 24, 2018.
May
23

Mike Wylie to Lead Interstate Hotels & Resorts eCommerce

Hotelier says it has landed “one of the most extraordinary sales & marketing minds in hospitality”
May
23

Appetize Reports Record Growth

POS and mobile payments also introduces updates
May
23

Golden Entertainment Selects Rainmaker to Drive Guest Bookings  

The agreement marks Rainmaker’s expansion in the U.S. gaming market
May
23

SICOM Launches Omni-Channel Point of Sale System

Updated POS was designed with QSRs in mind
May
22

Apex’s Flow-Thru Locker Streamlines Order Pick-Up  

Self-serve kiosk speeds up order pickup
May
22

Michael Goldrich Joins Denihan Hospitality

As VP of marketing, he is responsible for brand strategy and digital marketing
May
22

Zebra Introduces Card Printer

Zebra Technologies Corp. introduced a new generation of intelligent card printers and card design software designed to bring card printing solutions to the hospitality and security industries.
May
22

Blackstone to Buy LaSalle Hotel Properties

Transaction is valued at $4.8B
May
21

Jamba Juice Selects Cloud-Based POS

Smoothie and juice QSR selects Toast to power mext generation ordering  
May
21

ezCater Connects Restaurants with Local Delivery Partners

New platform coordinates delivery for catering orders
May
21

Ziosk Offers Small Restaurant Chains Pay-at-the-Table Solution

Small restaurant chains can tap into efficiencies from digital ordering
May
21

Toast Integrates with Solink

Partnership empowers restaurants with in-store security notifications, loss prevention tools and operations management
May
18

Winnipeg Hotel Adds Sales & Entertainment Engine

The easy-to-use interface allows guests to browse hotel’s services on any screen
May
18

Digital Diner Unveils Omni-Channel Online Ordering Solution

Operators can see the technology at the NRA Show  
May
18

Boston Pizza Adds Mobile Payments to Loyalty App

Guests can now use the MyBP mobile loyalty app to review, split and pay their bills  
May
18

Partnership Enables U.S. Restaurants to Accept Mobile Payments from Chinese Tourists

Millions of Chinese tourists visit the U.S. per year, and they prefer mobile payments
May
17

Eden Bleu Hotel Seychelles Upgrades Network

Refits TVs, upgrades Wi-Fi to enhance guest experience
May
17

Guests Can Specify the Exact Table in Their Reservation

Digital Diner enables customers to reserve a specific table for their group
May
17

Phonesuite Integrates with Roxy Voice-Activated Assistant  

In-room speech enabled device elevates the guest experience, increases hotel efficiencies  
May
17

CraftWorks Expands Loyalty Programs

After successful implementation at Old Chicago Pizza & Taproom, the operator will update loyalty programs for Gordon Biersch, Rock Bottom breweries.
May
16

Plate IQ Integrates with Square's POS System

Restaurants can post detailed POS data to AP software
May
16

Hospitality Industry’s New HAPI Place

Data streaming, integration and enrichment platform is designed to solve the hotel industry's rapidly expanding data management challenges.
May
16

Best Western Releases Hotel Loyalty Program Study

For 74% of travelers, a brand’s loyalty program is the significant factor in determining where they stay
May
16

Hospitality Technology Launches Restaurant Leadership & Insight Council Sponsored by HotSchedules

IT executives from Five Guys, Le Duff, and Caliburger join the new council to discuss how next generation technology solutions can solve common operational challenges
May
15

Hospitality Industry Marketplace BlueCart Raises Additional $5M

Funding coincides with 27,000 new buyer accounts and 3,100 additional wholesalers joining the platform in Q1
May
15

McDonald’s UK, Ireland Locations Select Ingenico As Payment Solution Provider

Ingenico will process cashless transactions in UK and Ireland for the next 5 years
May
15

QDOBA Names Guilbault CEO

Keith Guilbault has been QDOBA’s brand president and COO since 2016
May
15

Captain D’s Triples Loyalty Registrations

Uses Paytronix instant text-to-join enrollment feature
May
15

Hotel Internet Services Adds Voice Command Functionality to BeyondTV

Video streaming and casting solution interfaces with Volara and Amazon Alexa  
May
15

Lodging Company Launches Social Media Monitoring System

RCI teams up with CustomerCount to launch a social analytics and support system
May
14

Life House Raises $40M to Launch Its Technology-Driven Hotel Brand

Tech-driven lifestyle hotel brand will debut in Miami this fall
May
14

Chili’s Grill & Bar Hit with Data Breach

Guests’ payment card information was compromised at certain restaurants between March – April 2018.
May
14

Anthony Introduces Optimax Radiant Series LED Light

Optimizes cold-vault merchandising by improving product visibility
May
14

Fresh & Co. Debuts Order-Ahead App

The app can also be used to pay in-store
May
11

Tripleseat, SevenRooms Join Forces

Event sales platform integrates directly with guest management platform
May
11

Netgear Expands Suite of Smart Managed Pro Switches

New 24-Port and 48-Port switches have enhanced security features
May
11

Wilbur Labs Launches VacationRenter

VacationRenter searches the top sites to help travelers book vacation rentals
May
10

California Hotel Adds OpenKey’s Mobile Keyless Access  

Mayumi is a 35-unit boutique hotel with communal living spaces for short- and long-term guests.
May
10

NH Hotel Group Revamps Loyalty Program

Program offers points, discounts at hotels in 30 countries for its 8.5M members
May
10

Brain Corp., Tennant Co. Team Up to Introduce Autonomous Cleaning Machines

Tennant will introduce T7 Micro-Rider floor scrubber to its North American customers
May
09

Chartres Lodging Group, Kokua Hospitality Select BOH Management System

Hospitality companies select Aptech for business intelligence, enterprise accounting
May
09

Frontdesk Anywhere Integrates with OpenKey to Bring Mobile Keyless Entry to Hotels

Hoteliers have an advanced guest communication and upselling tool.
May
09

Square Launches POS for Restaurants

POS integrates with the Caviar ordering platform enabling restaurants to see deliveries in POS.
May
09

Simple Digital Restaurant Marketplace Expands

Digital restaurant marketplace brings insights, efficiency to buying, selling and marketing foodservice products
May
09

ChowNow Integrates with Instagram for In-App Food Ordering

Customers can now order takeout and delivery directly from Instagram.
May
08

San Francisco Hotel Adds Mobile Access App, Electronic Door Locks

Hotel VIA in San Francisco has successfully implemented several innovative technologies including ASSA ABLOY Hospitality along with KEYPR.
May
08

Intouch Insight  Rolls Out New Customer Experience Management Software

Intouch Insight Ltd. launched its new customer experience management (CEM) software, LiaCX. The cloud-based software helps organizations with multiple locations in industries such as hotels, restaurants, and retail, create more value and drive action from their customer experience programs through its Action Campaign technology.  Many organizations discover that it’s easy to collect information about customer experience – what’s difficult is being able to take swift and appropriate action based on that information.
May
08

Inn Streamlines Check-In with Mobile App

Jackson’s Falls Country Inn in Milford, Canada, is engaging with its guests via a custom mobile app powered by Intelity. Equipped with the Intelity ICEapp, guests staying at the nine-bedroom boutique inn and restaurant have more control over their stay, including the flexibility to use their mobile devices to check themselves in and out. Jackson’s Falls Country Inn is a small family business. “In the past, it was difficult to connect with guests,” said Lee Lewis, property owner and chef. “If I was in the kitchen preparing dinner, I wasn’t easily accessible to answer questions.
May
08

Takeout Technology Processes $1B in 6.5 Months

SYNQ3 Restaurant Solutions hit $3 billion in transactions processed
May
07

Norwegian Cruise Line Partners with Decurtis to Create Tech Platform

Cruise Freedom aims to enhance the guest experience
May
07

Bruster’s Real Ice Cream Launches App

Bruster’s Real Ice Cream teamed up with Paytronix Systems, Inc.,  developer of mobile loyalty and online ordering applications, mobile payment and digital communication tools, and Bruster’s Real Ice Cream, to launch Bruster’s new Sweet Rewards customer loyalty program, across most of its 200 franchised shops in 20 states. The new Sweet Rewards loyalty program provides customers with two ways to join by either downloading the Bruster’s App or registering online at BrustersSweetRewards.com.  Guests receive a $3 reward just for joining, earn 1 point for every $1 spent and at 50 poin
May
07

Kung Fu Tea Overhauls Loyalty, Digital Program

Kung Fu Tea has launched an updated app with a revamped loyalty program, social sharing capabilities and navigation. The 150-location bubble tea brand has been working with LevelUp to design the new loyalty structure and digital experience that will allow guests to earn loyalty points, pay, redeem rewards, share on social, browse the menu and more. "Our upgraded app fully represents the fearless personality of the Kung Fu Tea brand," said Mai Shi, marketing and public relations lead at Kung Fu Tea.
May
07

MealPal Launches in Seattle

Participating restaurants can increase efficiencies and revenue during the peak hours.
May
07

Le Duff America Appoints Lionel Ladouceur as CEO

Industry vet has 25 years of experience.
May
07

Casino Updates Wayfinding Signage

NanoLumens Nixel Series Truly Curved LED Displays Light the Way at New Four Winds Indiana Casino
May
07

OpenTable Unveils Redesigned App

New home screen makes It easier to find, book available restaurants
May
04

Denver Restaurant Offers Secure, Pay-at-the-Table Experience

The Fort Restaurant’s customers can review their bill, split the check, apply the tip and process the payment.
May
04

Subway CEO Suzanne Greco Retires

Trevor Haynes named interim CEO, search is underway
May
04

Accor to Buy Mövenpick Hotels

$567M deal includes 84 hotels and resorts
May
04

Top Three ‘Best US Hotels in 2018’ Rely on dormakaba Electronic Locks

Half of U.S. News & World Report's ‘Top Hotels Worldwide in 2018’ use dormakaba Locks  
May
04

Boston Pizza Upgrades BOH, FOH Tech

Driven by the growing demand for technology that evolves with customer needs, Boston Pizza made the decision to upgrade back of house and front of house technology with QSR’s rConnectSmart Kitchen (CSK) and DineTime platforms. With the initial rollout already in over 100 locations, Boston Pizza restaurants will continue to implement the new software systems in all corporate and franchise locations. The rollout aims to be in 300 locations across Canada by the end of 2018. “For restaurants to adapt, understanding guest expectations is key.
May
04

Calgary Marriott Downtown Unveils Mobile Dining

Hotel guests can use the app to order in-room dining
May
03

AI Platform SoundHound Raises $100M in Funding 

Houndify platform’s Collective AI architecture already provides data from hotels, Expedia, Yelp and more  
May
03

StayNTouch Partners With 3C Payment

Partnership expands payment options for hotels using Rover PMS
May
03

Ace Hotel Portland Selects Cloud Tech to Personalize the Guest Experience

Hotel uses cloud-based Guestware to connect guests with the city’s happenings.
May
03

Adare Manor Unveils New Webiste

Irish hotel works with Avvio to create website, digital marketing  
May
03

Hawaiian Restaurant Notifies Customers about Data Breach

Zippy’s credit and debit card processing system was compromised.
May
02

Toast Launches Handheld POS

Toast Go is fully integrated with Toast ‘s enhanced KDS
May
01

Chicago Restaurant Adds App for Meal Customization

Square Roots Kitchen app empowers customized meals, group ordering.
May
01

G’Day Rail Selects PMS to Manage Room Inventory, Operations

Australia’s iconic tourist train will use Hotelogix’s PMS to manage inventory and rate distribution on OTAs.
May
01

Martin's Hotels Adds StayNTouch's Cloud-Based PMS Solutions

Belgium-based hotel staff finds using cloud-based PMS "far easier to use"
May
01

NYC Luxury Hotel Enhances Guest Connectivity, Marketing Efforts

Cachet Boutique NYC leverages HIS platform to communicate brand story while providing the latest in television streaming technology
May
01

Waitbusters Reaches Milestone with 50,000+ Customers Seated

Software offers complete solutions and a la carte tech solutions for restaurants and hotels.
May
01

Boston Market’s New CEO

Frances Allen takes over for George Michel who is retiring
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