Latest Bulletins | Hospitality Technology

October 2017

Oct

TouchBistro: 45% of Diners Regularly Check Online Reviews Before Eating at a New Restaurant

However, only 24% look up a new restaurant on social media before committing to eat there.

Oct

LevelUp, Orderscape Partner to Power Voice Ordering for Restaurants Globally

Tens of thousands of restaurants will have access to voice skills and chatbots to streamline mobile orderse.

Oct

IDS Next Launches FX Dine, a Mobile Based Steward Order Taking App for Restaurants

The Hotel ERP provider aims to enable restaurants to offer a great dining experience to their diners through FX Dine.

Oct

Guestline Releases Event Ticketing Software for Hotels

Tool allows hoteliers to take payments, manage availability and combine room rate offers.

Oct

NYC Greenwich Hotel Sees Industry-High Engagement Rates of More than 80% for Its In-Room, Mobile App

Additionally, guest spend for services such as room service are up.

Oct

Grubhub Announces Partnership with BJ's Restaurant & Brewhouse

Grubhub to provide online ordering, delivery and corporate catering for BJ's 100 restaurant locations nationwide.

Oct

Mode:Green, Volara Partner to Offer Hotels Custom Voice Control Tech

Hotels can now offer guests voice controlled thermostats, lighting, and other hotel services.

Oct

Fornova, eRevMax Join Forces to Offer Hoteliers Greater Insights

Fornova brings distribution monitoring, intelligence and strategic recommendations to eRevMax’s LIVE OS platform.

Oct

Lavu Certifies Three Epson Wireless Receipt Printers for Its Restaurant Management System

Servers can print receipts tableside and enable line-busting techniques.

Oct

Global Payments Announces the Launch of Heartland Analytics

New Platform allows small- and medium-sized businesses to make data-driven decisions to improve performance.

Oct

Violet Defense Technology Launches New Tool to Kill Germs in Hotel Rooms Using UV Light, Motion Sensor Technology and Artificial Intelligence

S.A.G.E. UV kills bacteria, mold, fungi and viruses on both surfaces and within the air.

Oct

Choice Hotels Launches New Marketing Platform for Its Sleep Inn Brand

Ads offer a tongue-in-cheek review of how travelers' expectations change over time.

Oct

Movenpick Hotels & Resorts Joins TravelClick’s Demand360 Program

Partnership expands the Demand360 network of global data providers and gives hoteliers access to more data for effectively identifying in-market trends and maximizing RevPAR.

Oct

M3 Introduces Mobile App

Mobile app allows hoteliers to securely access budget and revenue data.

Oct

U.S. Payments Forum: Merchant EMV Chip Enablement on the Upswing

Global payment networks reported 55% of spend is on chip cards and 96% of top 200 merchants accept chip payments.

Oct

Beekeeper Adds Capability for IT Teams to Integrate API Operations Tools Directly into Its Communications Hub

Organizations can use Beekeeper APIs to merge their existing operational systems into the centralized Beekeeper hub that their employees use to communicate throughout the work day.

Oct

Beekeeper Poises for Global Growth with Prominent Staffing Changes

McCarthy, Slotosch and Frioli tasked with expanding the global reach of the company’s digital-communications platform for geographically-displaced workforces and non-desk workers.

Oct

Netsurion Partners with Member Services Organization VGM Client Rewards

Netsurion will be the exclusive provider of network security and compliance services.

Oct

AMResorts to Install Crave In-Room Tablets Across 13,000 Group Rooms

The agreement is representative of a growing trend among hotels to replace paper collateral.

Oct

Pivot Hotels expands IDeaS’ Revenue Management Technology to Multiple Properties

The expansion builds on a relationship dating back to 2014.

Oct

UniFocus Adds Hyper-Converged Infrastructure to Its Data Center

Users of its LMS will have faster, more agile performance.

Oct

Yext Launches Yext for Food To Make Menus Visible Across Intelligent Search

When diners search for specific foods online, restaurants serving those items will appear in the search results.

Oct

KEYPR, SIC Innovations Partnership Results in Gaming Industry's First Fully Integrated Casino Hotel App

Casino hotel operators will be able to offer mobile check-in, check-out, key, and the ability to request hotel services.

Oct

Revel Systems Partners with Como to Deliver an Integrated Customer Engagement Solution

POS provider joins forces with customer engagement platform to deploy personalized customer loyalty solutions to scale businesses.

Oct

Omni Hotels & Resorts Partners with Conferma to Offer Customers a Virtual Payment Solution

All Omni properties will utilize Conferma’s technology program Conferma Connect, a secure virtual card delivery service, as a way for customers to pay for corporate travel.

Oct

Australian Luxury Resort Implements Innovative Security Tech

Crowne Plaza Hunter Valley partners with ASSA ABLOY Hospitality to offer digital key room access.

Oct

James Beard Foundation Partners with Reserve to Offer Cutting-Edge Restaurant Reservation Management System

James Beard House joins more than 800 restaurants across the country using the state-of-the-art mobile app service.

Oct

Bite Squad Completes Acquisition and Integration of 17 Restaurant Delivery Services

Food delivery service plans to consolidate the fragmented industry and expand its national footprint.

Oct

Two Roads Hospitality Sees $13M in Incremental Outbound Revenue

First year of partnership with NAVIS allows hotel management property to capture 32K email addresses and grow conversions by 5.5 percent.

Oct

Revel Systems, LoyaltyPlant Partnership to Offer Fully Integrated Mobile Ordering and Loyalty Program

Program offers Revel Clients a built-in mobile bonus loyalty program, targeted marketing campaigns and ROI projections, referral programs and social media integration, proximity marketing, and menu items.

Oct

HTNG Announces Session Information, Speakers for 2017 HTNG European Conference

Session topics include blockchain, AI, GDPR, VR and more.

Oct

Logan's Roadhouse Uses New Platform to Deliver Predictive and Actionable Workforce Analytics

OutMatch uses industry’s deepest data set, drives fastest candidate experience, and enables easy integration, empowering companies to hire and develop employees that propel business success.

Oct

Subway Appoints New Chief Digital Officer

Carissa Ganelli has been promoted from vice president of marketing technology to chief digital officer.

Oct

Interactive Robots Market Growing at 74.69% CAGR to 2020

The latest trend gaining momentum in the market is Advances in artificial intelligence technology

Oct

Hotelogix Launches Mobile Hotel App for Real-time Biz Insights

The app will help hoteliers unleash the power of mobile to sell more and manage their hotels better, from the convenience of their smartphones.

Oct

Less than Half of Travelers think Hotels Understand Them

Accenture incubation hub reveals need for travel brands to bridge gap between offerings and experiences.

Oct

AI-powered Booking Engine IDs Variations to Yield Best Performance

Avvio has announced the launch of Allora, a booking engine powered by artificial intelligence (AI).

Oct

KNOWCROSS Announces Integration with HostPMS

KNOWCROSS integration with HostPMS allows for seamless flow of guest info to improve service.

Oct

GTA and Tourico Holidays to Integrate into Hotelbeds Group

Distributor of hotel ancillaries to travel trade integrates GTA and Tourico Holidays into group in phased approach.

Oct

Next-Gen POS Kiosk Reduces Staff Demands and Improves Service

Agilysys, Inc. today announced the general availability of innovative enhancements to rGuest® Buy, the company’s self-service kiosk POS solution that extends point-of-sale reach, improves guest service and reduces staff demand. The enhancements for Café workflows and a new Grab N Go guest experience are part of Agilysys’ continuing dramatic market penetration in food and beverage venues of all types as they move to self-service through guest facing kiosks.

Oct

Hotel Tech Renovations Workgroup Delivers Best Practices for the Industry

The HTNG Renovations Workgroup has published a document encompassing technology considerations and best practices for hotel renovations. Commonly, hotel renovations run over budget, take longer than expected and lack a comprehensive technology plan.

Oct

Lead Gen Tech Empowers Group Sales with Data to Increase Conversion Rates

Group data provider redefines meetings and events sourcing with new prescriptive lead-generation solution.

Oct

Enhanced POS Offers Improved EMV and P2PE Payment Gateways

Agilysys InfoGenesis® POS offers enhanced user experience making it easier to boost efficiency and increase revenue.

Oct

Porter & Sail's Smart Platform Helps Boutique & Luxury Hotels Generate More Revenue

Porter & Sail, the technology company partnering with select boutique and luxury hotels around the world to take guest experience into a smart digital future, has introduced new revenue-generating features to its latest upgrade. Porter & Sail’s platform helps drive revenue before guests set foot on the property, whether they purchase upgrades, merchandise or experiences.

Oct

Updated PMS Functionalities Aim to Improve Ops and Security

Agilysys LMS 7.4 includes add-on functionality for SMS messaging, mobile pre-check-in and check-out, mobile housekeeping and more.

Oct

Elo New Wallaby Self-Service Countertop and Floor Stands

New Wallaby stands deliver a streamlined self-service platform combining Elo all-in-ones with secure housing for printer and peripheral connections.

Oct

ePlay and Casino Scouts Partner to Serve Up Sports Games for Casinos and Restaurants

Sports Game Engine - Restaurant and Casino Edition Deal worth half a million dollars.

Oct

California Tortilla Upgrades from Server-Based POS to Cloud-Based

The restaurant chain opted to implement ParTech's Brink POS Software and EverServ 8000 terminals for all 51 locations.

Oct

OTA Insight Partners with Nicaragua’s Hotel Con Corazón to Support Charitable Mission

Hotel uses 100 percent of profits to improve local education opportunities and break cycle of poverty.

Oct

Sabre Debuts Sabre Content Services for Lodging

The tech solution will integrate multiple sources of content including the Sabre GDS and non-GDS sources such as aggregators, re-distributors, and more.

September 2017

Sep

Olympic Championship Coach Ben Ryan to Speak at 2017 HTNG European Conference

Ryan pioneered the use of GPS technology in team sports and will share how he was able to lead the Fiji Rugby team to the country's first gold medal at the Rio Olympics.

Sep

NRT Technology Acquires VisuaLimits

Acquisition of VisuaLimits strengthens NRT’s ability to connect the guest experience across the entire casino resort.

Sep

Brilliant Introduces Smart Control for Hotels, Spas, Resorts, B&Bs and Vacation Rentals

New brilliant control updates century-old light switch design with voice and touch control for lights and other smart home devices.

Sep

Aptech’s Execuvue Delivers Next-Day Portfolio Analysis for Multiproperty Operators

Execuvue Hospitality Business Intelligence reports put performance data in operators’ hands in time to make a financial difference.

Sep

Kube Systems Partners with Gimbal to Bring Beacon Marketing Tech to Guestrooms

Hoteliers will be able to engage with guests by offering promotions and other notifications to guest mobile devices when in the room.

Sep

Upserve Makes Online Ordering Easier for Restaurateurs

New native capabilities and integrated partners save time, money for restaurants.

Sep

eRevMax Expands Meta-Search Distribution Platform with MyHotelShop

2-way integration to facilitate automatic rate & inventory distribution across meta-channels.

Sep

New Software from Nomadix Provides Enhanced IPv6 Support and Link Aggregation for Large Visitor-Based Networks

Version 8.10 of Nomadix Service Engine enables companies to keep pace with ever-changing trends in network management.

Sep

Eleven Debuts New Product to Help Transform Wi-Fi Management for Hotel Staff

ElevenOS Site Manager dashboard brings together Wi-Fi management tools with real-time analytics making it simple to deliver a great guest experience.

Sep

FCS Computer Systems Releases FCS Housekeeping V3.1

Solution offers features such as task assignment rules to change priorities throughout the day, instant access to guest profiles and greater report customization.

Sep

Zaplox Expands Mobile Key Services Partnership With SkiStar Under Newly Signed Agreement

Scandinavian ski resort operator leverages new Zaplox software development kit (SDK) to customize mobile key access across its property portfolio.

Sep

Epson Announces New TM-L90 Plus-i LFC KDS Controllers to Address Changing Hospitality Needs

New solutions support multiple workflows within kitchen efficiency.

Sep

Responsive AI Hologram Concierge Launched By VNTANA and Satisfi Labs

Consumers can to interact with a hologram concierge in real-time without the need for wearables or a touchscreen device.

Sep

StaffConnect's Newest Mobile App Platform Eliminates Risk of Rogue App Deployment & Transforms Employee Engagement

Employees are more loyal, passionate and productive leading to improved customer experiences.

Sep

Youtap Launches Mobile Money Payment Processing Platform as a Cloud-Based Service

Youtap Cloud enables real-time transaction processing for contactless mobile money and bank wallet payments.

Sep

John Paul Acquires Shuffle to Provide Faster, More Customized Luxury Concierge Services

Acquisition will allow John Paul to deliver faster technology-powered concierge experiences to multiple industries including hospitality.

Sep

StayNTouch Delivers Cloud-Based PMS Solution and Mobile Check-in to SoBro Guest House

Solution allows hotel to eliminate front desk so management team can operate hotel from anywhere, at anytime.

Sep

Olo Teams Up with Amazon Restaurants to Streamline Online Ordering for Restaurants

The integration makes it easy for restaurant operators to list their menus on third-party marketplaces and drive incremental sales without having to install tablets and manage orders in multiple places.

Sep

WatchGuard Updates Detection and Automatic Remediation Capabilities with Next-Generation Sandboxing

WatchGuard’s Host Sensors now integrate with APT Blocker to conduct controlled endpoint threat analysis and stop unknown and evasive attacks.

Sep

Harri & Toast Deliver Tech Solution to Address Rising Labor Costs in Hospitality

Integrated solution combines day-to-day operations management, end-to-end workforce management and CRM tools for enhanced visibility into business insights.

Sep

Waitbusters Releases Restaurant Front of House Tech

Waitbusters’ Digital Diner combines reservation, wait line, table management and marketing tools all in one system.

Sep

Recommendations Released for Future of Hotel Distribution Connectivity Standards

Workgroup had active participation from OpenTravel Alliance, IATA.

Sep

iHeartRadio and KEYPR Join Forces to Deliver Custom Music in Hospitality

Collaboration brings iHeartRadio-curated music to hotel guests via the KEYPR Hospitality Platform

Sep

New TravelClick Study and Data Project 2017 as a Record Year for GDS Hotel Bookings

Despite the rise of Airbnb among consumers, travel agents still predominantly book through GDS.

Sep

TrustYou’s Direct Guest Messaging Tool Enables Compatible Connection With Amazon Echo

Acme Hotel in Chicago is first to link TrustYou with “Alexa.”

Sep

Ingenico Group Helps North America’s Leading Restaurants Elevate Dining Experiences

With 40 percent revenue growth in 2017 versus 2016, Ingenico Group’s Pay-at-the-Table and mobile solutions prove valuable for restaurants of all sizes and use cases.

Sep

IBC Hospitality Technologies Launches Website Redesign

IBC Hospitality Technologies new responsive and simplified website offers independent hoteliers customized solutions to everyday challenges with easy-to-use navigation and stunning visuals.

Sep

Touch Dynamic Releases Enhanced Quest III Tablet

EMV Level 3 certified tablet offers long battery life, 64 GB storage, and is light weight.

Sep

Amadeus, OACIS Launch Pop Up Check-In Service for Baggage

Travelers can check-in to their flight and drop their baggage at cruise terminals, hotels, train stations, major conferences, etc.

Sep

NCR Transforms Fan Technology Experience at Mercedes-Benz Stadium

Fans can order from their seats, quickly get cash at an ATM, and experience the ultimate in-suite service for special occasions.

Sep

Guestline Supports Growth in Revenues and Occupancy for Best Western

Guestline recently signed five more Best Western properties.

Sep

Lightspeed Restaurant Achieves Oracle Validated Integration with Oracle Hospitality OPERA Cloud Services

Montreal-based technology leader modernizes the hospitality experience for Lightspeed customers with innovations that help hotels better manage their business.

Sep

orderbird Hires former NCR Vice President Mark Schoen as Co-CEO

Schoen has experience in serving restaurant operators ranging from multinationals to small businesses.

Sep

Yext Fall ‘17 Release Makes Business Websites Intelligent

Yext Knowledge Tags help business websites become more discoverable for intelligent services such as AI and voice assistants.

Sep

b4checkin’s b4easypost Achieves Oracle Validated Integration with Oracle Hospitality OPERA

Hotels using Oracle Hospitality OPERA now have access to a Fully Automated and Secure Online Payment and Posting Solution

Sep

orderTalk, Inc. Files for a Patent for a Universal Artificial Intelligence Plug and Play POS Integration

The technology will change the way restaurants receive third-party delivery orders.

Sep

37 Percent of Global Organizations Unsure if They Need to Comply with GDPR

New WatchGuard Technologies survey findings shed light on worldwide confusion and unpreparedness in the face of looming GDPR compliance deadline.

Sep

Revel Systems Debuts Revel Advantage Ushering in Integrated Payments Solution for Businesses

POS platform launches all-in-one certified payment service paired with Revel POS platform.

Sep

VeloCloud Extends Global SD-WAN Market Leadership with 50 Service Providers and New Ready Set GO Program

Company also crosses 1,000 enterprise customers milestone through more than 150 global channel partners

Sep

Extreme Networks Launches Fully-Automated Secure Networking Solution for Campus Environments

Extreme combines existing and acquired technologies to simplify and secure IoT deployments.

Sep

SevenRooms, a Reservation, Seating & Guest Management Platform, to Roll Out Its System Across 70+ Jumeirah Group Restaurants

Jumeirah Group, a Dubai-based luxury hotel company, will integrate SevenRooms' software to improve the guest experience, streamline F&B operations and unlock F&B guest data.

Sep