June 2018
Jun
19
Viceroy Hotel Group Will Debut New Samsung/ALICE Smartwatch
Samsung, ALICE show off their new joint venture at HITEC
Jun
19
Pita Pit Launches Loyalty Program
Partners with LevelUp and Olo for new loyalty program, online ordering & third-party delivery
Jun
19
Martello Expands Network Performance Portfolio
Flexible, modular software and SD-WAN solutions address the network performance challenges of real-time communications, for a better guest experience.
Jun
19
ASSA ABLOY Hospitality Adds Cloud-Based Security
Vostio Access Management System is cloud-based and designed specifically for hotels
Jun
19
SiteMinder Solves Hotel System Connectivity
SiteMinder Exchange enables integration of hotel property management systems and applications
Jun
18
Proxce Unveils Guest Experience Platform for Enabling Personalization on IoT Devices
Platform enables hospitality businesses to leverage IoT and smart devices for delivering seamless and personalized guest experience.
Jun
18
Hotelogix, Airpay to Offer Mobile POS Payment Terminal to Hotels
Hotelogix, a provider of cloud-based Property Management System has partnered with Airpay Payment Services to offer an end-to-end payment services to hotels. This integration will help hotels centralize the payment process - pre-authorized for bookings received from OTAs, websites, or on the terminal at the hotel at the time of check-in or check-out.
With this integration in place, all payments are centralized, and hotels get better control and data analytics etc. They can now even do customer profiling, especially guests staying across chain properties.
Jun
18
Four Seasons Hotel to Debut Comcast’s X1 in All Guest Rooms
Four Seasons Hotel Philadelphia at Comcast Center will feature X1 Video Experience in all guest rooms when it opens this winter
Jun
18
Roxy Teams Up with Sensory to Pair its Speech-Enabled Concierge System with Branded Wake Words
Roxy’s partnership will allow hotels to strengthen brand value with custom device wake words
Jun
18
Hotel Internet Services Reveals New BeyondTV Features
New features include the ability to rent streamed video content and guests can use their voice to control television and room amenities.
Jun
16
Bartech Unveils New Hotel Minibar Solutions
Technology will be on display at HITEC 2018 booth 1420
Jun
15
Hotel Invests in Staff Communication, BOH Solution
The Colony Hotel selected ALICE to upgrade their staff communications and back of house operations
Jun
15
Interstate Hotels & Resorts Enhances Sales Team Efficiency, Outperforms Goals
Since implementing ProfitPace, hotel-level sales data is automated, not manually entered
Jun
15
Dan Fernandez Joins Concord Hospitality as VP of Digital Marketing
Hospitality industry veteran has more than a decade of experience
Jun
15
dormakaba Introduces Ambiance Mobile Tablet Keycard Encoding Flexibility
Ambiance Access Management software now available for all Saflok users
Jun
15
HAPI Enables Digital Key Provider STAYmyway
HAPI provides seamless PMS integration that allows startup hotel locking tech provider to expedite launch
Jun
15
SICOM Buys Self-Order Point of Sale Solutions Provider
With the NEXTEP deal, SICOM expands into managed food service and fast casual restaurants
Jun
14
Things to Consider When Buying Mobile- and In-Room Technology
In-Room and Mobile Solutions Checklists help hoteliers shop HITEC
Jun
14
Self-Audit Questionnaire Helps Hoteliers Evaluate AV Tech Strategy
EMD’s online questionnaire helps hoteliers determine where their AV is falling short
Jun
14
Integration Empowers Restaurants to Make Personalized Offers
With POS and customer engagement integration, restaurants can make targeted offers driven by data analysis
Jun
14
Cabletime Introduces Live TV and TV-On-Demand Solution
Roomtime is designed for the hospitality and hotel market
Jun
13
Beekeeper Achieves ISO Certification to Protect Hotels' Data
ISO 27001 demonstrates that an organization is actively managing its data security, a key component of GDPR
Jun
13
Partnership Brings Preordering to Restaurants
Preoday partners with U.S. ordering provider placeNorder
Jun
13
ASFONA Transitions to an Independent, Non-Brand Affiliated Hotel Owner/Operator Association
Meeting addresses the association's newly expanded role, comprising all major international hotel companies, their owners and franchisees
Jun
12
One Device for Surveillance Video, Network Attached Storage
NETGEAR teams with Arcus Global Inc.on solution
Jun
12
Sonesta St Maarten Hotels Choose Cloud-Based Revenue Analytics
The Rainmaker Group to provide revenue and profit analytics to Sonesta St Maarten properties affected by Hurricane Irma
Jun
12
MSC Cruises Launches Digital Personal Assistant
The virtual assistant Zoe is now on 4 of the company’s ships
Jun
12
Custom Business Solutions Signs POS Solutions
POS Solutions is the newest NorthStar Point of Sale Dealer
Jun
12
Chris Tomasso Named CEO of First Watch Restaurants
Tomasso to succeed Ken Pendery who will become executive chairman of the board
Jun
11
Dave & Buster’s Adds VR Attraction
Restaurant can centrally manage and power the Jurassic World VR attraction at 110+ locations thanks to VRcade AMP’s cloud-based architecture
Jun
11
Natural Grocers Signs On with Labor Management Solution
Retailer uses HotSchedules’ forecasting and labor management to improve scheduling, increase productivity and inform management decisions
Jun
11
Jayson Tipp Named CEO of Pincho Factory
Pincho co-founder and CMO Otto Othman named executive chairman
Jun
11
Staff Training, Retention Among Top Challenges for Restaurateurs
Toast's "Restaurant Success in 2018" report reveals optimizing speed/efficiency and retaining customers were top concerns
Jun
08
Agilysys' Latest PMS Includes Web-Based User Interface
New kiosk allows self check-in and checkout
Jun
08
Fourth IDs Emerging Restaurant Tech Trends
Connected restaurants of the future are becoming reality with IoT, automation and data
Jun
07
Alabama Destination Restaurant Signs On with Reservation Management System
Tacky Jack’s uses Waitbuster's Digital Diner to manage wait lines, tables
Jun
07
FoodBAM Simplifies Restaurant Inventory Management and Ordering
Solution helps restaurants streamline ordering, inventory
Jun
07
Domino's Hotspots: Now Open for Customer Suggestions
This gives customers the option to receive deliveries at locations without traditional addresses
Jun
07
Jamba Juice Franchisee Installs New AP Solution
Plate IQ helps 100+ locations better manage invoices, vendor payments and reports
Jun
07
ASSA ABLOY Hospitality Partners with OpenKey on Mobile Access Keyless Entry Solution
ASSA ABLOY Hospitality and OpenKey have implemented mobile key-based guest access at multiple properties
Jun
06
Cheryl Henry Takes on CEO Role at Ruth’s Chris Steak House
For 11 years, Cheryl Henry has overseen brand marketing, culinary, information technology and more.
Jun
06
Property Management System Adds Staff Training
SkyTouch University is a new learning management system for hotel staff
Jun
06
Godiva Creates New C-Suite Position: CTO
Godiva hires Phil Crawford, previously with Shake Shack, to fill the role
Jun
06
Avery Dennison Unveils Compliance, Inventory Tracking Products
Freshmarx additions tackle labeling, task management, inventory tracking and compliance
Jun
06
Matrix's New Solutions Include Network Video Recorder
These NVRs have intelligent software to help detect threats and send instant notifications for real-time security
Jun
05
Telkonet, Volara Create Voice-Controlled Hospitality Environments
The partnership uses Volara’s extensive voice services to control in-room settings
Jun
05
Paytronix Data Insights Hires Restaurant Industry Veterans
Allen Cerasani, Leslie Wilson-Lopez and Jesse Marshall bring more than 40 years
of restaurant marketing experience
Jun
05
Amazon Alexa Powered by Volara and ALICE Enables Communication
Integration drives voice-enabled hotel staff and guest communication
Jun
05
New Service Helps Hospitality Combat Negative Online Reviews
Food and Beverage Intelligence offers tools to evaluate FOH ops
Jun
04
NFS Technology, ONELAN Unveil Mobile Scheduling Apps
The mobile apps support QR/Bar code scanning for easy check-in/checkout functionality.
Jun
04
Houston Hotel Adds In-Room Digital Signage
ALICE and Percipia outfit The Post Oak Hotel at Uptown
Jun
04
PAR Technology, Envysion Join Forces on Loss Prevention
This integration makes it easy for restaurant operators to review in-store operations any time, from any location
Jun
04
Organic Juice Bar Launches Loyalty App
Clean Juice’s new digital engagement program enables customers to order and pay ahead
Jun
01
Wyndham Finalizes Deal to Buy La Quinta
Deal expands Wyndham Hotels & Resorts' midscale presence and hotel network
Jun
01
Evolve Controls Integrates Amazon Alexa Voice-Activated Room Controls
Evolve uses Volara's voice hub for hotels to ensure technologies seamlessly interconnect through a single voice interface
May 2018
May
31
Classic Hotels Adds Guest Streaming from SONIFI
Guests will be able to stream their own content to the in-room TV
May
31
Headspace, KEYPR Partnership Delivers Meditation App to Hotels
Initiative taps into the growing demand from travelers for health & wellness
May
31
Luxury Resort Enhances WiFi, Adds In-Room Streaming
Shephard's Beach Resort adds advanced Wi-Fi and BeyondTV by Hotel Internet Services
May
31
Duck Donuts Selects Cloud-Based Software
Donut chain selects PARTech’s cloud-based Brink POS Software
May
31
3D Food Printer Targets Catering, Event Gastronomy Market
Restaurants and hotels can add logos, custom messages to desserts and more
May
30
Fourth Launches Analytics Tools
Tools offer a balanced view of customer satisfaction with operational performance
May
30
Hotel Expands Use of AI Chatbot
Edwardian Hotels London expands ‘virtual host’ to meetings and events
May
30
B2B Casino Platform Launches Closed Beta on Mainnet
FunFair’s blockchain-based casino platform plans to go live later this quarter
May
30
Hungry Howie’s Loyalty Rewards Ring Up 74% Redemption Rate
In 2017 the carry out pizza chain processed over 850,000 loyalty orders totaling $15M+ in net sales
May
29
Epoque Hotels Implements Revenue Management Software
Miami-based hotel chain selects RevPar revenue management software
May
29
Hotel Selects Cloud-Based Solution to Drive Bookings
Hermitage Bay chooses SiteMinder to connect with a variety of booking systems
May
29
Cape Town Hotel Debuts Guest App
One&Only Capetown uses ALICE to foster communication in real time between guests and staff
May
29
PAR Technology Launches Cloud-Based Food Safety Platform
SureCheck 10.0 is mobile app for food safety and task management
May
29
Noodles & Company Harnesses the Power of Cloud-Based Operating Platform
Fast-casual restaurant uses Clarifi back office solution to support its staff, product and operational initiatives
May
29
Hospitality Technology Opens Nominations for 2018 MURTEC Breakthrough Awards
Nominations are being accepted through July 6, 2018.
May
24
Call for Presentations: MURTEC Executive Summit
Nominations can be entered through the online form and the deadline for submissions is June 24, 2018.
May
23
Mike Wylie to Lead Interstate Hotels & Resorts eCommerce
Hotelier says it has landed “one of the most extraordinary sales & marketing minds in hospitality”
May
23
Golden Entertainment Selects Rainmaker to Drive Guest Bookings
The agreement marks Rainmaker’s expansion in the U.S. gaming market
May
22
Michael Goldrich Joins Denihan Hospitality
As VP of marketing, he is responsible for brand strategy and digital marketing
May
22
Zebra Introduces Card Printer
Zebra Technologies Corp. introduced a new generation of intelligent card printers and card design software designed to bring card printing solutions to the hospitality and security industries.
May
21
Jamba Juice Selects Cloud-Based POS
Smoothie and juice QSR selects Toast to power mext generation ordering
May
21
ezCater Connects Restaurants with Local Delivery Partners
New platform coordinates delivery for catering orders
May
21
Ziosk Offers Small Restaurant Chains Pay-at-the-Table Solution
Small restaurant chains can tap into efficiencies from digital ordering
May
21
Toast Integrates with Solink
Partnership empowers restaurants with in-store security notifications, loss prevention tools and operations management
May
18
Winnipeg Hotel Adds Sales & Entertainment Engine
The easy-to-use interface allows guests to browse hotel’s services on any screen
May
18
Digital Diner Unveils Omni-Channel Online Ordering Solution
Operators can see the technology at the NRA Show
May
18
Boston Pizza Adds Mobile Payments to Loyalty App
Guests can now use the MyBP mobile loyalty app to review, split and pay their bills
May
18
Partnership Enables U.S. Restaurants to Accept Mobile Payments from Chinese Tourists
Millions of Chinese tourists visit the U.S. per year, and they prefer mobile payments
May
17
Eden Bleu Hotel Seychelles Upgrades Network
Refits TVs, upgrades Wi-Fi to enhance guest experience
May
17
Guests Can Specify the Exact Table in Their Reservation
Digital Diner enables customers to reserve a specific table for their group
May
17
Phonesuite Integrates with Roxy Voice-Activated Assistant
In-room speech enabled device elevates the guest experience, increases hotel efficiencies
May
17
CraftWorks Expands Loyalty Programs
After successful implementation at Old Chicago Pizza & Taproom, the operator will update loyalty programs for Gordon Biersch, Rock Bottom breweries.
May
16
Plate IQ Integrates with Square's POS System
Restaurants can post detailed POS data to AP software
May
16
Hospitality Industry’s New HAPI Place
Data streaming, integration and enrichment platform is designed to solve the hotel industry's rapidly expanding data management challenges.
May
16
Best Western Releases Hotel Loyalty Program Study
For 74% of travelers, a brand’s loyalty program is the significant factor in determining where they stay
May
16
Hospitality Technology Launches Restaurant Leadership & Insight Council Sponsored by HotSchedules
IT executives from Five Guys, Le Duff, and Caliburger join the new council to discuss
how next generation technology solutions can solve common operational challenges
May
15
Hospitality Industry Marketplace BlueCart Raises Additional $5M
Funding coincides with 27,000 new buyer accounts and 3,100 additional wholesalers joining the platform in Q1
May
15
McDonald’s UK, Ireland Locations Select Ingenico As Payment Solution Provider
Ingenico will process cashless transactions in UK and Ireland for the next 5 years
May
15
QDOBA Names Guilbault CEO
Keith Guilbault has been QDOBA’s brand president and COO since 2016
May
15
Captain D’s Triples Loyalty Registrations
Uses Paytronix instant text-to-join enrollment feature
May
15
Hotel Internet Services Adds Voice Command Functionality to BeyondTV
Video streaming and casting solution interfaces with Volara and Amazon Alexa
May
15
Lodging Company Launches Social Media Monitoring System
RCI teams up with CustomerCount to launch a social analytics and support system
May
14
Life House Raises $40M to Launch Its Technology-Driven Hotel Brand
Tech-driven lifestyle hotel brand will debut in Miami this fall
May
14
Chili’s Grill & Bar Hit with Data Breach
Guests’ payment card information was compromised at certain restaurants between March – April 2018.
May
14
Anthony Introduces Optimax Radiant Series LED Light
Optimizes cold-vault merchandising by improving product visibility
May
11
Tripleseat, SevenRooms Join Forces
Event sales platform integrates directly with guest management platform
May
11
Netgear Expands Suite of Smart Managed Pro Switches
New 24-Port and 48-Port switches have enhanced security features
May
11
Wilbur Labs Launches VacationRenter
VacationRenter searches the top sites to help travelers book vacation rentals
May
10
California Hotel Adds OpenKey’s Mobile Keyless Access
Mayumi is a 35-unit boutique hotel with communal living spaces for short- and long-term guests.
May
10
NH Hotel Group Revamps Loyalty Program
Program offers points, discounts at hotels in 30 countries for its 8.5M members
May
10
Brain Corp., Tennant Co. Team Up to Introduce Autonomous Cleaning Machines
Tennant will introduce T7 Micro-Rider floor scrubber to its North American customers
May
09
Chartres Lodging Group, Kokua Hospitality Select BOH Management System
Hospitality companies select Aptech for business intelligence, enterprise accounting
May
09
Frontdesk Anywhere Integrates with OpenKey to Bring Mobile Keyless Entry to Hotels
Hoteliers have an advanced guest communication and upselling tool.
May
09
Square Launches POS for Restaurants
POS integrates with the Caviar ordering platform enabling restaurants to see deliveries in POS.
May
09
Simple Digital Restaurant Marketplace Expands
Digital restaurant marketplace brings insights, efficiency to buying, selling and marketing foodservice products
May
09
ChowNow Integrates with Instagram for In-App Food Ordering
Customers can now order takeout and delivery directly from Instagram.
May
08
San Francisco Hotel Adds Mobile Access App, Electronic Door Locks
Hotel VIA in San Francisco has successfully implemented several innovative technologies including ASSA ABLOY Hospitality along with KEYPR.
May
08
Intouch Insight Rolls Out New Customer Experience Management Software
Intouch Insight Ltd. launched its new customer experience management (CEM) software, LiaCX. The cloud-based software helps organizations with multiple locations in industries such as hotels, restaurants, and retail, create more value and drive action from their customer experience programs through its Action Campaign technology.
Many organizations discover that it’s easy to collect information about customer experience – what’s difficult is being able to take swift and appropriate action based on that information.
May
08
Inn Streamlines Check-In with Mobile App
Jackson’s Falls Country Inn in Milford, Canada, is engaging with its guests via a custom mobile app powered by Intelity. Equipped with the Intelity ICEapp, guests staying at the nine-bedroom boutique inn and restaurant have more control over their stay, including the flexibility to use their mobile devices to check themselves in and out.
Jackson’s Falls Country Inn is a small family business. “In the past, it was difficult to connect with guests,” said Lee Lewis, property owner and chef. “If I was in the kitchen preparing dinner, I wasn’t easily accessible to answer questions.
May
08
Takeout Technology Processes $1B in 6.5 Months
SYNQ3 Restaurant Solutions hit $3 billion in transactions processed
May
07
Norwegian Cruise Line Partners with Decurtis to Create Tech Platform
Cruise Freedom aims to enhance the guest experience
May
07
Bruster’s Real Ice Cream Launches App
Bruster’s Real Ice Cream teamed up with Paytronix Systems, Inc., developer of mobile loyalty and online ordering applications, mobile payment and digital communication tools, and Bruster’s Real Ice Cream, to launch Bruster’s new Sweet Rewards customer loyalty program, across most of its 200 franchised shops in 20 states.
The new Sweet Rewards loyalty program provides customers with two ways to join by either downloading the Bruster’s App or registering online at BrustersSweetRewards.com. Guests receive a $3 reward just for joining, earn 1 point for every $1 spent and at 50 poin
May
07
Kung Fu Tea Overhauls Loyalty, Digital Program
Kung Fu Tea has launched an updated app with a revamped loyalty program, social sharing capabilities and navigation.
The 150-location bubble tea brand has been working with LevelUp to design the new loyalty structure and digital experience that will allow guests to earn loyalty points, pay, redeem rewards, share on social, browse the menu and more.
"Our upgraded app fully represents the fearless personality of the Kung Fu Tea brand," said Mai Shi, marketing and public relations lead at Kung Fu Tea.
May
07
MealPal Launches in Seattle
Participating restaurants can increase efficiencies and revenue during the peak hours.
May
07
Casino Updates Wayfinding Signage
NanoLumens Nixel Series Truly Curved LED Displays Light the Way at New Four Winds Indiana Casino
May
07
OpenTable Unveils Redesigned App
New home screen makes It easier to find, book available restaurants
May
04
Denver Restaurant Offers Secure, Pay-at-the-Table Experience
The Fort Restaurant’s customers can review their bill, split the check, apply the tip and process the payment.
May
04
Top Three ‘Best US Hotels in 2018’ Rely on dormakaba Electronic Locks
Half of U.S. News & World Report's ‘Top Hotels Worldwide in 2018’ use dormakaba Locks
May
04
Boston Pizza Upgrades BOH, FOH Tech
Driven by the growing demand for technology that evolves with customer needs, Boston Pizza made the decision to upgrade back of house and front of house technology with QSR’s rConnectSmart Kitchen (CSK) and DineTime platforms.
With the initial rollout already in over 100 locations, Boston Pizza restaurants will continue to implement the new software systems in all corporate and franchise locations. The rollout aims to be in 300 locations across Canada by the end of 2018.
“For restaurants to adapt, understanding guest expectations is key.
May
04
Calgary Marriott Downtown Unveils Mobile Dining
Hotel guests can use the app to order in-room dining
May
03
AI Platform SoundHound Raises $100M in Funding
Houndify platform’s Collective AI architecture already provides data from hotels, Expedia, Yelp and more
May
03
StayNTouch Partners With 3C Payment
Partnership expands payment options for hotels using Rover PMS
May
03
Ace Hotel Portland Selects Cloud Tech to Personalize the Guest Experience
Hotel uses cloud-based Guestware to connect guests with the city’s happenings.
May
03
Adare Manor Unveils New Webiste
Irish hotel works with Avvio to create website, digital marketing
May
03
Hawaiian Restaurant Notifies Customers about Data Breach
Zippy’s credit and debit card processing system was compromised.
May
01
Chicago Restaurant Adds App for Meal Customization
Square Roots Kitchen app empowers customized meals, group ordering.
May
01
G’Day Rail Selects PMS to Manage Room Inventory, Operations
Australia’s iconic tourist train will use Hotelogix’s PMS to manage inventory and rate distribution on OTAs.
May
01
Martin's Hotels Adds StayNTouch's Cloud-Based PMS Solutions
Belgium-based hotel staff finds using cloud-based PMS "far easier to use"
May
01
NYC Luxury Hotel Enhances Guest Connectivity, Marketing Efforts
Cachet Boutique NYC leverages HIS platform to communicate brand story while providing the latest in television streaming technology
May
01
Waitbusters Reaches Milestone with 50,000+ Customers Seated
Software offers complete solutions and a la carte tech solutions for restaurants and hotels.
