Tech Platforms Team Up to Assist Restaurants With Labor Shortage
The foh&boh and Slice partnership allows 17,000 Slice pizzerias across the country to utilize the online recruiting platform to post and fill open positions.
Zoox Smart Data Online Traffic Connections Set New Record in Q4 2021
Big data provider records over 30 million more connections YOY, representing a drastic rise in the number of guests connecting to hotel Wi-Fi networks and demonstrating the increased value of targeted online promo campaigns.
ItsaCheckmate, Grubhub Team Up to Streamline Digital Ordering and Menu Management
Menus and orders through Grubhub can now be streamlined by ItsaCheckmate, simplifying menu management and eliminating multiple tablets.
UniFocus Unveils Gamification Capabilities
Workforce optimization technology provider creates incentives for managers to consistently achieve organizational goals, enhance skill sets and serve as internal sources of expertise.
Travel Outlook Introduces Bella, The Virtual Hotel Agent
Bella provides instant guest service while reducing fixed labor expense by answering most calls currently handled by front desk agents.
Pennsylvania Restaurant & Lodging Association Names SpotOn Preferred Tech Partner
SpotOn will provide PRLA members with critical insights into the latest advances to help Pennsylvania restaurants, stadiums and more grow their businesses.
Virgin Hotels Expands Partnership with InnSpire
Guests can control the guestroom environment via InnSpire’s television system, which allows guests to adjust in-room lighting, thermostats and drapes, place room service orders and browse food and beverage promotions, or contact property staff.
Travelport Delivers New Modern Retailing Tools on Travelport+
Continuing to invest in its next-generation platform, Travelport debuts new travel retailing tools and capabilities that make it easy for agents to provide a modern digital retail experience for travelers.
INTELITY's Hospitality Technology Platform Is Now Mobile Responsive
By making its platform more user-friendly and task-focused, the recent update is another step in INTELITY’s commitment to provide its customers with a convenient, streamlined experience.
Sonder Holdings Inc. and Gores Metropoulos II Announce Closing of Business Combination
Sonder to draw on $165 million in principal amount of Delayed Draw Notes following the closing of the business combination.
myDigitalOffice Receives Strategic Investment From Cove Hill Partners
“Growing top line revenue while also optimizing the hotel’s bottom line is becoming increasingly difficult,” said Ali Moloo, Founder and CEO of myDigitalOffice. “Our customers rely on MDO to deliver their daily hotel performance data, and supporting documents, in a way that’s easily accessible and digestible, actionable, consistent, and accurate. Our tremendous growth, especially through a global pandemic, is a testament to our incredible people, customers, and partners.”
Knowland Revolutionizes Group Business Development with Launch of the Estimated Revenue Calculator
Improves sales team productivity by identifying opportunities with the highest account value.
VDA Group Acquires 53% of U.S.-Based Telkonet
VDA Group is an Italian company that provides Guestroom Management Systems.
Breeze Technology Brings QR Code Menu Platform to Hotels to Revamp Room Service
Platform allows hotels to offer in-room dining to guests whether or not the hotel they are staying in has an on-property restaurant.
Raines Co. Dramatically Improves Owner Reporting Using Business Intelligence
Business intelligence solution is enabling the hotel management, development, and investment group to streamline operational reporting and make smarter business decisions on the fly.
Industry Vet Hired as CTO at Waitr
Timothy Newton brings more than two decades of information technology experience to the position, including stints at Papa John’s International and Fat Tuesday.
The Andante Inn of Sedona Caters to Guest Demands for Secure Access to Personalized Guestroom Entertainment With BeyondTV GuestCast
Arizona-based property ensures guests can easily and safely access virtually any personalized streaming subscription of choice on guestroom televisions.
NRF News: Motorola Solutions Introduces Curve Wi-Fi Enhanced Business Radio with Voice Assistance
New collaboration allows Curve to be integrated with Indyme Solutions’ customer engagement.
PenguinIN, Actility and Abeeway Join Forces to Offer Smart Tracking Solutions
For hotels, rich indoor analytics can help guests to better navigate the property while also notifying them about events and special offers.
Stayntouch and Pace Revenue Partner to Deliver Mobile Access and Dynamic Automation to Hotel Revenue Management
Pace leverages Stayntouch’s open APIs and webhooks to pull reservation, rate, and group data, while seamlessly sharing dynamic pricing decisions and restrictions. Stayntouch PMS’ cloud-native design provides hoteliers with the mobile access to manage rates and restrictions from anywhere, on any device. The integration with Pace gives Stayntouch customers several enhanced features, including:
NRF NEWS 2021: Alternative Payments Platform Pockyt Supports 14 Major Digital Wallets Including Alipay, PayPal, Venmo, and WeChat
Unveiled at NRF NYC: Pockyt enables U.S. merchants to actively engage with billions of global customers for the first time — from awareness to checkout and beyond.
OpenKey Announces Partnership with Acculock
Partnership to to bring digital key technology to hotels throughout North America.
Former McDonald’s and Subway Executive Named President of Acrelec Americas
Owen is charged with reinventing the customer experience alongside the restaurant and retail partners in the Americas.
NRF NEWS 2021: Payments Platform Pockyt Announces Partnership With Delaware North
Platform enables contactless QR-code payments for consumers using Alipay, PayPal and other popular digital wallets across its 200-plus venues around the world.
Elo Introduces M60 Pay Mobile Computer With Built-in Payment Capabilities
Featuring a 6-inch display, Qualcomm 660 processor and Android 10 OS with built-in EMV, MSR and NFC for payments complementing a suite of enterprise-grade business tools.
Unique Vacations, Inc., an Affiliate of the Worldwide Representative for Sandals Resorts, Partners with IDeaS
Technology pivot to accelerate innovation, transformational growth and connected commercial strategy.
Knowland Issues its Quarterly Event Activity Forecast
The U.S. Meetings Recovery Forecast remains stable with no significant shifts in meeting patterns beyond normal seasonality changes.
LG Announces U.S. Launch of CLOi ServeBot
Autonomous unit uses multiple cameras and sensors to navigate complex environments, carrying up to 66 pounds of goods on three shelves with up to 11 hours of operation.
Splash’s 2022 Outlook on Events Report Offers Insights and Trends for the Events Industry
New research from Splash reveals virtual and hybrid events will be a significant part of the meetings and events landscape in 2022.
Stayntouch Partners with Residential Hospitality Brand Mint House to Launch Guest-Centric Cloud PMS Across 22 Properties
Transformational residential hospitality company selects Stayntouch to enhance tech-forward apartment-style accommodations
Room Service Revenues Soaring at EB Hotels Miami with GuestHub
Web-based guest services app is enabling the airport hotel to boost food and beverage revenues while operating with a reduced staff and without increasing the cost of service.
Call Concierge Answers Questions Via SMS
This front-end enhancement upgrades the telephone greeting customers hear and automatically sends text messages back to the caller containing their desired response.
SALTO Achieves Carbon Neutrality
Company offset its 2020 CO2 emissions via reforestation and protection of hydrographic basins in the Andes and the recovery of olive groves in Spain.
Curator Hotel & Resort Collection Selects Lefcon And Venza As Preferred Partners
LEFCON and VENZA will provide cybersecurity and IT services solutions to Curator's portfolio of more than 80 independent hotels and resorts. VENZA has also been named as the preferred partner for PCI compliance solutions.
UniFocus Unveils Predictive Scheduling, a Tool for Ensuring Fair Workweek Compliance and Effective Labor Coverage
Workforce optimization technology provider empowers hoteliers with the means to easily navigate the increasing predictable schedule laws while maintaining seamless operations and high-level service quality.
Netlink Voice Acquires Ownership Interest in Phonesuite
Phonesuite and Phonesuite Direct will remain independent operations
Seiko Instruments Releases New SLP720RT Liner-free Label Printer
Printer company introduces powerful 2” labeling and receipt printer driving speed for multiple applications in a compact size and package.
CES News:Alfred Technologies’ Wine & Spirits Inventory Solution Debuts
Alfred opens U.S. office in San Francisco.
Copper Earns Two Patents for Streamlined Data Access, PATT
Copper is a cloud-based platform that seamlessly integrates with the point-of-sale (POS) system and helps restaurants "free their data" so they can more easily view outcomes and trends of their own sales.
Seven Feathers Casino Resort Partners with Infor Hospitality
Infor’s hospitality solutions to enrich guest service with integrated applications specialized for the industry.
Waitr Partners with Virtual Dining Concepts
Waitr will carry MrBeast Burger, Mariah’s Cookies, Wing Squad, Barstool Bites, Guy Fieri’s Flavortown Kitchen, and more. on its delivery platform.
Chups Debuts Online Marketplace Connecting Culinary Creators With Restaurants
The AI-driven platform establishes mutually beneficial partnerships between virtual brands and restaurants. Virtual brands purchase restaurant capacity via Chups in a market they’re interested in, and then use Chups to sell their menu in that market.
DailyPay Announces Digital Wallet Solution
Digital wallet automatically fills itself every day a user works, reflecting their pay balance in real-time.
Cornell Center for Innovative Labor and Employment Relations Taps UniFocus COO to Serve on Advisory Board
Kenneth Heymann brings over 35 years of hospitality and labor management expertise to Center committed to modernizing industry workforce practices.
Knowland Sights Indicators of a Stabilizing Meeting Industry as Native Seasonality Asserts Itself Into Normal Patterns
December U.S. meetings and events data indicates the shifting growth in different markets as a signal that recovery is spreading.
Hotel Operations Solution Spectaflow Raises $1.9M in Post-Seed Round Led by Frumtak Ventures
Spectaflow already has 100 hotels in 5 countries using its software and will expand its reach across North America, Europe and the Nordics with this funding.
Socially Conscious Hotel Booking Platform Launches 2.0 Model
Platform enables travelers to positively impact the communities they visit with 45 new hotel choices, 20 new charities, voluntourism opportunities, a tangible positive impact report with every booking and more.
CES News: More Robots Debut
Ottonomy unveils Ottobot; a fully autonomous delivery robot delivering in both indoor and outdoor environments. Los Angeles-based Crave is using Ottobot for last-mile food delivery for its restaurant customers.
Waverly Labs Breaks Down Language Barriers with Voice and Language Solutions for Events, Customer Service Experiences, and In-Person Conversations
A new generation of live translation combines the latest speech recognition, machine translation, and adaptable hardware technology
AI Collaboration Between P3 and Arvoia Delivers Personalized Guest Experience to Drive Direct Bookings at Hotels
Arvoia’s AI utilizes technology similar to that used by Netflix and Instagram, in order to deliver a unique booking experience to each guest.
Givex Goes Public
The cloud-based operations management IT solution reflects on 2021 after increasing its total number of customer locations to 96,000.
Bear Robotics Selects Covestro to Make Durable Robots
When designing Servi, Bear Robotics required a material that was aesthetically appealing, dimensionally stable, and resistant to both impacts and chemicals.
2021’s Influence in Tech Adoption at Craft Beverage, Food, and Entertainment Providers
From the underdog story of QR codes to the effects of the Great Resignation, here's how hospitality improved on its use of tech during 2021.
Recruiting Platform Raises $200M
Paradox's conversational AI assistant helps companies like McDonald's automate tasks like candidate screening, interview scheduling, onboarding, and more through smart, simple, mobile-first experiences.
Shiji Selected As Pilot Partner for New AWS Outposts Servers
AWS selects Shiji as the pilot Partner for newly launched AWS Outpost servers, amplifying Shiji's initiatives as a global industry-leading hospitality solutions provider.
Cvent Announces Partnership With ID.me to Enhance Event Health and Safety
New tool equips meeting and event professionals with flexible, confidential health and vaccination screening solutions to bring peace of mind to planners and attendees.
Software Aims to Ease Burden of Training Service Workers
Restaurateur Beth Hussey creates instructional mobile application focused on restaurants, Shifty.
WTS International Acquires Meet Hospitality
Meet Hospitality’s resources and expertise in conference and meeting management will enable WTS to offer a broader spectrum of services and attract a new category of clients.
Agilysys to Acquire Resort & Hotel Management Software Provider
Buyout of ResortSuite will strengthen Agilysys’ presence in the resorts and hotel property management systems space.
Vibes Launches Mobile Wallet as a Channel for Brands to Deliver Dynamic Experiences on Consumers’ Mobile Devices
Vibes’ Mobile Wallet as a Channel turns consumers’ smartphones into a content channel that drives topline growth, increases loyalty, and improves customer satisfaction.
Zaplox and Akia Announce Partnership
The partnership between Akia and Zaplox brings a competitive offering to the market, providing in-demand hotel guest apps with a 24/7 communications channel between guests and staff.
GoTab Launches Reseller Partner Program
GoTab, a leader in restaurant commerce technology, has unveiled a Reseller Partner Program, a partnership model built around enabling and supporting third-party reseller companies. This new program is designed to help pave the way for the restaurant industry’s digital transformation by providing clients with a platform that makes ordering easier, increases customer revenue, reduces costs, and streamlines customer feedback.
PMS Provider SIHOT Shares 2022 Plans
Company plans to focus on tailoring its user interface to specific job functions and hotel categories.
UniFocus Wins TechOvation Award
Recognized for innovation in effective shift coverage and employee schedule flexibility With ShiftGenius.
The Next Big Thing? Biometric Fingerprint-Activated Credit Cards
SmartMetric Inc., a provider of fingerprint-activated biometric credit cards, says 2022 is the year.
IDeaS Revamps Consulting Services to Power the Modern Hospitality Organization
Global team of industry experts help businesses prepare to shift from a revenue management mindset to a culture of commercial success.
React Mobile 2.0 Workforce Safety Platform Protected from Hosted Cloud Network Outages
Provider of panic button solutions to hotels worldwide not impacted by the recent Amazon Web Services outage due to the system’s over-engineered double redundancy.
HT-NEXT NEWS: OPERA Cloud Property Management is on the Itinerary for Hotels Worldwide
Oracle expands capabilities in OPERA Cloud to help hotels navigate changing industry requirements and guest expectations.
Zoox Eye Analyzes Hotel Guest Behavior
Guest profile technology provider develops all-in-one customer data platform, featuring comprehensive analytics and visual representations that allow hoteliers to instantly identify the ideal stay experience for each guest.
Concord Hospitality Migrates 135 Hotels to PVNG by Aptech
Migration to the enterprise accounting solution concluded in December with 35 hotels going live in two days.
Olo, Lyft Team Up to Deliver for Restaurants
Lyft enters the restaurant space with local delivery as it joins Olo’s Dispatch network.
Fourth Adds On-Demand Pay App
Fuego mobile app will provide on-demand pay access. Demos available at Restaurant Leadership Conference.
Hospitality Engagement Platform Raises $22M
Union’s platform combines the POS system, its mobile ordering/payment solution, and highly granular customer data to deliver a customized experience that allows venues to treat every patron like a VIP.
Presto Partners With Ottonomy for Autonomous Curbside Delivery
Restaurant guests can order and pay using Presto’s touch or voice products and receive food delivered via Ottonomy’s vehicles.
Curbside orders have seen a significant increase in volume over the past few years. However, the rise in digital sales has also created significant operational and financial challenges for restaurant management, especially against the backdrop of the ongoing labor shortage. According to a
Hyatt Hotels Deploys Room Keys in Apple Wallet Leveraging ASSA ABLOY Global Solutions Technology
Advanced cloud-based system provides several Hyatt hotels with instant security update capabilities alongside several options to implement digital key services.
Restaurant Management System Closes $2M in Funding
Snappy is a provider of digital-first, restaurant management software.
Valyant AI Files Patent Infringement Lawsuit
The legal action alleges Hi Auto, Kea and their reseller partners violated Valyant’s drive-thru AI technology patent.
ChowNow Adds 'Diner Impact Score'
The Diner Impact Score cumulatively tracks the impact a diner can create just by placing an order through the fee-free ChowNow. The score is personalized and is updated after every order.
Cloudbeds Horizon Program Launches to Provide Hospitality Students With Modern Hotel Technology Skills
Cloudbeds’ new educational partners program begins following a successful pilot with hospitality management school EHL.
ProfitSword Launches Bundled Business Intelligence Services for Hoteliers
New and existing clients can now access all available ProfitSword modules.
November U.S. Meetings and Events Reflect Normal Seasonality Trends, Knowland Reports
Average attendees per event outpaces the same period in 2019, offering positive indication for group business recovery.
Jolt Strengthens Presence in Canada through Partnership with Stradica Solutions
Stradica Solutions is a technology service provider that specializes in systems that drive team accountability, employee performance and digital food safety and digital task management.
Global Hotel Company Builds Guest-Experience Mobile App to Boost Revenues, Efficiencies, Satisfaction and More
GuestHub, the web-based task-management app, is available to all hotels wanting to streamline the guest-experience cycle from Reservation to ReviewTM with no app download required; the solution is live at EB Hotel Miami.
Jetstream Hospitality Solutions Announces Integration with VRScheduler
While bookings are managed by Jetstream’s all-in-one platform, VRScheduler automates the property management process.
Zoox Smart Data Unveils Advanced Facial Recognition Capabilities With Launch of Zoox Pass
Provider of guest profile technology engineers ultimate combination of big data and guest identification technology.
EV Hotel Announces Jeff Driskel as Chief Impact Officer
Driskell is a current NFL athlete and former MLB player.
Geoverse Partners with WCI Technologies on Private 5G Deployments for the Enterprise
Effective system integration and availability of both shared and licensed cellular spectrum are differentiators for key verticals like hospitality.
Stayntouch PMS Announces Full 2-Way Integration with Pegasus Central Reservation System
Stayntouch’s enhanced integration with Pegasus CRS will provide full 2-way integration for groups, reservations, availability, rates and inventory, allowing for more seamless communication between the two platforms.
EasyWay Software Tracks the Ups and Downs of Guests’ Emotions to Improve Their Hotel Experience
Guest sentiment feature helps hotels monitor and react to guests’ feeling before, during and after their visit.
Acrelec Acquires Drive-In Solution OrderMatic
The companies will be working to integrate software and services and elevate audio automation systems to optimize the customer experience.
Citadines on Bourke Melbourne Partners With Liveport to Exceed Guest Expectations for High-speed Wi-Fi
Modern and vibrant 380-room apart’hotel leverages Liveport technology and industry-specific expertise to address growing guest demands for ever faster and reliable online connectivity.
Mills James' Broadcast Control Studios Bringing Strategic Innovation to Hotels
Boutique hospitality AV services group is equipping hotels with broadcast and streaming technologies that will enable them to elevate virtual events, drive revenues, and own the future.
Amadeus Releases New HotSOS Experience Assisting Hotels to Improve Operational Efficiency
Update to market leading software helps hotels to do more with less and alleviate the pressures of labor shortages.
WTS International Appoints John Edwards as Chief Information Officer
Prior to joining WTS, Edwards served as Senior Vice President and Chief Information Officer at Red Lion Hotels Corp.
Waitr Teams Up With Shift4 to Offer Harbortouch POS to Restaurants
Waitr said it expects to integrate its delivery services directly into Shift4’s software in 2022 to offer a seamless restaurant experience.
Millennium Hotels and Resorts Extend Partnership with IDeaS, Transition 40-plus Properties to G3 RMS
Global hotel group selects IDeaS G3 RMS following thorough evaluation and piloting phase.
Medallia Zingle and Outrigger Hotels and Resorts Announce Partnership
Medallia Zingle’s intelligent messaging platform will help Outrigger Hotels and Resorts improve communication, increase efficiency, and deliver the best possible guest experience.
Givex Introduces Integrated Payment Solution
GivexPay is an integrated payment processing solution powered by Adyen for Platforms.
Curator Hotel & Resort Collection Selects Silverware as a Preferred Provider of Point-of-Sale, Mobile Ordering, and Contactless Guest-Facing Digital Dining Solutions
Silverware brings more to the table by driving efficiencies and improving the profitability of hotels through innovative solutions designed to enhance every aspect of the guest dining experience.