Latest Bulletins | Hospitality Technology

January 2020

Jan

Restaurant Revolution Technologies Hires Tarek Dimachkie to Lead Product Development

Former Splick-it COO is charged with developing product feature enhancements and administration tools for Order One.

Jan

Hotel Internet Services Becomes Choice Hotels Qualified Vendor

Provider of internet-based solutions certified to provide Choice Hotels properties with advanced in-room entertainment and casting functionality.

Jan

Real Hospitality Group Adopts Full Suite of ProfitSword Business Intelligence and Data Management Solutions

Hotel management company implements ProfitSage, ProfitPlan, ProfitPace and ProfitWizard to maximize business strategy efficiency and ability to achieve even greater organizational growth.

Jan

Justin Jabara Named President of Meyer Jabara Hotels

Forty-three-year-old hotel ownership and management company is staying in the family with third-generation hotelier at the helm.

Jan

OYO Hotels & Homes Selects Sabre as Its Long-Term Strategic Partner

OYO will be connected to almost 900,000 travel agents globally, through the GDS connectivity solution powered by Sabre.

Jan

Too Busy to Text? Beekeeper Rolls Out Voice Messaging for Chats at ALIS 2020

New push-to-talk feature for chats is designed for hoteliers who are too busy to spend time manually typing out messages to their teams.

Jan

WorldHotels Introduces WorldHotels Crafted Collection

Curated collection of immersive hotels and resorts to be added to WorldHotels Portfolio

Jan

Grubhub Integrates with Brink POS Software

ParTech Inc/, a provider of point of sale (POS) software and integrated technical solutions to the restaurant and retail industries, announced a new partnership with Grubhub, Integrating Grubhub’s API with PAR’s cloud-based Brink POS software allows Brink clients to offer a seamless ordering experience with increased accuracy in delivery and pickup times, less menu item and price discrepancies, faster setup times, and lower costs. Brink’s restaurant partners can now effectively reach Grubhub’s large diner base, requiring less tablets for restaurant t

Jan

Beekeeper to Unveil New ‘Voice Messaging’ Feature at ALIS

Rather than using less secure consumer apps to record, share and receive voice messages, the new feature will enable hotel management and staff to communicate quickly, efficiently while on-the-go.

Jan

7shifts Opens U.S. Office

Labor management platform plans to ramp up expansion across North America.

Jan

Duetto’s David Woolenberg Promoted to CEO

Since 2018, Woolenberg has held the positions of Chief Revenue Officer, COO and President at Duetto.

Jan

Paycor Announces New Scheduling Solutions

Paycor expands its time and attendance product offerings.

Jan

App for Hotel Industry Helps Turn Guests into Loyal Fans

App allows travelers to connect with local restaurants, order groceries, meet up with fellow travelers and more while using gamification to motivate app use.

Jan

Revinate Launches Guest Data Platform

Cloud-based integrated system uses advanced machine learning technology to deliver for a clean, robust, single view of the guest.

Jan

Campground Reservation Software Adds Reward Points Feature

New feature expected to increase guest loyalty and encourage repeat visits.

Jan

Sabre, Accor to Create a Unified Technology Platform for the Global Hospitality Industry

Full service property management capability will combine with Sabre's existing hospitality solutions to serve hotels of all sizes.

Jan

Manquehue Hotels Expands Properties, Personalizes Guest Experiences with Oracle

OPERA allows Hotel Manquehue to create in-depth customer profiles so the hotel can make personalized suggestions to guests; this personal touch has already helped the group increase customer loyalty.

Jan

React Mobile Introduces Sidekick Bluetooth 5.0

Easily paired with company-issued mobile devices, the new version is small, lightweight and has a life expectancy that far exceeds standard Bluetooth devices.

Jan

The J Collection Boosts Business with Lead Sharing Across Portfolio of 19 Properties

STS Cloud System automates lead sharing, records referral activity. reporting analytics show ‘lead to booking’ revenue generation.

Jan

Hostmark Hospitality Names Alison Bybee VP of Restaurants

Her responsibilities include being intimately involved in the development of new restaurant concepts, as well as managing recent restaurant concepts.

Jan

Radpay Earns Patent for Blockchain Payment & Loyalty Platform

Solution unites distributed ledger technology with POS systems and personal devices.

Jan

Sabre Forges 10-Year Partnership with Google Cloud

Google Cloud becomes Sabre’s preferred cloud provider to accelerate its digital transformation.

Jan

FOUND Hotels Implements Advanced Wi-Fi Network

Hotel brand catering to millennial travelers offers guests fast, reliable and secure Wi-Fi.

Jan

More Than 40% of eCommerce Digital Transformation Fails Due to Digital Fraud

Report from Kount and Javelin Research finds the top 3 fraud threats for restaurants are stolen card fraud, account takeover, and fraudulent new accounts.

Jan

Concord Hospitality Named No. 1 Service Provider within Marriott’s GPNS Program

The program’s stringent standards create a consistent, high-quality online guest experience across all Marriott brands in the Americas for high-speed internet access.

Jan

Norwegian Cruise Line Holdings Creates New Department Focused on Environmental, Social and Governance Strategy

The department will be led by Andrea DeMarco, SVP, ESG, Investor Relations and Corporate Communications.

Jan

Spectrum Gaming Hospitality Group Appoints Sherry Amos to VP of Marketing

Amos is a hospitality/gaming veteran with more than 28 years of experience in the hospitality industry.

Jan

Pechanga Resort Casino Drives Automation and Visibility with New Integrated System

Casino will now connect previously siloed applications and will reduce manual processes.

Jan

The Current Hotel Updates Its POS for F&B Operations

New POS combines a terminal with tablet touchscreen applications, offers rich configuration options and strong reporting/analysis features.

Jan

Omnivore Appoints Chief Operating Officer

Dan Singer brings operations and finance experience to digital platform.

Jan

Vacasa Promotes Jeff Flitton to Chief Technology Officer

Former Vice President of Engineering Will Lead the Company’s Technology Division of 200+ Employees

Jan

TraknProtect Announces New Partnership With Intello Technologies

Partnership allows TraknProtect to extend its footprint across the border to Canada.

Jan

NRF 2020 NEWS: WorkJam Launches Next Gen Task Management Platform

WorkJam introduces new tools for market execution, audits, and tasks to deliver consistent real-time results.

Jan

Consumer Fraud Could Hamper Booming Global Tourism Industry

The rate of chargebacks is increasing by 20% per year.

Jan

AHLA Announces 2020 Officers, Board, Executive Committee Amid Record Membership

Choice Hotels joins AHLA; 10 largest hotel companies now represented.

Jan

NRF 2020 NEWS: Medallia Announces Three New Capabilities for Improving Guest Experiences

Medallia can now help restaurants and hotels better understand what guests are saying on review sites, drive repeat business and mine data to uncover new customer insights.

Jan

Littlejohn Capital Announces Sale of Hospitality Staffing Solutions

Kellermeyer Bergensons Services purchases HSS, a provider of supplemental staffing services such as housekeeping, food service, laundry and groundskeeping to resorts, hotels and casinos and more.

Jan

M3, Paymerang Announce New Partnership

Hospitality accounting solution to offer electronic payables solution.

Jan

NRF 2020 NEWS: Industry Leaders Work with Flooid's Flexible and Resilient Basket Platform Technology

Flooid releases newest version of its App Suite which offers customers Mobile POS, endless aisle, self-checkout and convertible lane, follow-me basket, cash office, maintenance and management tools.

Jan

NRF 2020: New Toshiba Receipt Printers Enhance Hospitality Point-of-Sale Customer Experience

Rugged, splash-resistant printers simplify transactions within high-volume bars, restaurants and hotels.

Jan

California Pizza Kitchen Partners with Yumpingo to Harness the Power of Instant Guest Feedback

A successful Yumpingo pilot fast-tracks the rollout of its unique restaurant intelligence platform to CPK’s U.S. locations.

Jan

NRF 2020: Epson Introduces Flexible Thermal Label Printer

Versatile printer is designed for efficient operations in QSR, fast casual and hospitality industries.

Jan

Aruba Advances Digital Retail Experiences with SD-Branch Innovations

SD-Branch Pioneer Extends Zero Trust Security and New Cloud-native Management Capabilities to Enable Non-stop Retail Operations at Scale.

Jan

NRF 2020: Star Micronics Launches SteadyLANTM for iOS

Solution provides power and network access to iPad POS through one Lightning cable connection.

Jan

NRF 2020 NEWS: Cybera to Showcase CyberaONE Platform

At booth 6028, Cybera will demo how restaurants and retailers can deploy breakthrough apps and services that deliver optimum CX, ensure cybersecurity and regulations compliance, and lower costs.

Jan

NRF 2020 NEWS: Apex Streamlines Off-Premise Dining with its Self-Serve Order Pick-Up Lockers

Apex shares strategies for building a sustainable off-premise dining experience.

Jan

NRF 2020 NEWS: KIOSK Information Systems Features Next Gen Self-Service Solutions

KIOSK Information Systems and parent company, Posiflex, are demonstrating a full array of self-service solutions at NRF 2020 - Retail’s Big Show at Booth 5800. New hardware platforms are paired with innovative software applications and technologies from the growing global partner ecosystem of the Posiflex Group. To meet the increasing demand in quick service restaurant (QSR) ordering automation, KIOSK is featuring several models for self-service ordering.

Jan

NRF 2020 NEWS: Ingenico iCON Case Helps Restaurants Design More Creative Mobile Checkout Experiences

Restaurants can create new opportunities for line-busting and more flexible mobile experiences for consumers.

Jan

NRF 2020 NEWS: Advantech to Launch Outdoor Self-Service Kiosk

UTK-932 Outdoor Self-Service Kiosk is for QSRs and features design-to-order services.

Jan

NRF 2020 NEWS: HP Launches Cloud Services for Retail and Hospitality Markets at NRF 2020

Cloud services empower retailers and hospitality operators to securely and remotely manage their fleet of devices and apps.

Jan

Meredith Lodging Implements New All-In-One PMS, CRM and Contact Center Software Solution

Software from TravelNet Solutions will help lodging company manage its more than 800 properties in Oregon.

Jan

TDN2K Rebrands to Black Box Intelligence

Formerly known as TDn2K, the company is the creator of People Report, Black Box Intelligence and White Box Social Intelligence.

Jan

Improving Employee Productivity is a Top Priority for Restaurants

Zenput and Technomic's research reveal operations execution hurdles facing restaurant chains.

Jan

CES: PuduTech Showcases 3 Delivery Robots

There are more than 5,000 PuduBots working at over 2,000 restaurants in 200-plus cities in more than 20 countries.

Jan

Wingstop Promotes From Within to Fill COO Slot

Mahesh Sadarangani was previously Wingstop’s Senior Vice President of Channel Strategy.

Jan

Sojern's Digital Marketing Platform Built to Reduce Reliance on OTAs for Hotels of All Sizes, Now Available as a Subscription

Serving 10,000 customers in 140 countries, Sojern offers hotels real-time access to travel data and holistic digital media solutions.

Jan

Lightspeed POS Inc. Buys German Cloud Provider

With the Gastrofix acquisition, Lightspeed now has the capacity to offer solutions for restauranteurs across Europe.

Jan

Google Assistant’s Interpreter Mode Helps International Hotel Guests Translate Across 29 Languages

New solution from the Google Assistant, deployed by Volara and announced at CES 2020, provides real-time, fully managed, and hassle-free live language translation for hotels.

Jan

Honeywell Helps Hotels Quantify Guest Comfort and Staff Productivity

Two new upgrades helps give hoteliers insight into all properties from a single dashboard and provides quantifiable ways to measure guest comfort.

Jan

RLH Corporation Joins TravelClick’s Demand360® Network

More than 1,300 RLH properties will contribute data to TravelClick’s business intelligence solution.

Jan

VTrips Sees 600% Growth After Partnering with NextPax

Vtrips also improved 35% overall in content scores.

Jan

Agilence Integrates with Brink POS Software

ParTech, Inc (PAR), a provider of point of sale (POS) software and integrated technical solutions, added Agilence to its Brink integration ecosystem. Agilence, Inc. develops the industry-leading data analytics and reporting platform that allows multi-unit restaurant operators to manage operational resources and revenue streams in one place.

Jan

Thompson Zihuatanejo Implements New Mobile POS to Improve Guest Experience

Guests can use their mobile devices for room service, poolside/beachside ordering, scheduling spa appointments, and on-demand communication with the concierge.

Jan

Conrad New York Downtown Replaces Bottled Water with In-Room Water Filtration Devices

Hotel partners with Rocean to eliminate single-use plastics in 463 rooms.

Jan

500-Year Old Dutch Hotel Implements Door Locks with Mobile Access

Historic Hotel Karel de Stoute offers a safe, seamless stay for modern travelers.

Jan

Ambassador Hotel Wichita Maximizes Guest Connectivity and Convenience with Voice Control and Enhanced Wi-Fi

Autograph Collection property provides each guest with latest in content casting abilities and voice-activated amenity control while ensuring a seamless Wi-Fi connection.

Jan

A-1 Hospitality Group Implements Sales and Catering Software System

Software offers A-1 remote access to all hotels from one screen.

Jan

Cendyn Names Donna Goudie Chief Operating Officer

Goudie was most recently at Amadeus, where she spent the last 20 years in leadership positions spanning global learning, project management, research and development and operations.

Jan

TPG Hotels & Resorts Selects Infor Hospitality to Standardize Processes

Infor HMS to streamline business operations from the reservations desk to the back office.

Jan

CES 2020: Panasonic, Princess Cruises Partner to Deliver Advanced Native 4K Projector Technology

Special projector will be used for 5-SKIES show to deliver bright, crisp, vivid colors and dynamic contrast.

Jan

HotStats: U.S. Hotel Profit Bounces Back After Downward Blip

U.S. hotels see positive uptick in profit during November with second highest GOPPAR increase of 2019.

December 2019

Dec

Routier Partners to Innovate the Guest Journey

Hostech and Routier will provide guest and staff engagement and communication solutions throughout the hospitality industry in Southern Africa.

Dec

TraknProtect Announces New Partnership with Safety NetAccess

TraknProtect aims to endorse its position in the hospitality technology industry with new a Safety NetAccess partnership.

Dec

Hughes Partners with VeloCloud to Deliver SD-WAN Platform for Distributed Enterprises

With VeloCloud, the HughesON portfolio now includes four options of SD-WAN platforms,

Dec

Appetize, Restaurant365 Form Partnership

Integration creates a streamlined POS, accounting and operations platform for restaurants.

Dec

Restaurant Wi-Fi Marketing Provider Bloom Intelligence Buys Competitor

Bloom will be able to provide multi-unit restaurants with expanded access to marketing automation and customer intelligence solutions.

Dec

Fourth Releases Guide to the Anatomy of a Successful Restaurant Manager

Infographic takes a look at the qualities that a manager needs to run a successful restaurant.

Dec

Bruin Sports Capital to Acquire Two Circles

Two Circles’ data-management platforms aggregate and analyze massive volumes of consumer data to inform new business development strategies and state-of-the-art marketing programs.

Dec

Marriott Selects Reynolds Polymer Technology for Water Feature

Acrylic experts engineer Reynolds Polymer Technology, installs panels for three-story cylindrical water feature in Hong Kong Ocean Park Marriott Hotel.

Dec

March Networks and Spendgo Integrate With Brink POS Software

March Networks will help restaurants reduce loss by combining the surveillance video from locations with Brink’s transactional data.

Dec

Kabani Hotel Team of Marcus & Millichap Sells CoCo Key Hotel and Water Resort

CoCo Key Hotel and Water Resort is two miles from the Orange County Convention Center and three miles from the Universal Orlando Resort.

Dec

Waitbusters Integrates Online Ordering with Google Search, Maps

Waitbusters LLC's online ordering feature is now integrated with Google Search and Maps. The newest update by Waitbusters Digital Diner will bring a significant boom to small restaurants and mobile ordering consumers through the inclusion of a “place an order” button in the application, letting users order food from a restaurant directly through the navigation application. If a restaurant is compatible with Waitbusters Digital Diner, users can place an order from the restaurant’s page without leaving Google Maps or Google Search.

Dec