Our Shared Values
Everything has changed, right? Whether you’re reading this from a makeshift home office or the front lines of your brand’s reinvented customer service, the COVID-19 pandemic has disrupted the hospitality industry in ways we are still learning and assessing. But some things — the most im
The Last Mile
When you hear about last-mile delivery as a restaurant organization, you might worry that the third-party delivery driver has gotten lost or —even worse — stolen a few French fries from the order.
Restaurant Technology: Insights for Growth
Restaurant Scalability Restaurant scalability has become a more achievable goal in the past decade with advances in restaurant technology that have made it easier to manage food and labor costs, create new revenue streams, track and forecast sales, manage inventory, automate the vendor payment p
Why Your Monthly P&L is Useless
The P&L statement is critical to measuring restaurant profitability. However, most restaurant operators run a P&L once a period. By then, the data is old. Without reviewing your P&L statements daily or weekly, you’re missing the opportunity to understand day-to-day strengths and weaknesses, and losing out on the opportunity to make immediate, data-driven decisions. Here are benefits of reviewing your P&L on a regular basis.
Wireless Upgrades: An Invisible Improvement in Guest Experience
Behind the wall, wireless infrastructure plays a silent but important role in guest experience.
In-Room Dining: No Longer an Achilles Heel
How The Chedi got patrons staying at its villas and yachts to order in-room dining.
