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Feb
08

Hospitality: Back to the Future

I am more of a ‘90s kid (shudder – grunge) than an ‘80s kid (so much cooler – Gremlins); nevertheless, I was old enough in 1985 to feel kind of lied to by Michael J. Fox once 2015 rolled around. Where are the flying cars, McFly?

Jan
18

NRF '18 Musings: What Comes First, the Analog or the Digital?

Over the past few years, much of the talk surrounding technology strategies for hospitality has been how to enable digital touchpoints.

Feb
08

“Best in Class” Hotel CRM

Sands Resorts leverages six strategies to centralize guest and marketing data into one customer platform to personalize communication, drive revenue, and build guest loyalty.

Dec
18

Corporate Cohesion Through Facebook Content

How AccorHotels encourages and delivers consistency across 4,000 Facebook pages.