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Sep
11

Guests Want Innovation…Are You Ready?

It is no secret that customer demands and expectations place incredible demands on businesses. This year’s Customer Engagement Technology Study, once again queried travelers to find out what customer-facing innovation resonates with them and drives decisions.

Aug
09

The Hero Hospitality Needs

After interviewing many restaurant and hotel CIOs, HT's Editor Dorothy Creamer discovers that the men and women that fill this job title within the hospitality industry are true superheroes with the power to use IT to help steer decision making for the business as a whole.

Sep
11

4 Keys to Price Optimization

Unique lodging company levels competitive field and maximizes revenue with proprietary yield revenue management software.

Aug
09

Email Reigns as King of Marketing Tactics

When it comes to hotel marketing strategies, email remains an effective tool and a fairly inexpensive one at that.