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Oct
09

The e-Commercing of Hospitality

The Amazonization of hospitality is reaching saturation level. Restaurants and hotels have been taking notes from the digital giant for some time to mimic the success of the online retailer.

Sep
11

Guests Want Innovation…Are You Ready?

It is no secret that customer demands and expectations place incredible demands on businesses. This year’s Customer Engagement Technology Study, once again queried travelers to find out what customer-facing innovation resonates with them and drives decisions.

Oct
09

4 Benefits of Linking Loyalty to Social

Silver Diner meets customers where they are and grows customer relationships through social media.

Sep
11

4 Keys to Price Optimization

Unique lodging company levels competitive field and maximizes revenue with proprietary yield revenue management software.