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According to Amy Schultz, Director of Information Systems, Grand View Lodge, the original web-based interface served its initial purpose well but had its limitations.
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Leisure demand has led the travel recovery, a trend that is expected to continue into 2022, as travelers continue to embrace multi-purpose trips, mixing remote work and vacation time.
Campaign aims to attract job seekers and help them discover the multitude of career pathways, competitive wages, benefits and perks the industry offers, while ushering a new, diverse talent pool to the hospitality arena.
The two long-time association partners, working to advance the hospitality technology, finance and marketing segments, will collaborate through events, industry awards and more.
The COVID-19 pandemic has created a large amount of digital transformation in the hospitality industry, but it isn’t enough.
Gaps between the PMS and CRS have created a gap that prevents the personalization guests desire from their hotel stay.
Kasa’s Head of Engineering gives HT an inside look at the tech-centric hospitality brand.
Apple Hospitality REIT’s Justin Knight named Chair.
As hoteliers seek to recover revenue lost over the last two years, improving loyalty is more important than ever before -- but loyalty looks different in a post-pandemic world.
Radisson Hotel Group’s looks back on a year of successful Responsible Business initiatives, including being the world’s first hotel group to make meetings and events carbon negative across 400+ hotels in its EMEA portfolio.
The new generation of group accommodation buyers are younger, tech savvy and expect on-demand answers, so hoteliers need to align their sales strategy to match the way that this new generation wants to conduct business.
Facial authentication now benefits diverse processes across the entire guest journey from check-in to payment.
Study of Ipsos MORI sentiment analysis and first-party Tripadvisor data shows traveler intent for 2022 demonstrates high demand for booking experiences and a willingness to spend more on travel, while encouraging businesses to maintain safety protoco
Maestro Makes 5 Roadmap Predictions for the Evolution of Hotel Property Management Systems and the Return of Travel
Redefining guest and employee experiences starts with redefining the role of the hotel PMS, from ongoing contactless innovation and data security to product integration with gateway systems, OTA channels, and CRM platforms.
Announced last week, and debuting on Feb. 1, MGM Rewards will be a totally new loyalty program that aims to increase brand recognition, enhance member benefits, and streamline the guest experience.
As SaaS assumes its more mature status in tech, marketing leaders will need to cozy up to their more expansive roles as tech drivers, relationship builders, and strategic architects in order to continue their growth trajectory in 2022.
Launching February 1, MGM Rewards will seamlessly integrate gaming and non-gaming spend and rewards across all U.S. properties. Gaming and non-gaming members will now earn currency redeemable for dining, entertainment, hotel stays and more.
BWR members can reserve their next hotel stay using accumulated loyalty points to pay for part of their booking, allowing for added flexibility when planning their next hotel stay.
The Deskless Report spotlights the disconnect between deskless workers and their employers, providing a picture of what workers want and how organizations are missing the mark.
How embracing an instant pay model can create long-term benefits for workers in the service industry.
Check out what some of your peers have to say and then send us your predictions!
The modern PMS has had to evolve as the smartphone has – from a few simple tasks to much more detailed functions.
With more experiences beginning on a digital format, hotels and restaurants must ensure their services are accessible to all.
When it comes to cyberthreats, 89 percent of polled hospitality IT decision makers said their organizations lack expertise, 83 percent said they lack resources, 71 percent said they lack the time to respond to threats, and 58 percent said they have i
The multiplicity of activities occurring 24/7 within hotels poses a powerful opportunity for the hospitality industry to gain better insight into how guests and employees are interacting within these spaces.
Offering novel benefits and flexibility, and generating exceptional customer loyalty, will determine those that flourish in the post-COVID era.
Investing in new technology can feel like a leap of faith for many hoteliers. And, it can be difficult to make that leap if there’s a fear of the unknown. Additionally, investing in new tech can feel like a tall order.
Creating A Resilient Hospitality Network: Why Enabling Always-On Access for Hotels Is Critical and How to Do So
The consequences of network outages can be ruinous, operationally, financially and reputationally.
Frictionless payments have the ability to support a customized and simplified hotel stay which benefits both the traveler and hotelier.
Confidence in cleanliness may be a deciding factor in both an individual hotel’s success and the continuing return to travel.
From upselling at the point of sale to offering flexible check-ins/outs, hoteliers that make use of innovative technologies will make up for loss revenue and improve operational efficiencies.
Check out our in-depth coverage of the highly anticipated CEO Panel featuring Choice Hotels International, Best Western Hotels & Resorts and Apple Hospitality, REIT, as well as presentations on the winning solutions from the 2021 HT Hotel Visionary A
Travelers are not rediscovering the world, they’re reconnecting with friends, family and colleagues in a category we call ‘social leisure travel.’ This will shape where and how they book, as well as the channels where you can reach them.
Check out our in-depth coverage of sessions during HT-NEXT's second day!
From embracing virtual experiences to thinking beyond a single room to deliver fitness opportunities, hoteliers will benefit by giving the fitness experience in their hotel a complete makeover.
Santo Domingo, the capital city of the Dominican Republic, is the site of the first Princess Medallion/xIoT manufacturing and fulfillment facility outside of Asia.
Hotel operations veteran Sam Grabush joins executive leadership team.
In this interview, HT learns about Oracle’s commitment to the cloud, to the distribution space and what it learned from its recent Back to Hospitality study.
Choice Hotels International and Loews Hotels & Co. honored for outstanding achievement, vision and leadership in technological innovation.
Check out this in-depth coverage of our first full day at HT-NEXT 2021 in Scottsdale, Az.
Cole brings more than 20 years of digital, integrated and consumer marketing experience to the cruise line.
Hospitality group replaces 10 fragmented products with OneStream.
AHLA and HT are partnering to bring AHLA’s platform for advancing women in hospitality to our 2021 conference.
GHA DISCOVERY boasts 11 million members and will now offer members a digital rewards currency called the DISCOVERY Dollar (D$).
Five ways a task-oriented mobile app can help hotels attract and retain talent while improving operations, driving revenues, and ensuring positive online reviews.
More than 70% of hotels say they are experiencing increased costs, lack of availability for key items.
Ms. Cameron-Doe will succeed Craig Billings, who will become the Company’s CEO early next year.
The new contactless key technology enables World of Hyatt Guests to seamlessly and securely tap their iPhone or Apple Watch to unlock guestrooms.
The housekeeping software company will remain an independent company.
Digital booking service allows guests to book a conference space for up to 30 people online for just a few hours or up to an entire day.
Don’t invest in a simple decision support tool just because it is easier to understand. There are significant benefits to implementing a decision management based tool.
With NYC Mayor Bill de Blasio’s recent announcement of a city-wide vaccination mandate, hoteliers may be wondering what their future and that of their employees will look like.
EnsembleIQ’s BrandLab, Honored Among Peers as ‘Digital Team Of The Year,’ Expands to Fulfill B2B Demand for Comprehensive Creative Agency
The breakthrough strategic global marketing division -- providing deep specialization in retail, consumer brand, technology and hospitality sectors -- will now deliver complete services both through its corporate parent’s owned media properties and i
In this session, attendees will learn how they – as technologists – could use the data and systems deployed in every hotel to detect and stop trafficking.
The American Hotel & Lodging Association (AHLA) announced it has welcomed several new members and partner organizations, continuing to grow the association’s reach at a critical time for the hotel industry.
Contact Center Efficiencies Help Hospitality Companies Meet Unpredictable Demand and Alleviate Rising Pressure on Staff
In an effort to balance staff shortages, rising customer expectations and increased bookings, hospitality brands should consider the benefit of adapting efficient contact center operations in order to drive growth during this recovery period.
Jay Pricher promoted to General Counsel as Larry Cuculic assumes President & CEO role.
While automation can sometimes help with customer service, outsourcing may just be a better option. Here's why.
Before partnering with an influencer, check out these four important pieces of advice to help ensure your brand provides viewers with an authentic experience and in turn receives excellent ROI.
eCommerce accounted for nearly 20% of total retail sales in 2020 alone, but as eCommerce grows, so does the threat of fraudulent activity.
This must see panel discussion will feature the CEOs of Apple Hospitality, Best Western Hotels & Resorts and Choice Hotels International.
Chargebacks tend to come in waves, with the biggest waves coming around the Thanksgiving and Christmas holidays, but this year’s holidays come on the heels of more than a year’s worth of higher-than-usual chargeback rates because of restrictions brou
To successfully welcome back corporate travelers, hotels should carefully examine these five critical areas.
Nayana Patel has been a staple name in the hospitality industry as as an advocate, owner and leader -- especially for women in hospitality.
Only 35 percent of hospitality businesses do even though 78 percent would benefit. Here’s what you need to know.
Taking a page from the gig economy playbook, food service teams are using technology-driven tools, flexible scheduling, and surprising incentives to win back workers and reimagine the restaurant work experience.
Find out at HT-NEXT 2021 where panelists will discuss how consumers feel about this new sales model and what that might mean for hotels.
Short-term rental platforms don't have to be the only ones that profit from the shift from in office to work-from-home.
Everyone can agree that hoteliers need to reimagine the guest experience for returning travelers, but will tech investments make it off the budget cutting floor?
For organizations that want to improve CX yet still provide human interaction, CPaaS solutions are ideal, as they can blend not only conversational assistants with live agents but also self-service options, which a growing number of customers are pre
Native Grill & Wings is an Arizona-based restaurant chain known for its cult-like following and 20 wing flavors that guests can order by the individual wing.
IT executives from G6 Hospitality, Loews Hotels and Great Wolf Resorts will discuss current trends in technology that their companies are pursuing as well as some of their recent technology accomplishments.
Here are four predictions for what hospitality companies will need to do in 2022 to embrace the future of hospitality and drive bookings and loyalty.
Key Travel and Expedia Partner Solutions to provide Carbon Neutral Hotel Rooms for Key Travel Customers
Every time Key Travel customers book their hotels through Expedia Partner Solutions, Key Travel and EPS will pay the monetary amount of the carbon offset, to Cool Effect, the San Francisco based non-profit which supports projects that reduce carbon e
In partnership with Ghost Kitchens Brands, IHOP selects Toronto as first North American location.
Company learned of the data breach on September 15th.
Motel 6 releases new survey results ahead of the holidays, showing travelers ready to hit the road and spend the festivities with loved ones.
Consider this, an app-based hiring strategy removes the need to invest time and resources into vetting each candidate and does a better job at finding competent and committed workers to put forward for the roles.
Orlich brings over 25 years of experience to the brand, and will be responsible for the operational performance of its USA properties.
The internal employee communication app developed by Leonardo Hotels in partnership with Beekeeper gets information quickly and easily into the hands of the brand’s employees.
Hotel management and ownership group leveraging food and beverage to drive a great guest experience and generate industry leading returns from its highly competitive assets.
Most guests won’t sign up for loyalty programs or will opt out of sharing information, but payment data is an underutilized tool that allows hospitality brands to gain deep insights into their customers.
Check out four trends and tips for industry leaders looking to reassure tentative consumers as travel recovers.
Implementing air quality monitoring systems and improving filters is a great way to make guests feel safe in the hotel's facilities and drive bookings.
Wynn Resorts and Austerlitz Acquisition Corporation I Mutually Agree to Terminate Wynn Interactive Business Combination Agreement
The termination is effective immediately.
Hotel brand to place an emphasis on creating high-tech experiences for guests including an emphasis on cryptocurrency.
WTTC research shows the U.S. Travel & Tourism sector could record nearly 36% growth in 2021 and is on track to exceed pre-pandemic levels in 2022.
Top Players in Hotel Industry Build Inclusive Sustainability Framework Accessible for all Hotels of the World
WTTC, Sustainable Hospitality Alliance and a variety of hotel brands launch an initiative to set a common definition of hotel sustainability to drive responsible travel & tourism.
Craig Billings, CEO of Wynn Interactive and who has served as President and CFO of Wynn Resorts, was unanimously selected by the Board to become CEO of Wynn Resorts and a member of the Board effective February 1, 2022.
Join us on Dec. 14 as we discuss what hoteliers need to know about this type of digital currency.
Using technology for training, providing early access to wages, and offering flexible scheduling are all tools hospitality companies can offer.
Lodging Dynamics Hospitality Group (Lodging Dynamics), an award-winning hotel management company, announces the appointment of Jamie Caraher as president and CEO.
Digital forms reduce the time, hassle and money associated with traditional paperwork, and they can yield incredibly valuable data.
SafetyCulture: Frontline Workers Still Face a Battle to Be Listened to on Issues That Matter Most to Them
Operations, safety and health and wellbeing, deemed the most important topics within an organization.
Learn why now is the time for long-term contracted rates to make a technology-enabled comeback.
Chief Financial Officer Jason Liberty will succeed him as CEO and join the Board of Directors. Fain will remain as Chair of the Board of Directors.
Company Veteran Howard Sherman to Succeed Bob Binder as President and Chief Executive Officer at Oceania Cruises.
Those who do plan to travel over the holidays expect to drive, but rising gas prices may dampen those plans.
Stat: 61% of hospitality workers across the globe saying their roles are harder and less rewarding since the onset of the pandemic.
Learn why this type of attack so prevalent in hospitality and what can your IT team do to protect the company and its guests.
At HT-NEXT 2021, attendees will benefit from an amazing explanation into how behavioral science coupled with artificial intelligence could help hoteliers build a more resilient workforce.
Forward-thinking organizations are looking at data in new ways to adapt their marketing strategy on the fly, giving their properties an edge in one of the most competitive hospitality markets in history.
Hilton Global Trends Report Unpacks Surprising Ways the Pandemic Changed People, Profiles Expected 2022 Traveler Passions
2022 traveler predicted to embrace pet travel, reunion trips, contactless experiences, culinary adventures, sustainable travel and more.
In this can’t miss session, Jason Stead, SVP and CISO for Choice Hotels International will share how his brand is weaving corporate cybersecurity into its proprietary software, the cyber threats its franchisees faced during the pandemic, and why his
Company achieves 85 percent renewable electricity across its 34 North American resorts, provides $19.4 million to address community needs amplified during pandemic.
Web-based commerce marketplace provides guests with services typically found only in hotels making Airbnb and other similar short-term rentals more appealing.
In this highly anticipated keynote, Padgett will discuss the rise of experiential IoT, its role in the Metaverse, and what it means for the hospitality industry.
Hyatt is doubling its global resorts footprint through the addition of ALG’s AMR™ Collection brand portfolio, which comprises approximately 100 hotels and resorts operating in 10 countries, as well as a pipeline of 24 executed deals in the Americas a
Each unit uses the latest lithium battery technology to store energy harvested from rooftop solar panels, gray water recycling technology enabling a reduction in water consumption, UV sanitization technology, hands-free controls for all electronics,
Jason Bryant, Nor1’s founder and now VP of Oracle Hospitality Nor1, says the integration is going better than hoped and creating an even better product for hoteliers.
Hotels, restaurants and other buildings waste water and energy unnecessarily due to a reliance on technology that has not improved much since its invention in the 1890s.