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Sage is joining a group of six other founding members: like-minded hotel owners and operators committed to working in cooperative competition to lift the independent hotel industry and provide incomparable experiences for travelers.
Payment Card Industry Security Standards Council, PerimeterX, SecurityScorecard, Tala Security, and The Media Trust join forces with the RH-ISAC to address eCommerce concerns within retail, hospitality, and travel industry.
Mission Ridge Ski and Board Resort shares how it kept its teams communicating during COVID-19 and how it is helping them to prepare for reopening in the upcoming season with minimal employee turnover.
From tracking the right metrics to clustering operations, these core principles will help hoteliers navigate the current unpredictable market.
Connected devices can crowd a hotel’s Wi-Fi frequency, causing bandwidth, interference, and reliability problems. Z-Wave works differently by operating in an entirely different frequency band.
Expedia Group Launches COVID-19 Advisor Tool to Track Global Travel Restrictions and to Help Restore Confidence In Travel
Expedia, Hotels.com, ebookers, Orbitz, Travelocity, Vrbo, and Wotif adopt the latest technology to support travel partners and ensure a frictionless experience for travelers.
Every Princess cruise ship will feature land-like connectivity making remote working, distance learning and more available to all guests. With an access point in every stateroom, as well as all public areas, guests can move freely around the ship as they work without any frustrating signal drops.
After being turned on its head, it's clear that the hospitality industry will never be the same. However, this disruption has created the perfect conditions for innovation and new companies to emerge, and investors are paying close attention.
Executives from Charlestowne Hotels discuss how 40 years of technology advancements have revolutionized the way hotels are run.
The hospitality industry is facing one of the most litigious periods in history due to the pandemic. Technology can help hotels and restaurants to be proactive rather than reactive when it comes to managing risk.
Hoteliers need to change the way they think about their business—customer experiences, marketing, sales, customized content, loyalty programs, and both the “pre-travel” and “post-travel” phases of the customer journey.
Virdee, whose name is a play on VRD, saw an urgent need for solutions to help hotels achieve operational efficiencies and cost savings in a contactless environment. Its growing popularity shows the hospitality industry has taken note.
Booking.com took 22 days to report a data breach in 2019 when GDPR mandates that data breaches must be reported within 72 hours.
From edge computing to the connected restaurant, native e-commerce, and IoT, MURTEC attendees get a look behind the scenes at what’s happening now and what’s on the horizon.
Burritos or Bitcoin: Chipotle to Give Away $200k in Free Burritos and Bitcoin to Celebrate National Burrito Day
The brand is teaming up with Stefan Thomas, the tech founder who notoriously lost his Bitcoin login worth $387 million earlier this year, and calling upon fans to enter for a chance to win on April 1.
HFTP Forms Global Hospitality PII Management Task Force to Develop Guidance on Secure Data Collection and Use
The growing use of high-tech interfaces and digital applications such as AI and facial recognition in hospitality operations present a need for thorough, hospitality-specific direction on data management, thoughtfully developed by the experts who implement the solutions.
COVID hit breakfast concepts especially hard, but CEO Paul Macaluso and his team at Another Broken Egg Cafe found a way to increase off-prem from 2% to more than 15%, all while creating here-to-stay incremental revenue streams.
GetUpside matches customers with local businesses and encourages them to transact using personalized cash back offers.
RH-ISAC and CISA Announce First Retail, Hospitality, and Travel Industry-Wide Cybersecurity Exercise
Top trade associations in retail, hospitality, and travel partner with RH-ISAC and CISA to support the first industry-wide exercise focused on communication, coordination, and decision making.
In partnership with Ordr AI, Jet's Pizza has already done more than 1 million text orders and launched in more than 75% of stores.
Many restaurants are leaving money on the table by not mining their POS data for valuable insights.
Embracing technology can help create a better dining experiences for customers which will lead to increased revenue for your brand.
Efficiency, ROI, safety and sustainability all play a role in making UV-C disinfection tech ideal for hospitality.
Nuro uses robotics in their fleet of on-road, occupantless and autonomous vehicles to deliver everyday consumer goods.
Successful QSRs will understand how to leverage their mobile technology programs to accommodate modern customers.
New technology improves casino hotel guest satisfaction and eliminates remediation costs.
Operators say it’s important to lead by example and show businesses that it’s safe and viable to attend live meetings when health and safety protocols are followed.
With various vaccines promising light at the end of the tunnel, guests surveyed said that the convenience afforded by off-premise channels would remain an essential fixture of their spending habits.
HT’s exclusive interview with HTNG sheds light on how, why this partnership came to be.
Minimizing risk and providing peace of mind for the owner, staff and patrons was a large driver behind the air purifier installation.
From optimizing tech to lessons learned, you'll hear how these newest brands are fanning the flames of profitability and popularity, and teaching old brands new tricks every step of the way.
International business, including hotels, often find that their number one challenge is providing customer support in a variety of languages. The answer to that question may just have arrived.
In four steps, the hospitality industry could prepare itself for a significant revenue stream in the near future.
The super app brings a mobile-first focus to a mobile-first generation — a process that will only accelerate as we move past the pandemic.
Widespread adoption of EVs and the next generation of ultrafast EV charging stations promise to generate revenue for QSRs and align their brands with energy efficiency and environmental stewardship.
Company introduces a new cryptocurrency called Container Tokens, which can be used to book a room, suite or event space at shipping container boutique micro hotels as well as pay for food, drinks and spa sessions.
Woowa Brothers, operator of South Korea's largest food delivery app, to develop robots that can carry meals from restaurant to door.
Now that COVID-19 has all but eradicated traditional in-person relationships and many in-office team members are now working remotely, keeping everyone synced is an even more daunting task.
Not a great idea; try incentivizing it instead, says labor and employment attorney.
Sonesta Hotels now has 1,200 hotels and more than 100,000 rooms diversified across 15 brands.
Key Takeaways: Hotels will need to offer high bandwidth, an onsite IT technician, and a lot of flexibility.
Before any systems or technologies can be implemented, it’s crucial for hospitality managers to perform extensive assessments to establish their safety KPIs and understand what their facilities need to meet them.
After announcing in June 2020 that MagicBands will be ending in 2021, Disney has rolled out what many assume will be replacing them: smartphone tech.
Extended Stay America, Inc. (“ESA”) and its paired-share REIT, ESH Hospitality, Inc.
Get on board or get left behind, there is no middle ground.
Consumer privacy advocate Matt Voda of OptiMine says: “If you have under-invested in first-party data, you should begin to feel nervous sweat right now.”
Google Hotel Ads must now become an essential part of your direct booking strategy.
Digital signage, wayfinding and other communication technology can be leveraged to make hotel guests feel more comfortable.
Transparency, seamless experiences and resolving guest issues as they happen are just a few ways hospitality brands need to rethink the guest experience.
The invitation-only audio-chat iPhone app allows users to listen to and actively participate in live, unscripted conversations and could provide hospitality with the opportunity to connect with their audience in a personal and intimate setting.
Contactless technologies – including the humble QR code – will continue to be a staple in 2021 says R.P. Rama, but don’t expect to see robots popping up in hotels just yet.
It’s not just about doing what’s hip and new, but it’s about actually helping consumers solve problems.
A lack of business agility directly correlates with immature FP&A capabilities in hospitality businesses.
With 2021 underway, many questions remain unclear, such as when travel restrictions will ease, when demand will return, and how to effectively price inventory when traditional revenue management approaches are no longer reliable.
Both crew and guests above the age of 16 will be vaccinated against COVID-19.
The real challenge for travel brands in 2021 will be finding ways to balance the message that it’s once again safe to go out with compelling offers that will trigger people’s spontaneity and make them want to travel again.
Tech will help hotel owners generate maximum value from their hotel's unique attributes.
With travel expecting to skyrocket once the pandemic ends, those first travel experiences for consumers will have a large impact on new B2C loyalty.
Using a variety of stringent guidelines in conjunction with contact tracing wearable technology, cruise line has been sailing without issue from numerous international ports.
Reduced staffing, contactless technologies, and reservation tech will all become part of the new normal.
Hospitality management company welcomes Paul Eckert, Senior Vice President, Operations and Todd Stein, Corporate Executive Chef, Davidson Restaurant Group
AI, when deployed properly, is proving to be the quickest way to emerge from the pandemic-stricken economy with a new sense of purpose.
Marriott International's Board of Directors announced today that Anthony "Tony" Capuano has been appointed Chief Executive Officer and has joined the company's Board of Directors, effective immediately.
Ghost kitchens are not only a means to survival, but they’re also the way of the future.
Even after a global pandemic, hoteliers remain committed to improving and implementing technology in the year ahead.
Group bookings, loyalty engagement and the company’s Homes & Villas platform all point to positive signs for 2021 and beyond.
Website use and loyalty members paired with a renewed interest in road trips helped Choice have a much better year than the competition.
Housekeeping, F&B specially targeted to be more efficient by end of pandemic.
Educating guests on how and why to use newly implemented technologies will lead to the greatest amount of success.
Brodsky will oversee the development of and worldwide growth of new travel products and services that leverage the unparalleled Travel + Leisure reputation, expertise and content library.
Learn what data science is and how it can help your hotel reach financial recovery more quickly.
From connecting guest experiences to powering smart segmentation, real-time insights enable revenue generation, personalization and loyalty.
Digital Marketing and New Mobile App Drive 18% Year-on-Year Bookings Increase for Wyndham Hotels & Resorts
RevPAR continues to show improvements with January 2021 down 24% YOY domestically.
Automation, keyless access, online payments and digital verification are hallmarks of these brands.
Carnival’s CXO has learned to do whatever it takes to achieve his goals, which often means refusing to be confined to a single way of operating.
Hotels are reinventing what it means to vacation, shining a spotlight on cleaning protocols, and running more operations in the cloud to save money.
From property management to guest safety, automation makes sales smarter and safety simple.
Before wearable tech was a thing and IoT devices existed, one man had a vision to improve the guest experience; 10 years later he accomplished it.
By building a cloud data strategy that offers a complete view of a guest and shares actionable insights with employees, hotels can quickly develop a unique set of ways to elevate the guest experience during their trip.
In the U.S., large-scale events are already planned for 2021 and hoteliers need to know where and when they'll be held in order to adequately prepare for the spike in demand.
Paul Stracey brings more than 35 years of experience to his new role.
Of those surveyed, 21% report traveling since pandemic began.
Guests are demanding better air filtration and purification options within guestrooms.