ARTICLES BY THIS AUTHOR
- 3/27/2024
HT Talks Tech: Robin Ruttle, Sr. Director, Loyalty & Partnerships, Sonesta Hotels International
With more than 15 years of experience in marketing, loyalty and CRM, Ruttle believes in the power of storytelling and what it means for brands. - 3/26/2024
Gamification and AI: The Future of Customer Loyalty and Behavior Change
Delve into how AI-powered gamification is revolutionizing customer interactions, driving behavior change, and unlocking new levels of customer loyalty. - 3/26/2024
For Today’s Travel Technology, All Roads Point to Experience-as-a-Service
Emerging technologies such as computer vision and social analytics are reinventing travel. - 3/26/2024
A Holistic Approach to Solving Hospitality’s Unique Cybersecurity Challenges
Improving cyber hygiene and implementing 24/7 detection and response capabilities can go a long way toward significantly hardening defenses and strengthening security postures. - 3/26/2024
Is It Possible to Have Anticipatory Service in a Fully Digital Hospitality Experience?
How to balance the increasing prevalence of digital tools with a hallmark of the hospitality experience, anticipatory service. - 3/25/2024
Cracking the Code: Hiring and Retaining Tech Talent in the Hotel Industry
From embracing a growth mindset to fostering inclusivity, Max Spangler, Vice President of Technology for Charlestowne Hotels discusses the strategies his company employs to create a dynamic and resilient tech workforce. - 3/25/2024
Harnessing Tech for Exceptional Guest Journeys
Executives from three leading restaurant brands -- El Pollo Loco, Dutch Bros Coffee and Panera Bread -- shared their digital engagement lessons during MURTEC 2024. - 3/20/2024
RTN's Real-World Standards Use Case at MURTEC 2024
Fire & Vine Hospitality CEO Chad Mackay spoke with Five Guys CIO Zerrick Pearson on how he successfully used RTN’s customer data standards. - 3/20/2024
How AI Is Transforming Restaurants Now
Robert Dawson, Founder, Invotar, kept our MURTEC audience spellbound as he explained how AI will change the way diners and restaurants interact. - 3/19/2024
Driving Change: The Triple Bottom Line of Hotel Sustainability
Environmental, financial, and social benefits converge as hotels prioritize sustainability practices.