Artificial Intelligence / AI

Voice AI from Voicify understands natural human speech; increases efficiency and frees up employees.

Rodion Zhitomirsky joins as  Chief Technology Officer.

Choice Hotels among customers and partners using Amazon Connect’s generative AI capabilities to improve customer experiences and contact center workforce productivity.

Europe’s largest hospitality company works with AWS to enhance travel planning and booking, offering personalized recommendations and intuitive, conversational advice.

With an AI engine powering the hotel's website, a hotel can present information that’s fully personalized to each guest, no matter which stage of the customer journey they are presently on.

A hotel's digital experience should be looked at as an engine for retention and loyalty, not just customer acquisition and conversion.

Gathering insight from industry leaders around the world, IDeaS prognosticates on what may be in store for 2024.

Malou, the AI-powered platform that ensures restaurants get – and stay – fully booked, secures more than $10M in funding to expand to the U.S.