With the advent of home sharing websites and short-term vacation rentals, many hotels and resorts have struggled to grow revenue. However, the Grand View Lodge — a golf and spa resort in Minnesota — has found a way to increase revenue via a new digital interface.
MSC Cruises and HARMAN Connected Services co-create the future of the Cruise Experience using machine learning, natural language processing and smart audio technology.
Currently available on Alexa, and coming soon to Google Home and Mycroft, the service allows hosts to pre-program answers to frequently asked guest questions about their stay.
Hospitality should be on the lookout for the impact of digital assistants and chatbots, innovative point-of-sale solutions and a new type of workforce.
The Grand Reserve at Paradisus Palma Real in Punta Cana, Dominican Republic is the first property in the Circle by Meliá vacation experience community to enable voiced-based conversations with guests powered by Volara.
With the help of Roxy, Jupiter NEXT was able to eliminate phones, alarm clocks, charging ports and speakers and improve the room's uncluttered aesthetic.
Guests can cast streamed content from personal devices onto the guestroom television and interact with Alexa to control the television, thermostat, lights and drapes
