Artificial Intelligence / AI

The best chatbots will be'fed' by a mix of legacy infrastructure for guest profile information and accounting, along with agile resources deployed in private and public cloud environments.

Ivy smartconcierge to deliver frictionless services to guests while optimizing engagement, efficiency, and revenue.

Guests staying at this boutique hotel are requesting services and amenities using simple voice commands via Volara-powered Amazon Echo Dots in rooms.

Hotel guest experience innovator reviews record-breaking year.

More than three-quarters of Americans would lean heavily on chatbots to improve online travel experience.

Instead of reviewing historical datasets to find fraud that has already occurred, hoteliers could use AI to prevent it from happening in the first place.

Guests can text Emma for real-time updates on everything from snow conditions to parking, rentals and even personal performance stats.

During Best Western's 2018 North American Conference, HT's Managing Editor had a chance to sit down with Dowling and learn more about how the company is improving brand awareness and customer loyalty.

From reducing keystroke errors to greeting guests by name, identity verification technologies contribute to a frictionless, personalized guest experience.

Technology to power voice technologies in guestrooms.

Travelers seek digital check-in the most; keyless entry via smartphone raises the most security concerns.

Why Artificial Intelligence needs to go beyond the guest experience.

A picture may be worth a thousand words, but what if it was possible to “hear” what it sounds like?

Adds machine learning-based threat detection and response capabilities to protect enterprises from insider threats.