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Three Hospitality Trends That Beg for Flawless Customer Experience

The key to continuously improving the guest experience is continuously gaining insights from target markets.

Dickey's Barbecue Pit Incorporates "Hey Alexa" to Enable Key Business Functions

Dickey's locations nationwide adopt iOLAP's Enterprise Voice Platform to quickly and accurately find business metrics.

2017 Customer Engagement Technology Study: Targeting Experience

8/8/2017 — Hotels and restaurants take aim at customer  experience with hyper-mobile, personalized strategies. Sponsored.

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Knowledge is power as the saying goes, and this is evident in research that reveals how much businesses are focusing on business intelligence and analytics.

Travelers generate a huge amount of information which operators can use to offer personalized experiences which translate to larger profits.

Wyndham Hotel Group to become only a hotel company; Wyndham Vacation Ownership to become only a timeshare business.  

Meliá goes even deeper into its ongoing digital transformation, to enhance the personalized guest experience.

The service uses Pizza Portal, a heated self-service mobile pick-up station which will allow customers to skip the counter.

WEBINAR: How Smart Forecasting Can Help Overcome Operational Challenges

Learn:

  • How to enable managers to make the best decisions and act upon available data
  • How to predict demand and labor needs
  • Create a blueprint for success for your restaurant, improving store-level operations and overall employee satisfaction.

Join Sandwich Farm Market, National Retail Concept Partners, HotSchedules and our own Dorothy Creamer, editor of HT for this exciting webinar!

Learn More

MURTEC '17: Top Women in Restaurant Tech "Rising Star"

HT checks in with Stephanie Nardini, Jersey Mike's Franchise Systems, winner of the Rising Star Top Women in Restaurant Technology award.

Mark Your Calendar

Nov
05

MURTEC Executive Summit

Sun, Nov 05 - Tue, Nov 07
Sunday, November 05 - Tuesday, November 07
Roosevelt Hotel | New York, NY

Latest Blogs

Wed
09

The Hero Hospitality Needs

After interviewing many restaurant and hotel CIOs, HT's Editor Dorothy Creamer discovers that the men and women that fill this job title within the hospitality industry are true superheroes with the power to use IT to help steer decision making for the business as a whole.

Sun
11

The Objective of Innovation

I am often perplexed by organizations that seem to refuse to update their systems. I was recently called for jury duty.

Wed
09

Email Reigns as King of Marketing Tactics

When it comes to hotel marketing strategies, email remains an effective tool and a fairly inexpensive one at that.

Sun
11

Tableside Tablets V. Mobile Apps

Key considerations for enabling mobile options for customers who want self-service

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