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Contactless Solutions to Maximize the Guest Experience

From keyless entry to automated decibel monitoring systems, Daydream Apartments has found a way to implement smart amenities to meet the needs of its residents.

A&W Canada Captures Real-Time Guest Feedback

A&W Canada uses Medallia Experience Cloud, Digital, Social, Text Analytics, LivingLens and Zingle, to identify guest experience friction in real-time and take immediate action to close the loop with each customer.

IT Priorities in 2021: Modernizing Data Systems, Rebuilding Guest Confidence

With many analysts expecting hotel demand to strengthen in 2021, hoteliers need to focus on giving their marketers the right data that will enable them to rebuild trust among guests.

New on-property COVID-19 tests and special Travel Delay Rate offer peace of mind and convenience for travelers visiting Hyatt hotels in Mexico, Costa Rica, the Caribbean and South America.

The third-party hotel management company has achieved the WELL Health-Safety Rating at nearly 100 North American hotels, with 200 additional properties enrolled.

Song will be responsible for leading Aimbridge's overall financial management and driving the Company's financial strategies; he will also play an integral leadership role in guiding data driven investment and business development strategies.

Daniel will be responsible for the areas of Commercial & Business Systems, Digital Customer Experience, Data Science & Analytics, Technology Innovation & Enterprise Architecture as well as Infrastructure & Data Security and Business Efficiency & Integration Capabilities, and advancing the digital transformation of the company.

 “The Neighborhood” – a TV, digital, and social campaign – will star actor and rapper Daveed Diggs and the Sesame Street Muppets.

Graduate’s hotel kitchens will be converted into multi-brand digital kitchens in which up to six of C3’s brands can operate at once.

Check out our HT-NEXT 2020 Highlight Hub

Welcome to the HT-NEXT 2020 Highlight Hub, where you can explore our virtual hotel conference. Here you can visit five virtual hotel environments — pre-stay, lobby, guest room, back of house/infrastructure, on property experiences/meetings — and watch audio tours, keynotes, interviews, and panel discussions and much, much more!
Click Here!

HT Talk Podcast Series

Join HT's editor-in-chief Robert Firpo-Cappiello as he discusses a wide variety of tech solutions with distinguished guests on topics such as workforce management, curbside/drive-thru transaction, and contactless technologies.

Listen Now

2021 POS Software Trends Report: Accelerating Innovation

There was a time not too long ago when point-of-sale meant, quite literally, a place at which customers made a purchase. Fast forward to 2021, and that place can now be found in the cloud, on mobile devices, browser-based applications, voice-activated platforms—and whatever may be right around the corner (and you know it's coming).Here, we polled restaurant operators to learn their top priorities for POS software investments and implementations in 2021, and we solicited new product information from top restaurant tech vendors.

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Hospitality’s Not-So-Distant Future

Once considered a “nice to have” or a “We’ll get to it later,” the implementation of IoT devices, high speed networks, contactless technologies and more is happening at warp speed — meaning that the hotel of the future, once three to five years out, is now just around the corner. By the time we’re all willing and able to travel again, our collective hotel experience could be significantly different from what we remember. Here’s a brief look at what might have changed.

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Latest Blogs


Eclipse Hotels Group Deploys Quore to Enhance Customer Service

Without this technology solution, it would have been challenging for this hotel group to consistently execute a service recovery to the standard experienced in the past.


The Economic Downturn’s Impact on Women: A Shecession

COVID-19 has upended lives around the world, but the economic downturn has disproportionately affected women. One in four women are thinking about reducing their job responsibilities or quitting work altogether.

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Tues, Apr 13 - Wed, 14
a virtual event

MURTEC Executive Summit 2021

Wed, Oct 06 - Fri, 08
Meritage Resort & Spa in Napa, CA
The New MURTEC Executive Summit gives you an exclusive view at the intersection of technology, strategy, marketing and operations.

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