2023 Customer Engagement Technology Study: Rewriting the Rules
Our survey of hospitality customers delivers critical insights to restaurant and hotel operators and suppliers about what today’s guests want, including: how customers discover and select restaurant and hotel brands, what guests truly expect from loyalty programs, how the labor crisis has directly affected customers’ experiences and habits, and more.
Register for upcoming episodes of The Point here!
These 30-minute engaging discussions with HT editors and a who’s-who of industry execs will get right to The Point on the hottest hotel and restaurant technology topics. Register below for any upcoming episodes that interest you, and check out previous episodes on demand!
Key Data Points Around Restaurant Payments Technology
Hospitality Technology surveyed IT executives from top restaurant brands across the U.S. for a look at the current state of payments tech.
2023 Restaurant Technology Study: Going All In
Tech budgets are increasing, with integration, mobile transactions, and digital engagement leading the way.
2023 Lodging Technology Study: Embracing Mobility & Self-Service
This year's study demonstrates renewed optimism around technology budgets, enthusiasm for research and development, increased concern over persistent labor challenges, and significant investments in the technology that guests demand.
