Rising Star is Driven by the Customer Experience
Empowering Hospitality Workers: Why Comprehensive Training is Critical to Combating Human Trafficking
Enhancing Customer Experiences in Hospitality: Data Strategies Beyond Generative AI
Three Red Flags in Merchant Statements the Hospitality Industry Should Recognize
The most common areas where brands are overcharged on their monthly merchant statements are discount rates, interchange fees and additional fees like “risk fees” that are hiked up by the payment processor.
Loading the Bases: How Hoteliers Are Using Advanced Pricing Models to Navigate Hospitality’s Rocky Recovery
If hotels want to chart their course across this unpredictable recovery period accurately, they must rely on data and take a realistic approach to hospitality’s potential.
Cha-Ching: Kitchen Automation Pays Off
Ticket time reductions and order accuracy increases that average 69% and 83%, respectively. An ROI that averages 94%. These are just some of the benefits QSRs are seeing from kitchen automation.Sponsored
2023 Customer Engagement Technology Study: Rewriting the Rules
Our survey of hospitality customers delivers critical insights to restaurant and hotel operators and suppliers about what today’s guests want, including: how customers discover and select restaurant and hotel brands, what guests truly expect from loyalty programs, how the labor crisis has directly affected customers’ experiences and habits, and more.
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These 30-minute engaging discussions with HT editors and a who’s-who of industry execs will get right to The Point on the hottest hotel and restaurant technology topics. Register below for any upcoming episodes that interest you, and check out previous episodes on demand!
Key Data Points Around Restaurant Payments Technology
Hospitality Technology surveyed IT executives from top restaurant brands across the U.S. for a look at the current state of payments tech.
2023 Restaurant Technology Study: Going All In
Tech budgets are increasing, with integration, mobile transactions, and digital engagement leading the way.
2023 Lodging Technology Study: Embracing Mobility & Self-Service
This year's study demonstrates renewed optimism around technology budgets, enthusiasm for research and development, increased concern over persistent labor challenges, and significant investments in the technology that guests demand.
